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    FlexShopper

FlexShopper

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Overview

FlexShopper has a rating of 2.8 stars from 776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.

  • Service
    183
  • Value
    166
  • Shipping
    144
  • Returns
    107
  • Quality
    148

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 36.4%
Positive
12
Neutral
0
Negative
21
View ratings trends
63
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How would you rate FlexShopper?
Top Positive Review

“Nice experience”

Cory L.
12/3/24

1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience

Date of experience: 12/3/24
See positive reviews
Top Critical Review

“Still have not received my items or tracking information”

Noelle A.
11/26/24

Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.

Date of experience: 11/26/24
See critical reviews

Reviews (776)

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Reviews that mention popular keywords

customer service (315) flex shopper (85) bank account (33)
Thumbnail of user seanf101
Florida
1 review
10 helpful votes
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November 2nd, 2018

I got laid off from my job and immediately informed flexshopper because I had an account with them I was renting an Xbox One X they said my account would be put on hold until I found another job it took several months for me to find a job however I kept informed with them they said no problem let him know when I would start working out of the blue a few weeks ago they try to take a payment for no reason just put my bank account negative and my bank charged me a fee for that so my bank immediately blocked flexshopper so they can't charge my account again I thought no problem I once again contacted them and told him I was starting job and I would let them know when they could take payments in fact I was going to double up on payments just to get it out of the way I got my first paycheck my very first one and I had $280 in my account couple hours later I had $2 and some change I noticed it was flexshopper they took multiple payments out of my account when I called the bank they said flexshopper attempted to take $405 and it just kept lowering the number until they got something empty in my entire bank account they got the money because they change their name from flexshopper to flexshopper 2 to get around my block that I had put in place the bank was shocked they had to cancel my debit card and issue me a new one now all my bills are having to be put on hold until I can get a refund for $280 is that flexshopper took I called them they did not deny what they did and they Justified it in fact they demanded even more money an Xbox One X cost $500 I ain't been paying Faithfully for several months before laid off and yet somehow they were still trying to collect $405 from me and that still wouldn't have been enough to own it I do not know what the payoff balance is no more but I do know this do not rent from these people they will take every penny out of your account and not care what it does to you they really messed me up this week and they don't even care very rude on the phone blaming me for what they did and like I said you can't even put a block payment because they'll use a different name to get the money let this be a warning to all of you

Date of experience: November 2, 2018

Thumbnail of user jeremyg309
Texas
1 review
0 helpful votes
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November 2nd, 2021

Flex Shopper does not respect No Solicitation laws; posted a flyer on my door when there is clearly marked NO SOLICITATION signs on the property.

Date of experience: November 2, 2021

Thumbnail of user kellyz31
T-Flex F. – FlexShopper Rep

Hello Jeremy G.,

We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide your phone number in a private direct message for assistance as well.

Thumbnail of user donellab3
California
1 review
0 helpful votes
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January 18th, 2020

I called Flexshopper the lady I spoke to (sorry I forgot your name) was AWESOME! She was so helpful!

Date of experience: January 18, 2020

Thumbnail of user brittanym299
Oklahoma
1 review
0 helpful votes
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December 16th, 2020

They declined me but it says don't against credit and don't use credit that's a lie what a crock...

Date of experience: December 16, 2020

Thumbnail of user ritad61
New York
1 review
9 helpful votes
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March 30th, 2019

They took $400 dollars out of my bank account, with out my permission, now my kids can't eat!

Date of experience: March 30, 2019

Thumbnail of user mariaf340
Colorado
1 review
0 helpful votes
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January 28th, 2020

It was easy and great and the rep was nice and may made my experience easy and smooth. Many thanks.

Date of experience: January 28, 2020

Thumbnail of user amyb38
Florida
2 reviews
7 helpful votes
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February 2nd, 2018

WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. NOT HELPFUL. NO DELIVERY. SHIPPING COMPANY REFUSED TO DELIVER.

Date of experience: February 2, 2018

Thumbnail of user heatherk434
Texas
1 review
0 helpful votes
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August 29th, 2020

Cynthia was so fabulous, friendly, and helpful! You need all employees like her in your company!

Date of experience: August 28, 2020

Thumbnail of user donatov6
Florida
1 review
0 helpful votes
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August 3rd, 2020

Recibí un trato muy profesional y amable, sobre todo por parte de la encantadora Cynthia.
Me ayudaron con la compra de los neumáticos de mi vehículo sin excesivo papeleo, les envié el estimado de la compra preparado por el taller y enseguida me aprobaron el préstamo, por lo que no dudo en recomendar ampliamente a esta compañía y su gran equipo de gente.
Gracias!

Date of experience: August 3, 2020

Thumbnail of user nelsons72
Tennessee
1 review
0 helpful votes
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January 17th, 2020

Flexshopper, excelente oportunidad.
Tenia problemas para realizar los pagos. Llame y me atendieron rápido, me ayudó la sra. Elsy, excelente servicio, excelente atención, logrando solucionar. De verdad excelente servicio le doy 20 estrellas.

Date of experience: January 15, 2020

Thumbnail of user daniela1046
Florida
1 review
0 helpful votes
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May 6th, 2021

Me atendió súper bien la mejor q me atendió, ase su trabajo súper bien me gusto mucho como me atendió y me oriento mucho en lo q yo necesitaba

Service
Value
Shipping

Date of experience: May 6, 2021

Thumbnail of user thirzaf
Florida
1 review
0 helpful votes
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August 24th, 2020

Servicio al cliente los mejores,
Busca lo mejor para su hogar, deje que FlexShoper entre en su hogar con precios accesibles..

Date of experience: August 24, 2020

Thumbnail of user coryl277
Georgia
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience

It was great, since I was new to the program I just wanted basic information. My representative was very patient, thorough and extremely helpful. I will definitely shop more

Reason I chose this business:

Just trying something new

Service

Date of experience: December 3, 2024

Thumbnail of user dericky3
Derick Y. – FlexShopper Rep

Thank you for sharing your first experience with us! We're so glad to hear everything exceeded your expectations and that you received your product quickly. We appreciate your feedback about automatic updates and will take it into account as we strive to improve. It’s great to know our representative was patient and thorough in answering your questions. We look forward to helping you with future purchases! Happy shopping!

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From the business

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.

Business History

FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.

Company Representative

Thumbnail of user kellyz31
T-Flex F.
Typically responds within 17 days

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