Flighthub

FlightHub STOLE my money by charging me about $465 fees because the airliner modified schedule, which made my travel unattainable but to cancel.

The airliner confirmed that no fees or charges are payable.

However, FlightHub charged me $265 more than what they claimed the standard $75 fees stated in its cancellation policy. In addition, I was asked to sign to agree to be charged additional $200 in order to get a partial refund.

FlightHub makes huge profits by charging unreasonable fees, in my case, $465.

Don't trust their survey link. https://www.flighthub.com/surveys/cu...

No one from FlightHub contacted me at all. No calls. No live online chat. Once tickets were purchased, FlightHub disappeared.

Booked flight today, after entering all the details it states the price changed and charged me $150 more. The vague options made me think I was doing the search again. Went through customer service immediately, spent 1 hour waiting for the guy to tell me they cant and wont do anything even though the exact same flight was still advertised for 60 dollars less. It still is right now. Claimed I had to call Air Canada who told me I have to call flight hub (over 2 hours on the phone and just gave up and accepted it). Never again, be very cautious of this website. I have no doubt this is price gouge tactic.

I bought ticket for my brother And he got sick we were trying to cancel 1day before they did not refund or give us credit think one more time before purchase tickets worse company I ever deal with even we bought insurance

They seem to be not even exist! Once you pay, its done you cannot reach them at all. Waited 3 h and no chance.
1- website is only good to pay.
2- customer service answered me and closed the line after he heard i need to change flight.
3- waiting on the phone over 3 hours and no chance reaching someone.
4- select support on the website and the page is empty.
Stay away. Pay 100 extra and buy your peace of mind with the airline itself.

I booked 3 tickets through flighthub website got confirmation and receipt, few days later I found 6 ticket issued separately on my credit card, 2 for each passenger same trip and date.

Flighthub's customer contact is impossible to reach, and when I reached them they say they don't see 6 times
My credit card cannot dispute it as ticket already issued, they are holding $3254. 00 on addition to my actual charges on my credit card which reach maximum limit, I am not able to make any purchases and will pay interests and they still not responding to my request for over a week.

Please do not book through agents specifically flighthub!

They are ok when selling and making reservations, but are impossible to deal with when one needs to change anything or talk to a live person. The information they have about my trips are all screwed up. When i have talked to an agent], i mentioned this and their comment was that's not a problem. BUT it is a big problem. I cancelled my most recent trip on April 18 leaving on May 28 and requested a refund.
And originally received confirmation of their having received my cancellation request. Now they can't even find it. I will not do business with them again. I am now about to have heart surgery and would very much like my refund to cover my medical costs. I was release from the hospital 1 week ago as seen in the attached picture. Proof of purchase made Jan 31,2020 is on my credit card - not attached. Thank you

Paid for cancellation insurance and they wont give me my money back I am a single mother and don't make much money. Ge your $#*! together flight hub

Why will Flighthub levy additional fees after i have paid a roundtrip fare? The explanation provided was rather lame that the system charged me for a discount ticket that was no longer available so i was on a waiting list to pay $285 before an eticket would be issued?

By far the worst company I booked a flight with. The worst customer service, managers are liars. I've been spending 2-3 hours a week on the phone trying to have them send me a new ticket, because my current one was cancelled by the airline. Flighthub said they'll send me a new one within 24-48 hours and it's been 3 weeks. Because of their delays, now even if I try to book a flight with a different company, the tickets has gone through the roof with the prices. This is trip is a must go trip for me to see my parents back home. I am just very disappointed, I do recommend them at all!

They were recently required to pay millions in restitution for their cancellation policy plans. Even after the fines, their cancellation policy is sold to customers such as me for their own financial gain and not to protect us if we cancel a flight. I had to cancel a flight and to date, my refund request has been rejected. Also, the customer service reps hang up on you, they lie, and you can not get through to management EVER.
I would highly recommend you use another travel service.

I had worst experience booking with flight hub, please don't book ur tickets here it's waste of time and money. I was stranded in India because these people didn't help my return journey has it had a change of travel plans. It exhausting to get in touch nobody will answer ur phone no one trust me, I went thru a mental torture of my travel and still no help. I had to buy a new ticket altogether to come back United States. But this website FlightHub is fraud and useless all I wanted to change my travel date. I was only kept on long hold for hours me n my husband had worst experience. I want my money to refunded half back as I didn't travel on my return. Date. Hoping any one would respond to this

I just booked a ticket on this website and initially they charged me the amount of the ticket, but then in the evening I received another unknown charge for $84 which is a fraud. I tried calling their number to get this investigated but no one is picking up the phone. These guys are absolute fraudsters, Do not use their services. I request the Flight team to immediately contact me and remove the extra $84 fraudulent charge right now. I used their service in the past where they tried to scam me as well.

