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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user arpitt1
2 reviews
0 helpful votes
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November 1st, 2021

My account was blocked suddenly i don't know why. I waited 45 minutes in chat support so that I can unblock my account. I was chatting through my friend's account. I don't know their representative was sleeping that time what. First I was getting replies very very late. Apart from that 2-3 times they just told me that out supervisor is here to help you. And after some time my chat got closed. Wtf $#*! services really.

Thumbnail of user rajeevs51
1 review
0 helpful votes
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March 24th, 2022

Flipkart is not understanding the feelings of customers as I have order the shirt. I was waiting for the delivery and 2 day before automatically they cancelled... When I called back they replied to order again... And I can't wait longer for the product... What kind of bull$#*! I don't know. Even they was not talking even politely... They don't have sense to talk. I'll never order from this app.
Or nor suggest to order from this app.

Products used:
Shirt

Thumbnail of user paruls34
1 review
0 helpful votes
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November 18th, 2021

Never buy any thing from flipkart. It's been twice now. Very bad service and experience. Bought a dining table. No installation, no follow ups, no response. Such a big organization and such a bad service.

Tip for consumers:
Don't waste ur Money and time here.

Products used:
Dining table

Service
Value
Shipping
Returns
Quality
Thumbnail of user munipalles
1 review
0 helpful votes
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November 3rd, 2020

I earlier wrote regarding replacement and refund for ikall k320, they might have seen review here or on their site itself, they themselves phoned me then and assured refund. Lastly they picked up my phone and the next day they refunded my amount. At last after so many times calls and lastly writing review this happened. Thanks for review sites.

Thumbnail of user samyaks
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

Worst experience, i ordered the product on 22 september(worth Rs 3149) it was supposed to be delivered till 29 september, you told me on 30 September that the product is cancelled by Flipkart itself due to some delivery issues and the Refund will be paid within 2-4 business days.

From then I have contacted numerous times to Flipkart's customer care for Refund, every time after discussing the issue they promise to Refund me within 48 hours.

You are Promising to Refund me from 30 september, after numerous calls finally you committed on 8th october that the issue will be resolved Before 13 October...

Today is 15 october, your senior customer care employee after discussing the issue put me on hold for nearly 34 minutes, no reply nothing, is this the way you ignore your customer, Flipkart?

Thumbnail of user rameshv22
1 review
0 helpful votes
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August 6th, 2022

Order placed on 24th Jul'22 & delivery was confirmed on 30th Jul'22 but I didn't get my order yet. No updates from customer support, not getting updates of my queries/complaints. No official email id is to sent our written concern. No cancellation policy, No refund policy. It seems that they have taken my money and I will not get it return. The gesture of non response is completely shown as a FRAUD COMPANY.

Tip for consumers:
Your money will get stuck. Don't use flipkart

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirishab2
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I have been shopping in Flipkart for more than 5 hrs, it used to be good,

But now it's horrible, one of my item was showing status as Out for

Delivery since Jan 12th, and now today's date is Feb 17th.

I have been chatting and talking to customer care since 4 weeks, I might

Have contacted more than 10 different people from Flipkart support, but

None of them resolved issue, and asking same query again and again.

I didn't expect this from Flipkart.

If you are not able to deliver please cancel my order, I can understand that, but doing nothing is horrible.

Attached screenshot for order reference details.

RIP FLIPKART

Thumbnail of user dharmishtham
1 review
0 helpful votes
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October 23rd, 2021

Very bad and third class service
Very very poor and third class service of delivery and customer support as never delivered product on time as per thier commitment. Very bad experience and never give suggestion to buy any product on flipkart

Thumbnail of user leoa143
1 review
0 helpful votes
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June 14th, 2023

I ve ordered a 55 inch smart tv and Flipkart delivers in time however installation they have postponed more than 7 days and no option to cancel
14 times called their customer support and got reply wait! Sorry for that but no installation after 7 th day
You want you return but product return is not allowed
Customer service behave like Govt officials
And asked me to go legal against their company
Not sure what to do! Pls don't order or use un professional company
There are many online platform available
Flipkart service centre is a crap and they want to company to close
Pls don't order any TV or big items with flipkart

