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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Last payment of $12 was processed yet they were calling to collect additional $25 with no credible information.
Date of experience: May 9, 2023
When I get paid off I would never deal with this company again customer service wants to blame the consumer cuz I do not know how to take money out of your
Date of experience: January 25, 2022
Order a freeman nailer, stapler. They tell me it was delivered. Never did receive the product. But they still trying to make me pay for. So they are basically calling me a Liar.
Date of experience: December 1, 2020
I ordered an office chair from them and have been getting the run around for TWO WEEKS, because it arrived without the nuts, bolts, and allan wrenches to put it together. Flex Shopper apparently ordered the chair from Overstock.com, and it has been a nonstop blame game between both of them as far as why I cannot get these parts. Ultimately, I have ended up speaking to two different supervisors and threatening to report both businesses to the BBB before everybody got up off their butts and sent the necessary emails... supposedly. I am now supposed to wait 3-4 MORE business days before I get an update. If nothing happens by then, I will return the parts of the chair I did get and report them both for bad faith business practices. I have spent hours and hours dealing with this, like I have no job or life to live for them to mess with me like this. Don't do business with either of them. THEY SUCK! Even their own paperwork is lying now saying they delivered this yesterday, and they didn't delivery Jack to me yesterday. I order the chair on the 4th and received it on the 9th.
Date of experience: February 18, 2021
Hello Rachel,
We are sorry to hear about this experience and would like to assist you with a resolution. To keep your information save and secure, we prefer to reach you directly. Please contact our Customer Service Team via phone if possible at (855) 353-9289 for assistance with this matter.
Thank you,
The FlexShopper Team
Melissa M. Was very helpful and polite and was able to answer all my questions. Didnt take long at all and told me if I needed to know anything else to just give her a call!
Date of experience: December 15, 2019
I had an agent name emilia and she was super helpful I have always loved flexshopper they are 20 times better then rent a center and aarons. They always have good deals.
Tip for consumers:
If you want to do payoffs you have to call in.
Products used:
Electronics,video games
Date of experience: January 25, 2021
So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all
Products used:
a laptop
Date of experience: December 12, 2022
I had a wonderful representative look over my account named Richard Blano. He was patient, funny, kind, and highly informative. He was wonderful and made flexshopper more understandable.
Date of experience: January 23, 2020
I have a decent cresit score havent missed any payments on anything inhad a repo 4 years ago when i was young thats all and still nope this place is trash and i wouldent waste time trying
Date of experience: July 1, 2020
I paid off my husband jewelry in advance, they still charged me for a week payment, when I called to pay it off Noone explained to me that I have to make 2 payments before paying it off, just crooks, I wouldn't recommend them to Noone.
Products used:
J
Date of experience: January 10, 2022
Hello Angela,
We appreciate you reaching out to us, we strive to assist with services to satisfy our customer’s needs. We would like to address and review this incident. Please contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will be happy to assist you or provide your email address and phone number in a private direct message for assistance as well.
On the second of December i ordered three items. On December 5th I decided to cancel the order. One item was shipped so they said once it comes back, they'll cancel the order. Three days later they send out the rest of the order that i asked to CANCEL. The day after i received one of the items i call them again! I decided to keep the one item. Nothing else showed up at my door. I looked at the shipping and notice the second item that has not arrived was attempted to be delivered while i was at work but was since sent back to the sender and i call Flexshopper again. They acted like they didn't know what to do and they SAID that they'd call me back. Two hours past and i call again. The second person seemed to know what they were doing and proceeded to cancel this order and told me that they'd refund my money, it'd be there in three days. While the package was in transit back to the sender (a package I've never even seen) i find that the package had a damage report on it, but it has not (to this day) been removed from my account. I called back to inquire why it hadn't been removed, they said that they're waiting on confirmation from the merchant. It's a simple email. I called back to talk to a supervisor and they refused to let me talk to anyone in charge! I'll never order another item from this place. I'm so furious that they refuse to cancel my order then refuse to refund a item that i never saw and I'm furious that they don't care about their customers enough to listen when they all to speak to someone in charge!
Date of experience: December 19, 2019
They will steal from you that the honest truth they will say biweekly and charge you every two days. They are not to be trusted and have horrible customers service they are the worst type of criminal
Date of experience: October 29, 2018
Beware of any items shipped by best buy. Best buy does not stand good on the item and price they advertise on flex shopper, and flex shopper is not responsible for any changes venders make.
