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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Don't buy from here I did my item required a signature the item was not dropped off it was sent back now they want me to continue to pay for an item that I did not get want me to make a police report for it to be because it was sent back to get it off my credit they are a joke
Date of experience: April 7, 2022
The site is ok and able to find what I'm looking for. However, the site saves my login but when I select to see an item, I have to log in again. I also get this weird "Internal Server Error" sometimes when I go to my shopping cart. This should be fixed.
Date of experience: May 8, 2020
I will never work with this company again! They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. Cornelius, even yelled at me! They take money out of my account on 3 different days in one single week, every week! I will for sure be reporting them for harassing me! Please please! If you need tires, use AFFIRM. I will never ever support flex shopper again! It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client.
Date of experience: August 12, 2022
We appreciate you reaching out to us and apologize for any inconvenience that occurred. Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance.
Hello everyone I used this service for the first time and I already have problems. Ok when you sign up with the mobile up you are going to run into problems as far as making payments on the actual website and through the mobile. You cannot make any payments on the website if you sign up through the app, you have to call them to make payments. According to customer service the "IT Department" is suppose to work on this so that you can make payments through the app if you sign up through the mobile app. So if you want to make any payments the best bet i can tell you is sign up through the actual website with a browser not the mobile app. I will be returning this item so that this can be fix. I do not need to call them every time I want to make a payment on my account
Products used:
Onn 5.1 System
Date of experience: August 27, 2021
We appreciate your business, and we are sorry to hear about the issue you're having. Our Customer Service team is dedicated to address this matter.
Please contact our office via phone at (855) 353-9289 and a representative will assist you or provide your contact information in a private direct message.
Screen goes blank or gives error when trying to make online payment and put on hold for hours when calling. They dont want anyone to use the early payout so they dont provide a method to make payments.
Date of experience: December 25, 2021
Hello David,
We appreciate your business and sorry to hear about the issue you're having. Please provide the email address and phone number associated with your lease agreement in a private direct message to address your concerns. You can also contact us via phone at (855) 353-9289 press 1 and a Billing representative will assist you.
I'm so pleased with the company they have excellent customer service every time I've called in I've been helped and they've gone above and beyond the lady that helped me today deserves like an award. When I first joined the site it would only allow me to put two things in my car at one time so I have multiple leases equaling quite a bit of money. I was extremely upset she took her time to explain things in detail. Then I had two items that were broken I did return them and I'm hoping to be refunded everything that I paid on them including the $50 fee to start the lease it's only the right thing to do. Overall this company is amazing they have a wonderful variety of selections that you can buy and it's very easy. I read the lease thoroughly and I recommend that you guys do the same. But I promise you when you call and you will get excellent customer service. I highly Recommend them
Date of experience: February 13, 2020
I'm giving them a bad review because I have one phone with this company and they are trying to charge me for 2 phones. I have talked to about five different people an none seems to be able to help. I will not be dealing with this company again
Tip for consumers:
Don't use them they are no help when u have a problem
Products used:
Samsung S22 ultra. But I'm sending it back and canceling my lease
Date of experience: June 1, 2022
Hello Christy, we appreciate your business and apologize for the inconvenience. Please send us a
Direct message with your email address and the phone number to reach you and one of our team members
Will contact you as soon as possible. We are committed to resolving your issue as quickly as possible or you
Can call (855) 353-9289 and ask to speak to a supervisor.
Spoke with Joyce about restoring my spending credit, updating my address, and also about switching from weekly to bi-weekly to follow my pay period schedule, and from the moment she picked up until the end of my call she was AWESOME, very polite and well mannered. I give her 5 stars all the way for the excellent customer service. Thank you!
Date of experience: August 18, 2019
We are glad to hear this and thank you for the positive feedback! We appreciate your business and you Joshua!
FlexShopper
In September lost job. Caught up payments on 10/20/22. Then it showed iwas behind again.called in talked to a supervisor. He reversed some nsf fees he said. Told me I was good. Went in this week to look at my account. Now they are telling me I'm missing a payment for may and October. Called in to speak to a supervisor and Sonia Hu on me. Called back in they transferred me to billing still could not answer my questions. Said will have a supervisor call me today have heard from no one. Run away from doing business with this company. They pull out double payments, and no one can give you a straight answer.
Date of experience: December 10, 2022
This is one of the worst companies that I had to deal with! I returned the keyboard promptly since I didn't need it.
Im calling them once a week to understand why my credit card is been charged every week since I shouldn't be. When calling customer service I found them to be rude, careless and don't try to fix the issue. Apparently, they have lost the keyboard and still charging my credit card.
I'm currently on the phone with them, of course on hold for 30 minutes now, to know what's going on.
Don't shop with these people, horrible customer service... you will regret it!
If I could give 0 rating I would have!
Date of experience: November 5, 2020
Staright up joke and RIP off. They r constantly taking out double payments and then additional 2 to 3 dollars here and there. Tried to do the chat about the issue and waited for rep for like 10 mins after giving up. Do yourself a favor and just buy it out rt or go without so not worth it here.
Date of experience: September 6, 2019
Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our Billing Manager on (855) 353-9289 option 1 and we'd be happy to help you out.
Cheers,
FlexShopper
This is the way to make a purchase! It fits my budget, you can pay off early with no interest, and Cynthia was amazing to work with. I am extremely pleased and will always make a big purchase this way instead of using my credit card.
Date of experience: November 30, 2020
I have been a customer for almost a year and each time I've had to speak with someone, it has always been professional and friendly. I like my products, I've had no issues with them, and once paid off I will be purchasing from Flexshopper again.
