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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user archanat7
1 review
0 helpful votes
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October 20th, 2021

I order studio hair brush & L'Oreal proffessional series, I received the parcel after 15 days of my order placed, when I opened the parcel I didnt received horible products which I never ever order, After that Forward it for replacement for twice it's get cancelled by their side for the reason given stock not available, but still the time I didn't received my refund nor any communication by customer care services keeps my call on holding

Tip for consumers:
Please check the reviews before placing any order

Products used:
Studio hair brush & L'Oreal professionel series

Service
Value
Shipping
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Quality
Thumbnail of user nishants34
1 review
0 helpful votes
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September 5th, 2020

My product is sitting in the hub nearest to me but not delivered... and no hope just waiting... nobody is responsible for this... poor service

Thumbnail of user shashankr2
2 reviews
2 helpful votes
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May 7th, 2019

I am a very satisfied customer of flipkart from 1 years. Flipkart has the best high quality electronic goods and its all services are awesome!

Thumbnail of user madhud10
1 review
0 helpful votes
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May 8th, 2023

Flipkart expects only positive review to appear on their portal. Accurate reviews are rejected. I purchased TV and the review never got posted.

Products used:
Hisense LED TV

Service
Value
Shipping
Returns
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Thumbnail of user shyamk17
1 review
0 helpful votes
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September 23rd, 2020

Flipkart gives us a worst service don't buy any electronic goods in Flipkart because they don't deliver it and the customer support has answer for the product delivery I have ordered a AC on 2nd September 2020 delivery date was on 3rd September but still it is not delivered and when I ask the customer care support they don't have any update and saying that to wait that we don't have any update this is the worst service I had

Thumbnail of user ankurc8
1 review
0 helpful votes
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August 9th, 2022

Mera oder redmi note 10 s Rs ******* ka hai. Jo 15 June 22 ka hai. Today 9 Aug ho gya na product mila na refuned. Daily call krta hu sabhi Junior and senior customer care ki recording bhi hai. Wait wait k alava kuch nhi bola jata.
*******583
Name ankur

Thumbnail of user shivashankarana
1 review
0 helpful votes
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March 13th, 2023

Flipkart is a useless online market. Never order from them I did my first order from them on 3rd and till today 13th I have not received the product, every time they have a new story for not delivering and now they have audacity to ask me to order again as they have some issue on their side, they say my details are wrong only 2 days back the delivery person confirmed everything and now the customer support says a new story...PUBLIC PLEASE DON'T BUY ANYTHING FROM THIS HORRIBLE AND FRAUDULENT SITE THE ABOVE IS MY EXPERIENCE IN MY FIRST ORDER...AFTER SEEING THE ABOVE IF FLIPKART HAS SOME RESPONSIBLE MANAGEMENT THEY SHOULD CALL ME AND GIVE THE SOLUTION OR REASON WHY I SHOULD BE SUFFERING BECAUSE OF THE IRRESPONSIBLE BEHAVIOUR OF THEIR OWN SO CALLED POLITE STAFF, WHO TALK LIKE PUPPETS AND PARROTS, WITHOUT ANY HEAD OR TAIL OF THEVREAL ISSUE...FLIPKART SHOULD STAP THIS SERVICE SEND ALL THEIR STAFF FOR PROPER TRAINING

Tip for consumers:
Don't ever use flipkart

Products used:
Grocery

Service
Value
Shipping
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Quality
Thumbnail of user sunilk172
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Worst experience ever! I faced while ordering front load washing machine, on March 18 2020, and during lockdown the product was not delivered, even after canceling the product on Apr13,2020, flipkart assured they will return amount on 23 apr, 2020, but from my transaction I don't even have a details even i checked with HDFC bank, it was not an issue with bank, but flipkart ignoring me since 2 years where they are not accepting that they done mistake, even they didn't return anyamount back to bank, I was tottaly frustrated about flipkart even I am a regular customer, why our indian startup Flipkart is ignoring our customer, I lost *******/- what other common people will face? Flipkart CEO should see this kind of issue where there employees are ignoring the valuable customer

Products used:
nothing

Service
Value
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Thumbnail of user brendad9
5 reviews
25 helpful votes
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June 11th, 2015

I order (Ek Do Dhai Whiskey For All All - set of 4 glasses) to gift my friend from Flipkart, I just received this product today from Ek Do Dhai dealer and one of the 4 glasses is broken, I called the customer service at flipkart for an exchange, but as the system is not working I am told to wait for 2 hrs just to apply for an exchange
If its a fragile product why isn't it packed properly. I wanted to gift my friend, and Its delayed so much, and I don't know if i'm gonna receive this exchange or not, and if I get it when will I get my product. Flipkart says 24x7 customer service, yes they immediately answer the phone but no help as I need to wait for 2 hrs to know when will I get my product.
Quite Frustrating.

