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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Site is a scam, it seems too good to be true as everything usually is, I did a lease to own a $280 headset charges over 1100 in payments to own, not worth it such a scam, value of item apparently multiplies by ten folds and they make the early purchase option non existent on the browser as i have yet to find the button to take me to that option for them to steal more of my money HIGH RECOMMEND YOU STAY AWAY AND GO WITH AFFIRM or a credit card it self
Date of experience: February 9, 2019
I already knew going into this I would be overcharged (price-wise) for my items. But my credit is in a state of disrepair (currently being worked on) and this was the only way I could get my daughter's most wanted Christmas gift for the holidays. I've used similar places before, some with home fronts, some without. So I know how it works. Generally, if you stay on top of your payments, then you don't have any problems. Things happen, and you can't always do that, but understand going into it, this is not one of the types of places that is going to cut you slack for that. My plan is to make my payments, on time for the next couple months, and then completely pay the balance off with my bonus from work. I know how these people work and don't want to have to deal for the entire year. Know the risks, accept the cost, make your payments, and it'll be fine. It's a last resort, but those of us who have found this place are usually in the position where we are looking for just that, a last resort. If this isn't for you, don't do it. Find another way. But once you sign that contract, you're in it or bust.
Date of experience: November 30, 2018
Just want to give a shout out to this awesome company. Flex shopper is a great way to get the things you need for your home at an affordable price with flexible payments!
Date of experience: January 29, 2020
I am a customer of FlexShopper on the retail side, so we do a lot of business with them and recommend their services to our customers whenever is appropriate.
They are usually very fast (within 20 minutes, everything gets through), and it's very simple and accessible for our customers.
However, for the first time that I've experienced, we ran into a delay with their app that ended up being a 1-2 DAY ordeal.
But all hope was not lost, because within 5-10 minutes, IF that, of having Karen on the phone, my problem was solved, and my customers were as happy and grateful as I am.
Karen was professional, personal, and polite.
If every customer service/sales representative I spoke to was as helpful and easy to deal with as she was, the world would be a better, more efficient place.
She did more than just a good job at what she does. It felt like she actually cares about the people on the other end of the phone.
I hope if I ever again run into a problem I can't solve on my own, I get the pleasure of her being the one to assist me.
Date of experience: December 29, 2020
Jeremy at the website customer service chat was fast, responsive, and went the extra mile to help me out! Problem solved immediately! Hope the rest of my experience continues to go this well!
Date of experience: December 20, 2019
I am a newcomer here but I have to say that the customer service surpasses all that I have witnessed since I have become an official online shopper as of January 2020 like a lot of others have become. Greg was the FlexShopper representative that helped me with my order inquiry this morning on October 6th 2020. This man was compassionate, and honest I regard to all of my concerns as a new customer. I am very impressed with his professionalism. I intend to recommend this Flex Shopper service to any of my co workers ASAP. Thank you Greg, and thank you Flex Shopper.com
Sincerely, Kareem Tillman
*******@gmail.com
Date of experience: October 6, 2020
I have been using them for about 4 years now. Just recently I went to use them again for a purchase and I was forced into reapplying for a account. In the past everything I would just login get what I needed amd pay it off within the 60/90day grace and period. It would always get a boost in what I could spend too. Anyways I was concerned by the denial so I got ahold of customer service spoke to some person named Shanelle. Who basically gave me this tough $#*! we dont have a record of you ever being a customer bs. Guess I am moving onto using Klarna or Quadpay
Tip for consumers:
Don't trust them.
Date of experience: July 22, 2021
My agent, Joyce, was very kind and professional, a combination that I rarely experience when I am dealing with any company over the phone. Thanks Joyce for explaining every step for me.
Date of experience: August 12, 2019
We are glad to hear you like our services and that Joyce was such a great help. We will be sure to pass the message to her as well. Thank you for your feedback and business!
Warmest Regards,
FlexShopper
If I could give them 0 stars I would. I ordered three items and only received two but they have in their system that I received all three. They are still charging me for all three saying that I did receive the item. They said they will I count I still have to pay for the item. I gave them the tracking number of the order and it says that a label has not been created for it yet, but they said ignore that there system is wrong. I have dealt with UPS most of my life and I've never had issues like this. The company is trying to scam me out of extra money. I would advise you to be careful what you order and to just go somewhere else. They don't care if you get the item or not just them getting over and getting extra from you. They could have paused the payment on that item until the investigation was over but no your going to have to pay for it no matter what and they don't care. This is the screenshot that I took today 9/10/2021 with the tracking number for anyone to verify it has a label but the item was never received since 8/30/2021.
Tip for consumers:
Find a better company
Products used:
Only the Nintendo and smart watch
Date of experience: September 10, 2021
We appreciate you reaching out to us, we strive to assist with services to satisfy our customer’s needs. We apologize if you have not received any updates. Please contact our Customer Service team via phone at (855) 353-9289 a representative will be happy to assist you with more information on this matter. If you prefer you can provide your contact information in a private direct message and a representative can contact you.
Thank you for all your help. So happy to pay off my account and thank you for all your service. I got 4 new tires for my wife's car.
Thank you for your help fast and friendly service
Thank you again to CYNTHIA Rodriguez for assisting me with my phone all and needs to make payment and arrangements for my pay off! Thank you for the additional information about FlexTires other purchase options and opportunities for the future.