Tip for consumers:
Make sure that when you are ready to purchase, call in due to some of the items may be online, however, they may be on backorder with the warehouse or store you chose to get it from. Also, stay within your limit.
Products used:
I Purchased an HP all in one PC and an iPad Air
Date of experience: July 28, 2021
I couldnt be more pleased with the service I recieved from this company. They made the process very easy and simple. The lease agreement is very detailed and agents do a great job in explaining the 90 days same as cash and full term. It's a win win for me. Easy, simple and convienant. Only advice is communication... its key... dont be afraid to call them and ask questions.
Date of experience: October 11, 2019
Sara,
Thank you for the 5 star rating! We really appreciate you taking the time out to share your experience with us.
Warmest Regards, FlexShopper
Flexshopper was a huge help when it came to Christmas for my family. They have a wide variety of items to shop. After purchasing our items we ran into some financial difficulties but they were wonderful when it came to managing my payments. Thanks to Cynthia for her help and not making me feel embarrassed about running into our financial difficulties.
Date of experience: January 23, 2020
Be careful with this company. I was approved for a certain amount, once I put the item in my cart and went to check out, I had to reapply. This time I was denied, no one could tell me why or what happened to the credit I was approved for. Give and take it away...
Date of experience: November 21, 2020
Every time I always get a fun and interesting experience. But Cynthia's energy was awesome. She was attentive and made sure all of my questions were answered with reassurance. Awesome person and awesome service.
Date of experience: July 28, 2020
I have ordered several things and thousands of dollars worth of stuff over 1.5 years from Flexshopper. I have never had a problem and they have actually allowed me to get stuff that would have been hard to get. As long as you pay on time and/or contact them and such they make things work well. I highly recommend them. And for my latest purchase, its something I have wanted for a long time and finally cause of them I got it! Seriously I truly do recommend Flexshopper!
Tip for consumers:
Just keep in contact with them and they will help you get what you want from where you want. If you ever have any problems during the loan then just keep in contact with them and they will help ya make it work out.
Products used:
Flir Breach PTQ136
Date of experience: November 6, 2020
My experience this time was awesome. He was calm and very nice, listened and completely understood my bad experience from my last call, I had with a flex rep. Which was not very good. Thanks for helping me resolve my return and being so nice. Great Customer Service
Date of experience: July 28, 2021
Today I called for my payment and I had Cynthia Rodriguez answer my call. She went above and beyond. I'd recommend having her in your time in need. She was very polite and patient with my situation and was able to resolve it all in a split second.
Date of experience: August 22, 2020
Ordered a mattress on 11/30 at no point did the website say the 3rd party US mattress manufactures once ordered. Normally they have stock in warehouses. So now it's 12/21 and still no answers where the mattress is and or if it was manufactured yet. I keep getting the run around it's in professional.
Date of experience: December 21, 2020
I have used flex shopper to buy tires for years. I have paid off at minimum 5 accounts. I have never missed a payment and suddenly when I apply when I need some new tires on my newer vehicle, they denied my application. I called their customer service because as I stated I have paid off at least 5 accounts and never was late or missed a payment, and I am told they are not sure why I was declined. The agent says to use another email and re-apply, I do so and the same thing happens. Whatever, now they lost a good customer
Date of experience: December 10, 2021
We appreciate you reaching out to us we’re sorry to hear about this circumstance. We would like to
Review this situation. Please provide your contact information in a private direct message and we will look into this matter further.
Thank you,
The FlexShopper Team
Recently purchased a desktop to work from home from FlexShopper. Everything was going well until July 2022. They decided to do a duplicate charge on my account. I contacted the company and received email and text messages stating they would look into the error. The representative in text told me they would apply my duplicate charge to my weekly payment (as I requested) since a refund would be a huge hassle. Fast forward to two days later, a representative sent me an email and told me they could not apply the refund to my weekly payment and that a refund would be submitted. She told me that the refund would take 5-7 days. Here we are almost a month later and still no refund. They also charge you way before a week. I have been charged for 3 days, 4 days, and 5 days. Where is the WEEKLY payment if youre being charged way before a week?! The equipment is decent but I have never had such a crappy experience with charges with a company before this.
Products used:
Computer
Date of experience: August 7, 2022
We appreciate your business and sorry to hear about the issue you are having. We are here to assist. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.
So much help had an item shipped defective flexshopper got right on it and handled. The young lady was very proficient and dug right into my problem, got to the vendor and has resolved the problem. Very professional courteous, and helpful,. These days hard to find kind professional customer service thanks flexshopper
Date of experience: May 29, 2020
I bought my phones a year ago, a agreed to make a weekly payment of $7, my phone was only $150, it's been well over a year my phone should have been paid off, but instead they were taking up to 50-80$ out extra, after calling and confronting them plenty of times, the never solved anything everytime I asked them how much I have left to pay the price some how kept going up $100, my phone was only $150, I have paid $400 on it, they wont give me a refund, and wont stop charging my bank, if I cant get my refund, I will be suing the company. I normally dont care to make reviews or complain but they have took $250 extra then the agreed amount on the lease.
Tip for consumers:
Better off going to an actual store unless you want to be scammed out of your money and thrown in circles.
Products used:
Samsung galaxy a10e
Date of experience: June 18, 2021
Hello Ayla,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist with this matter. You can also call our Billing department via phone at (855) 353-9289, press 1 and a representative will assist you.
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Russell,
We are sorry to hear about the issue you're having. Our team is dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your email address and phone number in a private direct message.
Thank you.