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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Sabrina, in customer service was helpful, and friendly. She was very patient, and professional and also making sure I was getting taken care of.
Date of experience: May 26, 2020
Customer Service Representative was patient and hardworking and very helpful and kind. I will use flexshopper again
Date of experience: December 22, 2020
It was pleasant and organic experience. She was patient and kind. She also commended me on paying off my loan.
Date of experience: January 17, 2020
Called in and my issue was resolved. I am extremely satisfied the Rep was awesome. She was polite and knowledgeable.
Date of experience: September 29, 2021
Good at getting u what u want but needs work on giving you the tracking number but good customer service.
Date of experience: February 6, 2020
My checking was hacked and Gregg was awesome at reassuring me that my account was gonna be ok. Thank you
Date of experience: February 10, 2020
I love FlexShopper! Today I got the most amazing and helpful representative. FlexShopper puts the joy back into shopping :D
Date of experience: December 7, 2019
Craig fixed my billing issues fast and efficiently! A great and friendly experience. Thank you Craig!
Date of experience: May 13, 2020
It's a rent to own service with great service and great prices I've been a customer for a few years now and I'll always rent from here
Date of experience: October 25, 2019
The customer service agent was nice and friendly and also patient. I never have a bad experience when I called customer service.
Products used:
Phone
Date of experience: October 28, 2021
The representatives were awesome the end of my problems quickly and gave me a future way of handling the problems much easier
Date of experience: January 2, 2021
Thank you Cynthia your the. Best manager very helpful and caring and understanding very pleasant and saving customers time
Date of experience: August 28, 2020
Cynthia was very enthusiastic and eager to resolve my billing payments. She was a joy to speak with. I was able to resolve everything very quickly.
Date of experience: July 31, 2020
Customer Representative was very easy to talk to and clear in communication. Was able to help with situation.
Date of experience: January 20, 2020
Had an issue with an order and the customer service agent was polite, professional, and took care of the issue promptly.
Date of experience: May 26, 2020
Very friendly always have a answer for what I ask always ask how my day is going and always fix whatever I have
Date of experience: January 23, 2020
Friendly and helpful customer service! Helped me out right away. Answered all my questions and helped me out very quickly.
Date of experience: October 6, 2020
I was having issues with my payment schedule and Greg was excellent! He was helpful and patient. He got my account right!
Date of experience: October 14, 2020
I was very satisfied with the knowledge and service. And he was very friendly. I would recommend flex to everyone
Date of experience: September 6, 2021
Cynthia was so awesome in answering all my account questions. She was quick and efficient and was easy to talk to!
Date of experience: January 25, 2020
Cynthia was awesome she was very quick and helpful to pay off my account. Quick and very polite to thank you
Date of experience: August 14, 2020
The rep was excellent. She followed through with a solution. The turn around time with a response was superb.
Date of experience: May 8, 2020
My representative extremely helpful and sensitive to my needs and was able to resolve my problem quickly..
Date of experience: February 8, 2020
The customer service is so friendly and kind. They are will to help you out. Ask for Cynthia she's amazing.
Date of experience: August 1, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
