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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
I have purchased many items through Flexshopper. They make it easy and affordable. Just now purchased my next item. Ready for it to get here!
Date of experience: May 7, 2020
Elfy in customer service has assisted me on two occasions with a completion of a lease. She is a complete asset to the FlexShopper team.
Date of experience: February 15, 2021
Make my family happy and I'm out with stress for the season this year I am no qualify I don't know why
Date of experience: December 11, 2019
Flex shopper gives you the options To Be able to Purchase with no cash or credit up front And you can arrange how you would like your payments plans to be later.
P. S "CYNTHIA": WAS ALOT OF HELP.
Date of experience: August 22, 2020
Tried to pay after I fell behind due to income lost. Representatives we're no help. Next thing I know it's in my credit. WHEN I WOULD HAVE PAID IT OFF!
Date of experience: December 12, 2020
Don't do it! I had a issue with my card and a payment didn't go through, I called them and told them I would be getting a new card but I just received a replacement with the same numbers, instead of calling I just allowed the regular charge to come through... oh they definitely charged the regular payment but KEPT CHARGING! They took atleast 200 and kept charging until it started declining. Ofcourse I called FURIOUS. They told me because I didn't call with the new card information they sent my account the a different department and I was charged for everything I owe. My question was, why wasn't I informed? And I also stated the OBVIOUS... clearly my card information didn't change because you have my money... so I want a refund for the extra charges. He refused to give me one. So I blocked them from being able to charge my account. I gave them an account I don't get paid on to control what they can take. It's sad I had to do so but I do not trust the company what so ever. If your a customer I suggest you do the same. The moment I can pay this completely off I will and I do not recommend this company to anyone! Horrible.
Tip for consumers:
Don’t do it!!!!
Date of experience: August 15, 2019
Don't buy anything from flex shopper because they will rape you off. I paid more than the phone cost they are scammers don't buy anyting save your self. Don't ever ever ever buy anythink this people they say a lot things that are not true. BUY FROM AMAZON INSTATED OF BUYTHING THE FLEXSHOPPER.
Date of experience: December 30, 2018
Nice line of credit. Great product selection. Easy management of payment's. Terrific, knowledgeable, & friendly support staff.
Date of experience: January 16, 2020
Awesome customer service. Very friendly. Outstanding job very helpful tremendous staff and crew keep it up! Thanks
Date of experience: May 1, 2021
Very helpful in getting account current after our CC had expired. Account manager was informative and friendly.
Date of experience: January 25, 2020
Great customer service, took care my needs and wants in a professional matter with time and patience
Date of experience: December 8, 2020
Cynthia was awesome. Great customer service!
Was very friendly and helped me with exactly what I needed!
Date of experience: August 17, 2020
The customer service agents are very helpful. They always let me know the balance of what I have left to pay of my purchases.
Date of experience: January 24, 2020
I really love the products and they are so easy to deal with! Great place to rent to own from! Very pleased over all!
Date of experience: January 28, 2020
I spoke to both Greg and Demarcus on two separate occasions this week. They both were extremely helpful in getting my issues resolved quickly.
Date of experience: January 17, 2020
Had an easy process of canceling a few items to order something new! Been using flex shopper for over a year now and love it!
Date of experience: January 30, 2020
These guys are great. I had a littlw problem with an order and they bent over backwards to fix it for me. Kudos to Greg!
Date of experience: February 7, 2020
Your representative Melissa Manis was really helpful. I talked to her a few days prior and she remembered my situation that was nice.
Date of experience: October 25, 2019
CYNTHIA was very helpful. Ty went out of her way to make me smile. She also helped me with my husband acount.
Date of experience: July 31, 2020
Cedric Lejeste was very quick to answer the phone and I had no issues getting my new billing information across to him.
Date of experience: January 15, 2020
Fast service great customer Service. Answer all my questions. Politeness on the phone. Couldn't ask for a better experience will use again
Date of experience: July 23, 2019
I place my order all happy. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. Pretty much like every story is on here. But this is where it gets interesting... upon reviewing the contract. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. That's funny because over the phone they had told me that the cancellation request might take up to three days. So this is where it got even more weird, I was so infuriated I YELLED at them. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" they still told me i was stuck. I threatened them. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. READ THE AGREEMENT!
Date of experience: January 30, 2019
Absolutely horrible it takes more than a hour to authorize payment to my mechanic the repairs took less time absolutely ridiculous
Date of experience: March 4, 2021
Hello Shaun,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message. Thank you.
I Highly recommended FlexShopper, and they a great Customer Service. Product are in good condition and packed very well.
Date of experience: January 18, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Thank you for providing your feedback and letting us know about this issue, Emerald. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (855) 353-9289 option 1 and we'd be happy to help you out. Mention this review and ask to speak to a manager. We will also try to reach out to you based on the information provided.
Thank you,
FlexShopper