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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user amritha1
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I have ordered "Bumtum Baby PullUp Diaper"
On '21-jully-2022'. Today it's '4-August-2022'. It's now 14 days still it's not delivered and it has been cancelled by flipcard telling that it has been delayed and cancelled

Hellow guys see if flipcard can't able to delivery the product even after --days, why the hell they are advoticing that product mentioning the date of delivery, what the hell these flipcart company and service providers doing in this E- business.?

Flipcard has selected a "useless Seller" of "Bumtum Baby PullUp Diaper". He cant deliver the product within date and taking 14 days and still he has cancelled it from flipcart side. See the capacity of this "useless Seller" of flipcart.

All guys, housewives I am requesting you not to order "Bumtum Baby PullUp Diaper" from flipcart. Flipcart has selected a wrong, "useless Seller".
U will not recieve this product okay. Don't waste your money by ordering this product

Tip for consumers:
Flipcarts service feedback:-"" Bad seller and bad service from Flipcart""

Products used:
Flipcarts service feedback:-"" Bad seller and bad service from Flipcart""

Service
Value
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Thumbnail of user rams87
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Because my product reach in gorakhpur on 05/10/2022 till now no ditin got any my order id -0D************** Very very poor preference I am from gorakhpur Please don't do like that because no one peoples believe to flip kart

My contact no *******328

Thumbnail of user vikrams59
1 review
0 helpful votes
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October 21st, 2020

I jave ordered a mob on 17 oct 2020 and they promise to delivered on 19 oc 2020 but not deliverd and they are again promise to delivered on 21 oct 2020 but not deliverd and i called in customer care so many time but not give me a single ans for setisfication answer. I request to all of you, plz do not anyborder in flipcart. They are not deliver order on promise date

Thumbnail of user vishalc20
1 review
0 helpful votes
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September 23rd, 2020

The worst experience you could possibly get from a online shopping platform. I am traveling abroad and I ordered 3 rain jackets and only received 1. I reported the problem 15 minutes after the delivery was done and the agent (who does not know how to do his job probably cause of the lack of proper training)put in the wrong request. I requested for a manager callback a guy who doesn't speak English called me so he said someone else will call me back. After a day someone who speaks English called me and he didn't want to take any responsibility. He first blamed the agent for putting in the wrong request and that he had to cancel the request and place a new request. After cancelling the request he stated that the merchandise is no longer available and ended up blaming the seller for their incompetence and Flipkart can't do anything about it since it is the sellers fault. I purchased through Flipkart and not the seller (but I wish I had purchased through the seller directly or a different website). I have nothing to do with the seller and I don't care who they are because I purchased the merchandise through Flipkart and paid Flipkart for it. He finally ended up saying the same thing over and over again blaming the seller and that Flipkart won't do anything but just request for a refund. I am leaving in three days and I still don't have my merchandise or my refund.

Tip for consumers:
Please do not use this website or app. Go with Amazon or any other shopping platform for a better experience.

Service
Value
Shipping
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Thumbnail of user shraddhas16
1 review
0 helpful votes
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September 6th, 2022

Not delivered product on delivery date and giving extension again and again without permission and that to they attacked custmer by saying fast delivery means worst service.

Products used:
I have order a induction order I’d OD*******46003000 for urgency but Flipkart as always false promise

Service
Value
Shipping
Thumbnail of user prashanthg
1 review
0 helpful votes
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February 16th, 2018

My name is Prashanth and I ordered Milton Duo DLX 1000 ml Bottle orange color from Flipkart on Jan 23,2018. Although in a review customers who purchased it they mentioned about fraud doing by both seller and Flipkart. They sent me a silver color bottle and i placed return complaint. I did not get my product until today. Today date is 16 Feb 2018 so total 24 days got over. But on Amazon, i did not face these kinds of issues. Friends, please do not trust Flipkart.If you want to buy go for Amazon. Even dont go for snapdeal. They are big cheaters.

