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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
I guess I had to give it one star but it needs a no star button at all this place needs to be Shut down goodbye flex crap shopper I am very very upset because they lied to me and they dont care about anything that's why their stock is at 1.56
This flex shopper rent to own or lesser crap is a ripe off you go to the store get this flex shopper and your told it's one amount of money and I have to Receipt to show how much money was charged to the perfect money hungry flex shopper this company she only have customers in florida and stop having people spend more money they are suppose to and its should be investigated because this company should be closed do not I repeat do not used this
Crappy company
Date of experience: February 22, 2022
I've been a faithful of Flexshopper for many years now. And the entire process has been great. Whenever I require help, my account manager CYNTHIA is always there for me and if I require my payment to be rolled over to the next month she's always willing to work with me. Which is a BIG help. So thank you once again CYNTHIA for all your continued help.
Date of experience: August 25, 2020
I have never written a review before but i felt like people need to know. I have been a long time customer. I've always made my payments and paid off all items. For some reason this year, flexshopper started doing multiple charges and not recrediting my account, they also would charge my account on days that arent authorized. I had called in so many times to fix these issues only to find they never were or that my conversations werent documented on my account. I constantly took time out of my days to get things fixed that were there issues. I then called because they started charging my account a bunch on one day and had to have my bank handle it. I called to speak with a supervisor (HIS NAME IS JONATHAN) who not only was extremely RUDE but interrupted me, wouldn't let me speak, put words in my mouth and said I refused to pay and would put a note on my account of repossess when I never asked or denied paying. I am completely disgusted with this company. I hope no one goes to them.
Date of experience: August 19, 2019
Thank you for providing your feedback and letting us know about this issue, Jennifer. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our Billing Manager Zorah on Business phone ext. 314 and we'd be happy to help you out. We will also try to reach you based on the information provided.
Our sincerest apologies,
FlexShopper
I was on the phone with a "customer service representative" trying to make a payment on my xBox for a little less than they were requesting and the RACIST called me a $#*! and threatened repossession! Just wow... I don't even know what to say my blood is boiling and I am shaking! Shut this racist company down NOW!
Date of experience: November 6, 2018
Placed an order on April 27th, 2020 and said store pick up was an option then after I checked out told me I had to have it shipped. First shipping date I was given was May 4th then the 5th then the 6th, order was still pending after a week so no tracking info available. Called multiple times and spoke to multiple reps and finally was told that I would receive my order between the 7th and the 20th. I asked to cancel my order so I could place an order with a different vendor, still thru flex shopper, and was told I had to wait for the original vendor to email them back even though my order was still pending. My reason I went thru them was for quick delivery and that just didn't happen. Everyone was very polite and professional but absolutely no help or resolution to my issue was given. Just a terrible experience all around and honestly doubt I will order thru them ever again after this.
Date of experience: May 4, 2020
We thank you for taking the time out to give us feedback, Michael. We are sorry to hear about your experience. This doesn't sound right and we hope you'll allow us the opportunity investigate and resolve your concerns. Please let us know the best phone number and time to reach you via private messages or contact us on (855) 353-9289 and ask for our Customer Service Manager.
The lease agreement set up to where they make a difficult for you to payoff quickly. I was told I can change my payment date to 1mo, but they don't tell you that you have to pay up front for the remainder of the month before they begin taking monthly payments. They also do not give you the option of beginning monthly payments until you have made four consecutive payments for 1 month. Its simple. You pay for 4 weeks and in the 5th week you make a monthly payment. They don't do that. You still have to pay the additional 1 week or the 5th week which means you're overpaying. The lease is set up for sneaky frivolous charges where they can make the most money out of you for an extended amount over the time. You actually wind up paying double for your purchase if not more. They also went into a previous account that they were not authorized to go into using expired credit cards from a previous purchase. They also entered incorrect account info phishing for a payment. They're crooked legalized loan sharks. I plan on filing a lawsuit once I pay them off and reporting them to the NYC comptrollers office and the BBB.
Tip for consumers:
Just don't use them. They need to be investigated.
Products used:
Lease Agreement Flexshopper Rent to Own
Date of experience: February 15, 2024
I have been with flexshopper a long time. While I don't like using rent to own I did like the way things were handled in the beginning. This last year has been a year from HELL with them. I call and get pushed from one person to another over and over and then hung up on. I've placed numerous tickets and not one has been responded to. Once my contracts are finally up I am completely done with them. THEIR CUSTOMER SEVICE has gone to crap this last year!
