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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 741st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user anily11
1 review
0 helpful votes
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June 18th, 2020

I have purchase one AC From Flipkart and called For installed then they told me various price for installation they told if your AC is inverter then you have to pay more price for new AC installation and if your AC is non inverter then less price and installation date is after 4 days so don't purchase any thing very bad company

Thumbnail of user madhurs3
1 review
0 helpful votes
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March 21st, 2020

Flipkart is the first fraud company ever seen, worst service providing by Flipkart. They are big cheaters, they providing 3rd class material, if you return this 3rd class material they blocked your account.
#flipkart
#flipkartFraud
#flipkartBlock
#flipkartChor
#BoycottFlipkart

Thumbnail of user shameelk2
2 reviews
0 helpful votes
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April 21st, 2021

Had very bad experience after purchasing Whirlpool refrigerator online through Flipkart.

Purchased the product Whirlpool 325 L Frost Free Double Door Bottom Mount on 31st March. It was a gift to my brother in law for their home ceremony.
The product delivered on 2 April and installation done on 6 April.
On 10th April we observed the freezer not working and contacted services center on same day.
The technician turn on 13th April and told there was leakage in freezer gas tube. Till this my return policy with flipkart expired. Now flipkart is safe.
Now we are going through all the pain to get the part replaced, after struggling one week got call from dealer to bring the faulty Refrigerator and collect the replacement because the product is not purchased from them.
Why do we have to struggle for the product which
Not even used for a week and which is still under warranty. Online purchase is a risk, never purchase such thing online, go to direct dealer and buy.
The product worked only for 3 days that means it was internally damaged or refurbished.

Tip for consumers:
Clarity of the dealer's so that we can interact if have any issue with the product purchased

Products used:
Electronics

Service
Value
Quality
Thumbnail of user premag3
1 review
0 helpful votes
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October 22nd, 2023

My Air birds not working sound not working customer care not responding I'm order 7 days 8 days working day company policy return but not return no responding 3 to 4 time complete raise but customer care not solved worst company policy West product Eny one I'm disappointed return policy accept your now but I will action consumer

Products used:
Yes only one over use night time only sleeping time

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Thumbnail of user rahulk202
1 review
1 helpful vote
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December 21st, 2019

Flipkart customer care number//*******687///*******687///Flipkart customer care number//*******687///*******687Flipkart customer care number//*******687///*******687Flipkart customer care number//*******687///*******687Flipkart customer care number//*******687///*******687

Thumbnail of user pankajk57
1 review
0 helpful votes
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August 24th, 2020

This is second time that, your E-Cart logistics team is ignoring my order, 18 days to reach from Pune-Beed which is 2 days schedule, And I mention it only For, Paid parcels you are doing late means you have nothing to do for paid things, Great I'm gonna viral this on Twitter and all possible social networking sites, Enough is Enough sir...

Thumbnail of user kaushikb5
2 reviews
1 helpful vote
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July 30th, 2020

I was a nice experience of being a customer, good delivery packing and all.
It contains all type of clothing gadgets. So good place to buy such things.

Thumbnail of user shubhamsamanta705
1 review
0 helpful votes
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September 12th, 2023

Marq product listed on Flipkart website is very cheap quality. This marq machine will have lots of problem which you will oberserve within a month and they won't provided customer support. It's only there as a marketing gimmick. SCAM ALERT MARQ PRODUCT IN FLIPKART!

Tip for consumers:
Scam alert don't buy products from Flipkart.

Products used:
Washing Machine by Marq by flipkart

Service
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Thumbnail of user rekhal
1 review
0 helpful votes
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September 7th, 2022

Purchased Solasafe SPF 50 plus sunscreen gel from Flipkart on 23rd Aug 2022 and it got delivered on 30th Aug 2022. When I squeezed the tube for first use, found discoloration and different odor in the product and after applying it it got rashes on my face. As I am using this product since 6 months by the advise of a dermatologist of a famous Skin Clinic in Kochi I could easily identify the smell and discoloration.
Above all there was no Manufacturing or Expiry date in the tube.
When I called Customer Care it was told that they can't replace or refund the amount spent. I wonder how Flipkart can be so unprofessional with their Customers who choose skin care products.

I decided not to buy any product from Flipkart, also I will advise my relatives and friends not to buy or trust Flipkart.

Thumbnail of user pujap11
1 review
0 helpful votes
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August 24th, 2020

I have been a regular customer of Flipkart for atleast 8 years now. Have bought lot of stuff from them time to time. Recently during the August sales, I bought a HP printer from them along with a lot of other things. While the rest of the things were fine; in the printer, the power chord was missing. I raised the issue on 19th aug and they promised to resolve by 22nd. So I kept waiting but no information was received. Then we called agon on 23rd and they said they will resolve it by end of day. 23rd also passed. When we spoke to customer care guy, he said now the issue will take another 2 days. One day again has passed but still now information.