Date of experience: August 23, 2020
Thank you for taking the time to share your feedback. We work with our vendors and partners regularly to ensure the best possible lease to own pricing out there. We'd like to take a deeper look into some of the things you mentioned. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.
My customer service rep was awesome he handle everything for me within 30 min I told him he had my number call me if he needed anything and I loved him for being so professional his name is Lester.
Date of experience: February 11, 2020
I am so happy with FlexShopper. I dealt with them years ago and I love the kindness and fairness the representatived have so glad to be a customer again.
Products used:
audio
Date of experience: April 15, 2021
I will continue to comeback again and again. I have bought from them in the past. I recommend flexshopper to anyone who will keep up with payments or else the REPOMAN will be knocking at your door
Date of experience: September 3, 2020
Joyce Toussaint your awesome! Thank you for all your help on the phone canceling that 2nd fridge I ordered by accident. You are the best! You went above and beyond!
Date of experience: January 22, 2020
Edric's professional attitude and expertise made my experience an excellent one! Because of this, I would do business with FlexShopper again.
5 Stars!
Date of experience: January 15, 2020
Unable to review product. Don't have it! They offer more on their website for purchase but I'm still waiting for the one I order in 12/04/21?
Products used:
Not received the Xbox series X
Date of experience: December 21, 2021
Hello Missy,
We appreciate you reaching out to us we would like to review this matter. FlexShopper is the leasing and payment method we do not control inventory availability. Order fulfillment and inventory availability are dependent upon the vendor(s). Vendor(s) provide tracking information once an order is fulfilled and ready to ship. Please be advised there can be delays during the Holiday Season for high demand items such as the item you’ve ordered. If you have any additional questions, contact our Customer Service Team at (855) 353-9289 and a representative will assist you as well.
I saw this website on a youtube ad and decided to give it a try after some research. Most of the reviews are good and I'm trying to build credit so I thought what the heck lets give it a try. I got an apple watch and and Ipad because I'm starting school and need something travel friendly. My apple watch got here quick, but my ipad hasn't even sent me the tracking number or that it had even sent. I emailed them and no reply. So I decided to give them a call I WAS ON HOLD FOR AN HOUR AND 20 MINUTES! When the man answered he sounded tired like he had been asleep and just woke up. We didn't even talk for 2 minutes before he told me that my ipad should be here on the 13th and that it was being sent from best buy which it was originally from amazon which had a deal attached to it because they are cheaper on amazon I hope my price doesn't rise. If it does I will write another bad review and also if I don't get my ipad on the 13th. I am manly mad at how long I was on hold for that is ridiculous no one has time to sit on the phone for an hour and a half.
Date of experience: October 10, 2020
Flexshopper has been an amazing company to purchase my Christmas Gifts from. I was sceptical of course shopping online, giving my banking info and hoping my stuff arrived before Christmas. I've been blown away by the customer service! Temy called me a day after I placed my order and answered all my questions and followed up with an email., I called a few days later and spoke with Melissa for tracking info and she was able to give me the info and followed up with an email! She transferred me to Ronise in billing to switch to biweekly payments she got it done and followed up with an email as well! All 3 women were personable, knowledgeable and had outstanding customer service skills! I placed my order 12/11/2019 and I used the wallet app for 6 items I have already received everything from that order and it's 12/14/2019 That's outstanding in my book! I just placed a second order for in store pick up and I am expecting an email sometime this week for in store pick up from Bestbuy per Melissa! I know everyone has different experiences and opinions on companies and all to often negative reviews are posted and people don't take the time to review when they are happy! I really wanted to share my experience and give Flexshopper the credit it deserves! Hat's off to the Flexshopper team and thank you from my family to yours for helping me make this Christmas extra special for my loved ones!
Date of experience: December 14, 2019
Thank you so much for your kind words, Kelly. We really appreciate you taking the time out to share your experience with us.
Thank you,
FlexShopper
Thanks to the last person That help me it was a pleasure and smooth transaction very efficient and polite gentleman
Date of experience: August 3, 2020
Payments are wonderful you can do biweekly your things come fast costumer service is great they are nice and can always help when you need it they have wonderful things to choice from on the website.
Date of experience: January 27, 2020
Linda T was great with helping me return a item, she also told me about flex advantage which is a great thing you guys are doing, You guys need more people like Linda!
Date of experience: May 19, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello John,
We appreciate you reaching out to us we would like to review this situation. Please contact our Billing department via phone at (855) 353-9289, press 1 and a representative will address this matter and your concerns. If you prefer, please provide your email address and phone number in a private direct message and an agent can contact you.