• Flighthub

Flighthub

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Overview

Flighthub has a rating of 2.2 stars from 5,052 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flighthub most frequently mention customer service, credit card, and cancellation fee problems. Flighthub ranks 249th among Plane Tickets sites.

  • Service
    658
  • Value
    618
  • Shipping
    248
  • Returns
    505
  • Quality
    558

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
36
153
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How would you rate Flighthub?
Top Positive Review

“Successful Experience”

Carl B.
1/18/21

I'm here because FlightHub got my first ticketing experience with them right. Ticket in hand, I had an uneventful time at the airport going back to Laos and the trip was a good deal, too! I'll definitely use them again.

Top Critical Review

“FRAUD! Do not recommend”

Kamylla K.
9/12/24

Never trust this website. They sell airline tickets at a supposed discount. We buy them thinking we are paying less. Hours later, they deduct different amounts from our account. I agreed to a ticket for the TOTAL amount of $660. Hours later, they changed the price and the total amount was $820, with prices and fees that were never shown before. The customer service is terrible and they do not answer our questions. They just go around and around in their answers and are never clear. I contacted several agents. It was horrible, because I requested a cancellation and they still charged me an extra $75. This company is dishonest, a fraud, and they still charge me for the cancellation because they charged the wrong amount. FlightHub Booking Confirmation Number: 261-862-581

Reviews (5,052)

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Reviews that mention popular keywords

flight hub (787) customer service (742) credit card (228) air canada (87) return flight (86) booking process (56) flight options (48) book flights (174) flight times (56) booking flights (174)
Thumbnail of user sophiay4
Canada
1 review
3 helpful votes
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April 7th, 2016

They took double the amount I paid for. I am too much in shock right now that I can't even understand what is going on. They keep taking around $1999 per 1 ticket (total of costs of 3 tickets) every single day. Its completely worst place you could ever buy your tickets at.

Thumbnail of user anujj
Canada
3 reviews
6 helpful votes
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August 5th, 2016

Very disappointed. Had to spend night at the airport because phone agent booked wrong flight. Customer service approach was to shift blame on me. When provided proof of their mistake, offered $ 100 as compensation, and refused to accept their mistake in writing. After 15 calls and several email exchanges, just gave up.

Thumbnail of user senastianf
Canada
1 review
6 helpful votes
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September 20th, 2016

Stay away from flighthub.
Read all the reviews. Wrong flights and wrong names appear then they try to rip you off with surcharges.
The worst service ever. Just a bunch of Lying cheating scam artists. What a shame people like this exist on the world. Oxygen thieves!

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hello Senastian,

Could you please send us your 9-digit booking reference number by private message? We will further look into your case and see if there is anything we can do to resolve the matter.

Kind wishes,
FlightHub Team

Thumbnail of user patrickk65
New York
1 review
0 helpful votes
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June 17th, 2017
Verified purchase

I'd never heard of Flighthub prior to booking this trip. After looking into many other "known" sites... Flighthub gave me the best price, most choices all at once and an overall easy to use experience. I believe we've found our go-to site for booking trips.

Thumbnail of user johns1775
Washington
1 review
0 helpful votes
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May 25th, 2017
Verified purchase

A lot of web based Airline sites out there...
I've used several over the years, but Flighthub was recommended to me by a family member. Good options, pricing and easy to navigate
Will use again for my next trip.

Thumbnail of user alexandraw15
Canada
1 review
0 helpful votes
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July 23rd, 2017
Verified purchase

Loved how much we saved booking through Flight Hub! We found return flights from Toronto to Maui for $500 taxes in. Amazing! My only criticism would be the check out page is quite chaotic with a lot of advertisements, making it hard to clarify whether your booking actually went through or not!

Thumbnail of user jessicas282
Canada
1 review
0 helpful votes
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September 4th, 2017
Verified purchase

Easy, quick and reliable. Only issue was the seat assignments (for 2 passengers) as we ended up having 2 flights with separate seats, although I suspect that was mostly due to our last minute booking (approximately a month before the flight).

