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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Flexshopper is the most horrible company. They sent me a defect item and I did report it to them MULTIPLE times thru email and the phone. They said they would not take the money out of my account but they have been taking it out every month even though I do not have a working item. Flexshopper is a rip-off.
Date of experience: January 16, 2021
I have brought several items for this site but the last think I ordered which where AirPod pros in which one of the pods was defective and did not work. I put in for a return the next day and it took a month for them to send the return package slip. Mind you my account was suppose to be on hold. I send the package back and it's been a month and two days since I sent it back and they are still taking the money from my account. Then they give you the run around about your money this is ridiculous.
Date of experience: April 23, 2021
I purchased an Apple Watch 4 Nike+ from them, down payment of $50 or so and $27 a week all good, then I asked about returning the item as it wasn't as good as I thought it would be. They proceed to tell me I would not get any money back, and I've only had it a little over a week! And they approved the return. I've contacted the attorney general and my bank as they will NOT get another penny from my bank! Biggest scam company ever with several shell corporations to cover $#*! up! DON'T DO IT!
Date of experience: June 16, 2019
Thank you for the feedback, David. If you rent the goods for at least the initial term and you give us proper notice, make all of your required payments and return the item in good condition, the Lease ends and you have no further obligation to us. Refunds are not typically issued because we are lease to own, but if you believe we have made an error in billing you we are happy to review and fix this. Please reach out to us and request to speak to our Customer Service Manager.
We hope to get things resolved for you!
FlexShopper
Phone:(855) 353-9289
Email: help@Flexshopper.com
Chat: FlexShopper.com (bottom right corner of our homepage)
I placed an order for a Mac Air Laptop and I received the tracking # in 2 days and received my laptop in one week. The laptop came straight from Best Buy brand new in a box and I love this item. So Thank You so much! I recommend anyone to work with them!
Date of experience: February 8, 2019
I spoke with customer service and the gentleman I spoke with was very pleasant to talk to he was helpful and knowledgeable and made it easier to work with them. I would definitely give the gentleman I spoke with a 10. I am very pleased with Flexshopper. Thank you Flexshopper.
Date of experience: May 6, 2020
So far i have had a very good experience with flex shopper, Cynthia has always helped me with any questions or concerns I've had, she' been very friendly and helpful. She worked with me on a payment plan when i had to quarantine due to covid 19 and i really appreciate that! She has always provided great customer service!
Date of experience: August 28, 2020
They say they do not do a credit check but they do a credit check and they denied me. They say everyone gets qualified and my credit isn't that bad so this place is a joke
Date of experience: November 21, 2023
Never knew about Flex till today and it came in handy for sure. I couldn't afford all the expenses on my car and was stressed and worried about how to come up with it. Thanks to Flex and getting approved it took all that worry and stress away and with 0% interest for 90 days made it even better. Everything was so fast and easy and I did everything on my phone with the app, got instant approval and the whole process took just a matter minutes. I got quick emails and a courtesy call right away and that was it, all done!
Date of experience: July 24, 2019
I made my payments a day early. Flex shopper went into my account and took my payments AGAIN leaving me $141 negative in my acct. I asked for a refund and they said no it's considered an extra payment. Who the hell has enough to make extra payments? No me!
Date of experience: October 8, 2021
We appreciate your business and sorry to hear about this billing issue. Our team is 100% dedicated to your satisfaction. We would like to review this matter, please contact our Billing Department via phone at (855) 353-9289 press 1, an agent will rectify the situation.
I love the proces from the beginning... then today Cynthia was so helpful and friendly! I will defently use this service again. Os the only way I can afford new tires even w the interest. Thank you guys!
Date of experience: August 13, 2020
Bought a camera just before I lost my job because of COVID and they have worked with me the entire time to help me keep it. They have never talked down to me or ever made me feel bad because of my situation. I would definitely recommend them to anyone!
Date of experience: October 22, 2020
I am so pleased with associate Lester he has gone above and beyond for me especially when the covic 19 hit us he took care of my account right away I am so happy to know there are good people in the world thank you Lester
Date of experience: July 31, 2020
Ive been using flexshopper for 3 years now and they never disappoint. I'm actually currently looking to purchase a very expensive guitar with their service. Today I had the oleasure of soeakong with Joyce in customer service, who not only took care of any issues I had, she went ahead and hekped research a shop flexshopper works with to find my next purchase. Sure you end up paying more if you pass the 90 day same as cash feature, but this company opens doors to those who would otherwise not be able to male a purchase at all.
Date of experience: January 20, 2020
Right now bc of being furloughed from my job and my dog currently at the vet about to get a very serious surgery to save her life from pyrometra I have fallen behind on my payments. He was very nice and make me feel a million times better even after I called and basicly chewed him out... which was just from all the emotions. Again I'm sorry for that. But she really helped me with everything.
