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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user nilkanthw
1 review
16 helpful votes
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July 15th, 2020

I have worst experience this time with Flipkart Service. I receive phone on 28th June, after using 2/3 day I noticed issue in network connectivity and sound issue and heating issue faced. Technician visit cancel automatically. After contacting Flipkart they are just answering that our team working on it.My complaint registered 1st July and no solution is made till 15th These is not expected from Flipkart. I received defective piece and they are not replacing it.

Thumbnail of user umeshk7
2 reviews
0 helpful votes
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November 27th, 2018

The Flipkart is the best place to online Shop from Various Products to many Brands...
It's got More Reliability than any other online store... Quick, Fast, Hassle free Delivery with so many Payment options available for Customers...
Thank You!

Thumbnail of user priyankak2
2 reviews
40 helpful votes
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November 28th, 2015

Flipkart have maintained there excellence over the years for their services. Flipkart brings in a lot of amazing new categories and products everyday. I was searching for electric breast pump for my wife recently and came across some very good brands offering this product. I bought the farlin electric breast pump and I must say it really was a very good product and very affordable price as compared to other brands. I am really impressed with farlin products on flipkart.

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Value
Shipping
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Thumbnail of user abhilashyadav550
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

I ordered Glen cooktop, promised delivery date is 11th Oct 2023, till not yet delivered.When I enquiring with customer care constantly given different timeline for delivery.
First of all big billion day is biggest scam for customer.They will give not cash on delivery option.Only prepaid.once payment done they will not bother about customer.

Thumbnail of user sr590
1 review
0 helpful votes
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August 15th, 2022

There is no customer support email id. When asked over mobile, they have told as *******@flipkart.com but the mail got bounced from *******@flipkart.com
I have not ordered but a product was delivered to me on cash on delivery. When nobody from my family has ordered, I wanted to return and get my refund. But flipkart without answering, taking me for a ride. Most untrustful organisation

Tip for consumers:
Guys , don't buy from flipkart.

Products used:
i donot know. i have not placed order

Service
Thumbnail of user nileshs11
1 review
0 helpful votes
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September 7th, 2017

Please Don't Purchases products from Flipkart.
Look at this... Thia is my lenovo k6 power temperature report.
I had requested for replacement but jeeves technical had make wong submission about this report after 5 days of my replacement request so now my replacement policy has over and Flipkart said now you want to go for service center.
My contacts number *******383 and mail id *******@gmail.com

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Value
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Thumbnail of user yashnaj
2 reviews
0 helpful votes
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August 28th, 2017

Flipkart is an online shopping site. There service is really good. I ordered a stuff which was good but i didn't liked the fitting so i have to return it and they came next day for the pick up and and got my refund in few hours. It was really happy with the service they provide and they got a lot reasonable product for you whether its you or your house anything they have it and a reasonable price.Do try flipkart its amazing.

Thumbnail of user swagatp
5 reviews
6 helpful votes
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November 16th, 2017

I had a bad experience with Flipkart on purchasing a washing machine:

1. Late delivery
2. Improper updates regarding delivery
3. Wrong update showing cancellation after delivery when cancellation is not requested
4. Wrong update showing product is returned with date and time when product is still there in my home.
5. Non-availability of demonstrator/installer even after 5 days of delivery

Thumbnail of user kavithae
1 review
0 helpful votes
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June 29th, 2022

I ordered the product... product not received but on Flipkart they mentioned it is delivered... Fake people... Also we are in Chennai they don't even have tamil speaking people in customers care... very worst customer care I ever seen in my life... People who called they don't even know English fully hindi acent people... still I don't know why they put false update... Amazon is much better than Flipkart...

Tip for consumers:
All waste in Flipkart

Products used:
Grocery

Service
Value
Shipping
Returns
Quality
Thumbnail of user sathishkumarr
1 review
0 helpful votes
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June 8th, 2020

I'm purchased tv in flipkar.
They are suffering me at the installation time
Tv delivered on 06. 06. 20
But they are not installed till now
They called me on phone
Sir we will come today, tomorrow and next day
This type of answers they told

Thumbnail of user anjalia2
1 review
0 helpful votes
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May 1st, 2018

The most pathetic customer care. They don't background check thier sellers and don't take back defective products. Will never be ordering from them again! They take ages to get back to you and then don't resolve everything.

Thumbnail of user rakeshk41
1 review
0 helpful votes
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October 22nd, 2018

The story of Big billion days by Flipkart... Exchange your old phone for a new one. I ordered a new phone Vivo V 11 and exchanged my old phone Motorola G5 against same from the site. The order was accepted and everything went okay. However at the time of delivery, delivery boy declined to accept the old phone due to a scratch only on screen, Do they really expect A BRAND NEW OLD PHONE for exchange? Now, I talked to their customer support team, who are actually very rude to talk, much more even compared to the delivery boy who comes to delivery, they say, to submit the phone pictures, we submitted and they approved, but again delivery boy arrived and did not deliver my phone. I called customer care to cancel the order, but they won't do that as well. Lots of hiccups and breach of contracts in the system. Full of flaws referred to as FlipKart.com.

Thumbnail of user biswanathn
1 review
1 helpful vote
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June 30th, 2021
Verified purchase

I have ordered a thermometer and oximeter from Flipkart, they have cheated me by providing the thermometer without the oximeter. They are rejecting my refund request. It's been a month, the support is saying that they are looking into the issue. Pls don't buy from Flipkart, they advertise something and deliver something else.

