FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
She was very knowledgeable with what was going on and definetly a person who loves assisting people. Great customer service.
Date of experience: August 13, 2020
Good customer service. Easy to lease... cythina my sale rep... she is very polite and willing to help out
Date of experience: November 21, 2019
I should have read the reviews on the site and other sites before giving the scam company my account information. Almost all reviews on this site of the company who claims to be flex shopper are all saying the same crap! This company is a scam! They don't ship you the products you order, they steal money straight from your bank account, they break their end of the lease every time with everyone by charging them before the product even arrived! I have screen shots and video proof from my front door camera that the package was never delivered! Even the office manager said it was never delivered! There are reviews saying they have even seen unmarked trucks delivering crap! Oh and if they do deliver it people are saying it never works or is broken! DO NOT GIVE THEM YOUR ACCOUNT INFO AT ALL ITS A SCAM!
FYI they claimed it arrived on the 10th website said the 11th in chat with customer service the 10th is a Thursday not a Friday but again it still didn't arrive
Update: todays date is 2/15/22 the package still never arrived and they are refusing to help or stop payment claiming I have the laptop and I don't. Will be filing police report in the morning and calling usps to verify it was never delivered. They never had a legitimate lease and are stealing money. I currently requested a free consultation with a lawyer who's delt with them before for fraudulent charges. FYI the number they gave me saying it's usps is actually flex shopper. They are litterly the fakes bull $#*! company ever.
Update again lol: 2/16/22 Acting like I didn't file a claim already lol trying to charge me again
Tip for consumers:
ITS FAKE THEY STEAL YOUR MONEY DONT DO IT
also look at the only positive reviews they look incredibly fake and they can’t even type correctly or even spell English words correctly
Google this company if it’s a scam
Products used:
I told them they already broke they’re end of the lease and that made the lease broken so I didn’t get $#*! and I don’t owe them $#*!
Update: 2/17/22 they have now marked my “lease” as completed and returned. Even tho I never received it in the first place to even attempt to return it they changed it…hummm. Also they changed it after I called the post office and spoke to a real person and they started an investigation. The postal lady in fact said the object claiming to be delivered was marked weighing 16lbs but agreed that’s not gonna fit in an apartment mailbox. I will update this again once I get proof from them it never arrived.
Again this is a scam company.
Date of experience: February 12, 2022
I had to pay off a over due bill. The girl on the phone was super nice and awesome! Her name was Cynthia.
Products used:
Laptop
Date of experience: December 31, 2020
Is a good web not a scam they legit nd. Is safe has good nd nice produt this my 1st time with ive been going througth hard ship with padamic i nned this fo my family ty
Date of experience: November 11, 2021
One of thee best purchasing opportunity given to the consumer and a chance to develop a good credit rapport.
Date of experience: January 20, 2020
Zero stars! They take when not authorized. They charge more than what told. THIEFS! I've contacted a lawyer!
Date of experience: March 19, 2021
Hello Juanita,
We are sorry to hear about this issue. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you.
The FlexShopperTeam
I lost my job because of covid and asked them if they could wait on a payment and they did 2 weeks that helped a lot thank you so much carol
Date of experience: August 7, 2020
Very satisfied with product and service, fast shipment and great product quality. Would not hesitate in doing business with this people again...
Products used:
Weight bemch with rack
Date of experience: April 19, 2021
I called in to verify all my 90 days option purchases and we went over all my payments with no issues whatsoever very good attitude and patience.
Date of experience: February 1, 2020
I love the process and there are so many different things you can buy this program helps you when you don't have all the money at once.
Date of experience: February 11, 2020
Linda tozer was so helpful in resolving my return issues. Made it so much less stressful. Good job Linda and thanks again.
Date of experience: January 24, 2020
Great service very helpful with all my needs. I would refer theses guys to friends and family. Customer service was very understandable.
Date of experience: September 22, 2021
Cynthia was very helpful. She helped me set up a payment arrangement. Also advised me to pay off a device. Thank you!
Date of experience: August 15, 2020
I havent any problem with this company and cynthia did a great job in helping me and glad i could give her a good laugh for the day thank you cynthia
Date of experience: July 31, 2020
I recently had to get a new set of tires and they financed me through this lovely company. I was told I could make a monthly payment as soon as I made my first weekly payment. I need a monthly payment because I live on Social Security. They took out their weekly payment and five days later took out another weekly payment which I had called and protested, and told him they weren't to start my monthly payments until the fifth... well on the fourth they took out four weeks worth of payments! I told the guy I can't afford this! This is why i need a monthly payment and he told me to take my tires back where I got them! And I said I'd be riding on rims and he said that ain't my problem lady! So we got into it pretty good and then he told me he was the youth pastor at his church and yes he really was concerned about my problem LOL right! That's when I told him well then he better pray for me because I can't afford these $#*!ing tires! Well today is only the 3rd and I open my bank account and they've taken out five payments instead of four! (They told me if the month has five Fridays then they will take out five payments.) Hello July only has four Fridays and they took out five payments! I'm furious! You can bet they will be hearing from me!