Date of experience: May 14, 2020
Awesome customer service easy to talk to and they fix any problems great company my 4k player stopped working and they made everything right. I have got an xbox one x from them and payed it off in 90 days not once have I been charge extra for anything I now 3 leases with them and still no problems so if you have a problem then dont complain just pay in 90 days they didnt make anyone agree to a lease freewill and impulsive behavior is clearly the problem
Date of experience: January 31, 2020
Cynthi Rodriguez was so helpful yesterday. She made it so easy to understand the terms and set up payments. She assisted us with an awesome customer service call and she has never made it easier. The best help ever.
Date of experience: August 16, 2020
If you are a small business owner and need the flexibility this is what you need. This is the second time I have bought tires through them and again more than satisfied. Also, customer service people are nice to work with.
Note: I wasn't paid to say this and This is a 100% appreciation review.
Date of experience: September 11, 2020
I had canceled my bank account to open another one. I had forgotten it was attached to my Flexshopper payment. I had not even noticed it until a few months went by and I say an email. I called and set up my new bank credit card and paid 4 payments up front. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. My electric bill payment bounced because of it. I called them and they told me if I set up a payment arrangement to catch up on the payments, they would not do that again. I set up double payments each week. So on 3/10/23 I was to have 2 weekly payments deducted. I paid my elevtric bill. At the time I paid it, there were 2 Flexshopper deductions from my bank account. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! They just do what they want to do! They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! NEVER dealing with Flexshopper again after this is paid off!
Products used:
Tires
Date of experience: March 10, 2023
I ordered a Oculus 2 Advanced Virtual Reality Headset from FlexShopper and have been trying to return the product for a month since I received it. I've sent several emails in regards to the return but they still have given me no return information but continuously take money from my account. They only responded twice saying they will get to me with return information, but they still have not. If you ever think you'll return a product, don't order from FlexShopper.
Date of experience: December 20, 2020
Flexshopper is the worst, this is my first time using them and I will never use them again. They don't explain things correctly and the one guy I spoke to kept talking over me. They didn't help me take care of my issue so now I have to pay for something I shouldn't have to. Will warn all my friends and family to never lease from them.
Tip for consumers:
More info on the leasing terms.
Products used:
Leased tires.
Date of experience: March 28, 2022
Hello Jaylyn,
We are sorry to hear about this matter you're experiencing. Our team is 100% dedicated to address this matter. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.
I have called Flexshopper at least 6 times trying to change my address because I moved over the summer. I have been told to send my ID and bill with my new address to verify the change, to two (2) different email addresses and it has yet to be changed. I even sent the email in realtime as we were on the phone and it has yet to be changed, Why their website does not allow for personal changes is beyond me. Very disappointed in customer service for the fact I have called and live-chatted them numerous times and nothing has been done, I have been a loyal customer for a while and never had a payment issue, but I cannot order anything else until the address is changed.
Date of experience: November 19, 2020
Ordered a tv and it was returned by Fedex due to a miscommunication. However, Flexshopper is still trying to charge me for the tv weeks after it was returned to them. I have proof that it was returned via email from Flexshopper. But still they are still charging me. Plus the 2nd week was not free with a code like they said it was. I ended up closing my bank account so they can't take anymore money from me because they certainly are not ever giving it back to me. What a rip off company and customer service is a joke.
Date of experience: February 16, 2022
Hello Marry, we appreciate your business and sorry to hear about the issue you're having. Please provide
The email address and phone number associated with your lease agreement in a private direct
Message to address your concerns.
I am new to Flexshopper, so I will see how they do! But, I did have questions about their payment policy, call and spoke with a Knowledgeable Rep in their Billing Dept, Alexus, she walked me thru every option for paying off my Purchase. She was very Friendly, Professional and Knowledgeable. Thank you, Alexis for all your assistance, Good Customer Service. I give you Five
Date of experience: August 10, 2019
We are glad to hear you like our services and that Alexus was such a great help. We will be sure to pass the message to her as well. Thank you for your feedback and business!
Sincerely,
FlexShopper
I had to call and postpone payments because of switching jobs. The lady I talked to was very wonderful, helpful and polite. She went above and beyond to make things easier. I believe her name was shantell.
Date of experience: January 28, 2020
I needed to reach out to customer service regarding a bill that was past due. Not only was it less than I'd first expected, but I wasn't charged extra for it being late. The customer service worker I spoke with was Edrick and he was able to assist me quickly and in a very friendly manner.
Date of experience: January 21, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Tasha,
We apologize for the issue you’re having our team is 100% dedicated to your satisfaction. We appreciate your business, and we are ready to investigate this matter. Please send us a direct message with your email address and the phone number to reach you and one of our team members will contact you. We are committed to resolving your issue as quickly as possible or you can call (855) 353-9289 to speak to a Customer Service Representative.
Thank you,
The FlexShopper Team