Tip for consumers:
Don't just don't find some other way
Products used:
I've used every product I've gotten, It's not the products it's the Customer Service
Date of experience: February 17, 2022
Hello Samantha,
We are sorry to hear about the issue you're having. Our team is dedicated to your satisfaction. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.
I absolutely love their customer service representatives. I don't care who I talk to, each one is professional and courteous. Great job Flex Shopper. You Guys are Number 1 in my book. Great job!
Date of experience: May 30, 2022
They contacted me stating that there has been billing issues even after I sent them my bank statements showing that THREE payments come out of my account WEEKLY for over two months. They tried scamming me out of my hard earned money. I highly don't recommend this fraudulent money hungry so called business.
Date of experience: February 3, 2019
This is a great program to help people that can't buy things outright. I would have given a 5 star if you bring back Wal-Mart on your personal shopper!
Date of experience: August 3, 2020
Joyce has such an professional attitude and expertise made my experience an excellent one! Because of this, I would do business with FlexShopper again.
5 Stars!
Date of experience: January 15, 2020
The Customer Service at FlexShopper is excellent! If you happen to have an issue, concern or request they are more than willing to oblige and work out your problem.
Date of experience: September 8, 2020
Edric assisted me today, he was very plesant & helpful. My trsnsaction with Flexshopper has been extremely pleasant & smooth from beginning to end. Where can you go and pick out your item of choice & pay only a $50 fee and 100 days same as cash... no where else. Your buying items over time, get the items shipped quickly and make biweekly, monthly or weekly payments. Best service and process ever! Forget Fingerhut, Rent a centers & traditional layaway! Flexshopper is the bomb!
Date of experience: January 20, 2020
I came into issues with finances and my account manger, Gregory Roy, gave me reassurance that my everything would be fine. Thanks again for the awesome customer service!
Date of experience: September 17, 2020
Do not use this company, they keep withdrawing payments from my bank account that I did not authorize. A 750.00 computer is going to cost double. They can have it back! I'm done!
Date of experience: May 11, 2019
Cynthia was awesome with answering my questions to better help me understand the terms. If this is how all of their employees are then they have my business for a long time.
Date of experience: November 30, 2020
I am very pleased with the customer service Greg gives me from billing. He is absolutely amazing, and because of him, I will be getting more when my stuff gets paid off.
Date of experience: October 5, 2020
They are the best! We ordered a tv that was no longer available, they fixed it and we were able to do in store pick up at a local retailer 2 days before Christmas. Can't say thank you enough.
Date of experience: December 22, 2021
The woman I spoke with in billing tonight was the most friendly, helpful customer service representative I've ever spoken to and that's coming from someone who usually by the time I get past the automated system I'm so frustrated that I hate whoever actually picks up lol
Date of experience: January 28, 2020
DEFINITELY WON'T GIVE A LONG STORY BUT LET'S JUST SAY THIS COMPANY IS FULL OF CRAP! THEY ARE ALL ABOUT MONEY, THE CUSTOMER REPRESENTATIVES ARE HORRIBLE( EACH ONE I'VE SPOKE WITH TOLD ME DIFFERENT STATEMENTS WHEN IT COMES TO MY ACCOUNT, THEY LIE ABOUT YOU MISSING PAYMENTS WHEN CLEARLY I LOOK AT MY BANK STATEMENTS. LUIS THE BILLING SUPERVISOR IS VERY INCOMPETENT, RUDE & HAS A VERY SMART MOUTH! THEY JERK YOU AROUND WHEN IT COMES TO WANTING A NUMBER FOR CORPORATE. I WILL NEVER LEASE ANYTHING ELSE FROM THIS COMPANY EVER AGAIN! I WILL BE SEEKING LEGAL OPTIONS AS I DO NOT PLAY ABOUT MY MONEY!
Date of experience: October 8, 2021
We are sorry to hear about this matter, we would like to address and review this incident. Please contact our Billing Department via phone at (855) 353-9289 and a representative will be happy to help you or provide your email address and phone number in a private direct message for assistance as well.
Ordered tires and fedex lost them or who knows. Took quite awhile on hold but when I finally spoke to the returns agent she was so helpful and friendly and took care of my problem immediately!
Date of experience: October 14, 2020
I was calling to check on a return the csr was very helpful and got everything taken care of quickly o love the customer service you guys provide a++++
Date of experience: July 31, 2020
I called to get confirmation of a order request because I did not see it on my account. Rep explained the process clearly. I was happy with her service.
Date of experience: October 30, 2019
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Abria,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist with this matter. You can also call our Billing department via phone at (855) 353-9289 and a representative will assist you.