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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 741st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user ajitk32
1 review
0 helpful votes
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March 24th, 2022

I had ordered Realme9 Pro+ with exchange of my Redmi7A. This was for the 2nd time I had ordered the same model with the same exchange model but IMEI was different. My Redmi7A is extremely good condition but the delivery boy reduced Rs. 800/ both the time without any valid reason. I am done with the poor marketing and gimmicks played by Flipkart.
While on Amazon I had ordered another phone with the same model i. E Redmi7A & they proceeded very smoothly & without any argument & trouble.
I would like to advise everyone reading this not to fall for Flipkart cheap marketing tricks. Be careful about the

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Thumbnail of user aaaas
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Bad quality and worst customer support, received broken and missing items multiple times, also on top there is a no refund policy. Flipkart is just getting worse

Tip for consumers:
Don’t buy products who have a non refundable policy on Flipkart.

Products used:
Screen protector, garden products.

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Value
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Thumbnail of user upendrak4
1 review
0 helpful votes
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November 2nd, 2020

Such a worst service from Flipkart, I have received a used piece of IPHONE in the Big Billion Sale. On the name of Big Billion Sale you guys are cheating the customers with the duplicate products. It's really shame on you guys. Better to stop this cheating service and cheating game, or else one fine day we will start processing legally for all the issues with Flipkart.

Thumbnail of user dileepbobbili
1 review
0 helpful votes
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April 27th, 2023

I placed order 14th APR 2023 then the deliver date on or before 25th of the month. But while tracking on 16th recived to the my nearest hub. I was thinking that I'll get couple of days, but i wonder that on 25th evening without my knowledge, consent they just postpone to next month 3rd. When call to customer care they are giving reply irrelevant information and very ridiculous words. My query not resolve and still my product didn't recived and i paid full amount before that. It's a very very sad and worst thing i ever seen before.

Tip for consumers:
I placed order 14th APR 2023 then the deliver date on or before 25th of the month. But while tracking on 16th recived to the my nearest hub. I was thinking that I'll get couple of days, but i wonder that on 25th evening without my knowledge, consent they just postpone to next month 3rd. When call to customer care they are giving reply irrelevant information and very ridiculous words. My query not resolve and still my product didn't recived and i paid full amount before that. It's a very very sad

Products used:
Kitchen

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Thumbnail of user kalpanas21
1 review
0 helpful votes
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September 25th, 2020

I bought a saregama carvaan of amount 6360-/ and it is defective, it is not opening and l also bought a bed table and it's been 1 week only and the table is broken all the screws and pins and nails are broken i prefer all of u not to buy anything from this company... it's the worst company ever

Thumbnail of user govindr3
2 reviews
3 helpful votes
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January 23rd, 2017

Got a very bad product nd cheap in quality i as very sad after getting that product i feel very sad becoz this type of big growing company giving so much bad product... so plz make sure next tym pls buy cod only from any website

Thumbnail of user vikasc13
1 review
0 helpful votes
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August 26th, 2020

Flipkart is really very bad app, i suggest u all not use it, i am not saying it on air but i have a very bad experiance with it,
Just i ordered 2 serum of costing 1100 approx and made payment online even after it 23 days approx have alredy been passed but they didnt deliver product to me still now.
They only use your money even without intrest.
When i called customer care than each time they gave me next delivery date and till that date i again didnt get the product.
Even they hold my call for 40 minute and even after that no resolution provided to me.
Very fraud app have no value for its customer.
Just use amazon or other app bt dont trust on cheater flipkart.

Thumbnail of user devendrak
2 reviews
2 helpful votes
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June 30th, 2015

They are cheaters. They sell products at a higher cost than the market price and then give hefty discounts to show that they offer best prizes.
Philips Hair straightner HP 8310 is priced at 1995 Rs on Flipkart where as if you see other sites like Jabong, they are offering same *******@1570Rs.
They are befooling people!
Also their Courier partner Ekart delivers products so late and when asked to come & deliver at a specific time, they refuse to come at customer convenient time.
Hopefully Flipkart changes its rates and their Courier Partner Ekart else they will loose their customers very soon

Thumbnail of user shreeyam
1 review
0 helpful votes
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August 23rd, 2020

I had some of the rupees in Flipkart and I was not able to redeem them. So I called Flipkart and the guy who was helping me asked for my CVV number of the debit card. After talking to his senior about he asking my CVV number, he said Some of our employees does that. They are not reliable.

