• Flighthub

Flighthub

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Overview

Flighthub has a rating of 2.2 stars from 5,052 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flighthub most frequently mention customer service, credit card, and cancellation fee problems. Flighthub ranks 249th among Plane Tickets sites.

  • Service
    658
  • Value
    618
  • Shipping
    248
  • Returns
    505
  • Quality
    558

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
36
153
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How would you rate Flighthub?
Top Positive Review

“Successful Experience”

Carl B.
1/18/21

I'm here because FlightHub got my first ticketing experience with them right. Ticket in hand, I had an uneventful time at the airport going back to Laos and the trip was a good deal, too! I'll definitely use them again.

Top Critical Review

“FRAUD! Do not recommend”

Kamylla K.
9/12/24

Never trust this website. They sell airline tickets at a supposed discount. We buy them thinking we are paying less. Hours later, they deduct different amounts from our account. I agreed to a ticket for the TOTAL amount of $660. Hours later, they changed the price and the total amount was $820, with prices and fees that were never shown before. The customer service is terrible and they do not answer our questions. They just go around and around in their answers and are never clear. I contacted several agents. It was horrible, because I requested a cancellation and they still charged me an extra $75. This company is dishonest, a fraud, and they still charge me for the cancellation because they charged the wrong amount. FlightHub Booking Confirmation Number: 261-862-581

Reviews (5,052)

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Reviews that mention popular keywords

flight hub (787) customer service (742) credit card (228) air canada (87) return flight (86) booking process (56) flight options (48) book flights (174) flight times (56) booking flights (174)
Thumbnail of user ashleym139
Florida
1 review
8 helpful votes
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March 16th, 2016

Booked a flight with FlightHub three weeks ago. The booking process was easy and I was surprised to find how fast it was, all tickets were reasonably priced overall, I enjoyed my experience. Would definitely book again.

Service
Value
Returns
Quality
Thumbnail of user devram
Texas
1 review
0 helpful votes
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March 25th, 2017

If there was a zero I would have reviewed Flighthub with that. I have spent hours on hold with these people at Flighthub. They're very polite but do nothing. They 'accidentally' cancelled my flight and did not inform me and as of yet I don't have a valid ticket with my leaving two weeks away and I made the reservation three months ago. This kind of hassle takes the fun out of traveling. I've been promised on 3 occasions to get a call back about my tickets. Hasn't happened. Spare yourselves. Don't go for the cheap flights... won't happen... not worth the hassle.

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Devra,

We're so sorry to hear this! Could you please send us your 9-digit booking reference number by private message? We would like to review your case and help sort this out.

Kind wishes,
FlightHub Team

Thumbnail of user paiget9
Georgia
1 review
0 helpful votes
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July 15th, 2017
Verified purchase

This was a simple search and click to book our trip. I'm so happy with the ease of navigation I experienced. I can't wait to experience the places I'll go on my upcoming adventure and won't forget how simply FlightHub made it happen!

Thumbnail of user gloriag60
Canada
1 review
0 helpful votes
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December 1st, 2017
Verified purchase

One of our party could not travel due to pressures at work. Advised of cancellation and a much reduced refund was offered. Never received. As well can book through this site with credit for future flight. No thanks people. Was trying to book directly with Hawaiian Airlines. Did not notice flight hub had intercepted. Will be more careful in the future

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Gloria,

Thank you for taking the time in reviewing our services. Please keep in mind that even though you have purchased the ticket through our agency, we must still follow the airline fare rules. As much as we would have wanted to refund for the cancelled flight, if the airline fare rules states we can not refund, then unfortunately we can not. In certain circumstances like your own, the airline will allow to keep the ticket open as a future credit.

We apologize for the inconvenience.

Kind wishes,
FlightHub Team

Thumbnail of user gregh101
Canada
1 review
4 helpful votes
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November 29th, 2017

Honestly folks, there are simply too many issues to articulate on this site ranging from total confusion, hours on calls with their supposed 'support', to out right lies all to enhance their own revenue stream. They will not follow through on anything they may agree to do and you will spend hours following up, be passed from person to person, have to recant the issue time and time again, all leading to no resolution. We gave up and ate the financial loss rather than continue to pursue a solution. Our time is more valuable. Clearly this is a business strategy they have... delay and avoid until the customer stops calling. Their leadership and ownership should be embarrassed but perhaps the company and staff reflect their values which is shameful.

Tip for consumers:
Don't bother booking through Flighthub. They have too many competitors who can offer the same price and work with integrity. This company's leadership should be embarrassed.