Thumbnail of user anuradhar15
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

Guys b careful while placing Orders on Flipkart. I bought a 6litre pressure pan from Flipkart which i got delivered on time but while agent came i handed over cash 600/- short n informed him to wait till i withdrew cash so i can pay entire amount of 2000/- on the way i got a link n paid for the product. Nowvi came to delivery agent he refused to give my money back n in the process i wrote to both Flipkart n their delivery agent to reverse credit of excess payment of 2000/- but they don't care really for their customers. Hence i lost 2k. So my cooker costed me 4000/ in place of 2000/- learnt a lesson to go buy from local shops then buy from cheats

Thumbnail of user nareshk40
1 review
0 helpful votes
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February 25th, 2021

Flipkart sell fake items n low grade items n miss on delivery and dont refund, dont buy on products on flipkart and you cant trust the f**king customer care they disconnect the call as they here the refund word

Tip for consumers:
dont buy on flipkart it will flip you with sad experience

Products used:
bags and almost all

Service
Value
Shipping
Returns
Quality
Thumbnail of user pragatip4
1 review
0 helpful votes
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October 20th, 2022

Siddharth Singh from Flipkart Travel Customer Support, was really brilliant and helped to resolve my issue regarding the flight cancellation, He helped me to do find the booking id... Thank you soo much

Thumbnail of user sudhirs20
1 review
1 helpful vote
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June 3rd, 2020

I had ordered 10 Mysore sandal soap of 75 gsm. I paid Rs 644 when I received the soap I found that MRP rates were erased. I got suspicious and checked the rate from net and found the rate to be Rs 38 per piece the total cost would have been 380 and not Rs 644

Thumbnail of user diwakarj
1 review
0 helpful votes
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September 1st, 2020

Flipkart is not able to trace the shipped product. It is not able to re ship the product to its customer, more than 20 days passed, ordered product not delivered till date. Flipkart, s advice to its customer is to cancel the present order and re order the product.

Thumbnail of user amishb2
1 review
1 helpful vote
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October 18th, 2020

Never paid amount before delivery, I already paid from credit card, still my delivery not come. Customer care no. Never given answer.
U cont. Written email but nobody reply status.
If time given that time not come, if we checked n seen status only paked still waiting for shipping. Atleast all major city customer care no. Have, what happened to our delivery at least we know...?

Thumbnail of user happys455
1 review
0 helpful votes
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April 19th, 2022

Service from flipkart is very poor.
If you try to post a negative review about a product, most of the time Flipkart will not post it on their website.
They will try to keep only postive reviews on their website, so they can cheat people by selling poor quality products.

Tip for consumers:
Stay away from this cheater website

Products used:
Natraj Atta Chakki

Service
Value
Shipping
Returns
Quality
Thumbnail of user maheshd11
1 review
0 helpful votes
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May 30th, 2020

I have bought Redmi note 7 pro from flipkart on June 2019. But since 11 months I am able to use it for six months. And still today also it is faulty. I am terribly unsatisfied with flipcart products. And above all flipcart doesn't help you at all.

Thumbnail of user rajivr18
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Flipkart refund customer care number. 9153.56.47.89. Flipkart customer service cnter number. 93.394.40.050.Flipkart refund customer care number. 9153.56.47.89. Flipkart customer service cnter number. 93.394.40.050..

Tip for consumers:
Flipkart refund customer care number. 915.356.47.89. Flipkart customer service cnter number☎. 933.94.400.50..

Products used:
Flipkart refund customer care number. 915.356.47.89. Flipkart customer service cnter number☎. 933.94.400.50..Flipkart refund customer care number. 915.356.47.89. Flipkart customer service cnter number☎. 933.94.400.50..

Thumbnail of user samridhis3
1 review
0 helpful votes
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September 18th, 2022

I am Samridhi Sabharwal. I ordered a Samsung Galaxy flip 4 with which watch was free with a minimal amount of 3000. At time of pre booking I called an executive he told me that a voucher would be available when phone would arrive at my door step. Second time I called customer care, when phone arrived they said that voucher for watch would be available when replacement policy of phone for 7 days is over. Then third time I called they told me to wait for 24 hours. Then forth time they told me they have launched a complaint against the voucher not showing. Since then I have made 15 calls twice daily.

