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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
I spoke to a great representative and she gave me all the information I needed. It was fast, quick and easy.
Date of experience: January 17, 2020
Best service and customer service!
I called and in less than five minutes, everything was solved. I'm very impressed with FlexShopper.
Date of experience: July 31, 2020
I'm so happy to have a Agent who works with me & is very knowledgeable. Cynthia was very respectful & understanding
Date of experience: July 30, 2020
Just had some foreigner call me from Georgia, asked why I was being called at 9pm at night (live on east coast), call center foreigner attempts to tell me he's "in Florida on the east coast and it's only 6:30pm here so it's no (that's right he didn't say not he said "it's no") later here I don't know what time it is there where you are" to which I replied "dude I'm in New Hampshire on the same time zone as Florida and its 9pm, why am I being called from a Georgia phone number while you're even located in Florida" to which I get the reply "aheheuwizjfhri" aka random foreign chanting and swearing. Really professional characters there, also the best part? They weren't even looking for me, they were looking for someone who I would guess owned my phone before me, so cheers to the broken English, foreign language swearing and chanting and also huge props for keeping it strictly professional when I said "sorry This isn't j this is x, I don't know who j is but don't call me again" and hearing "no you are j" I'm pretty sure I know who I am, but thanks man!
Also calling me several times a day Monday through Friday trying to find someone that isn't here is really exhausting. (3 calls within 2 hours of each other)
Tip for consumers:
Avoid them? They call me saying I’m someone I’m not, to get free money from stupid people. Don’t even waste your money with a company that’s so desperate they need to claim you’re someone else altogether also again, the website. If it looks like a bunch of 12 year olds jumped on wix to open a company, then you probably shouldn’t be putting your credit card on that website.
Products used:
Nothing. I don’t own an account with them. Although browsing their products it’s all just over priced or junk, the whole website looks like a scam. My 8 year old 2nd grade son could have built a better website than the fiverr guy they hired to do it.
Date of experience: September 8, 2022
Free two day shipping, Great Customer Service, Fast Shipping & Item was in good condition. Recommend
Date of experience: January 15, 2020
Cynthia Rodriguez is one of the most professional representatives I have communicated with over the years Dealing with customer service reps Awesome job Cynthia keep up the good work
Date of experience: August 13, 2020
My experience with flex shopper has been great they try to help you in a professional way they talk to you and solve our problems.
Date of experience: November 9, 2019
Ive seen $0.25 Lemonade Stands that were more operationally sound and better run. I work within the financial industry and opened an account to utilize the 90 day same as cash for holiday shopping. This company is unethical and manipulative in any way that they believe they can benefit financially. I have multiple recorded conversations of them attempting to breach contract due to a price change in the requested item prior to them aquiring it. Their contract states that the inventory acquisition takes place at the time the contract is drafted. They have admitted that they do not do so until the contract is executed, which is exactly why they would want to "cancel the order and have me place a new order". They stated they would not honor the terms of the original contract when the new order was placed. Ultimately they did reinstate my order at the price originally contracted but only after I requested to speak with management. My personal opinion is that they will be bankrupt in 18 months or less so while I certainly do not condone the practice, I imagine they will likely have a significant number of customers purchasing items with the hopes of that occurring. Also consider taking your contract to a local attorney, as my personal belief is that if taken to court, this will be deemed not to be a lease by definition and will be determined to be userous, which in some states results in the consumer being refunded all funds paid and keeping the item free of charge. The company nearly had to cease operations last year because their financial institution was requiring a significant injection of capital if they were to continue supporting the organization. Steer clear of this ethically bankrupt organization, as it is clear they attempt to prey on a demographic of poor and low middle class Americans that are financially struggling to make ends meet.
Date of experience: January 7, 2019
Very quick and easy process to get approved when I was having an unexpected car issue. Staff was very helpful
Date of experience: August 9, 2019
We are truly grateful to you for choosing us and giving us the opportunity to grow. We appreciate the feedback as well!
Thank you,
FlexShopper
Thankful for the immediate, direct, and fast assistance to help me better manage my account. Star Product and Star Service.
Products used:
Greyson Livings's Charleston Blue Leather Gel Recliner
Date of experience: August 7, 2021
FlexShopper has very poor customer service and they are very slow at responding to questions and concerns. I don't recommend.
