- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
All around quality experience so far. My initial credit line was generous and interaction with staff when questions arose was friendly, patient, and helpful. I'm very satisfied as a consumer so far.
Tip for consumers:
Unlike many corporations in the same field you don't need to worry with FlexPay. Interaction is courteous and they have a focus on consumer satisfaction.
Products used:
Airpods and a HD TV.
Date of experience: August 22, 2021
They do their best to help with any needs you need. Cynthia a billing specialist always keeps in contact with me incase I need any type of help with Agreements or Arrangements. Thank you Cynthia!
Date of experience: August 15, 2020
I made an order on January 2nd and immediately right after I made it I called to cancel because I had changed my mind. The woman I spoke to told me that she canceled it and if it still arrives to decline the order, however I could not do that because ups dropped it outside my door. So I called flexshopper customer service once again and described my problem, and I was told I would get an email describing how to return it. Here I am three weeks later, and no email, the item is still sitting in the box untouched. And I was charged for an item that I did not want. NEVER AGAIN
Date of experience: January 25, 2019
Supposebly have credit to buy stuff but I can't buy stuff until they say I can which has been 3 days now I needed my stuff then I need to wait for them to send a order to the store and wait for the store to get it ready if you'd think they'd jump right on it making double the amount but hey screw it
Date of experience: August 28, 2020
I live on a cash basis only; I do not have or want credit cards, but sometimes, especially around holidays and/or birthdays, I would like to get something and might not have enough saved. (I also wanted to replace some furniture that was outdated). I have purchased over 30 items with FlexShopper! THIRTY+. Never had a single issue; no double charges, no unauthorized debits... I find the other reviews to be ridiculous. It leads me to believe people are not reading the fine print; if you do not purchase the item in the 90 day period you will pay more, a lot more. Remember that! I have never gone over the 90 days - I don't purchase anything I don't think I can pay off in 90 days.
I have purchased:
Apple MacBook Pro (2)
Home speaker entertainment system, including speakers, receiver
Best blu-ray player on the market
Apple TVs (2)
Dyson Vacuum (2)
Family room sectional
Library leather couch
And so much more.
Absolutely not a single issue and customer service has always been professional and helpful.
Date of experience: October 17, 2019
To sell they are great, but if your purchase arrives damaged, forget it they never respond... but they continue to charge your account... 15 days waiting for the return process and I have nothing yet
Date of experience: August 24, 2020
I am very happy with flexshopper. They are willing to work with you and my account representative Anthony is great. They are much better than their competitors.
Date of experience: January 17, 2020
Honestly the idea of Flexshopper is very intriguing and I would be all for it except the customer service is HORRIBLE. I have yet to receive any real updates on what is going on and instead of their focus being on keeping the customer happy they would rather have me sit her in limbo.
Products used:
None I have yet to receive any of my items
Date of experience: May 11, 2021
Hello Natalie,
We appreciate you reaching out to us. We strive to assist with services to satisfy our customer’s needs. We apologize if you have not received any updates. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will be happy to assist you with more information on this matter. If you prefer you can provide your contact information in a private direct message a representative can contact you.
Thank you,
The FlexShopper Team
Cynthia was a pleasure. She was courteous, professional and extremely helpful. Everything you expect from customer service and so seldom receive anymore.
Date of experience: August 6, 2020
I had a wonderful experience with Christina And another great woman I spoke to, ashamed I forgot her name. They didn't rush me and had empathy for my situation. Thank you
Date of experience: January 14, 2020
I order a laptop and docking from Flexshopper, the laptop was returned but I'm still being charged for it. I made a request to return the docking but I keep getting the run around.
Products used:
None
Date of experience: January 11, 2022
Hello Jeannie, we appreciate your business and apologize for any inconvenience you've experienced. Our team
Is committed to address this matter. Please send us a direct message with the email address and phone
Number associated with your lease agreement and we will contact you to assist. You can also call our
Customer Service department via phone at (855) 353-9289 and a representative will assist you.
THANK YOU FLEXSHOPPER GOT ALL MY THINGS 2 DAYS FLAT AND YOUR ON MY BEST COMPANY LIST. THEY SENT MY ITEMS TV BED COMPUTER HALF OF NORMAL PRICE AND IN HAVE THE TIME ANYONE ELSE I HAVE BAD CREDIT AND WAS APROVED IN 2 MINUTES FOR 5000 THANK GOD FOR FLEX SHOPPER
Date of experience: January 8, 2020
I ordered a floor Air Conditioner on the 28th of April from the Personal Shopper using Amazon as the supplier. Checking Amazon's website, the item I rented from Flexshopper shows two day delivery and the Flexshopper Customer Service Rep I spoke with says I may not get it until May 22,2020. I don't know how they order from Amazon and I do not understand why the delivery timeframe is so different. If Amazon uses their own delivery personnel I won't be able to track it at all because Amazon uses their own internal tracking numbers for their Customers so I will have to keep calling Flexshopper until I get a delivery date. Very inconvenient!