Thumbnail of user sujiraji123
1 review
0 helpful votes
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December 12th, 2023

Washing machine problem under guarantee period
We bought marq(Flipkart brand) washing machine on Feb 2023. Within 6 months got prob. Technician said drain motor gone have to replace and same he replaced in a week. Again within 2 months in November month got prob and complaint this time they said washing motor gone. That is November 15th, technician visited 16th nov and said within a week will replace the motor but 25 days over no one has come. Whenever I cald customer care they said wait for 24-72hrs. Finally they came on 12th December. They changed the washing motor and additional they said capacitor got damaged and we have to replace that too with charge. So please don't waste money in Flipkart product and also extended warranty company name jeeves. Waste of money. Service is very worst in Flipkart. Flipkart and Jeeves is not worth even for a single star. This single star is only for the technician who visited and did serviced

Products used:
Washing machine

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Thumbnail of user mahendran6
1 review
0 helpful votes
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August 15th, 2022

I brought vivo t1 mobile phone on exchange against samsung M02s. Payment given through online after minus my old phone price after that I was paid ******* rs somthing and today on dated 15/08/2022 delivery boy delivered phone and getting my old phone he pass my phone and told me his system show 4900 ra collect. After that I told him I was pay my payment why so i give you money but they told me system show and i will call Flipkart customer care but they are very foolish person they disappointed me. I will throw this issue all people and social media.so pls avoid Flipkart they are giving bad service

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Thumbnail of user nishik10
1 review
0 helpful votes
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November 1st, 2022

I had ordered the blue colour dress with the order id-OD**************, I got the black colour dress, pathetic quality with different colour, have made 2 times return request, the moment I got my dress the same day raised return request, they are keep rejecting my return request, I am not getting any call from a delivery partner, nor Flipkart end, I am keep requesting to take back your product and refund my amount, yet they are not helping. Worst service proud work.

Thumbnail of user manavi.khanduja
1 review
0 helpful votes
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July 20th, 2023

I've never come across a more deplorable online website. From the minute I tried logging in, I started facing issues. The deals were not clear, the customer support not provided. I only ordered from them because I wanted to get a google pixel phone, and UNFORTUNATELY, they are the only selling partners, else I would've NEVER ordered with them. After ordering, the delivery has been a pain. Their customer support is absolutely terrible - with no facility to connect over a call, and the messaging center being very poor with their responses. Overall, a PATHETIC experience with the site! I will NEVER order from them every again!

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Thumbnail of user aliasgart
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

I havey order 3 tshirt in price 204
An i havey done an conform order. After 2 days Flipkart cancel my order without my permission this is wrong an after Flipkart increase the rate of t shirts. Why Flipkart not give me t shirt bad service soo bad plss don't buy any thing on Flipkart

Tip for consumers:
no this is sooo bad an chip site don't buy any thing on Flipkart soo bad service

Products used:
T shirt

Service
Value
Shipping
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Thumbnail of user avnishg
1 review
0 helpful votes
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August 28th, 2020

I bought oppo A9 mobile from Flipkart and order date was 19th Aug 2020 and Expected delivery date provided by Flipkart was 26th Aug 2020. Suddenly expected date has been changed to 28th Aug 2020 on 26th Aug.
As per new proposed date my phone should be delivered today but unfortunately no one even tried to delivered it.
Product is at hub nearest to since 4 days but no action has been taken even after I had made 4-5 calls to Flipkart support team.

Thumbnail of user jiteshl
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

I was booked arks massage mat of blue color. But in first i receive child car from delivery boy and in replacement recived plastics spoons and till not yet my refund money too. I dont know in future my refund accepted or not or not but i am not trusted on flikart in future. I resquest to everyone dont buy on flipkart.
Again in replacement today(16-08-2022) i recived plastics spoons. Please i request to dont buy anyone from here its big fraud.My replacement want arks mat massage mat but again i got plastics spoons.

