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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Problems with covid no proble, very understanding.
Always good customer service. Always easy to use.
Date of experience: August 3, 2020
I paid off 2 items. They will work with you on payments. I'm glad someone told me about thisprogram.
Date of experience: January 16, 2020
This online company really help saved my appliance need when I didnt know what to do. Thanks FlexShopper
Date of experience: January 24, 2020
Greg Roy was very kind and helpful. Flexshopper is great. Would definitely reccomend them. Every tim
Date of experience: January 19, 2020
I had a very pleasant experience with the financial department. Thank you all for being understanding. Will deffenetly shop again.
Date of experience: January 30, 2020
FlexWallet has been great for me. Today 7/11/20 I was helped by a customer representative named Greg. All my needs were satisfied. Thank you
Date of experience: August 11, 2020
Called in and spoke with Cynthia R. She was AMAZING. Very helpful. I appreciate her excellent Customer Service skills.
Date of experience: August 12, 2020
I got all my stuff in a timely manner I will tell others to use flex Shoppers to use the site in that I am very satisfied with the product
Date of experience: January 15, 2020
Cynthia was very cheerful loved her since of hummer out of everyone I have dealt with since October she was the best goid job
Products used:
Bike
Date of experience: January 11, 2021
I applied I have a checking account and linked it but because I don't have hundreds of dollars in there I don't qualify.
Date of experience: October 23, 2019
Cynthia Rodriguez
Was very knowledgeable on Assisting me with my account questions awesome customer service representative!
Date of experience: August 10, 2020
Customer serivce was pleasant to deal with, particularly Tamarick. Very helpful and quick to respond. I would recommend to family and friends.
Date of experience: November 23, 2019
Ms. Cynthia was excellent! She was so very polite and helpful. She was quick with handling the service I needed! She was GREAT!
THANK YOU CYNTHIA!
Date of experience: August 28, 2020
A few months back I ordered a laptop. Great, everything went smoothly. Paid it off at my 90 day mark so I didn't have to pay all that interest. So I was happy, got my laptop, didn't pay triple the price for etc etc etc... that takes me to today. Ordered a second time this time I order a cordless tool set made by dewalt... I happened to order it in the middle of December so I really want expecting it by Christmas. After the first week in January when I still haven't recieved item but money was being taken from my account, I call. Come to find out they had a tracking number which states that the item was delivered on 12/24th at 9:15 am... well I was home, I have 2 dogs that let me know if a branch falls in my yard... needless to say I DID NOT AND STILL HAVENT RECIEVED MY TOOL SET. After calling flexshopoef on numerous occasions now and being told an email was sent to me(which I also never recieved) they say I need to make a claim with FedEx... reason for this post is people BEWARE... I CAN'T FATHOM THAT THESE ITEMS DON'T HAVE TO BE SIGNED FOR, HAD I KNOWN THAT EARLIER I WOULD NEVER HAVE ORDERED... I don't know what the outcome of this will be but what I do know is I WILL NOT PAY FOR SOMETHING THAT I HAVE NOT RECIEVED...
Tip for consumers:
buyer beware, require signature on your delivery
Products used:
NONE, I NEVER RECIEVED ITEM I PURCHASED
Date of experience: January 27, 2021
Just bought a wash dryer and a iPad on Flexshopper Pay monthly when I don't have enough money to pay full.
Date of experience: November 3, 2018
Got the help I needed in the time of need AWESOME CONCEPT GREAT BUSINESS PLAN! THANKS... JOSEPH WESTBROOK
Tip for consumers:
Go to Mavis Brakes and Tires in Newnan Georgia..
Products used:
Brakes on my car at Mavis Brakes and tires I'm very happy with both companies.
