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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Don't go to other leasing companies, go to FlexShopper. Aaron's and other places like that are jokes, when you buy from them it's usually used stuff, the selection is HORRIBLE, and theirs always some kind of catch and fine print. NOT AT FLEX SHOPPER! I literally placed one order in the morning and it was ready for pickup at BEST BUY in a few hours. I'm not being paid or forced to write this review and I'm not sponsored or anything, I just felt like they deserved credit for all they've done for me. I like honest straight forward people. And customer service is FANTASTIC, they really hired some great people. Greg is the rep that I'm currently working with for some personal issues and they are in the top 3 of most understanding and helpful companies. They WILL work with you. I cannot praise Greg enough, I really appreciate all his help and I hope his superiors see this because he deserves a raise for sure! PLEASE if you need to do lease to own purchases GO TO FLEX SHOPPER! You won't regret it!
Date of experience: May 28, 2020
They took more than $400 from my bank account out of nowhere! I hope they get sued for unfair business practices.
Date of experience: February 22, 2019
Greg was awesome in helping me get my payment information transferred and sorted out. Made sure everything was taken care of!
Date of experience: September 23, 2020
Avoid. Bad experiences mount up. Lack of tracking info and packages take months to arrive and they make you pay double
Tip for consumers:
Avoid
Products used:
Computer parts. Soundbar . portable speaker. Video games
Date of experience: January 29, 2021
As always these guys are really helpful. Ask for Greg by name if you want great service and great advice.
Date of experience: January 27, 2020
This program was very easy to get and payments are great. Love the product i got. Waiting to receive it.
Date of experience: December 1, 2021
Never had an issue whenever I contacted customer service e they resolved any issues quickly! Thanks for the great service!
Products used:
I ordered a iPad and a Apple Watch
Date of experience: July 16, 2021
Spoken with Cynthia today. Wow! She was so helpful and pleasant. I love when I get great ppl who like what they're doing. Thank you Cynthia! U rock
Date of experience: December 15, 2020
I bought a generator from Flex Shopper and it does not run they are making me send it back beware of this company they will screw you
Date of experience: December 16, 2020
Chris was friendly and explained in a professional manner what was going on with my car I will be back great people at mavis in Johnstown ny
Products used:
Strut
Date of experience: April 26, 2021
Great people always helpful when I call. Never had an issue. Fast and friendly. Will use again when needed
Date of experience: January 16, 2020
Always quick responses to any questions regarding my account. Very pleasant to deal with the staff at FlexShopper. Thanks!
Date of experience: September 9, 2020
Greg when above and beyond customer service he answered all my questions and concerns I could ask for more.
Date of experience: January 20, 2020
Called to make a change to billing information. Cynthia not only handled the issue professionally but also with care.
Date of experience: August 21, 2020
She was very polite and helpful. Keep up the good work. She made sure everything i needed was done. Will be doing more business with you
Date of experience: August 10, 2020
Greg was awesome, he told me the different services flex shopper offer. Thank you Greg for putting a smile on my face and giving me satisfaction.
Date of experience: August 26, 2020
My customer service representative rock she made the process easy for me and made great suggestions thank you
Date of experience: November 11, 2020
Very helpful and informative while willing to meet the customers needs. I appreciate the service agent's friendly manner.
Date of experience: January 15, 2020
Had to update my debit card on file. Very friendly customer service. Took care of everything very professionally.
Date of experience: January 27, 2020
Rip off took more money than they supposed to, holding for hours for a refund. Truly unacceptable run..
Date of experience: January 14, 2022
They say they can approve anyone as long you got a job and vailid checking acct and been on our job for 5 years and no neg on my checking acct. They got my info and my checking acct and then say the cant approve you. When they said rent to own crock of crap. RUN RUN RUN DONT MESS WITH THIS PLACE
Date of experience: December 13, 2017
I had an item. That went elsewhere. It's being looked at by. Supplier. I got a new one coming in the mail in 3 days
Date of experience: January 18, 2020
They were very helpful every step of the way when it came to my leasing and kept up with me in my times of need!
Date of experience: January 22, 2020
Cynthia was very helpful. Present it to me all my alternatives of payment and even processed a increase of expending amount. I am very pleased.
Date of experience: January 24, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Janice,
We are sorry to hear about this matter, we would like to address and review this incident. Please contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will review this matter. If you prefer to provide your email address and phone number in a private direct message for assistance as well.