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Value
Quality
Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Greg,

Thank you for taking the time in reviewing our services and we are so sorry to hear you've had a negative experience. If you would like for our higher Escalations team to look into this, please send us an email at social@flighthub.com with your 9 digit reference number and a brief description of the issue so we can assist you further.

Kind wishes,
FlightHub team

Thumbnail of user rovieb
Canada
1 review
0 helpful votes
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November 22nd, 2019
Verified purchase

This is my 4th time booking here and it all went good, Im so happy that there is a site like this. The price are the most affordable compare to other sites. Very recommended. Thank you again flight hub more flights to come.

Thumbnail of user jm1314
Canada
1 review
2 helpful votes
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November 16th, 2021

Do not book through this company! This is the worst organization I have ever interacted with. Miserable customer service, near impossible to get a hold of and they change your flight dates all the time. Save your money, go somewhere else, they suck.

Thumbnail of user hewanb
Canada
1 review
2 helpful votes
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January 21st, 2022

After charging me twice for flights by agency mistake, the flighthub refuse to address it. It has been nearly 5 months no answers(booked in Aug 18). I'm out about $6000 and no one was able to travel with the tickets. It's a terrible agency to use at this time specially considering the situations with covid 19.
One of the ticket booked was requested to be cancelled because of Covid 19 positive result, still waiting to hear from them. When you call, u wait for hrs till you give up. If you don't want to be out so much for supposedly cheap tickets, avoid flighthub. Dont throw away thousands of dollars to save couple of hundreds

Tip for consumers:
DO NOT USE Flighthub/justfly

Products used:
don't use flighthub/justfly to save money, you will end up paying more

Service
Value
Thumbnail of user neilr147
New York
2 reviews
0 helpful votes
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October 4th, 2020
Verified purchase

Easy to navigate. Are usually dislike these sites because it's hard to change your dates and move back-and-forth without starting all over again from different cities. This one was very easy. And I double check the price is against other sites and it was as cheap or cheaper than any of them.

Thumbnail of user elenag99
Canada
1 review
0 helpful votes
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March 1st, 2020
Verified purchase

After watching the prices of my trip for a couple of weeks, I felt pressured to make a decision before prices rose or seats were taken. The price was no better or worse than other places we could have gone, but this site takes out some of the research steps and makes booking convenient. Still, you are hooped if you need to make changes or adjustments since the cheapest seats usually do not include those privileges.

Thumbnail of user tonyp54
Illinois
1 review
3 helpful votes
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March 18th, 2016

My partner and I spent Valentines in Paris. Prior to checking out FlightHub reviews, we were nearly hopeless because most flight tickets costs thousands of dollars. Then after hearing about flighthub (and checking out some online reviews) we decided to try it out.

Everything worked fine, a few site glitches (could have been due to our poor connection, though) but overall, the booking was easy and cheap.

Service
Value
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Quality
Thumbnail of user faizuli3
Canada
1 review
0 helpful votes
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September 10th, 2022

It's my worst experience to deal with this company their customer service only picks up the call when you want to purchase something there is no answering at all after the sale. I was trying almost 2 days on hold more than 4 hr on hold each call but... I don't know really and ended up calling the Air line they said that this company blocks them to make any changes in tickets because they want to make money out of it as well. But really men if you need the extra money that's fine at least pick up the call.
I do not recommend anyone to buy from them its better to contact directly to the Air lines.

Service
Value
Quality
Thumbnail of user brookea14
Denmark
1 review
1 helpful vote
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April 18th, 2016

I booked a flight through FlightHub because they had some great prices, however if you need any extra assistance don't expect anything. I was trying to change my flight date through their toll free number, I could hardly hear what the person was saying to me he was talking way to fast and quiet, I did not get my flight changed he told me to call back another time and that their were no flights available for me to pick from, he said nothing regarding my flight change after that and said "we are done here, have a good day, bye", and hung up. I am not very happy about this and am still in need of changing my flight. I will not be booking through FlightHub ever again.

Thumbnail of user carolineo9
California
1 review
0 helpful votes
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January 18th, 2021

Unfortunately we received the news that my sister had to undergo a gastric bypass. She had been reporting on the phone about how it would help her if some of her family was there during the operation. Overall it was a rather stressful week, and we needed a simple but effective booking for the last minute. We don't normally travel but had heard about FlightHub, and they were able to give us the rates you'd get at any given time, not just for special occasion. Overall, they made our lives much easier throughout.