Thumbnail of user karthickv1
1 review
0 helpful votes
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January 30th, 2021

1 bluetooth purchasing from facebook mentioning for branded that's the reason ok with continue to the purchase. Arrived from 24th january. I get open the bluetooth totally scartched. I will call inform to the return policy. Flipkart Delivery (chennai Pooja Delivery Agency) Manager Santha kumar ok will collect to the kit for the Delivery persons. As of now 7 days completed. Call & informed to the manager Santha kumar many reasons telling Daily. Today picking a call from Sales Executive fight with me. Sales Executive telling how many people's am giving to help. Am not supporting to customers. U Directly contacted with Production Company. Kindly Requested Don't buying Online Purchase.

Tip for consumers:
No

Products used:
1 bluetooth purchasing from facebook mentioning for branded that's the reason ok with continue to the purchase. arrived from 24th january. i get open the bluetooth totally scartched. i will call inform to the return policy. Flipkart Delivery (chennai Pooja Delivery Agency) Manager Santha kumar ok will collect to the kit for the Delivery persons. as of now 7 days completed. call & informed to the manager Santha kumar many reasons telling Daily. Today picking a call from Sales Executive fight with me. Sales Executive telling how many people's am giving to help. am not supporting to customers. u Directly contacted with Production Company. Kindly Requested Don't buying Online Purchase.

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Thumbnail of user tejald
1 review
0 helpful votes
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September 12th, 2018

Not statisfied with your service. Actually I want to gift this one to birthday boy whose birthday was at 11th September. And due to your delivery date of 11th September, I have order this one.
Now it's not worth for me.

Thumbnail of user simrans46
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Don't by in BBD sales. No one working properly. Very worst service's in Andhrapradesh. I am uninstalling the app
I am working in Flipkart -ekart services as a HR manager.

It my suggestion don't use Flipkart

Tip for consumers:
Mobile

Products used:
Mobile

Service
Value
Shipping
Returns
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Thumbnail of user nehat34
1 review
0 helpful votes
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November 22nd, 2021

My order no is OD************** didn't received and app showing it's delivered this kind of service you given fake delivery person and flip cart not trustable company I am your old customer but now will never order from your app guys don't book anthing from here

Thumbnail of user suchandg
1 review
0 helpful votes
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October 9th, 2020

My name suchand ghosh. I purchase Realme C3 mobile 4G_ 64 GB date 16.07.2020. But delivery mobile 3G_ 32 GB. I call coustmer care 7 times told 72 hours problem solved. 18 days don't problem solved. Plz help me.

Thumbnail of user vikashg10
1 review
0 helpful votes
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October 6th, 2022

Flipkart delivery is Very poor i am order smart watch for flipkart and delivery date is 6/10/22 but my order not deliver in my place Very bad service by flipkart and not any costumer care suport same on you flipkart delivery service...

Thumbnail of user gds5
1 review
0 helpful votes
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November 20th, 2020

The mrp of rs. 363 was written instead of rs. 167 of Dabur vatika hair oil 300g. Then discount of 32% was offered. 32% on 167 is rs. 113.6. I paid 245+ 60 = 305 rs i. E. 191.4 rs. More and rs. 138 more on mrp. So they have cheated the customer by providing fraudulent mrp.
They should mention the correct mrp and should give 32% discount on correct mrp of rs. 167.

Tip for consumers:
they write more price than mentioned in the mrp. then they offer discount on the manipulated mrp so that the payable amount is more than the mrp. this is how they cheat the customer. they hide the mrp on product by marker pen.

Products used:
dabur vatika hair oil 300 ml.

Service
Value
Thumbnail of user misvaibhav19
1 review
0 helpful votes
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September 1st, 2023

Had purchase speaker F&D F 3800X 160 W Bluetooth Home Theatre with order Number OD************** on dated 16.08.2023
The Speaker has been dead since i got it and it was reported as such but still my problem is not resolved
Even though I have complained many times, it is not being attended to, they are constantly closing my complain

Tip for consumers:
Service Not Proper

Products used:
Speaker

Thumbnail of user raviu4
1 review
0 helpful votes
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November 27th, 2020

My footwear item was picked up for exchange and then the seller cancels it after receiving the exchange item Flipkart instead of refunding my money keeps on making spam calls 5 days in a row asking irrelevant questions so that I leave the issue out of frustration which I did eventually though i lost my money for no fault of mine Flipkart just fleecing customers

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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