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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
I bought an ipad here for a christmas present and tell me why the item already came with damaged. So I called customer service after waiting for so long to reach someone they told they would replace it blah blah because iwasnt going to pay for something that has damage. Yet they said someone would e-mail with more info onhow to return it but no I didn't get any email at all annnnd they charged me that same week. Like wtf i called onviously they would be close bcause its christmas week and the holidays they're busy so now i have to give a damaged present because the new item wouldn't be able to come on time and nobody even reached out to me after ive been told they'd fix it don't even waste your time they're items are mostly used.
Tip for consumers:
don't even try it
Products used:
ipad
Date of experience: January 12, 2019
Just want to say how helpful JB was with helping me with my account. He made the whole experience great. Thanks fkexshopper for great products and great customer service
Date of experience: September 24, 2020
From the start of contract I have been on time with my payments. Now they are taking double payments. Customer service are the worst because they say they cant do anything about it.
Date of experience: October 20, 2020
I truly appreciate this service to keep my car running to survive when I didn't have the money to pay! It's hard out here but this makes things a little easier to breathe
Date of experience: September 2, 2021
I called in today to ask about my pay off on my account and was helped by Cynthia R and she was super helpful and very pleasant to speak with overall was an excellent customer experience!
Date of experience: January 3, 2020
I never had a problem I went out to Best Buy looked at the products that they were selling then I went home made sure it was exactly what I wanted I ordered it the next day I went to Best Buy and picked it up I never had a problem with him taking money out of the bank
Date of experience: February 9, 2019
The phone totals 1K, it is still broken; runs very hot, off screen, terrible picture quality, banged up once I received it... not at all worth 1k in total payments... regret, regret, regret!
Date of experience: November 30, 2021
We are sorry to hear about the issue you're having. Our team is dedicated to your satisfaction.
Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist with this matter. You can also call our Returns department via phone at (855) 353-9289 and a representative will assist you.
I decided to try Flexshopper even though they seem pretty scammy. So I purchased an item through Adorama and all went well. I was happy they seemed to work better than I expected.
Now fast forward a month. I always intended to pay off the lease prior to the 90 days. When I attempt to login it makes me apply for Flexshopper again, which is ridiculous first of all. I already have a lease, why does EVERY SINGLE LOGIN require me to reapply before I can see my account... oh about seeing my account... there isn't one really. Once I finally get to the point where I can review my account it says my balance is -1110 and I owe -10 a month or something like that. I have NO way of seeing what I owe, what my payoff date is or ANYTHING! Worst website ever.
I attempted to contact them, but all I got was a copy/paste response about give them (Longer than 99% of companies I've worked with) I think 3-4 days to respond, but it claims it's usually within 24 hours. I still have not received a response from them and I have no idea what I owe or how to pay off my lease. I am about to put a stop payment on their payments as they won't help me resolve this while my 90 days is ticking away. I would not recommend them to even an enemy at this point.
Tip for consumers:
Avoid them unless you never want to know the status of your account or if you hate having customer support help you cause they never will.
Products used:
A telescope mount
Date of experience: April 19, 2021
Hello Joshua,
We apologize for the issue with your order, our team is 100% dedicated to your satisfaction. We appreciate your business, and we are ready to investigate this matter. Please send us a direct message with your email address and the phone number to reach you and one of our team members will contact you. We are committed to resolving your issue as quickly as possible or you can call (855) 353-9289 to speak to a Customer Service Representative.
Thank you,
The FlexShopper Team
Always get what I'm looking for! Awesome place and customer service! I'm definitely going to make purchases from and through Flexshopper as much as possible.
Date of experience: July 29, 2019
Thank you so much for your kind words, Toya. We really appreciate you taking the time out to share your experience with us.
Thank you,
FlexShopper
This company is a rip off. They charge double the amount of interest charged for the amount you were approved for. You cannot check the remaining balance you owe online. Something they do not tell you. The customer service people are idiots. STAY AWAY FROM THIS COMPANY. DO BUSINESS ELSEWHERE. THEY ARE SCAM ARTISTS.
Tip for consumers:
Stay away from this company. They just out to get money.
Products used:
Tires
Date of experience: June 29, 2022
Hello Lizantra, we appreciate your business, we provide three different payoff options to all our consumers. First option is the 90 same as cash but does not exist for residents who reside in FL, NC, and TX prior to November 2021, The 90-days SAC has been excluded from the Marketplace for consumers in those states since November 2021. The footnote pertaining to this information is located on the bottom of the FlexShopper website. If you pay the full Cash Price of an item plus sales taxes within the first ninety days of your Lease, you will own the item(s). You will not have to pay any additional amount. Second options are the Early Purchase Option. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. This option is a little more than the 90 same as cash price. Last option is the 52 weeks this option is more than the first two options. Consumer can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods.
Hello Lizantra,
We appreciate your business and notice you have been contacted by one of our Escalations Specialists today. Hopefully, your concerns were addressed and given an updated status on the resolution. Thank you for your patience and cooperation with this matter.
Polite representatives, quick responses and an over great experience for the holidays and whenever you need to purchase something but you don't have the funding
Date of experience: November 22, 2019
My experience was very president may be customer service representative was very knowledgeable and help me out with all of my concerns I am very happy with the program at flex shopper
Date of experience: January 14, 2020
I have never had an issue or complaint against flexshopper. They are always willing to work with you or correct any mistakes.
They have great service and I recommend them to anyone.
Tip for consumers:
Pay on time and you will have a wonderful experience. I prefer the payout early option as it saves you some money.