Thumbnail of user meerimm
Illinois
1 review
0 helpful votes
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August 22nd, 2020
Verified purchase

Amazing price! Found the same flights same itinerary etc with high price on other websites. This one is the best, very easy to use, ill be using flighthub for my flights since now. Gotta travel between central Asia and USA a lot.

Thumbnail of user henokk1
Canada
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

The website is easy to use and very competitive price with other online booking websites. I don't really know how they make money but their price is always $20-100 cheaper than other websites on the same flight. Hope you guys will keep it that way. Good service.

Thumbnail of user sabrinnar
Nevada
1 review
0 helpful votes
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November 21st, 2019
Verified purchase

Navigating through your website is so easy and friendly. I really liked the variety of flights which fit my schedule. I'm a first time user of your site and you have just gained another satisfied customer!

Thumbnail of user tatjanad2
Canada
1 review
0 helpful votes
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January 15th, 2020
Verified purchase

Coming from the Hospitality industry I can easily recognize that the company has very sophisticated system. The bookkeeping process was very fast and it took less than 60 seconds. This is our family GO TO company when we need any travel services.

Thumbnail of user tamv3
Canada
1 review
0 helpful votes
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September 1st, 2018
Verified purchase

I have been using flighthub for all of my trips this year. I like the size thanks to how quick and efficient it is in finding the best deal. The only thing I wish could be done more is that before booking, the site can provide more details about luggage/airlines conditions. It was my first time travelling and I of course making a mistake in booking cause I didn't know much about budget airlines to Europe (I've only been flying from Asia to Canada before with parents help as I was underage at the time). It worked out in the end but since then I'm always super cautious about this department and gotta look into the airline website itself before booking anything and that can take some time especially if I'm going with a group. So I would say little more details during checking out would be super helpful.

Thumbnail of user gayed2
Canada
1 review
0 helpful votes
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August 6th, 2017
Verified purchase

I noticed in the final payment step of booking the price seemed a bit higher but site didn't let me go back to review. Now I notice a 29.90 charge on my credit card plus the individual charges for 2 tickets.?

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Gaye,

Thank you for taking the time to review our services. We see that you have pre-selected your seats for a fee of 29.90. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.

We apologize for any inconvenience this may have caused.

Kind wishes,
FlightHub team

Thumbnail of user andrewk1089
Canada
1 review
0 helpful votes
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April 13th, 2022

As long as nothing goes wrong... you're OK. I needed to talk to a real person. 2 hrs on hold each time. When they do answer... they are robots. No concern for the customer what so ever. Really, really bad! BEWARE

Tip for consumers:
There is no customer service

Products used:
booked flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user zabith
Idaho
1 review
6 helpful votes
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May 1st, 2023

Booked flight with flighthub.com, after entering all the details it states the price changed and charged me $250 more. The vague options made me think I was doing the search again. Went through customer service immediately, spent 1 hour waiting for the guy to tell me they cant and wont do anything even though the exact same flight was still advertised for 250 dollars less. It still is right now. Never again, be very cautious of this website. I have no doubt this is price gouge tactic.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabriellal11
Connecticut
1 review
0 helpful votes
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June 1st, 2018
Verified purchase

It was a pleasant experience. 1000% better than Southwest. Prices are manageable and I did not experience any scams with seating. Overall I would purchase a ticket from Flighthub again in the future. Especially if I win this $400 monthly drawing.

Thumbnail of user davidw329
California
1 review
2 helpful votes
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March 31st, 2016

I'm not sure why the other customers are complaining about the customer service because based on my experience, the sales rep was kind and attentive. I've never booked my own flight prior to this so I was not aware that tax fees were included. The entire booking process was then explained to me by their agent. I will use them again.

Service
Value
Returns
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Thumbnail of user bruceh93
Ohio
1 review
0 helpful votes
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October 25th, 2017

I booked flights with Flighthub and when my charges showed up on my credit card today, there was an additional charge of $44 per person each way. I have no idea what the charges are for. I plan to call them to find out... but based on the long string of complaints... I'm not holding out hope. Stay away. Use Kayak.com.

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Bruce,

Thank you for taking the time in reviewing our services. As per checking, we are able to see that each of your bookings have CSA Insurance for $20.00 and seat assignment for $23.90. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.

Seat assignment fee is non-refundable however if you wish to have the CSA insurance cancelled and refunded, please feel free to send us an email at social@flighthub.com confirming the cancellation.

Kind wishes,
FlightHub Team

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Thumbnail of user markk83
Sarah C.
Customer Experience Specialist
Typically does not respond to reviews

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