Thank you again and thank you CYNTHIA
Date of experience: August 15, 2020
It was horrible. Every thing I tried to order they wouldn't let me get. It was we don't lease this or that. So I choose stuff off there site but wnet found cheaper elsewhere. Used the flex wallet they come back said we don't lease items like that. But I had picked out identical to what I found on site. The one thing I did order they had me sign lease on they come back said it wasn't available after I sent back a email expressing how they doing me. Interest so high! Double price! And they Locked me out account so I couldn't get in it! That's just one example in pics inhad three orders I tried tk do with them. They Did me a favor saved me a lot of money in interest!
Tip for consumers:
Shop anywhere but with them. There is affirm after pay quality pay buy on trust etc....
Products used:
Zero out of 10 things I tried thee different times and still nothing! Think they just want our social security numbers or something!!
Date of experience: June 15, 2021
Hello Scott T,
We appreciate you reaching out to us. We strive to assist with products and services to satisfy our customer’s needs. We apologize if an item you are seeking is unavailable for leasing with FlexShopper. We appreciate your business, contact our Customer Service Team via phone at (855) 353-9289 a representative will be happy to assist you with more details on this matter.
Thank you,
The FlexShopper Team
I ordered from their site back in Aug of 2020, I havent been able to see my account and payment history, they want you to call, months and months their site is being updated and now I cant even get into the site, saying I'm not allowed but they have no issue with taking the funds out my account every week. Worst company ever! DO NOT BUY ANYTHING FROM THEM!
Tip for consumers:
do not use this site.
Products used:
playstation
Date of experience: January 16, 2021
Cynthia was great. She was so helpful and understanding. I will definitely call her in the future if I ever need to. Flexshopper is a very good company to deal with.
Date of experience: August 10, 2019
We are glad to hear you like our services and that Cynthia was such a great help. We will be sure to pass the message to her as well. Thank you for your feedback and business!
Best,
FlexShopper
Was engaging, not robotic sounding, and built rapport while providing answers to the inquiries from customer. You could feel the smile through the phone call.
Date of experience: July 28, 2020
Very professional service had no problem would recommend to anyone for future business, it really help me in a time of my needs and I really appreciate the service I'm happy of my out come.
Date of experience: August 10, 2019
Thanks for the feedback and your business, Deochand. We really appreciate it!
Warmest Regards,
FlexShopper
The lady I spoke to on the phone today 9-5-21 was very understanding, she repeated what the reason of my call, resolved my query and left me thanking her for her time. Excellent customer service.
Date of experience: September 5, 2021
Ms. Lynch was the best customer service rep I have ever had the pleasure to speak to. She is very good at what she does. Informative, direct and efficient. Definitely an asset to your business.
Date of experience: September 15, 2021
I have had nothing but problems with this company. First, they sent me FAKE airpod pro's that Apple couldn't even touch because they were counterfeit. I sent them back for a refund, they "LOST" the package and now are still charging me for an item i sent back that THEY sent me a fake of! The mattress I bought went to hell in about 3 weeks, but that's more on the other company. However, when I decided to give them another chance and ordered a new mattress, this is where the nightmare has come in. I ordered in JULY, was supposed to get it by August 6. They never shipped it, then the dates kept changing. So I went out and bought a mattress and canceled the order... over 3 weeks ago, still have not been credited back the amount of it, still have not canceled my order, and keep telling me they "reached out" to the shipping company. NEVER AGAIN will they get a dime from me!
Date of experience: August 30, 2020
Thank you for the feedback. We are sincerely sorry to hear about your experience. We drop ship all items from partners like Best Buy, Amazon, and Walmart to name a few. Any time an order issue should arise, we do our very best to address all order issues quickly and expeditiously. Due to the pandemic, both FlexShopper and our vendors have experienced unforeseen delay. Nonetheless, we want to make this right. We kindly request that you provide your contact information in direct message or call us on (855) 353-9289 and mention this review. Request to speak to a supervisor or manager and we will be sure to address all of your concerns. We appreciate your patience and business.
I've been a loyal customer for a few years now. This company is great and both the customer service and billing reps are wonderful. I highly recommend FlexShopper, thank you!
Date of experience: February 3, 2020
Great option if you're in a bind. We needed work done on the car and didn't have enough money to be able to afford it. Flexshopper helped make it work.
Date of experience: June 4, 2020
Had an issue with my order, Sabrina was able to help me quickly and make sure I was taken care of. I don't want to talk to anyone but her from now on lol.
Date of experience: May 14, 2020
FlexShopper customer service has just been a breathe of fresh air. All associates are there to help you in any way and just go out of their way to make the whole experience great.
Date of experience: May 19, 2020
Cynthia was so sweet and willing to work with my husband and I when we unexpectedly became behind on our payments. She was very friendly and did everything in her power to help me!
Date of experience: August 31, 2020
I wish all customer service reps were awesome as Elsie! Super friendly and fixed my problem, too! I hope my next experience with FlexShopper is as good as this time.
Date of experience: March 5, 2021
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Brian,
We appreciate you reaching out to us, we strive to assist with services to satisfy our customer’s needs. We would like to address and review this incident. Please contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will be happy to help you or provide your email address and phone number in a private direct message for assistance as well.