FlexShopper

I worked with Cynthia on a billing issue, on a rough day. She was so friendly and fast and very helpful. Her professionalism was refreshing in these difficult times. Well done i'd totally recommend flex!

I had an issue with my address needing to be changed I had such a great experience with the representative she was very professional funny and nice that means so much when your have an issue that seems unresolvable she was patient and changed my address and help me to have my products placed on hold for pickup. This is what great customer service is all about. I didn't get her name but thank you soo much I sold my bed so I'm waiting on my bedding and so she took an already stressful situation and just neutralized. Thank you Flex Shopper for representatives such as her..

I am so disappointed in this company. I wanted to explore the early pay off option but because I was a two days past the 90 days I was told I could not. Wow! Is the only thing I can say. They were not even trying to work with me what so ever. 2 days late wow losing a client is less important than being two days late! I recommended this company to many people, co workers, patients, and family included. I wanted to do the early pay off so I can continue to purchase more things and still stay within my budget. I get the rules but losing a client for something so minimal like this is ridiculous and not a great strategy for client satisfaction or advertising. I am going to everyone I know and telling them about this ridiculous situation and advice against them. I am a clinical supervisor for a behavioral health clinic with 800 individuals here in Lancaster, PA. They just lose a valuable client!

We bought a bed frame, and first they marked on their website it was delivered, we never got it.so my wife called they told her it would be approximately May when we would receive it, being it March we didn't want to wait that long to get a bed so my wife canceled the order. 2 weeks later they brought out our cancelled order, to our surprise.we purchased a bed from a different store and definitely didn't need a second bed. Now they are wanting us to pay a $160 shipping fee before they'll come and get it.

I was really let down by the hidden fees and the unclear terms. I was under the impression I would be paying off my item in a few weeks but when i went to settle the balance the buyout was higher than i expected. It felt like they weren't upfront about the total cost

I had an account with them and when I lost my job I was unable to pay. They took $1100 out of my tax return and we were supposedly squared up. Flash forward 4 years later. They send someone to my parents house and threaten to have me arrested for failure to pay a debt which was already paid. They had no proof and four years later neither did I. So i kept paying again until it was paid off. Flash forward two years later ironically right the middle of a national pandemic. They called me and all of my children threatening to take me to court for breech of contract and have continued to accrue fees and interest for the past two years for another $1400! Unbelievable the lengths these people will go to. I have contacted an attorney as this is complete garbage and fraud!

It is always a pleasure, my questions, and problems are resolved with one phone call. Outstanding, professional, it was a pleasure doing business with them I will come back because I am extremely satisfied

This is the most sneaky and conniving company I have worked with. I called in july to pay on my account. Paid all but $200 was told my customer service I was done with my contract in July. It's now October I'm still paying on it. Customer service lied about my end contract date. If I knew my price would triple after July I would have paid off in may instead of letting payments continue. I called customer service and told I'm the liar. This company is full of crooks. STAY AWAY! Do not deal with them. Use any other company.

There was a "glitch" in the billing with FlexShopper of which I have had no success in being refunded. They took a double payment out and did not notify me until two days after the second payment was taken out of my account I waited on hold for over an hour only to get a customer service rep that was not able to communicate in English well. Not only that but I have spoken to three other customer service reps and each time was told a different story. I have very little trust in a company that can make this big an error and show such lack of empathy and such unprofessional customer service.

If you use them please make sure you pay or they will harass you and by harass I mean harass 8-12 calls a day. I missed 3 payments due to losing my job. They even contacted family members when I didn't even give my family's info out. I have screen shot and kept all my phone records. They make it impossible to return your items… and if you want a payment arrangement they make you put a huge chunk up front. Beyond ridiculous. I understand they want their money but there are correct measures to take. Even though I'm up to date now I will never use again or recommend.

Professional customer service!
Prompt service, received order fast.

Received thomson laptop had it for an hour it was damaged. Contacted customer service immediately they are giving delays of 3 to 5 day on getting return label so they can at least get one payment out of your account. Grace (customer service agent) stated its in my possession so there is nothing they can do to stop payment. I could not believe that. I canceled and informed her i would dispute the charge should it appear. This company does not care about you as a customer. I wish i could give them zero stars.