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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Great choices, and fast delivery. The customer service is very good. I like shopping on flexshopper!
Date of experience: May 14, 2020
Sabrina was very helpful. Wish all customer service representatives had her great attitude and attentiveness.
Date of experience: January 24, 2020
Representative was very professional and courteous. I would readily do business with this company again.
Date of experience: January 21, 2020
Greg in billing was helpful and made it easy to make account changes. Get that man his own parking spot.
Date of experience: January 28, 2020
These people are great. Very helpful. I recommend them for their courteous service. Always pleasant.
Date of experience: January 27, 2020
Cynthia is always so helpful and kind. I truly appreciate her understanding. She worked out a payment plan for me to pay off my account. Thank you!
Date of experience: January 25, 2020
Had to cancel an order and the girl that helped me was awesome. Thank you so much! I am definitely impressed.
Date of experience: February 5, 2020
JB was respectful to my situation and helped me with no problem. I use this company all the time pay for what you want.
Date of experience: August 5, 2020
Great customer service. Helpful with monetary solutions. Simple process to quickly determine best solution for customers.
Date of experience: February 12, 2020
Awesome! Customer Service
L. Tozer in Returns…. She was very understanding and knowledgeable about the products.
Tip for consumers:
Really pay attention to what your ordering.
Products used:
I ordered the 11in ipad and didn’t like it, so I’m going reorder the ipad 12.9
Date of experience: May 7, 2021
FlexShopper is a really good financial tool that provides the latest technology, home furnishings, jewelry, and appliances.
Date of experience: November 27, 2020
Great customer service. Super fast and to the point. I will never shop for these items anywhere else.
Date of experience: November 12, 2019
It's the hardest thing trying to change my address with this company. Still not successful one year after moving.
Date of experience: December 4, 2021
Hello Son, address changes are handled by our Verification team and requires additional documentation. For
Privacy and security purposes, please send us a direct message with your email address and phone
Number associated and we will provide you with the necessary information to proceed with your
Request. You can also email verification@flexshopper.com or call (855) 353-9289 and a agent will be glad to
Assist you as well. Thank you for your cooperation.
It was an extremely quick call, but perfect in every way. They helped me schedule payments, and answered all of my many questions!
Date of experience: August 10, 2020
Dominic did an amazing job helping me get a cancellation on my pending item. Absolutely understanding and super helpful!
Date of experience: July 28, 2021
Cynthia was so great at helping! I would highly recommend flexshopper to family & friends! This help make my Christmas!
Date of experience: December 20, 2020
Bought a $1000 worth of tires and ended up paying 2400 dollars…. The government should look into this scam…. Criminals!
Tip for consumers:
Rip off…..buyer beware!
Products used:
Tires
Date of experience: June 17, 2022
We appreciate you reaching out to us. We strive to assist with products and services to satisfy our customer’s needs. Please contact our Billing department via phone at (855) 353-9289 and a representative will address this matter and your concerns. If you prefer, please provide your email address and phone number in a private direct message and an agent can contact you.
I couldn't be more pleased with the service. And the representatives there very helpful and always pleasant to talk too.
Date of experience: February 14, 2020
I got Approve fast for a site of 2 tires and 90day to pay it off that was very good but I didn't understand the contract and I called and the Representative Explained it to me
Date of experience: August 2, 2021
Many thanks, kudos, appreciation to
Ms. Sabrina K! It's not everyday that customers like myself encounter a Sabrina to help turn around an initial nightmare transaction with extremely long attempts averaging 45 mins+ to speak to a customer service rep. Additionally, my last attempt earlier yesterday consisted of my entire lunch hour (45 mins+ holding & once the agent picked up and I inquired about a store pickup at Office Depot & advised Flex no longer allow store pickup with them, I immediately asked if she was sure because my last purchase was done that way and asked me to hold on while she went to inquire. That agent left me on hold so long I started back over in the phone que & immediately hung up pissed because no resolution after I spent my lunch mainly holding to go thru the wait time again!
Friday evening while on my way home from work I initiated another call this time holding 54 mins before Sabrina K. Came on the line and I started my spill about my experience earlier that day & even within the week before responding saying she apologized for my prior encounters but for me to allow her opportunity to assist to see how she could make a making a difference! Instead of continuing with a disgruntle disposition Sabrina's pleasant voice helped me to calm down & boy am I glad I did because little did I know from that point forward I was gonna receive over & beyond exceptional service and even kept her promise to follow up with me today; exceeding her Friday's level of outstanding customer service & very patient, friendly, kindhearted when another setback occurred! Therefore, to say the least Sabrina K. Hit it out the park with me with her final resolution that words cannot begin to express how grateful & privileged to have been assisted by Sabrina K. Leaving me thanking God in how Sabrina really made my weekend! So please, be sure to give her proper recognition for an exceedingly wonderful experience with Flex!
Sincerely,
Yashica Mills-Hyman
Date of experience: September 19, 2020
Cynthia Rondriguez is amazing has been so much help in this time of need and very understanding. Thank you so much for all your help your amazing
Date of experience: August 15, 2020
Porsha was very helpful. She was patient and answered my questions. She was also friendly. Great customer service!
Date of experience: January 20, 2020
Elfie was very professional and answered all my questions! Great customer service and was very efficient
Date of experience: January 15, 2020
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Thank you for the positive feedback!