Facing such bad experience I am boycotting flipkart because amazon was never a problem.

Thankyou for your Ignorance

Tip for consumers:
never use flipkart use Amazon

Products used:
samsung flip 4

Service
Value
Shipping
Returns
Quality
Thumbnail of user ragggt
1 review
0 helpful votes
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July 1st, 2022

Winzo customer care helpline number//629,, 09,, 41,, 91,5 call now
Winzo customer care helpline number//629,, 09,, 41,, 91,5 call now
Winzo customer care helpline number//629,, 09,, 41,, 91,5 call now

Tip for consumers:
Winzo customer care helpline number//629,,09,,41,,91,5 call now
Winzo customer care helpline number//629,,09,,41,,91,5 call now

Products used:
Winzo customer care helpline number//629,,09,,41,,91,5 call now
Winzo customer care helpline number//629,,09,,41,,91,5 call now

Service
Value
Shipping
Returns
Quality
Thumbnail of user pushpendrak1
1 review
0 helpful votes
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July 12th, 2017

I was calling/mailing to flipcart from day one for replacement my product as it has issue but no response and their customer case only missed call me, after that text me "apolizise for not being able to call you". They are not wants to replace the product. Even they are not mailed me, not mailed me. Very bad and pathetic service of flip cart. Never suggest to anyone to purchase any product from here. Have to complaint on consumer court. They are not serious about clients.

Thumbnail of user amrapalis
1 review
0 helpful votes
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September 8th, 2022

I have been calling for 7 days, no solution, just told me to wait for 24 hours and sent me a different product. That means if you don't communicate on your own then your money is gone., Sach a pathetic FLIPKAR service... Plzz do not purchase in flipkart

Tip for consumers:
Amazon is best

Products used:
Mivi coller classic neck headphone
I have been calling for 7 days, no solution, just told me to wait for 24 hours and sent me a different product.That means if you don't communicate on your own then your money is gone.,Sach a pathetic FLIPKAR service... Plzz do not purchase in flipkart

Service
Value
Shipping
Returns
Quality
Thumbnail of user dineshs74
1 review
0 helpful votes
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October 22nd, 2023

Flipkart Team,
I got a FAKE Whey protein product from flipkart which i ordered on 17th of October 2023. I have an official email from MuscleTech stating its an unauthorized product and do not consume it. I have attached the email conversation for the same.
As i have purchased the product from Flipkart so Flipkart would be responsible for this, and are liable to refund my money back. The product is still in the same condition. I have not opened the product yet. Flipkart supposed to take action against the seller

Tip for consumers:
Flipkart Team,
I got a FAKE Whey protein product from flipkart which i ordered on 17th of October 2023. I have an official email from MuscleTech stating its an unauthorized product and do not consume it. I have attached the email conversation for the same.
As i have purchased the product from Flipkart so Flipkart would be responsible for this, and are liable to refund my money back. The product is still in the same condition. I have not opened the product yet. Flipkart supposed to take actio

Products used:
Order#OD*******38387100 - Refund Request

Flipkart Team,
I got a FAKE Whey protein product from flipkart which i ordered on 17th of October 2023. I have an official email from MuscleTech stating its an unauthorized product and do not consume it. I have attached the email conversation for the same.
As i have purchased the product from Flipkart so Flipkart would be responsible for this, and are liable to refund my money back. The product is still in the same condition. I have not opened the product yet. Flipkart supposed to take action against the seller

Service
Value
Shipping
Returns
Quality
Thumbnail of user chandranid1
1 review
0 helpful votes
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June 24th, 2023

I bought Marq AC from flipkart, material received damaged with accesories missing, although flipkart is not accepting the return request, they rejected for return of AC thrice. Customer care representatives are careless and not cooperaing to resolve my issue. Made consumer forum complain, although they are indifferent to solve my issues. Dont buy anything from flipkart.

Thumbnail of user sambhavit
5 reviews
134 helpful votes
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February 4th, 2016

Flipkart Is trustworthy site for shopping electronic gadgets. Last week I bought a mobile phone from here and it got delivered to me within 3 days so according me Flipkart is Quick and Provide Quality Product.

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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