Thumbnail of user manojk212
1 review
0 helpful votes
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August 7th, 2022

They do not refund the money back. Don't trust Flipkart at all.
Don't trust on Flipkart, delivery boy do fraud and give other products against our order.

Thumbnail of user sumitg24
1 review
0 helpful votes
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September 20th, 2020

I have order a head phone wrong product + damage product dilvererd to me but I call so many times to customer support to return product and give my refund but no response

Thumbnail of user masoomaf
2 reviews
6 helpful votes
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February 12th, 2020

The website of Flipkart is good that Its have the much products but the prices are a little bit high than others and sometimes they are a low, and helpful.

Thumbnail of user minalc1
1 review
0 helpful votes
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January 13th, 2023

I have purchased a sofa bed for Rs. ******* and was delivered on 9th Jan 2023 but the colour and finishing is not as shown in the picture, the functioning is not proper. I am chasing the customer care from 9th Jan 2023 but no response every time they have common dialogue "Sorry for the inconvenience and we will try to solve the issue". Every time I raise a return Technician visit is assigned and from last 3 days 3 technicians have visited and every time they visit they say there is nothing wrong with the product. As a Flipkart customer no response or solution available from Flipkart. I have received an email from Pramod Pisal(Relationship Manager) If any issues I can write an email. I have sent emails to him but no response.

I would recommend AMAZON for online shopping as there customer services is excellent and the return policy is outstanding.

The technician visited today and said its a Manufacturing defect still they cancelled my return and refund.

Attached picture.

Its a third grade workmanship.

Dear Mr. Pramod Pisal as we spoke in the morning need the pickup of this defective sofa bed and refund as soon as possible.

I don't want any more technician visits at my place as it is been done 5 times.

Tip for consumers:
Please dont order any furniture from flipkart rather buy from local shops that are much more cheaper and good quality

Products used:
RK wood Sofa cum bed

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Thumbnail of user kajalg
1 review
0 helpful votes
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August 24th, 2017

I ordered something and I was want my order in 2 days I called them but after two days says that you do not call me and and you do not get any enquiry about your order.
Very cheap site

Thumbnail of user rakshithas1
1 review
0 helpful votes
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November 2nd, 2020

My order got cancelled after placing the order (one item got delivered to my address others rejected saying that address was inappropriate even though I have mentioned correct one)

Thumbnail of user rashmit3
1 review
0 helpful votes
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August 24th, 2018

I am a regular customer of filpcart.com. It is a good online store to buy anything anywhere. Fast & Good service. I always prefer ordering from Flipkart.

Thumbnail of user shwetap18
1 review
0 helpful votes
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November 26th, 2021

Flipkart blocked my account of two number m too disappointed I have almost shop on flipkart of rps 1lakh above after than he has been blocked my account please unblock my account soon

Service
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Thumbnail of user chandug
3 reviews
5 helpful votes
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February 19th, 2019

I always love shopping in Flipkart. It is such an user friendly app. Its presentation and details about product is very much clear. I bet no other shopping site is as user friendly as Flipkart.

Thumbnail of user subhashc8
2 reviews
1 helpful vote
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August 3rd, 2023

Purchased an earrings from Flipkart which is damaged, when I requested for return the product, Flipkart informed me return is not possible, they informed me to keep the damaged product, totally disappointed with Flipkart, I won't purchase any item from Flipkart

Tip for consumers:
Disgusting service

Products used:
I won't purchase any item from Flipkart

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Thumbnail of user amitj46
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

I have ordered many item with Amazon and find delivery on my address but when I ordered with flipkart at the same address always delayed and canceled by delivery person

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Value
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Thumbnail of user supriyas29
1 review
0 helpful votes
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June 5th, 2022

I ordered 4 items but received 3 and when i raised a complain they assured to refund my one item's cost. But after 2 days they said issue resolved and missing item has been delivered. How come they say? They have not delivered and said delivered?
They did not refund my money. THEY ARE LOOTER AND WORST IN CUSTOMER SERVICE.
Worst, i would never recommend anybody to buy anything from this website.

Tip for consumers:
DO NOT USE THIS SITE

Products used:
Jamun ( blackberry) did not delivered

Service
Value
Shipping
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Thumbnail of user sultanv
1 review
0 helpful votes
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September 12th, 2023

My product not replacement
My product seller gave a defective item, called customer care but the company did not give replacement, took full payment for the product, gave product defects

Thumbnail of user kallail
2 reviews
1 helpful vote
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June 4th, 2015

I purchased a one portable charger.the charger was damaged. I ask for replacement dealy dealy is going but didn't got a replacement?... fraud flipkart

Thumbnail of user vedantk2
1 review
0 helpful votes
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May 22nd, 2021

Pravin gaikwad deleivered the dress the boy is very kind and polite ty so much the dress is very nice and very nice quality in the lockdown the best way to do shopping I always buy products from flipcart n always I am happy ty team

Products used:
Kurti and pants

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Value
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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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