Date of experience: April 2, 2019
Very fast service very friendly, took his time in helping me I will always shop flexshoper very good product never have any problems
Date of experience: January 14, 2020
The guy I was on the phone with helped tremendously. He moved my payment from
Weekly to biweekly and it helped a lot
Date of experience: January 16, 2020
I placed an order with flex shopper for a tv. I would say two days later I called in to cancel the order. The customer service rep canceled out the order, emailed me a canceled order confirmation number. The rep also explained that the tv is in the process of being shipped to me and what I needed to do was refuse the delivery and the item would be returned to the shipper. I did that. I have contacted them multiple times about an update and confirmation for the tv I returned. I keep getting the same answer from different reps telling me that the tv was returned and is sitting in the best buy warehouse awaiting the return process and to just give it a few days for an update.
Ok great, it is in the warehouse waiting to go through the return process, but here is where it goes left for me. I reached out to the company AGAIN, for an update on the tv I returned, but this time I mentioned the upcoming scheduled payment that was due to be withdrawn from my banking account. The rep said he had to reach out to the returns department for an update and that was it. I also asked him if Flex shopper was going to cancel the payment that was scheduled for 7/9/2021 (the next day). He assured me that the scheduled payment was not set for 7/9/2021. He said the next bill date would be 7/16/2021 and by then my Flex shopper account would be updated showing that the item was returned, my spending limit would be replenished, and I would not be billed. The next morning, I checked my bank account and I saw two payments were withdrawn from my account from Flex shopper. I contacted them again, wanting to know why I was charged twice for an item that was returned. The agent then tells me, that the item is still awaiting the return process and that I would continue to be charged until the return process is completed and that flex shopper will refund me the total amount of the payments that was withdrawn from my account.
Unacceptable, so I had to go through my bank, file a claim, and pay a fee for them to stop payments from flex shopper. My advice, if you have canceled and or returned item(s) and are still being charged for the item(s), contact your bank and let them handle it.
Tip for consumers:
Their cancellation and returns policy and process is absurd! if they are still taking money out of your account for product(s) you've cancelled and or return, go through your bank and let them handle it.
Products used:
I didn't use the tv I ordered.
Date of experience: July 17, 2021
We appreciate your business and apologetic for any inconvenience caused attempting to cancel an order. We would like to assist you towards a resolution. Please send us a direct message with your information or you can contact our office via phone at (855) 353-9289 for a Customer Service agent to assistance.
My Rep was patient and made sure I received what i wanted. And even found lower price for my item.
Terrific experience.
Thank You
Date of experience: January 25, 2020
Cynthia was a great help. Very knowledgeable and was able to answer my questions in an accurate, polite, and professional manner. Thank you Cynthia
Date of experience: August 16, 2020
My Experience was great. The rep (LINDA T/ RETURNS DEPARTMENT) I spoke with was very knowledgeable and efficient. I would love to handle my flexshopper affairs with this rep every call.
Tip for consumers:
n/a
Products used:
n/a
Date of experience: December 28, 2020
I was in desperate need FOR help in billing situation a man that work in billing department name EDRIC HELPED ME EASE MY TROUBLE I GIVE HIM 100 BEST CUSTOMER SERVICE! I love this so much.
Date of experience: January 14, 2020
I just want to say they have been so helpful I love that I can get what I want and pay payments! Great customer service as well!
Date of experience: September 18, 2020
I was purchasing a portable air conditioner and a laptop, the laptop they honor 90 days same as cash but the ac they don't so while I was under the impression both items were 90days same as cash I was making extra payments to have them paid off in 90 days, well I called several times and each time I would get a different story, yes we honor it no we don't finally I said I'm returning it cause I'm not paying over $1,000.00 for a $400.00 unit, I asked if I could get my extra payments back and I knew what they were going to say I just wanted to hear it anyways "NO. BUYERS REMORSE " flexshopper you know what you can do with that, I will never buy from yall again I will post bad reviews everywhere I can. I work in a very large buisness in customer service and I will make sure everyone that walks through my door knows how yall are, I am returning the ac but of course I have to cover the shipping also, when all I did was pick it up at best buy, I hope enough ppl complain to best buy that they drop yall like a hot potatoe. Thanks for nothing but wasting my money and time and extremely poor customer service. Never again.
Tip for consumers:
If they offer 90 days same as cash on 1 product then they should offer it on all products.
Products used:
Portable air conditioner
Date of experience: August 30, 2022
The gentleman I spoke to was very nice and helped me with my situation. He was very knowledgeable. Thanks
Date of experience: September 11, 2020
Great products. Fair prices. The contract are straight forward! Shipping was on time and the product was packed properly.
Date of experience: January 17, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Thank you for your business and feedback! We appreciate your business.