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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Cynthia was very helpful in answering all my questions she was very helpful thankyou so very much. I would recommend flexshopper to everyone because of the great experience i had.
Date of experience: August 13, 2020
Melissa Manis and Jair Buchanan have gone out of there way to assist me in my purchase. They were fast, kind and made sure all my questions were answered! Great team!
Date of experience: November 9, 2019
DO NOT BUY FROM THEM! At first I thought this site was great. I ordered a printer and weekly the money is coming out. I then order a computer right after I did I get a call from a friend and they are giving me one. I tried calling not after an hour to cancel and I could not get through at all on the phone. I went to the website and finally got a hold of an agent and he said that could be cancelled but not guartanteed, that I could refuse the package. Well, I called the next day and it was confirmed the computer was cancelled. Guess what I got on Saturday... the computer! I was so mad! I called and wanted it picked up asap... no, of course not. I then spoke to this young lady and she talked to her manager and she said she will have a sticker sent so computer can be sent back. I then cancelled the desk... didn't want anything to do with them. They said it would be all set... well guess what I just got, that is was shipped. I am going to call Fed x and hopefully be able to stop the package in it's tracks. I am going to have to close the checking account I am using so money will not be coming out; which I'm sure it will. I will pay off the computer this week. I would not order from them at all! Like someone said; FRAUD!
Date of experience: September 22, 2020
Thank you for providing your feedback. We are truly sorry to hear that standard was not met in your interaction with us. Together with our partners, we are doing our best under difficult circumstances to deliver, cancel and return orders quickly and safely. It is possible that there may be unforeseen delays but we will do our best to communicate these to you. Please know that we remain dedicated to getting you help you with your specific situation. Please get in touch with us on (855) 353-9289. Mention this review and request to speak to our Customer Service Manager and we'd be happy to help you out. You can also direct message your contact information so that we can reach you..
I am so grateful that I stumbled across this site. My experience thus far has been an absolute game-changer! I am a photographer/Videographer that needed new gear to enhance my business but couldn't afford to purchase gear outright. Flexshopper came to the rescue and has since helped me raise the production value of my business. Ultimately I have been attracting more clients which have increased my income. I am truly grateful beyond measure!
About two years ago, I ran into some financial trouble due to being laid off of my job. This situation hurt my credit score. I am so blessed that Flexshopper did not hold my credit score against me! I'm just grateful that Flexshopper has decided to take a chance on me... I will never default on my account. This has been a game-changer for me and my business. In addition, the customer service has been so amazing. CYNTHIA, one of the customer service agents was so pleasant and kind to speak to. She definitely represents the company well! Once again, I am so grateful for my experience! Don't think twice about doing business here!
Date of experience: August 1, 2020
Honestly, I'm here to brag about my account manager, Cynthia! She is so helpful and always pleasant to speak to when I call! She cares and I can tell!
Date of experience: July 28, 2020
I love Flexshopper, I was able to get a much needed item and I didn't have to make a down payment. I want to give a shout out to Sabrina K for her excellent customer service. Thank you Sabrina!
Date of experience: June 6, 2020
Cynthia was a great help. Gave me a better understanding how to pay off my items. She was pleasant and a delight to talk to. Thank you Cynthia for all your help. Have a Blessed dear
Date of experience: July 31, 2020
Very helpful and polite... so friendly... made my dreaded return issue a breeze! Ordered the wrong iPad cover and they made it so easy to return and reorder the correct case.
Date of experience: January 21, 2020
Cynthia answered my questions quicky and correctly, she even advised of options I was unaware of. She went above and beyond with a smile in her voice.
Date of experience: January 16, 2020
I have made several quality brand name electronic purchases including an ipad and an apple watch. I have enjoyed my products immensely and have had no problems
Date of experience: January 28, 2020
Was very helpful to my situation and quick with resolving anything I asked. Very polite and patient with everything. Look forward to continue to work with him on paying off my items!
Date of experience: February 7, 2020
Very helpful thank you... customer service was very helpful for me I will be using flexshopper again and I will be telling my friends and family about flex shopper..
Products used:
A TV..
Date of experience: August 27, 2021
Flex Shopper Has allowed me to make purchases for my home whenever I need to. I've even used my spending power to buy gifts for family. I love flex shopper forever
Date of experience: August 7, 2020
Cynthia was very professional and answered all of my questions regarding setting my loan together and my options. Her knowledge of the product helped me in making my loan decision options
Date of experience: August 11, 2020
I've dealt with flex shopper on many different occasions with different purchases and I am always been great and the customer service has always been wonderful.