Date of experience: December 28, 2020
Where do I start? There is so much wrong at flexshopper it's not funny. Put it this way they are the new payday guys. First of all if you buy something they charge you $100 more than it's actually selling for right off the top if it's any type of electronic. Then on top of that you have to pay some type of $80 finance fee. Let's say you buy something for $1,000 and you finance it with flexshopper now keep in mind they're going to charge you $180 off the top. That $1,000 item will cost you over $3,000 by the time you finish making payments. Now here is the even fishier thing let's say you get an item and it's not correct or you need to return it. You have to make more than three requests or three request I mean to actually get anything done. I've had this tested twice. Both times there was a return the first request is just basically ignored you never ever do receive a label the second time you call of course because the first email doesn't work. And then all you get is yes yes I will take care of this I will help you what they mean is they will request a second attempt at a label for you. Now in my experience it still didn't happen it was on my third call after they've already drafted payments from my account for an item that was being returned. That I finally got a label all in all it takes a little over a week to get your item. In about 5 to 6 weeks to ever get it back to anybody. I am telling you this company has very shady business practices. Now I never left or leave anything there more than 90 days which still I'm paying a hefty finance fee for even 90 days because like an iPad it's going to cost me $180 more than it cost anywhere else. Because of the $100 markup and the 85 or $80 finance or application fee I don't really know why or what that fee is I just know that it's it might only be $50. I know I just shot my review in the foot by changing the 85 to 50. But I'm typing this in a hurry and don't have time to go look it up but I do know that will be the only discrepancy in what I've described here. And I don't believe all of those five star reviews for a second not one second. You tell me when the last time is that you came to a place like this and wrote a great review for a company that's charging you $180 more than the item cost right out the gate that means if you buy it and pay it off the very next day you have paid $180 more for the product than anywhere else on the internet or that could be $150 because instead of $80 again that fee my only be $50. LOL
Tip for consumers:
It would have been helpful to know that their return process was so janky. In a day and age where I can move thousands of dollars in seconds from one account clear across the world to another. I should be able to get a return label immediately and not have to send out a search party to find it
Products used:
Electronics
Date of experience: June 16, 2021
Thank you for making my evening much better Thanks you Good service Good people Goodness all around.
Date of experience: October 6, 2020
Very patient for computer dummy what a Saint. Would call again. Can't wait for my phone.!
Date of experience: October 25, 2019
I made a purchase with this company through an Cash America pawnshop, at first I thought was a good idea, I had to constantly call them to make payments, and was making lump sum payments on a product that cost 800.00 at the pawn shop, as I was about to make my final payment, I made a payment of 100.00 and 2 days later they withdrew a weekly payment x 4 and then 2 more weekly payments 2 days later, and when i called they stated I was behind in my payments and all was owed was 75.00, and then I was told that i just missed paying it off in my 90 days period when I didn't even know there was a 90 day same as cash, for this was not advertised nor mentioned in any of my conversations with their employees, yet, they claimed I still owe an addition 799.99, like is this a joke. How when the 90 day same as cash is not even offered on the flyers they had these people presenting to others. Each time I spoke with someone I've always gotten a balance from them and written it down to keep up with my payments. So the last operator I spoke with was rude and had children yelling in the back, ground and pretty much could not, nor cared not to speak to me about this account, for she had and needed to tend to whatever was going on in the background, for her frustration of yelling at me as if I was her issue, the communication for this company is awful, as a consumer I have never felt so financial raped in my life. DO NOT BUY ANYTHING THROUGH THIS COMPANY, THEY WILL STEAL MONEY FROM YOUR BANK ACCOUNTS AT ODD HOURS OF THE DAY AND NIGHT. These people should not be in business, I could not even get a supervisor of this company on the phone, nor would any of the employees at my request transfer me to one or put them on the line, pretty much just ignored me and said that I have to pay the money. Nor can you get on the apps or website to pay on the account to see any information on the account. Just Bad Business all around.
Tip for consumers:
Honesty of the company, stop surprising people with extra payments.
Products used:
Computer
Date of experience: December 9, 2021
Hello Zoyia, We apologize for your recent experience at FlexShopper. We attempted to reach you several times via phone and email to resolve this matter but, we have been unsuccessful. We ask that you contact us via email at resolutions@flexshopper.com or call our Customer Service Department at (855) 353-9289. Thank you.
They still owe me a refund from months ago, i wouldn't recommend them to anyone, this is a joke, Do NOT BUY FROM FLEXSHOPPER
Tip for consumers:
Dont use it
Products used:
None
Date of experience: March 10, 2021
Hello Gregory,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further.
Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you,
The FlexShopper Team
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
Hello Robby B.
We appreciate you reaching out to us and are sorry to hear about this circumstance. We strive to assist with services to satisfy our customer’s needs, our team is 100% dedicated to your satisfaction. If there is an unresolved matter or you’re seeking clarity on an issue, please contact our Customer Service Team via phone at (855) 353-9289 a representative will address your concerns. If you prefer, you can provide your contact information in a private direct message and a representative can contact you.
Thank you,
The FlexShopper Team