Thumbnail of user joshh504
Minnesota
1 review
1 helpful vote
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December 5th, 2022

Flighthub is shady... they make money by making "errors" and then charging you $75 to fix each ticket plus hours of your life trying to get someone to pickup the phone. Big time fraudulent business practices

Thumbnail of user muhammadm44
Canada
1 review
0 helpful votes
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February 2nd, 2019
Verified purchase

I've used this website to book at least 40 times.
The prices are generally better than most competitor sites but the customer service, along with their contact center, is very sad.
Much room for improvement

Thumbnail of user quinnr17
Canada
1 review
0 helpful votes
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October 15th, 2018

Booked a flight. Received a call the following day stating that the airline had changed their price and we now had to pay $350 more for our tickets. 5 hours later (4 of which we were on hold) they did virtually nothing for us.

I don't enjoy having my time wasted (two full evenings), being ripped off, or being taken advantage of. We will be taking our travel business (10-12 round-trip fares per year) elsewhere in the future.

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Good day,

Thank you for your message and feedback.

In an effort to ensure we provide our customers with their requirements, we took your customer concern seriously and reviewed the phone logs. It does indicate you authorized all changes made to your flight.

Please note that even though the ticket was purchased through an agency, standard airline fare rules apply. As mentioned in the terms and conditions, your ticket is non-refundable and non-transferable and must be agreed upon by our customers in order to complete the reservation.

We apologize for any inconvenience you may have experienced.

Kind Regards,

FlightHub Team

Thumbnail of user davidw601
Texas
1 review
1 helpful vote
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March 1st, 2018

My flight was cancelled by Boutique Air. I spent two hours trying to get a refund from Flighthub, No one can say anything but they'll check with Boutique Air and then puts me on permanent hold. Have called three times already. Obviously Indian customer service. Do not use...

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi David,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub team

Thumbnail of user johnl1808
Canada
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

Flight Hub is okay. It gets the job done. Prices are only marginally cheaper so consider it if you really want to save money. They don't have the same kind of smooth customer service experience as actually buying from the airline website

Thumbnail of user tanyaa64
Canada
1 review
0 helpful votes
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January 14th, 2020
Verified purchase

Flight hub offered the best price-flight time combination out of all the search engines I tried. For our upcoming trip, we have only one lay-over each way with reasonable wait times. The process was quick and they confirmed the booking immediately.

Thumbnail of user hannahc137
Canada
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

When booking my vacations I always use flight hub. They offer the best selection at a very reasonable price. Customer service is typically helpful and staff amongst the airport are great. Thank you flighthub for the awesome rates!

Thumbnail of user michellem4177
Alaska
2 reviews
0 helpful votes
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October 15th, 2022
Verified purchase

Ok, I told Jacob@ FlightHub if my refund came in today like they promised... I'd leave 2 good reviews, if not- I'd leave 10 bad ones. ( the process took 11 days) So here we are. I am Very glad I bought the cancellation insurance. Hurricane Fiona & Ian sideswiped my travel plans. I am truly grateful to be safe & am sorry for what has happened to those affected by the storms. But, I needed my money back- American Airlines refunded my money in 48 hours- to flight hub. 5 phone calls later to very polite & helpful people. Sarah, Aram, Marcia(?) - & that Turkish sounding guy guy I got frustrated with... the problem was resolved. I definitely plan to use flight hub services again. Thank you

Tip for consumers:
Buy the flight insurance, get the email notifications of price drops

Products used:
Flights, seat selection, travel insurance

Service
Value
Returns
Quality
Thumbnail of user jessican56
South Carolina
1 review
1 helpful vote
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March 7th, 2017

Like the other reviews - bad customer service! I went to book our ticket and it said click to review charges before booking but instead just charged my credit card with no review page. They charged me $40 for extended cancellation policy. I then called to cancel everything a minute after clicking the button and have been on hold forever. The reason we were going with them was because we could select our seats only to find out those seats are not guaranteed so you are also paying for that with no guarantee of getting them.

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Jessica,

Could you please send us your 9-digit booking reference by private message? We'd like to looking into your reservation for you.