Thumbnail of user 1987depak
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Flipkart big billion days.aaj maineiphone 14 book Kiya toh or 6 times payment kar di hai or sucessful bhi ho rhi hai or Flipkart usse decline kar rha hai.i have screenshot of that also.don't buy anything guys Flipkart cheats everyone.

Tip for consumers:
Flipkart big billion days aaj maine iPhone 14 order Kiya hai or 6 times payment kar di hai jo ki sucessful bhi ho rhi but Flipkart cheats everyone and say payment declined

Products used:
iPhone 14

Service
Value
Shipping
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Thumbnail of user smitac4
1 review
0 helpful votes
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May 6th, 2021

Will never order essential services from them. Horrible experience. I had ordered a whirlpool fridge of 300 liters. After checking other sites. No price difference, the delivery was most attractive in one day. 29th April. I believed that and fell into the trap. Got ready in these covid times to keep my new fridge but in vain. After a day of anxious wait. I got a message product in delivery hub, but the delivery will happen on 5th May. I raised an issue. That attracted very sweet calling employees who kept apologizing and asking for feedback. The words are not of any use if the promises not fulfilled. I gave them a chance and decided to wait till 5th may. The message promptly came wait till 6th. Gave them one more chance and I get the message wait this 7th may. I was left with no option but to cancel, and feel cheated. When I cancelled it said we will deliver by 9th May! Are they playing the fool here.? My money is stuck with and wait to receive it now. If you are ok to wait endlessly with no value for money or time. Only then buy from them. Its never again for me. Just hope to receive my money back

Thumbnail of user kamasrinivasareddyk
1 review
0 helpful votes
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October 21st, 2022

I have ordered table on Oct 3 Rd today it's 21 St on 10 th of oct it's showing delivered to me but that was not real scenario i have contacted coustomer care but there is no proper tracking details with them it's almost 20 days still they don't know the solution if a goods or thing is dispatched from seller each and every details be tracked but iam wondered with Flipkart even they don't have such details for this issue iam just gonna wait for 26 th Oct and iam going to file case on Flipkart in consumer court I'll get my all the money with the intrest soon and iam going to make this issue highly rated for Flipkart, guys iam requesting to solve this issue soon if not be ready with consiquences

Thumbnail of user praveenk107
1 review
0 helpful votes
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October 11th, 2021
Verified purchase

I just purchase an Thomson 9A Series 80 cm (32 inch) HD Ready LED Smart Android TV from Flipkart.com(Order ID OD**************) on 07th Oct. 2021, they don't install it till date, and even not return my money back. Please do the needful.

Tip for consumers:
I just purchase an Thomson 9A Series 80 cm (32 inch) HD Ready LED

Smart Android TV from Flipkart.com(Order ID OD*******14338000) on

07th Oct. 2021, they don't install it till date, and even not return

my money back. Please do the needful.

Products used:
Thomson 9A Series 80 cm (32 inch) HD Ready LED Smart Android TV

Service
Value
Shipping
Returns
Thumbnail of user joymotim
1 review
0 helpful votes
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May 29th, 2021

Hi all,
I was ordered a Armani watch for my daddy (Order ID - OD**************) I would like to inform you that it was surprised for me totally EMPTY in the Box, inside it was nothing a Holo box, however box was not tempered like little bit damaged miraculously your delivery boy wasn't picking up my call after handover the Box your delivery boy was run away,

Seriously guys, I really appreciate for this kind of gesture, salute you to all MORONS of FLIPKART passed this feedback to all higher authorities

Dear binny shame on you for you guys are giving disgusting sceam services over India.

I'll going to consumer court we will se in Court MORONS, I'll lodge FIR against all of you

I NEED REFUND THE WHOLE AMOUNT $#*!ERS

For further clarification call me at *******595

Tip for consumers:
Disgusting,sceam online loters

Products used:
Nothing

Service
Value
Shipping
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Thumbnail of user johnm9834
1 review
0 helpful votes
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May 27th, 2022

I trying to get connect with customer care they are not resolving my prblm. Since 10days
Worst service ever I have experienced my life $#*! company with $#*! representatives

Thumbnail of user sonikas7
1 review
0 helpful votes
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November 10th, 2021

They gives in there adds EASY RETURNS.
But Flipkart has no easy returns.
They are lying. Afyer few returns They block your account. And afer that no activation of account.and the order you have placed and received will not returned or entertained by the Flipkart. So basically they are trying to make fool to the buyers. THATS WHY AMAZON IS BEST. FLIPKART IS CHEATER.