I attached order details image.
Order ID----------OD**************(1 item)
Order Date------Tue, Jan 23rd '18 10:06 PM
Total Amount---Rs1,014through Net banking

My emailid:*******@gmail.com
Mob no: *******626

Thumbnail of user kalpanar9
1 review
0 helpful votes
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July 25th, 2021

Hi my name is kalpana and I hv place a order of realme 8 on 25th July at 12:15am with my credit card and the delivery date is 25th July at 10:00am to 2:00pm but I hv not get the product. I hv talk to customer care they said your order is cancelled and you can place your order again. They hv cancelled without informing. I hv order 1st time from Flipkart but worst experience with Flipkart.
My order detils

Service
Value
Shipping
Returns
Quality
Thumbnail of user vasanthaa
3 reviews
37 helpful votes
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June 15th, 2015

In past, i liked flipkart only less, but after see and buying shirts from flipkart, i decided to buy my all dreses from flipkart, it is awesome and superb

Thumbnail of user rahult70
1 review
0 helpful votes
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June 16th, 2023

This is a cheater company.
I have also uploaded the video of this product.
Flipkart have given me a broken product.
I booked white color and received green box.

Thumbnail of user lohia.0006
1 review
0 helpful votes
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October 15th, 2023

Very poor service
Negivative marking
Not upto the marks
Product book date 07.10.2023 and dilivery time 15.10.2023 know Flipkart says 2 more days will be taken

Thumbnail of user royalj5
1 review
0 helpful votes
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July 6th, 2021

I ordered jutti from flipkart, they did not send it on time. And flipkart always delays. That why I want to suggest you that do not purchase anything from flipkart.

Thumbnail of user salonig3
1 review
0 helpful votes
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October 17th, 2021

WORST...! WORST.! WORST...!
I have faced worst delivery service from flipkart. On 4th oct I had placed my order which was to be delivered on 13th oct but on 13th oct the expected date extended to 17th oct which itself should not done. On 15th oct the parcel reached the nearest hub(Yamuna Nagar)which is only 20km away from my home but on the very next day it was in gurugram again which is about 250-300km away from my home. I can't understand what the delivery service department is doing. Its 18th oct and still I haven't got my parcel yet. It was my first order from flipkart or may be the first and last order. Worst one.!

Tip for consumers:
You have to keep patience because they are not going to deliever your parcel before 15 days. Worst delievery service every experienced

Products used:
Bluetooth earphones

Service
Shipping
Thumbnail of user abhinavd
1 review
1 helpful vote
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November 28th, 2016

I bought redmi 3s prime, which in itself is a poor product and generates so much heat that one could boil eggs with it (experienced on the 1st day of use). When reported the issue with flipkart, flipkart says that they will replace the product with another redmi 3s prime.
Why in the world would I buy another 3s prime when I know it can blast on heavy usage? I just wanted to have a refund instead of replacement of the product as I was not at all interested in using such $#*!ty thing anymore. Flipkart confirmed that theye would not refund but reaplce. I asked them to give me an option to buy another mobile worth same price or anything other product expensive than this one, but they denied every single time. Next thing that would happen is the mobile would blast on my face to which flipkart would again say a SORRY and provide a replacement of the product. DO NOT BUY ANY THING FROM FLIPKART.

Thumbnail of user mukeshj7
1 review
0 helpful votes
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May 28th, 2021

Such a irresponsible idiots are sitting at Flipkart and all people are fake as their products are. These people are selling local fake and defective products and stabbing the money like hell. This is how flipkart is earning money and acquiring bigger companies. SHAME ON YOU FLIPKART, CEO & The board of directors. Contact me and i can explain and blast you the issues i have faced so far with flipkart. AGAIN SHAME ON YOU BAS___DS.

Tip for consumers:
Do not waste your hard earned money. Prefer amazon or other sites but not these stabbers pls. Such a worst and fake people and company it is.