Bought our tickets March 7 flight was changed 2 times with no communication on our return flight we called less then a hour before we are scheduled to depart they said everything was fine when we got to the airport it was completely different had to call twice for confirmation codes

When something goes wrong in a reservation, it is helpful to talk to a human.

At FlightHub, it is only possible to talk to a human on the phone if you have not bought a ticket yet. Once it is bought, FlightHub does not wish to speak to you anymore.

The only way to receive customer service is to reach out to the chatbot which will redirect you to a human only after carefully selecting the right options. Choose wrong and the chatbot will not let you talk to a human.

So this it. I've been waiting for three hours to chat with a human. When the human showed up, I was away from the keyboard for a few minutes. As I did not respond right away, I've been sent back on the waiting list.

I do not recommend using FlightHub due to their very poor aftersale customer service.

Had to cancel a flight recently. Had purchased the extra cancellation insurance of $200 dollars. When attempting to cancel, even with this insurance, they would not refund me my total as it was restricted by the airline itself. They offered me an air line credit for the value of my ticket, BUT wanted to charge another $200 in administration fees per person. I called the air line directly and the cancellation fee is actually $150 per person. Simple math shows that they con you out of this insurance of $200 PLUS try to ring you for another $100 to make a call that i made on my own. ON TOP of this, they also told me that the return flight airline does not offer a credit or refund at all! I called that airline directly and was helped by great reps that gave me a credit for the full ticket with ZERO admin or cancellation fees. Serves me right for using a middle man. Terrible service. Take the time and book flights yourself through the air lines, lesson learned.

I decided to book a flight to Panama from Toronto at a cost of $1057. I entered the required information and the price suddenly jumped to $1333. 95! But it turned out to be $1360. I called for customer service and there were absolutely no options to speak to an actual person on the phone. I was livid! I will be booking my flight somewhere else. Now I have an extremely expensive holiday booked with no way to get there.

Cancelled in less than 24 hours for medical reasons. My booking agent talked me into cancellation insurance. The company still kept 29% of the money that I paid. The agents always tell me that they feel sorry for me. That being said they will not give me a refund of that amount. I booked my flight on October 31,2022 and cancelled it November 1,2022.
My cancer may be back and I will have to see my surgeon on 29 November 2022. For that reason in the case and my cancer is back I will not be able to take a flight at all. I decided to cancel the flight and book it again if my health is OK.I've been fighting with them for weeks now with no luck. The agent talked me into buying cancellation insurance for $200. Still, I cancelled is the next day and this corporation has kept 29% of my money. DO NOT USE FLIGHTHUB!

I booked a flight to Europe; it stated on my flight reservation that the carry on bag and first checked luggage bag would be included. Due to a change in departure time I found out that the bags were NOT included. Had to pay extra fees. Trying to talk to an agent and I've been on hold now for 1 hour and 7 minutes. Just AWFUL customer service. Never again will I book via Flighthub.

I bought 2 tickets and had to cancel them within 24 hours. Flighthub charged me $150 despite the fact that the airlines did reimburse Flighthub full amount. A dishonest way for Flighthub to make money. You are better to use the airlines directly or other travel sites.

I used FlightHub to book a flight from Canada to India that was cancelled due to a technical issue. When I asked them to reschedule the flight, they said they would respond in two to three hours, but after two days, they gave me the same response, which is the worst experience ever had. Moreover, On the phone for more than an hour at a time with the false response from a company they needs well-trained staff and better services to handle the customers problems. However, If flighthub staff won't able to do anything, I would lose my job and that would force me to do legal steps because it's very important for me to reach within a week I am unable to stay longer than that. If they cant reschedule it refund me money to book another flight which is costing me 1500$ or do flight change themselves.

Thanks

I have booked the ticket on jan 2020 flight company from there side had refund to flight hub and flight hub till today not refund the money and now they send me a email that its time sensitive and contact them whenever i call them it automatically disconnected we might made a million calls so far

Had to cancel my air and was charged $400 handling fee for one leg and $100 handling fee for the other leg by FlightHub. I had to press to get anything back because they said I wasn't entitled, though the confirmation specifically said refund with fee. My confirmation also said I was entitled to one checked bag each yet I was charged $132 by the airline which I apparently am out of also. Please beware. The people who rated them 3.4 must not have had to deal with customer service.

If i call to make a new booking，i could get to talk to some real person in 30 seconds.
If i want to change flights，i need to go through chats with Robot first and it guide me to call a phone number，then it took me 2 hours waiting on the phone and still can talk to nobody，what kind of crappy scam like service is this flighthub？