Products used:
Beds,bose headphones, computers, generator equipment. I have purchased so much from them
Date of experience: January 24, 2020
Over all great customer survive. Cynthia was really nice and she helped me out a lot! I had a few questions and concerns. And I was able to get them cleared up!
Date of experience: February 7, 2020
My experience with Flexshopper was good.
I was able to purchase tires for my car and other items of need while still having the financial flexibility to take care of other things of equal importance.
Date of experience: August 7, 2020
Unfortunately I have to return an item and didn't know how and a Mr. Cole was extremely understanding and kind and helped me and took care of it for me. Thank you and God Bless
Date of experience: August 14, 2020
I have used Flex twice so far. Both times I was given wrong information, however, Josh was very helpful amd knowledgeable when I called. It is because of him I used Flex the second time.
Date of experience: October 6, 2020
DO NOT BUY ANYTHING FROM THEM Tried for a year to return the crap I bought from them and they never gave me an address and kept telling me bull$#*! now a year later sent back and now they are asking for over 900 and the stuff I got was 500 worth bull$#*! company DO NOT BUY
Date of experience: February 7, 2022
Hello Eric,
We are sorry to hear about this matter, we would like to address and review this incident. Please contact our Customer Service team via phone at (855) 353-9289 and a representative will review this matter. If you prefer to provide your email address and phone number in a private direct message for assistance as well.
How can I take flexshopper to court I contacted them to have something returned and I've never got a label to return it I informed them that I got in touch with my bank to change my information so they can't take anything out of my account
Tip for consumers:
Send me a label stick so I can send it back
Products used:
MacBook
Date of experience: September 26, 2021
We are sorry to hear about your experience returning an item. Our team is committed to address this matter. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.
I wanted a MacBook to use for school. So, I went to their site and ordered one. Only problem... it was incredibly old and it still had 10.7 iOS on it. I went to install Microsoft Office in it but it wouldn't let me because of the software. So, I had to purchase the 10.8 software so I could try and upgrade to the newest BUT when I was finally able to upload, there wasn't enough storage space. I've sent multiple emails, no response. I chatted with Luella in their website, she said I'd get return instructions in 72 hours. Nothing. So i had to call back a couple more times. They said they've already reachws out to the vendor and it shouldn't be long until I get my return instructions. But here I am, still waiting. Oh... and apparently Im getting charged for this stupid MacBook that i can't even use!
Date of experience: February 6, 2019
This company is a rip off. While I do understand they charge interest based off of financing, however it is a rip off. They don't give you the option wether you want them to debit funds from your account either weekly, biweekly or monthkly. They make the choice for you. My issue w/Flexshopper is upon non satisfaction of an item it was successfully returned. CONFIRMATION receipts was sent to them w/tracking from me & the company that received the mercandise, however they hit my bank account not once, but twice 2 weeks in a row still trying to charge me for the merchandise while they confirmed in the email that they received the item... So I'm trying to understand WHY are they still trying to take my money* RIP OFF SCAMMERS******
Tip for consumers:
Be Weary of them debting your account if you return the merchandise back and they give you confirmation that they received it but still keep going into your banck account!!!
Products used:
Iphone 13
Date of experience: December 8, 2021
We appreciate you reaching out to us we would like to review this situation. There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. Please contact our Billing department via phone at (855) 353-9289 press 1 and a representative will address this matter and your concerns.
The lady who helped me out was super nice and took care of me very quickly. She was awesome! Great convo and personality. I don't like calling into customer support but she made it super easy.
Date of experience: January 24, 2020
This page is a RIPOFF, who abuse of people who cant afford paying the item in full. I was looking to buy some apple airpods. I know they cost less than 200$ at Walmart. But i checked in here they cost almost the triple of the actual price at the apple store. They basically double up the price to get more money from people. Im soo glad i did my research and decided not to give this company a penny. People if u cant afford it DONT TRUST THIS COMPANY. LOOK FOR MORE OPTIONS!
Date of experience: September 7, 2019
Hi Rebeca,
We are sorry to hear that you feel this way, but we can assure that we are a legitimate business and our relationship with our customers is a mutually beneficial one. We offer an alternative payment option for people who do not wish to pay cash up front. We offer 3 ways to pay off your lease agreement. You can pay off 90 days same as cash, do an early payout, or make payments for a year to take ownership of the item. We understand that we aren't for everyone, but we also always aim to give options that work. It sounds like you may have seen a listing error and we would like to make sure there isn't any incorrect information on there. We are happy to assist in reviewing the item you saw with pricing. Feel free to reach out to us on (855) 353-9289 and ask for our Customer Service Manager.
Cheers,
FlexShopper
I purchased a TV from these crooks a year ago April 2021. The TV is paid off and they are trying to charge me a late fee for whatever reason. They have taken the payment out every week for a year and now they are saying I owe them $5 for the late fee. Well I will say this FLEX SHOPPER CAN KISS MY $#*!. I DO NOT OWE A LATE FEE
Products used:
Television
Date of experience: May 20, 2022
Hello Steven,
We are sorry to hear about this matter, we would like to address and review this incident. Please
Contact our Billing Department via phone at (855) 353-9289 and a representative will be happy to help
You or provide your email address and phone number in a private direct message for assistance as well.
Called up and I was treated with respect and understanding about my current situation and I have received the best possible help I could get. Thanks belinda
Date of experience: February 4, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
We are sorry to hear you're having trouble. This doesn't sound right. We'd like to further investigate this issue with you. Please send us your direct contact information in a private message or contact our Billing Manager at (855) 353-9289 and we'd be happy to help.