Products used:
Apple and Pigeon

Service
Value
Shipping
Returns
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Thumbnail of user smitp4
1 review
0 helpful votes
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February 22nd, 2022

Flipkart is not give service to regular customer as i purchase product of Opp reno 7 G With Oder Id FMPP*******826 there is not any proper Update by flipkart and even i have also talk with customer care team many times even they did not have any knowlege. I am vary disappointed with service given by you

Thumbnail of user sanjeetm1
1 review
1 helpful vote
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October 2nd, 2019

VERY VERY PATHETIC AND BAD, WHEN IT COMES ON DELIVERY PART. THEY GIVE VERY POOR SERVICE, WITH NO FEEDBACK, WITH NO UPDATION, VERY BAD SERVICE HENCEFORTH I REQUEST EVERYONE TO ORDER FROM AMAZON AND NOT TO ORDER FROM FLIPKART.

Thumbnail of user shubhamn7
1 review
0 helpful votes
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July 4th, 2020

Never ever BUY PRODUCT FROM FLIPKART SPECIALLY SMARTBUY PRODUCTS THEY WILL NEVER GIVE YOU REFUND OF THE PRODUCT.
THEY WILL GIVE YOU FAKE WARRANTY PROMISES.
FIRST THEY WILL PICKUP YOUR PRODUCT AFTER THAT THEY WILL TELL YOU THAT THEY WILL NOT BE ABLE TO PROVIDE YOU THE Alternative product and then they will tell you your product is not this that excuses.
Never buy you will regret seriously

Thumbnail of user rawat.vitti
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I think I am done with Flipkart. I am writing this review based on my experience. I order my product and Flipkart promised me the delivery within 2 days and there was no sale nothing was going on, so it should be delivered within 2 days (which is by 22nd June 2023) yesterday I have been told to wait for another 7 days( which is by 29th June 2023) I dont think so now in India it take 9 days to deliver any product if I compare same with Amazon they deliver on time or before time.So now Flipkart is asking me to wait for another 7 days and there is no compensation my question is because of there $#*!ry delivery service why should I get penalised why should I suffer either they give some compention or deliver it on time but I have been told to wait for another 7 days I am done with Flipkart and ask other too that they don't use Flipkart

Service
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Thumbnail of user roop
1 review
0 helpful votes
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July 2nd, 2022

Giving damage product and after that they wont take return
Very very very pure online shoping and fake giving damage products and quality less products

Thumbnail of user nibeditas
1 review
0 helpful votes
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November 11th, 2021

Decordeal products (vendor of flipkart)are extremely high prized, they are bringing dolls from China worth rs 100 and selling in flipkart at rs 1100, this firm is a big dacoit, and flipcart is collaborating with these kind of firms with vested interest, I saw the same dolls in a shop worth rs 200 to 300, stop doing this flipkart and decordeal, you are cheating people, BAN DECORDEAL NOW

Thumbnail of user harshitg1
1 review
1 helpful vote
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August 10th, 2018

Coustmer care executive(Neeraj Kumar)was very rood and try to fool me that Flipkart is not replacing iPhone 5s and my phone is clean and look like new phone moreover they is no full instructions about exchange policy and I will never ever shop through Flipkart worse experience ever

Thumbnail of user custimerc
1 review
0 helpful votes
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June 27th, 2018

Flipkart customer toll free number== *******689==*******875==helpline number coll meFlipkart customer toll free number== *******689==*******875==helpline number coll me

Thumbnail of user goutamb1
3 reviews
0 helpful votes
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October 28th, 2019

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Thumbnail of user pravinshk
1 review
0 helpful votes
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July 10th, 2020

Hii i order some products from flipkart and make payment same time and suppose to deliver by 8 july but it's not delivered and I didn't get any call from that side. And when I trying to call then everytime they told like u have to wait up to 16 July and in evening I called the they blody told u have to wait upto 17 July and seniors will call u but they didn't called. This is the 3rd class policy maintain by flipkart i really disappointed but i will never seet idely I will excelerate this to pan level and what blody about customer care where is care of customer all are thugs and cheaters
Bldy any can call me on *******659

Thumbnail of user ranis3
4 reviews
145 helpful votes
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January 8th, 2016

Its good for online shopping. I brought Samsung J2 mobile from Flipkart. This site provides products at affordable price with great sales offers and services.

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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