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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
I have apply for years and had my checking acct for years and they always tell me no. This place is a joke. Just go to Arron's and buddy's rentals. Stay away from this place
Date of experience: September 9, 2020
The flexshopper site itself is ok. Except for the expense it's ok if you're buying from them or buying from either walmart or amazon through personal shopper. Where my problem comes in is the blaitant lie they tell with flexwallet. It's advertised you can go in store, take a picture of what you want, get approved and take it home. However, that's not the case. I went to walmart, found a kayak I have wanted for a while, tried to get it. It took them five days to respond and tell me it was "out of stock" when I drove by the store I could clearly see said item was still in stock sitting exactly where it was left. I emailed them back asking for an explination and was told "well, since it's not online..." No. That's not what flex wallet advertises, flex wallet advertises for IN STORE PURCHASES. Since I didn't get an emailed response, I called and spoke to a young man who insisted that it had to be online for them to complete the order. Then WHY is flex wallet advertised as for in store purchases? It makes NO sense, if I wanted to make an online purchase I could use personal shopper. Duh! Speaking of personal shopper, at the bottom of the page you're given a list of about 18 retailers that accept personal shopper. Another lie, as the only 2 personal shopper will work with are walmart and amazon. I don't recommend it unless you like being misled by their services.
Date of experience: June 9, 2020
My first order was good, no problems. My 2nd order was a disaster! I ordered a fireplace heater, which came scratched and the cabinet was broke on the left corner. They told me that once the box was opened they was no longer responsible for the item. How do you know if the item is damaged or not until you open the box? I paid full price, plus huge interest fees for a badly damaged item. I also ordered a laptop computer for my daughter on this order, it arrived about 3 weeks later. The computer that I received WAS NOT the computer that I ordered. It was much cheaper than what I had ordered. I called them and they instructed me on what to do. And then they would adjust my payments for the cheap computer that I received. I DID EVERYTHING THEY ASKED ME TO DO. I got no response at all from them and my payments was never adjusted. After 2 payments I called again and they gave me the run around transferring me from person to person with no resolve. I called and called and this was the same outcome each time. I asked about just sending it back and was told that they did not own the computer because they had leased it for me from a third party therefore they could not accept it back. When I asked who this 3rd party was I was told that they could not release such information to me. I ended up paying over $1200 for a computer that was worth (maybe)$500. They never adjusted my payments, I was charged for the high end computer that I never received. This is robbery! I am sure that if a person had the time and money to hire a lawyer it would also be found illegal.
Date of experience: April 16, 2019
I used flexshopper to purchase a DSLR camera and a camera bag with the intention to utilize the 90 payoff option. In the contract they only give you how much you have to pay for full payoff each week. They do not give you the actual date of your final day for the 90 day payoff. As I approached what I calculated to be my 90th day I went online to make the payment. There was no option to make online payments and nothing to indicate how long I had left to pay off my purchase. I called and after 3 transfers and 20 minutes I was told my final payoff day was the next day. A Sunday. When their call center is closed. Thankfully I had the money to pay right away, otherwise I would have been stuck paying outrageous fees. The payoff day given to me never made sense so I went back and calculated again. Based on my calculations I should have had an extra week to pay. When I called and inquired about the discrepancy I was told that the 90 days started from the day the order was placed, not the day you received the item or the day of the first payment. I found out recently companies like this are REQUIRED BY LAW to give you at least 90 days to payoff your item before adding their fees. This company seems to do everything they can to ensure you do not payoff before the 90th day.
Tip for consumers:
Call and ask for the 90 day payoff day immediately. Make all your payments on time and try to payoff within the 90 days. Don’t order anything you cannot afford.
Date of experience: July 8, 2019
We are sorry to hear that the process to pay off was frustrating, but hope to provide some insight to make things a bit smoother.
Payments are taken by phone to keep your information safe. We do understand the convenience of making payments online and this option may be available in the future. If your payoff should fall on a business day we are closed, we are happy to take the payment the following business day. Your online dashboard should reflect your payment history and also give you a status on how many weeks you've paid towards your lease. It sounds like there may be an error with yours and we'd like to help! Please reach us at the contact information below. In the meantime, you can always call us for any information that isn't showing pertaining to payoff amounts, dates, and lease status.
We hope the additional information helps make your next purchase easier!
Thank you for your feedback and business!
FlexShopper
Phone:(855) 353-9289
Email: help@Flexshopper.com
Chat: FlexShopper.com (bottom right corner of our homepage)
My relationship with flexshopper has been bad from the start, they accused me of lying about my delivery date from day one. Then they said my monthly payment amount would be my weekly amount x4, and your monthly amount is based on the number of fridays in each month, but they don't tell you that up front. The first time they charged my cc for 5weeks i contested the charge and they told me if i contested any of their charges again they would remove me from monthly billing and put me back on weekly billing because monthly billing is a privilage and not a right.