My advice: DO NOT DO BUSINESS WITH THESE ASSHATS!
Date of experience: July 3, 2019
Thank you for providing your feedback and letting us know about this issue, Darla. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our Billing Manager Zorah on (855) 353-9289 ext. 314 and we'd be happy to help you out.
Cheers,
Flexshopper
Worse company ever... says my product was delivered and it was not and it has been about 4 weeks and still nothing and still be charged... I DO NOT RECOMMEND!
Date of experience: December 19, 2021
We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide the email address and phone number associated with your account in a private direct message for assistance as well.
I have ordered things in the past with no problem, been making weekly payment for 6 months now, So I ordered and coffee maker and after I processed the order realized I ordered the wrong one. I waited till the next morning to call when the customer service was open. She said I will put in a ticket for them to get that cancelled for you. Later that day I got a email stated it was being shipped. I called again she said you can refuse the shipment or get it then ask for a return label. Well in the mean time I went well I will just keep it, called them back before it got here and said I will just keep it. It arrived I opened it right away and it broke,, the plastic grounds basket was broke. So I called again and said I could not use it since its broke and need to return it. She said I will put in a ticket for the damaged return. Well it took 2 weeks for returns to email me and they said they want pictures of the damage, so I emails pics right back. So my point is they rush to sent it same day but they don't care if you can use it or not. There is more, they were taking payments out of my bank account, no problem with that, but I just changed banks they same time the coffee maker came, so the payments that week were not paid, but I made up my mind I will not give new account numbers until they took care of my return. Now as I have said it took two weeks for them to get back to me about my broken coffee maker, but since the payments did not go thru 2 weeks ago,, they call me 3 or 4 times a day. They can call for that but not for a return that you are paying for and cant use. I was a great customer but they ruined that, and I will still not make payments till they take of this return.
Date of experience: April 30, 2020
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We'd like to further examine what went wrong with the cancellation and the return process and get this fixed for you right away. Please get in touch with us on (855) 353-9289. Mention this review and request to speak to our Customer Service Manager and we'd be happy to help you out. We will also try to reach you based on the information you've provided.
Thank you for being a valued customer!
The Flexshopper Team
Best tire and service place to get work done the employees are great and fast and the service is awesome
Products used:
Shocks
Date of experience: February 19, 2021
Great customer service, very professional and always helpful staff! Will recomend using their service at any time.
Date of experience: January 22, 2020
These guys are the best and the Rep that help me out went out her way to make sure i get all i wanted into my budget. Thank u guys
Date of experience: October 24, 2019
Support was fantastic. I called about a settlement and the settlement person was not available. But they will reach out to me at a future date
Date of experience: September 15, 2021
Rashina(?) was polite, professional, friendly and very knowledgeable. It was a great experience. Thank you.
Date of experience: October 4, 2021
If you're looking to utilize FlexShopper for your next appliance or furniture set or other, it's not a bad idea. There are no hidden tricks or scams with this company. I've used them for several years and have only had one complaint, hold times on the phone. My experiences have been awesome. So if my review counts, I hope I've eased your mind about utilizing FlexShopper for your next purchase.
Pros:
You can buy pretty much anything of real value
Friendly customer service
Simple and fast ordering process (Within 24hrs)
90 same as cash
Early payout option
Pay weekly, bi-weekly, or monthly
52 week agreements
Increase in available spending limit each time you pay off a previous lease
Cons:
Rental cost TOO DAMN HIGH (applied after 90 days)
For those of you who left complaints...
First of it's basic simple math even a 5 year old can understand. If you sign a lease agreement you already know you have 90 days to pay off the item price plus $50 they take on as their "service fee." If you do not pay it off on the 91st day the "rental fee" is applied. Usually 1.5 times the cost of the item you're buying. Is anyone confused from this point?
Everything is written clear as day in the contract. Plus, if you should have any billing questions there is a toll free number or online chat option for concerns. Now, I agree if you have a double debit charge that could be a system glitch. If the amount is a lump sum debited, well in my experience the only time this happens is when I request a pay in full to be authorized. So not sure what these people are talking about.
In all, I usually pay off my items within th 90 days. Suggestions, dont buy into more than you can afford. If you buy something that costs $1000 make sure you can pay that off in the 90 period. Otherwise you could pay up to double that within the 52 week period if you just pay the minimum. And even though there are no hidden games or tricks, its still a good idea to read some of the agreement so you can understand what you're buying into just like anything else.
Date of experience: October 18, 2019
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Melody, we appreciate your business and apologize for any inconvenience you've experienced. Our
Team is 100% dedicated to your satisfaction and would like to assist in rectifying this matter.
Please contact our office via phone at (855) 353-9289 press 1 and a representative will assist
You or if you prefer to send us a direct message with the email address and phone number
Associated with your lease agreement and we can contact you to assist.