Date of experience: May 9, 2020
I would recommend this site to other and have. Payments are easy and flexable. The over after a year or evan if u pay off in 90 days works out to about the same or less then if on a credit card
Date of experience: February 8, 2020
The man named JB assisted me in a billing issue, and he got it fixed very fast, and I was happy with his polite, and patient understanding!. Thanks JB
Date of experience: September 10, 2020
Don't buy anything from here you have interest to pay off just save your money. Go buy it from Walmart or GameStop with no interest fee.
Tip for consumers:
Nope just fraud scam
Products used:
Nintendo switch
Date of experience: December 11, 2023
Very helpful. And took her time with me
When finished she asked had she helped me with everything I called in for.
It's very nice to receive proper customer service
Date of experience: January 16, 2020
Cynthia Rodriguez was extremely helpful, understanding, caring, and kind. Her attitude and customer service is phenomenal! She went above and beyond to help me today, and made me feel appreciated!
Date of experience: August 17, 2020
Phenomenal, Cynthia checked in with me prior to charging my card for the full amount that would allow me to pay off the account balance in 90 days. Great job!
Date of experience: August 25, 2020
Lost my sorce of income fell behind that being said the manager was gr8 bout it i got a 1 time exception to pay off with the 90 day price since tax day is coming around
Date of experience: January 31, 2020
I was looking to buy my son a PS4 but didn't have cash on hand or credit, found FlexShopper through a friend and couldn't be happier, now I'm paying a low weekly amount and will soon own the system outright.
Date of experience: February 27, 2017
They automatically debit my bank account and then tell me I'm late and take 2 payments a week Still proceed to tell me that I'm behind how can I be behind if you automatically take it out of my account and I have proof to prove it what they are doing is called theft by deception stealing extra money out of my account
Tip for consumers:
Don't allow automatic withdrawal
Products used:
MacBook pro
* FlexShopper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide the email address and phone number associated with your account in a private direct message for assistance as well.
Worse than payday loans and when calling customer service, she only kept repeating the same answer as it was prescripted due to lack of knowledge. I had a balance of $5.00 and within 2 weeks they charged an additional $10.00 and said "they take out the payments as previously". Well, if you don'[t owe $15.00, why are they still taking out $15.00 instead of just what is owed ont he balance. I paid twice as much for the cheapest tires which turned out to be the most expensive by the time I paid it off. READ THE FINE PRINT BECAUSE YOU WILL PAY 500% IF NOT MORE IN INTEREST ALONE.
Customer service hung up on me because she didn't have an answer as to why they took out my weekly amount when the weekly amount was not owed on the balance - less than half was still owed.
DON'T USE THEM - CUSTOMER SERVICE IS OBVIOUSLY PROVIDING PRE-SCRIPTED ANSWERS DUE TO THEIR LACK OF ANY KNOWLEDGE OF HOW LOANS WORK OR EVEN THEIR OWN WEBSITE.
VERY RUDE CUSTOMER SERVICE -
Date of experience: December 21, 2019
Thank you for the feedback Mary. We are sorry to hear this happened and would like to clear up any confusion that may have been caused. We also want to apologize if any one of our representatives delivered anything less than stellar customer service. We hold ourselves to a high standard and we see that was not met in your interactions with us. We'd like to further investigate this matter with you to ensure you receive the proper information and any errors are corrected. Please reach out to us and request to speak to the Customer Service Manager. Mention this review. We will also try to reach you based on the information provided.
Sincerely,
FlexShopper
They don't allow you to change your address online. I requested or an order to be cancelled and it never was, instead they shipped the item to an address thats over three hrs away from me and then told me I needed to go to the address and refuse the shipment, everybody I spoke to was rude and instead of helping me figure this all out. I WILL NEVER USE THIS WEBSITE AGAIN
* FlexShopper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2022
Thank you for reaching out we appreciate your business. We are sorry to hear about this situation and would like to address this matter. Please send us a private direct message with the email address and phone number associated with your lease agreement and we will contact you. You can also contact our office via phone at (855) 353-9289 and an agent will assist you.
The weekly payments weren't bad at all and even when we couldn't pay them on time, Cynthia worked with us to ensure we got to keep our stuff. Highly recommend!
Date of experience: August 18, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Thank you for sharing your experience. We'd like to better understand your experience and help speed things up for you. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.