Date of experience: January 13, 2020
Cynthia is great and very knowledgeable with the service and strives to help every time. I love great customer service I will continue to be a customer.
Date of experience: November 23, 2019
Cynthia provided excellent Customer Service to me and my family today. Her professionalism and customer service skills was phenomenal. It's was a pleasure to work with her.
Date of experience: December 26, 2020
I authorized they withdraw 50 dollars in January today they withdraw 50 plus another one 0f 380 dollars. Never send statements home to let you know how much you still owned them. Total scammer
Date of experience: February 27, 2020
Thank you for the feedback. This doesn't seem right and our sincerest apologies for any inconvenience you may have experienced. We want to take a closer look at this for you. Please note we are not a scam and are sure to disclose everything on our website and lease agreements. Please call (855) 353-9289 and ask for our Billing Manager to help with your situation. We will also try to reach you based on the information you've provided.
If you order directly thru flexshopper you will receive your items in a timely matter but don't use the personnel shopper. I oredered a item thru personnel shopper back in November and still can not see any updatea for shipping it just says pending. I called flexshooper who told me to call amazon since that was the shipper who told me to call flexshopper and had no clue what flexshopper even was even thou they partner with them. So now I am suppose to be charged for a item I never recieved. I will pay them off amd cancel my account. Please be carefull. Oh yeah and the supposed 2nd week free is a lie. You will get a item on Thursday be charged that Friday for something you just got and get charged again that next Friday and they will tell you its because of the way the payments are done and try and convense you that it right.
Date of experience: December 10, 2019
Thank you, Amy. We appreciate your feedback and apologize for the experience you may have had. Some of what you posted doesn't fall in line with how we operate and we'd like to take sometime to speak with you to investigate and resolve your concerns. Please contact us at (855) 353-9289 and ask for the Customer Service Manager. Mention this review. We will also try to reach out to you based on the information provided.
Sincerely,
FlexShopper.
Yes I am when on flexshopper and applied and I have I have low I have little a bad credit but it's it's it's I just establish my credit and I ice too but I do have a credit card and I'm in the process of building my credit and so I went on flexshopper because they say they deal with people with little to no credit or bad credit and they denied me and they just was talking about how they was on this this this this this website website helping people with no credit or blood low credit get get get items and stuff like that well I'm I'm in the category that they were talking about but they denied me that to bad credit denied people with bad credit that that that is a that's totally contradictory to the ads that they put out
Tip for consumers:
It's a waste of time cuz if you have bad credit there cuz just going to deny you
Products used:
Hide my application with bad credit
Date of experience: April 8, 2021
Hello Sulaiman,
Our team is 100% dedicated to your satisfaction. Our computerized system makes the final decision on approvals/denials. However you will receive an email as to why you were not approved. Please feel free to reapply in 60 days and we will be more than happy to reevaluate your application. Please call 855-353-9289 and a representative can address any questions you may have. Thank you.
Thank you for your courtesy and customer relations. Your professionalism is great. Thank you for your understanding and thanks for doing business with you.
Date of experience: August 12, 2020
I purchased a tv for my husband for Father's Day. Never missed a payment (auto draft) loved it everything was great. So I decided in September I was at a point I could get something else. They run a sale in October and I bought my daughter a lap top. For Christmas kind you. I paid over $845 for my daughter to open a computer that don't work. After several calls and several reps that felt bad cause they couldn't help me I'm told I bought it in oct I can get my money back but I can send the computer back. Mind you I only owe a few payments on my t. V so I ask am I gonna get a credit or something, a new computer? She proceeds to tell me ( supervisors plural) tell me they can't guarantee that they would send another they will try and fix this one and if they can't... sorry your FK out of your money. So I say you will not give me another computer or credit me and she says no ma'am I can't guarantee that. So I stop auto draft and I'm not paying these thief's nothing else to they come correct. That is bad business. Look like I told them I bought it put it in the top of my closet till Christmas wrapped it Christmas Eve and bammm broken hearted teen! Y'all are wrong for this I'm a single mom on a budget and y'all pull this shady $#*!. Know I tell everyone! And I'm willing to fill bankruptcy just to show you and tell my side in court! Also it's still in the box and your welcome to it if you credit me my money! In happy customer! Good day!
Date of experience: February 26, 2020
Flex shopper is excellent for those big purchases, especially during Christmas time. Always willing to work with you on your payments as well. Highly recommended!
Date of experience: January 14, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
We are glad to hear that our team is doing a great job! Thank you for your business and feedback!
FlexShopper