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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Customer service sucks. Have to wait online for at least and hour. Paying for a product I don't have.
Tip for consumers:
None
Products used:
None
Date of experience: July 9, 2021
Due COVID-19, I fell behind in payments. Cynthia was extremely helpful and understanding. We reached an arrangement that was all I could ask for!
Date of experience: August 18, 2020
Fixed my car when it was unsafe. Glad it was an option for me. Would use it if I had to again. Thanks.
Date of experience: July 31, 2019
When they make mistakes on your account they admit it and work with you to correct it. They also have great buying options.
Date of experience: July 30, 2020
Linda was extremely helpful, answered all my questions, and a very nice person to talk to. She exceeded my expectations. Thank you Linda!
Date of experience: January 27, 2020
They will listen to you. The service department is very good and they have agents that are there to help you as needed.
Date of experience: November 22, 2020
I spoke with Cynthia who was very helpful and swift with my requests. Cynthia offered available options and current balance information. Nice job!
Date of experience: August 10, 2020
Perfect customer service I got a call from billing I had missed a payment Saturday so they called to bring it current and since I had him on the phone already I had him process another payment.
Date of experience: May 26, 2020
Can you say outstanding professional and very friendly she was easy to talk with and she Resolve my problem her name was Miss Cynthia thank you Miss Cynthia you rock you are a shining star for today
Products used:
L shape desk
Date of experience: August 25, 2020
Sorry I forgot the lady s name but she was amazing ( patient, kind and helpful) the way she help me to find and buy things I was looking for
Date of experience: June 8, 2020
My problem was handles very fast. The customer service person was very nice. Thank you for helping me.
Date of experience: January 29, 2020
Customer service representative was knowledgeable, friendly, and helpful. I've always had excellent customer service when I needed help.
Date of experience: February 7, 2020
Excellent help and very resourceful! My rep was amazing. Saved me money and valuable time. Made my day!
Date of experience: February 8, 2021
Customer service team was great and easy to work with. Gary was knowledgeable and very courteous. Will definitely continue to use them.
Date of experience: February 7, 2020
The guy that helped me changed the stuff I needed done without a problem and got it done. Thank you for that
Date of experience: March 16, 2021
Very friendly rep and he helped me quickly and easily. I love my purchase and making payments is hassle-free. I highly recommend!
Date of experience: August 20, 2020
The young lady I talked to on the phone was very good I hope she gets credit for this review good job
Date of experience: January 19, 2021
It was fast and easy to get approved. Payments are affordable. Customer service is fast you don't have to wait long to talk to someone.
Date of experience: January 15, 2020
Sorry business they lie to you and Don't answer any questions won't let you see any lease pay off then ask u to pay a lease off please never again
Date of experience: September 19, 2021
We appreciate you reaching out to us, we strive to assist with services to satisfy our customer’s needs. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will be happy to help you or provide your email address and phone number in a private direct message for assistance as well.
Thank you,
The FlexShopper Team
I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated.
Date of experience: January 16, 2020
Thank you for giving me credit. People are polite on the phone. I give you a 10 for greatness. I love.
Date of experience: October 3, 2021
They were very attentive and helpful! Greg and Candice were great! I had questions about a potential purchase and they walked me through it!
Date of experience: September 8, 2020
Everytime I have called I have had great customer service. Everyone is friendly and very helpful. Shipping is fast and products are high quality.
Products used:
Several- A bed, bar stools,desk, vanity and much more
Date of experience: February 5, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
This is great news and w are happy to hear it! Thank you for sharing Lisa!
FlexShopper