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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user namitm
1 review
0 helpful votes
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September 11th, 2017

Pathetic Service by Flipkart. They were sounding like a taperocorder then to provide a convenient service to their customer.
I bought 2 phone from flipcart lenovo and elite and both were having same issue,, heating problem was there. They replaced my lenovo with the other one and when i complaint about it that i am facing the same heating issue then i was told thar i have to go to the service centre for the correction as they dont have the policy to provide service to their customer more than one time.
And 5 days back i bought the elite phone, i faced the same issue and this time i myself initiated and said kindly refund my money in my wallet so that i can buy something else from flipcart only they refused for the sake of their policy and said its not policy u will get one time replacement only and that too their are not ready to give an assurance that the replace product will be satisfied or not. If not then i have to go the service centre only.
And started sounding like a tape recorder that "its against our policywe cant help you in this".
I will not suggest anyone to buy anything from flipcart as there are better sites who provides better service to their customer, no matter what is the default.

Thumbnail of user baljitk6
1 review
0 helpful votes
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July 16th, 2021

Delivery man talked politely and my order was save and amazing. I would to go for shopping again through flipkart.

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Thumbnail of user sofias145
1 review
0 helpful votes
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August 29th, 2022

They send old products and don't return the product when we try to return. Never help in call. Fraud sellers.

Tip for consumers:
Never buy anything expensive from this site, you will gonna regret buying ..

Products used:
Keyboard

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Thumbnail of user manisham
4 reviews
39 helpful votes
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December 31st, 2013

Best site for fast and efficient delivery. Just love the way they take your time and need into consideration :)

Thumbnail of user brijm2
1 review
0 helpful votes
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September 17th, 2020

In name of big day deal or any increased the price of products which was less before. This review I am giving after seeing the product s rates

Thumbnail of user mohdj9
1 review
0 helpful votes
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September 3rd, 2022

Very very bad service Better than this, they should shut down their company, stop the system of home delivery.

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Thumbnail of user srikanthr9
1 review
0 helpful votes
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September 7th, 2020

Lower quality product eCommerce customer service are far better than FlipKart. Everything in flipkart is a big fake game.

Thumbnail of user ravinderk39
1 review
0 helpful votes
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October 30th, 2022

Dont buy anything from flipkart. Fake item delivery. No email id. No customer care good response. Save you money.

Tip for consumers:
Only opened delivery with camera recording is ok. But dont buy from them online. so much froud.

Products used:
Earphone

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Thumbnail of user basantk9
1 review
0 helpful votes
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February 12th, 2022

Used to deliver wrong items, not picking back even after accepting return request। Not refunding the amount once paid।

Service
Thumbnail of user pulakd1
1 review
0 helpful votes
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November 8th, 2019

I ordered Realme XT (6GB RAM, Pearl white) on 1st October during big billion day by exchanging my old Lenovo K3 note and I received the product on 4th October. But they sent me Realme XT (4GB RAM, Pearl blue). I repeatedly made request by calling the customer support and through emails to either replace or refund the product but your representative didn't take the matter seriously. They keep on increasing the timeline upto 1 month and after that, they confidently said that the product can't be replaced or refund. Because of the ignorance of the seller, even after the availability of the product in the store the replacement is rejected. During this whole month, I feel that Flipkart intentionally support the seller instead of taking any legal action.to hide their fault, the seller intentionally kept the request on hold so that the customer could not get the replacement or refund. The customer support even processed the wrong reason due to which the request got canceled and I had to suffer by losing my money. Now they refuse to take any request to resolve the issue. In reality, there is no return option in Flipkart it's just a trap to loot the customers. They will trap you in the cycle of replacement or refund and harass until you gave up. In this way they make money. Amazon is far more better than Flipkart. If you want harassment then go for Flipkart and if you want peace choose other.

Thumbnail of user harishp21
1 review
0 helpful votes
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March 20th, 2022

Hi I placed an order Led torch light order Number OD**************
Invoice # FAGWL*******488

Product Not Working properly I want Replacement but flipkart saying retur& Replacement policy only With in 7 days. But my product not working what should I do they saying are claim warranty, where I go and claim the warranty I am in village
If I claim the warranty why would I paid to the flipkart
Flipkart should Resolve the issue Asap
Revert me back call us on *******581

Thumbnail of user sagnikr
1 review
0 helpful votes
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September 10th, 2020

Flipkart has become a place for cheats in the last few months of covid. I bought a wardrobe for rupees 9073 on 25/06/2020. Order number OD**************.