Tip for consumers:
No one should buy from Flipkart

Products used:
Thermometer and oximeter

Thumbnail of user imrank101
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Recently I have ordered a Huggies Wonder pant combo, on flipkart big billion day.
As the big billion day has gone so far, no response from team, I am taking a follow up with the team but no one bothered to get it delivered.
As I Have also complained on tollfree but they are disconnecting calls.
Pathetic service, it's all about to make a customer fools on big billion day.

Tip for consumers:
Don't buy it from flipkart, As Amazon will give u a better service than flipkart.

Products used:
Huggies Combo Dipper Pack.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chanchals7
1 review
0 helpful votes
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June 29th, 2020

Took one moth to take an order for a phone, no option to make online payment other than choosing COD, Logestic lied for delivery attempt, no one even called for delivery attempt. I kept asking where is my order, third day Delivery boy says he wont take cash. I wanted to speak to supervisor no one contacted me even a single time, no one gave me option to make payment and finally order was cancelled saying 3 times attempt was done. Three days all my efforts, no one called me a single time. Flipkart support keep disconnecting my calls every time. Useless support, pathetic company who has no value of customers.

Thumbnail of user rakeshk93
1 review
0 helpful votes
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August 20th, 2020

Flipkart not complete his policy. I have purchase vu 4k tv with his 2 year extended warranty. I complain my tv issue to flipkart and his warranty partner from 1st week of June to till date. But not solved my problem.

Thumbnail of user sreen9
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Please don't buy costly products for flipkart worst quality maintained online shopping company so be careful really I will suffring for buy products I ll booking one brand flipkart send another brand with wasted too much time,,,,,, worst customer care services weast time just time pass loos talk

Tip for consumers:
Many many poor service

Products used:
Products Replacement policy but not replaced

Service
Value
Shipping
Returns
Quality
Thumbnail of user saror1
1 review
0 helpful votes
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September 18th, 2023

The shoes I ordered never arrived but the money was taken from me and there was no response.
Even when I call flipkart customer care there is no response, how can I come and order the product?
Please no one come and place an order on flipkart because there is no response please don't be deceived by placing an order for a high amount

Tip for consumers:
The shoes I ordered never arrived but the money was taken from me and there was no response.
Even when I call flipkart customer care there is no response, how can I come and order the product?
Please no one come and place an order on flipkart because there is no response please don't be deceived by placing an order for a high amount

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user safwanh4
2 reviews
2 helpful votes
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October 28th, 2021

Never purchase furniture here, or anything
Waited for a month for a dining table set, order was delayed for 12 days after the promised date and then cancelled.
Reaching out to customer service or escalation team is impossible, they give callback but put you on hold and disconnect.
Incorrect information on the order details, says shipped a month ago at the end of the month the customer service says order is not shipped yet and seller doesn't have the product itself, after a month with wrong updates all this while.
Save yourself trouble and avoid shopping on this pathethic company.

Tip for consumers:
Avoid shopping on Flipkart

Service
Value
Shipping
Thumbnail of user sanjits2
1 review
0 helpful votes
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March 11th, 2023

I have purchase i phone 13, but flipkart not deliver on time it's going delay without any notice. I have so many time contact with flipkart customer support but they are not solve my problem. So please guys don't shopping with flipkart try with another shopping site.

Service
Value
Shipping
Thumbnail of user jawed00025
1 review
1 helpful vote
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April 27th, 2023

Before placing order they agree at my convenience time,
After placing order they are saying that their logistics work 9 am to 7 pm which is my office time.
Customer care guy, They don't even have the delivery guys number or any contact details,

If you escalate matter then do something and you will start getting fraud calls,

One that day got around 100 spam calls,

If there any - review I'll give them,

Worst service ever seen!

Products used:
Fridg

Thumbnail of user snehas12
2 reviews
1 helpful vote
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November 4th, 2023

Last 3 orders were shipped to gwalior instead on Balaghat MP. For more than a month the issue is not resolved and order not yet delivered. Upon cancelling rs 30 has been deducted? This is disgusting. Flipkart was not able to deliver the order for almost a month! And still you see it reasonable to deduct cancellation fee on customer's prepaid order?
Issue a complete refund as Flipkart has not delivered orders for more than a month, otherwise I logged complaint with Flipkart, no response even after 10 followup calls. Their Call center agents would just disconnect the call. This is such a disgrace. This is my last order with FLipkart. Seems you guys are highly unmamaged now and could not track the huge cusotmer base. And their higher executives are just drawing salary with 0 focus on operational quality.

Products used:
clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sushmat2
1 review
0 helpful votes
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October 15th, 2019

I raised a return request 15days back but still their is no pickup from their side, they keep on repeating same thing over and over again but no resolution till date. I really regret buying from this cheat company

Thumbnail of user sanjays177
1 review
0 helpful votes
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June 12th, 2022

My experience with flipkart is very very bad.My son ordered two packs of 500gms bournvita. But got one pack of 500gms. After lodging complaint, they are simply telling stories since last 20 days. Very cheating people.

Thumbnail of user sonun2
1 review
0 helpful votes
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April 3rd, 2022

I had brought an ear pod in Flipkart but i got a bad response from them as they did not deliver on time.
When they delivered unfortunately product was missing with torn box as soon i filed an issue in the app but on the next day the rejected that later on again i rised the issue but i got the same response, after few attempts suddenly they blocked my account in Flipkart app then i tried all the possible ways to contact Flipkart executive but they didn't respond properly in the last they said i won't be getting my amount or that product.
By this i was cheated by the Flipkart online delivery agency

Tip for consumers:
Check whether shipping is proper or not

Products used:
Gadgets

Service
Value
Shipping
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Quality

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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