Kind wishes,
FlightHub Team

Thumbnail of user marym474
Canada
1 review
2 helpful votes
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March 13th, 2017

I purchased 6 tickets for a family vacation. 5 days before departure, we checked our reservation to confirm seats, only to find our entire trip had been cancelled. Called FlightHub and they said it was due to their airline being unable to provide a 'flight segment' and that their system had sent me an automated email at 11:44 pm 48 hours after I had booked my trip. Essentially, even if you are spending $4000, it doesn't matter enough for them to call you to tell you they have cancelled your entire purchase - their effort only goes as far as automated middle-of-the-night emails that end up in your spam box. We had to re-book new flights at double the price (directly with an airline this time!) because after 3 hours on the phone with FlightHub they refused to take any responsibility.

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Mary,

We're so sorry to hear this! Could you please send us your 9-digit booking reference number by private message. We would like to review your case in order to improve our services.

Kind wishes,
FlightHub Team

Thumbnail of user ashleyc112
Canada
1 review
5 helpful votes
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July 12th, 2016

Make sure you don't need to make changes to your original booking, it will cost you. $350! My booking was $500 and have recently run into some serious financial trouble. After being on hold for almost 2 hours (1 hour x 2 days) I was told "there is nothing we can do". Was able to switch my accommodations to be free - thankfully not booked through flighthub! - and not I'm stuck with these tickets. Thanks for having a good ethic business practice!

Thumbnail of user clivem12
Canada
1 review
0 helpful votes
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June 13th, 2017
Verified purchase

Provided and efficient way of keeping track of changes in cost of flights. Once we decided which flight to take making our selection and reservations was very easy. Would highly recommend using FlightHub. I will definitely use them again

Thumbnail of user faytheb
Texas
1 review
0 helpful votes
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May 31st, 2017
Verified purchase

Very prompt and efficient. Your site was easy to navigate through with plenty of good information on every flight (and more) available, and time-saving features that made payments easily accessible.
Thank you!

Thumbnail of user mollyw23
Canada
1 review
0 helpful votes
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May 11th, 2017

Using flighthub's website is fast and easy. I used flighthub to book a flight to New York and unlike others, I did not encounter any problems while doing the booking; no downtime, freezing or even system glitches. I received my confirmation and e-ticket after just a few minutes. This site is really good, especially for those who have little time to do their bookings bec. Of their busy schedules.

Thumbnail of user angust13
Canada
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

Sometimes, the deals are listed a little not clear, but overall an nice experience. This website are definitely much better than a lot of other websites where it is very messy and unclear especially in terms of currency setting.

Thumbnail of user davidp351
David p.
New York
1 review
0 helpful votes
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July 4th, 2017

Do not book your flights with them. Promised me one price, then the guy comes back and says now it's 800. Unbelievable. Now I have to wait 2 weeks to get my refund, and based on these reviews, it will more than likely take 6 weeks.

Thumbnail of user vl514
Canada
1 review
0 helpful votes
  • Send Message
September 24th, 2017

On their website Flight hub states
" Our Promises
Instant E-ticket delivery, no long waits for confirmation. You book it, you get it right away.
We will always work to deliver the cheapest possible price.
We will always show all-in pricing, no hidden fees, no extra charges.
Never wait on hold ever again; we believe when you call us, we should answer right away.
Beginning to end customer support. Before, during, or after your trip, we are here to help anytime you need us."

None of those were true, because they broke all those promises when I was dealing with them.

Tip for consumers:
Don't Ever Use this Site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi there,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

Thumbnail of user petea81
Alaska
1 review
1 helpful vote
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January 21st, 2019

They took my insurance & travel ticket money. Lost it all. They
Are truly very evil. Hope people find this site before doing any
Business with them. Had medical problems, postponed flight, airlines
Took their $200, left $600 credit with FlightHub. Month later they will not honor the $600. I have to prove I am dead or mentally incompetent. Told them I
Was crazy for booking with them but they also want a shrinks
Certification. Wrote it off as a very expensive lesson in dealing with
Online crooks.

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From the business

Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.

Company Representative

Thumbnail of user markk83
Sarah C.
Customer Experience Specialist
Typically does not respond to reviews

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