1) the product was not delivered, i was assured by multiple customer care executives that flipkart will NOT be able to deliver the product after a month of repeated calls post order, they have not given me any reasons for the same.
2) i have not got my money back.
3) after complaining for 2 months and lodging a complaint with "consumer forum" flipkart i have now been told i will get back the money when the furniture return to its source. Even though i bought it from flipkart, and it is ryt now in flipkarts warehouse! I have not been given any time table.
4) flipkart tracking shows the order seating in a warehouse in Tangra, Kolkata for last 1 month which is very near to the delivery address, flipkart is not allowing me to pick the order up from the warehouse either.
5) its a sad state of affair for Indian law and order that flipkart can just steal a consumers money without any punishment or
Fines.

Tip for consumers:
i would suggest amazon is safer. at this time after covid

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Thumbnail of user ankita42
1 review
1 helpful vote
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January 7th, 2017

I ordered two pairs of shoes from flipkart, don't liked them so I initiated a return request. Shoes have been returned from my side to flipkart 10 days back and I have still not received a refund. When I contacted the customer care they said that this is the problem with your bank contact your bank. I contacted to bank and bank said contact flipkart. Flipkart is not ready to help me. It's about Rs. 4500. Flipkart is providing so pathetic service. They cannot even help the customers. I am very pissed off now from their this act. You guys really sucks and I have all the recording I am going to public on social media so that everyone now's what u guys are doing over there even when I ask the agent to transfer my call to manager or the senior over there they said I am only the person who is responsible for everything I am the manager I am BDL and I am process head I don't know what kind of service you guys are providing I am going to publish it on social media youtub and also doing a legal procedure for this. I will suggest everyone dont buy from it. Its not flipkart you guys must change ypur name and make it F*kkart.

Thumbnail of user hanumang
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

I have purchased a laptop here, it's very disappointing on delivery, delivery dates are keep changing..

Tip for consumers:
Don't buy any product when they kept offers, they will keep on change the delivery dates, so that finally you will cancel your order that is what there intention is..

Products used:
Laptop

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Thumbnail of user sonuyaku66
1 review
0 helpful votes
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August 11th, 2023

Please don't purchase any product form flipkart. They delivered damaged product and not return this after many complaints.

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Thumbnail of user deepakk228
1 review
0 helpful votes
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January 12th, 2024

Flipkart automatic cancel my order wort experience I was very worst experience bcsy four order cancel Flipkart that was wrong

Tip for consumers:
Very worst experience

Products used:
Very worst

Service
Value
Shipping
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Thumbnail of user yashp16
1 review
0 helpful votes
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July 1st, 2020

IF YOU READ MY REVIEW MY SUGESSTION DON'T BUY ANY PRODUCT FOR FLIPKART, FLIPKART IS A FRAUD SHOPPING WEBSITE. I ORDERED A SMART BAND ORDER ID: OD**************. BUT WHEN I RECEIVED A PRODUCT THERE IS ANOTHER SMART BAND INSIDE THE BOX. I REQUEST FOR A REFUND 3 TIMES BUT FLIPKART REJECTED IT. SO THAN I REQUEST FOR REPLACEMENT ALSO 3 TIMES BUT REPLACEMENT REQUEST ALSO REJECTED IT. FLIPKART SEND ME A MAIL TO PROVIDE FULL IMAGES OF THE PRODUCT, PROOF OF IDENTITY, I PROVEDED ALL THIS DETAILS WITH ATTACH A FILE ON THE MAIL 4 TIMES BUT THEY SEND ME MAIL AGAIN & AGAIN TO PROVIDE YOU PROFF OF IDENTITY, FLIPKART BOTHERING ME SO MUCH & MENTALLY HARASSED

Thumbnail of user ravikiranw
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Hi Team,

I have placed one order (Order ID: OD**************) on Flipkart 22nd Sep 2022. Colgate Strong teeth (500gm*2) in 5 quantities. Out of which 2 quantities I received on 25th Sep 2022 but marked as delivered 5 quantities.