Thumbnail of user ashishg66
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Order # OD**************, placed on 23rd Oct-22 for two Malabar Gold and Diamonds Gold Pendant JWPD041_Y 22kt Yellow Gold Pendant costing Rs. 5052 (for 2 pieces). Post order delivery date was given, 27th Nov-22, which itself was too late (more than 40 Days). Later order was not delivered on 27th Nov, and they changed delivery to 04th Dec. And at a sudden on 28th Nov, they canceled the order stating it is out of stock.
However, the same item is available on the Flipkart page for a higher price of Rs 5916 (for 2 pieces). They are simply cheating people, by clickbait and holding our money for months, and then simply canceling the order. It's plain cheating common people. Flipkart has been doing this kind of scam to public.
Pathetic customer care department, horrible service. Numerous such orders were cancelled in Diwali sale also. Their license should be suspended for cheating common people.

Tip for consumers:
DO NOT SHOP ANYTHING FROM FLIPKART. THEY ARE CHEATERS AND FRAUD PEOPLE.

Service
Value
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Thumbnail of user santoshs61
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

Raised plenty of complaints. Customer support is useless they don't provide a resolution are the reason for the Delay.

Tip for consumers:
Choose alternative platform

Products used:
Shoes and sanddles

Service
Value
Shipping
Returns
Quality
Thumbnail of user priyankas152
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Maine 50cm gold brick removable sticker order kiya tha jiska price rs. 354 hai quantity 1 piece jo no return allowed hai.
Order recieve hone pr product ki quality bahut hi kharab thi or adhesive paper bhi ht raha tha
Flipkart customer care mein baat kar kar k thak gayi
Same response ki no return allowed hai
Lekin no refund allowed toh nhi likha tha fir mujhe refund kyu nhi kar rahe
Bolte hai ye option nhi humare

Tip for consumers:
Be careful while purchasing

Products used:
Home decor

Service
Value
Shipping
Returns
Quality
Thumbnail of user madhavm6
1 review
0 helpful votes
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May 20th, 2023

I have order FTA set off box and received wrong product and return request sent,
it takes almost 22 days time to delivered
Service not good totaly worst

Tip for consumers:
Worst service

Products used:
Dish tv FTA set off box

Service
Value
Shipping
Returns
Quality
Thumbnail of user pk75557
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

Duplicate products mere sath dokha kiya h 1 week tak mujhe kahte rahe replce kar denge wrong priduct de diya mujhe na bo wapas kiya na he replace kiya ab customer support se chat or call ka option bhe hata diya h main tho khta hoon koi bhe flipkart se shoping mat karo froude h eske saller bhe or flipkart bhe chor h dono mil k coutomer ka pagal bana rahe h

Products used:
Boat headphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user abhisheks47
1 review
0 helpful votes
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May 4th, 2018

I purchased a mobile phone of infinix company from flipkart of Rs 8999. Now i am having a camera issue the front camera is of 20 megapixel but the quality while taking picture at night is worst and disappointing. Flipkart provided a tech visit in which the technician told me that the camera quality is not good so u will get refund and i asked him a photo copy of his paper where he has registered my complain he refused to give me that, ok its fine. Then after sometime i got to know that technician has told flipkart that the problem is solved and customer is happy but i was not. I called technician and asked whether he submitted that what flipkart is telling me, technician told me clearly that he did not submitted anything like that. Whether flipkart is lying or the technician whom to believe is not the big issue the problem is who will provide me the resolution who will give me my money back. I have two accounts in flipkart purchased Rs 2-3 lakhs of products nowadays the services are getting bad and even worse that before. Professional illiterate technician's are lying good job.

Thumbnail of user manjulam6
1 review
0 helpful votes
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September 14th, 2020

Useless and worst if I meet the Flipkart person I will hit him with something that I wear to my legs. And I request the people not to buy anything from Flipkart.

Thumbnail of user gurdasm
1 review
0 helpful votes
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September 10th, 2022

Very very fraud company h flipkart mene flipkart se 6 kg arial matic purchase kiya tha 31/8/2022 ko. But delivery boy only 2 kg arial matic mere ghar pr de kr gaya, vo bhi ek lifafe m. Aur jab mene return dali to meri return ko flipkart n refuse kr diya. Aur ab mera account bhi band kr diya h please flipkart se shopping mat kro.

Tip for consumers:
Please please please not purchase from flipkart app

Products used:
Grocery item

Service
Value
Shipping
Returns
Quality
Thumbnail of user ushajogia123
1 review
0 helpful votes
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November 2nd, 2023

I ma purchased mobile in advance payment but not delivered to right time and not refund my money all are cheaters

Tip for consumers:
Costumer care services is very poor

Products used:
Flipkart company and har staf all are cheaters

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Value
Shipping
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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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