FlexShopper

There was a "glitch" in the billing with FlexShopper of which I have had no success in being refunded. They took a double payment out and did not notify me until two days after the second payment was taken out of my account I waited on hold for over an hour only to get a customer service rep that was not able to communicate in English well. Not only that but I have spoken to three other customer service reps and each time was told a different story. I have very little trust in a company that can make this big an error and show such lack of empathy and such unprofessional customer service.

If you use them please make sure you pay or they will harass you and by harass I mean harass 8-12 calls a day. I missed 3 payments due to losing my job. They even contacted family members when I didn't even give my family's info out. I have screen shot and kept all my phone records. They make it impossible to return your items… and if you want a payment arrangement they make you put a huge chunk up front. Beyond ridiculous. I understand they want their money but there are correct measures to take. Even though I'm up to date now I will never use again or recommend.

I've worked in customer service for a very long time and Cynthia was one of the best reps I've spoken to lately, at FlexShopper or otherwise. She was patient, kind and helpful, and she provided me with all the information I needed.

Thank you Cynthia!

I love shopping with flexshopper, the prices are reasonable and they have any and everything you could possibly want. Cynthia Rodriguez is very very helpful and always available to help any way she can.

Geat products, they have everything I'm looking for.
I just had the greatest customer experience with Greg. Very detailed and patient. He helped me get my payments in order and even repeated himself so I can write down all the info.

Received thomson laptop had it for an hour it was damaged. Contacted customer service immediately they are giving delays of 3 to 5 day on getting return label so they can at least get one payment out of your account. Grace (customer service agent) stated its in my possession so there is nothing they can do to stop payment. I could not believe that. I canceled and informed her i would dispute the charge should it appear. This company does not care about you as a customer. I wish i could give them zero stars.

I like buying from Flexshopper, so far no big issues of any kind, they are always nice if I have to call for any reason. I plan to do the early payoff to buy another item. I will continue to use Flexshopper for my rent to own needs. A special thank you to Cynthia in billing

I have multiple leases with them. On the bottom of the website on footnote #8 it states that if you make 42 of the 52 payments on time consecutively they will credit the remaining 10 payments. I called after my first lease and was told yes if I complied it would happen. Well 3 weeks ago I was there and I've called at least 10 times since, been told no one had ever asked about this, been told they would honor it on 2 occasions but they didn't honor it and now I'm told sorry we're not going to honor it. This is so dishonest and wrong! Shame on you flexshopper.

Currently on hold for over thirty minutes with Deven, waiting for a supervisor. I am being billed double payments. I spoke to a customer sales associate Garry earlier today. NO HELP from both calls. A letter is the first step towards arbitration. They should be audited by the IRS!

I make my order on June 10,2021. Its been 2 weeks and my account on dashboard shows Pending, I haven't received any kind of communication from Flex shopper to tell me about my existing order. I talked to a Representative on June 18 to see what's going on and he told me "your item is about to be ready and ship" that was a Big lie because I talked to another Representative on June 23 and she said" I don't know where your item is we have to make a Teaching ticket you will receive an email from 24- 48 hrs" I'm very disappointed with this company. I told them if takes any longer I want to Cancel that order. Im tired of being waiting and they doesn't communicate with me about anything.

I stayed on hold forever only to be hung up on when I stated that they were taking money out of checking account without my consent. I called back and they "helped" me by stating there was nothing they could tell me or help me with that I would have to take it up with my bank. I did and got the charges reversed only to have more money taken out the following week. I called back again only to be in hold for an ungodly amount of time... no one ever answered my call. I left my# so they could call me back. They finally called back hours later but I had stepped away from my phone so the whole thing stared all over again. They are taking my money and I can't get anyone to fix it for me.

Aside from the fact that intrest and cost to use flexshopper is outrageous, I set up a payment arrangement with them on a weekly basis which they stopped charging the payments and instead drained my account completely

I just wanted to say CustomerService representative Cynthia R from Flexshopper was a real pleasure to help me out today. All customer personal should be like her. She was very helpful in helping me with my problem.

I luv me some flexshopper, affordable interest if u can't payoff your product in the 90 day term. I luv dealing with them, I've been a flex shopper for at least 8 years. My credit is great with them, I've always made my payments on time. They have shown there appreciation, by increasing my credit limit to $3000. 00. Thanx flexshopper, yes I definitely recommend this company to everyone.

Lexei was nice, emphatic, paid attention to every detail & resolved my concerns in a timely manner. Speaking to her made my day & reminded me of why Flexshopper is one of the best at what they do. We need more dedicated Customer Service Reps like Lexei!

I called to make a payment and Ms Cynthia Rodriguez's take charge personality was amazing. She quickly give me a summery of my account and advise me on how to maximize my payments so i can pay for my products faster. She was friendly, professional and very knowledgeable. I would recommend the service to all of my friends &family because of her awesome customers services.

I have used Flexshopper for several years now. Up until this year, I never had a problem. I ordered an Apple ipad for my 9 yr. Old on 12/1/2020 and never received it. I called and was told to resubmit the order on 12/8/2020. Again no ipad was delivered. Tried to do a live chat several times with no luck. Called again and was on hold for 2 hrs on 12/18/2020. I was informed my order got stuck in the system between flexshopper and the vendor. I was told a manager pushed the order through. Christmas day no ipad. I am a single mother who can not afford to pay cash for something this expensive and that is why I use flexshopper. Very disappointed in them this year! Today is 12/28 still no ipad and all customer service will tell me is that the vendor still has not shipped it! SAD!

They prey on low income people and charge a ridiculous amount of money for something. Up to 10 times the actual cost! Apple Watch series 4 $1100. 00 wtf. The government should shut this and all others like it down! And the owners should be in jail! SHAME ON THEM!

Be wary of this company, if you have banking or debit card info on file with them, they will put through un authorized payments on you with any notice. I flexshopper put through a payment of $300 dollars put through my account that I did not authorize and now I have all these overdraft fees from my bank!

I have been using Flexshopper for a few years now. I have to say they are absolutely amazing! Whatever problems I had they fixed right away, and they truly work with you if you're having setbacks. I highly recommend them! :)

Dealing with flexshopper was one of the most hassle free experience in purchasing my laptop. All my concerns where answered promptly and properly. The customer representative that I have talked to were Pleasant and polite and some humorous. JB was instrumental in helping me pay off my account. The conversation with him help me realize I was in good standing with flexshopper so I intend to use them again.

These people stopped charging me for almost 6 months and today outta the play they drained my account now I can't even pay my car note I will never ever get anything from this place ever again the worst people ever. When you call you will be on hold forever just to get a simple hello. They all sound like they hate their job. I'm beyond upset at this moment. How do you just sit there and drain a persons account like that they pretty much kept charging until they couldn't charge anymore.

I've been dealing with a lot of personal issues and completely forgot my 90 days same as cash expired 4 days ago. I called with not many hopes of it being honored (it was completely my fault) but Cynthia was so considerate and sympathetic and honored it when she really didn't have too. We need more people like her working in customer service!
Thanks
Jessica Castillo