They will also tell you that you must allow them acess to your checking account and or credit card the entire time your leaseing from them, actually it's one or the other not both. And according to them you must keep a working phone number they can reach you at the entire lease, theres nothing in your lease agreement about a working phone! Needless to say i paid my account off 6months early so i can be rid of flexshopper, well i have been waiting two weeks now for them to send me my ownership papers on what i bout, my next step is to call an attorney! Use caution if you do business with flex shopper and read your contract completely!
Date of experience: April 4, 2017
I had to set up my autopay with having cancelled products. Gregory couldn't have gone anymore above and beyond. Understanding and patient. Thank you Gregory and thank you flex shipper.
Date of experience: October 2, 2020
Brand new items with speedy deliveries, with low payment weekly options. Love it. Advice pay 90 days.
Tip for consumers:
Always pay on time and make sure if you can pay before the 90 days.
Products used:
Samsung flex dryer, mavic 2 pro drone, and nanuk hard case.
Date of experience: March 17, 2021
So easy and convenient to be able to own quality items right away that you cant pay for upfront over a period of time. The best on all levels.
Date of experience: November 1, 2019
I was charged the correct amount after a week as they said, received the item four days sooner than expected, and had no issues. Will use again.
Date of experience: February 18, 2019
I had Greg help pay off my tires. He was very enjoyable and helpful. I would definitely recommend anyone to use the Flex Tire service.
Date of experience: February 6, 2020
The service was amazingly friendly and she was quick to help me with my issue! I would have no problem calling again! Great Job!
Date of experience: July 12, 2022
Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done.
Date of experience: December 16, 2019
Can they Repo your items? Been trying to set up a payment arrangement but they will not work with me. Anyone ever have this happen?
Date of experience: April 16, 2019
Customer service solved my problem and was able to help me with what I needed. Offers time to pay a past due bill.
Date of experience: January 24, 2020
They made it easy to pay of my product in a timely manner. I will definitely lease another product from them. Great company.
Date of experience: March 5, 2020
Just wanted to commend Michael Greene for his professionalism and empathy during my call to your company. Awesome! Keep up the good work!
Date of experience: January 18, 2021
I just want to let the company know that when calling into customer service I've always been very pleased with the outcome.
Date of experience: February 13, 2020
Let me first explain, for the last 5 months I haven't had any issues with Flexshopper. Payments went fine, though they do charge a lot for their interest on your products... I was okay with it due to wanting to spread out payments over a year.
That said, I have noticed that on my research occasionally some reviewers were saying that out of nowhere Flexshopper will just randomly pull extra payments out of your bank. I never seen it but last week, they started this on me. Basically they pulled double on one payment, ended up putting my account in the negative. Now I been back and forth with their support and honestly their answers to their mistake is a system issue, no resolution or much say of what they will do to fix my account. Top that off, they now want double on one of my leases for late payment lol. So these guys are horrible, they are con artists I believe at this point. Most they do is eventually hurt your finances, support tells you to wait and see while you watch your account keep dipping lower with no action on their side. Honestly, I think these guys need a serious look into by financial police out there or some for of class action lawsuit the more I read reviews about them.
Sometimes it appears you get lucky and get through your payments with them but trust me if it goes bad with these people, they will not help you and try to lay blame on you for their own mistakes. As well try to take on even more charges as they put your bank account so far in the hole you will never get out of the problem. Figure warn people at this stage seeing I have been back and forth on my situation all week and still not gotten any help.
Date of experience: July 7, 2022
We apologize for your experience with FlexShopper. We appreciate you reaching out to us and would like to review this situation. Please send us a private direct message with the email address and phone number associated with your account and we will contact you to address this matter. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.
The Tech was very professional and gave me the information I needed to fix my issue. He did it with a
Smile.
Date of experience: July 28, 2021
I am disappointed with the whole process with flex pay prices are high and customer service is horrible never a straight response
Date of experience: May 31, 2020
So nice to deal with someone who knows what they are doing! Who is friendly and doesn't pass any judgement! Thank you!
Date of experience: November 9, 2020
Perfect experience thanks so much helped a lot car was fixed in fast time and I was able to get approved quickly
Date of experience: September 4, 2020
If you have difficulty ordering online please use this company the guy I got just ordered my stuff for me and all I had to do was sign and accept
Date of experience: January 19, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Thank you for the feedback Janet. We are sorry to hear that you are dissatisfied with your experience. In order to better understand and assist, we kindly request you direct message us with contact information. You may also reach us on (855) 353-9289. We look forward to hearing from you.