After that I raised concern for the 3 quantities, then I received 1 quantity on 28 Sep 2022. Now I am pending with 2 quantities.

I contacted customer care 20 times, but they are unable to solve my issue as well as unable to transfer my call to a senior person.

Please look into this issue on an urgent basis.If required any information please call me on *******472 / *******143

22nd Sep 22: OD************** Order placed.
25th Sep 22: Out of 5 quantities 2 received. First complaint raised.
03rd Oct 22: Out of 3 quantities 1 received. Second complaint raised.
06th Oct 22: Expected resolution time completed. Third complaint raised.
07th Oct 22: Fourth complaint raised.
08th Oct 22: Fifth complaint raised.
09th Oct 22: Sixth complaint raised.

Tip for consumers:
Please follow up quickly if you raised issue. They general answer as we have technical issue, please raise call me back request again.

Products used:
Colgate Strong Teeth Cavity Protection with Calcium Boost (500gm x 2), India's No.1 Toothpaste (1000 g, Pack of 2), two quantity missing.

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Thumbnail of user gauravg41
1 review
0 helpful votes
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October 11th, 2021

They do not have numbers to contact. Deliver date they show is yesterday and no one responded to my query. Never buy anything from them.

Products used:
Iphone

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Value
Shipping
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Thumbnail of user nehadharma41
1 review
0 helpful votes
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September 5th, 2023

Very bed experience my product fire boltt hunter but different products Sonata wotch I am complent for toll free but not resolved my issues very bed experience

Tip for consumers:
not resolved my issues please help

Products used:
I am very serious not resolved my issues

Thumbnail of user nareshj5
1 review
0 helpful votes
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October 16th, 2021

Flipkart se koi product mat lena plz customer
Chutiya bana te hai mare ko bol tha ki address change ho ja ye ga order palac ki aur customer care se bat ki
Bol address change ho jayag abhi chutiya flipkart chutiya bana rahi hai

Tip for consumers:
Flipkart chutiya bana ne no 1 hai

Products used:
Flipkart chutiya bana ne no 1 hai

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Value
Returns
Thumbnail of user mohitj26
1 review
0 helpful votes
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November 14th, 2023

Not good customer support with poor quality products. The app is filled with fake reviews and ponzi schemes

Thumbnail of user prabhurajr
1 review
0 helpful votes
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June 26th, 2021

Worst worst and worst i had ordered mobile in this flopkart i recieved a defected product theyir refund policy is worst amazon is best in customer support
Freaking flipkart

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Thumbnail of user danielp527
1 review
1 helpful vote
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February 2nd, 2019

I HAVE BEEN BUYING THINGS FROM FLIPKART FOR PAST FOUR TO FIVE YEARS. RESENTLY I HAVE PLACED AN ORDER, THEY NOT ABLE TO DELIVERD ON TIME. I HAVE CONTACT THEIR CUSTOMER CARE FOR THREE TIME THEY REQUSET ME TO CANCEL THE ORDER AND PLACE AGAIN SO I HAVE DONE AND ORDER AGAIN BUT THIS ALSO THE SAME AS PREVIOUS. VERY WORST SERIVES FROM FLIPKART THAT I HAVE NEVER EXPECT FROM THEM.

Thumbnail of user vishwass1
1 review
0 helpful votes
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October 3rd, 2018

I purchase AC from Flipkart &; I recieved on
28-09-18 & Samsung 1.5 Tone 3Star Bee rating. I order on 24
Sep 2018 and I recived on 28 sep 2018 on 29 sep 2018 we got sms & email
Email & sms from flipkart saying that the person will be come for the
Installation of the AC on monday 01 oct 2018. We took the leave and
Stayed at home for full day but person din't come for installation I
Tried customer care of flipkart & samsung thay saying it will
Come before 06.00 pm we waited till 08.00 pm but technician is not
Come both the company are cheted please do not purchase from flipkart
Hence forth I will never purchase from the flipkart I have upload
Photo of the proof of the sending sms & email worst experience on
Flipkart.

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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