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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user krishnak56
1 review
0 helpful votes
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October 3rd, 2019

I have a query and for 4 days I am trying to reach the Flipkart customer care but I am getting no response.
Extremely dissatisfied

Thumbnail of user urveshm
1 review
0 helpful votes
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August 31st, 2020

Dear All, Please meet Flipkart these folks sell stuff and do not accept the returns when the product is faulty. I had ordered a mobile phone. Upon checking, I learned that it has inferior camera quality and has other issues as well. I requested for return and it got canceled. They sent a technician to check the phone. The technician ran a check himself and agreed that the phone has major issues. He then pushes fake updates that the phone is working just fine. When I spoke with the Flipkart executives, they assured me that the phone will be returned and the refund will be initiated. To my surprise, It got rejected and the case came back to square one. All this happened 4 times. Yes, 4 Times. Here is the order ID OD**************. It is not about money, it is about what you are being promised and you do not get that. NOw i understand why i am an Amazon India loyalist. Did a huge mistake by ordering on Flipkart. #Flipkartworstservice #DigitalChorbazaar #Nofairtradepolicy #BoycottFlipkart #dontbuyfromflipkart

Thumbnail of user ananthk3
1 review
0 helpful votes
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April 11th, 2022

Flipkart CHEATED ME by not delivering the rewards related goods within stipulated time and dragged the issue till it expired
I had redeem my super coins in flipkart 1st then i was asked to pay a nominal amount to encash the offer i didboth later i received coupon code to purchase from leafstudios when i applied the code it was showing as invalid code i complained to flipkart customer csre that i got a invalid coupon code i appreciate about few executives tried sincerely to solve it seriously but it didnot materialize and it kept on dragging till the code expired
Leafstudios say the following code LSDASH202K3577CNCFK is incomplete
"PATHETIC BOTH flipkart and leafstudios BOTH HAD CHEATED ME"

Thumbnail of user kasturib
1 review
2 helpful votes
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October 7th, 2018

In Noida, I had the pathetic experience of Flipkart services. On many occasions the Flipkart delivery executives will call you twice/thrice to ask you for address & by the end of the day will update that customer was unable to be contacted. They would neither carry their card swiping machines nor change if you want to pay in cash. If requested for any particular time slot, they say their day starts at only after 11AM, by 5PM they say they have returned home for the day and will deliver the next day.

I also had the experience when they have called to come to receive in the main road which is over 200m away from my home address. If a customer has to spare so much time and invest in repeatedly following up, why to buy it online? Reality is Flipkart outsources the logistics service by 3rd party vendors who do not give a damn to what customer service they are giving. Their aim is to deliver Flipkart's orders in their own convenient time slots rather than the customers. And to this the Flipkart's customer executives do not have any contacts to their delivery executives to inform the customers requests.

With so much of my time wasted on every orders that I had, I would think twice before ordering from this online shopping platform. I wouldn't recommend it. It would be time saving to visit a market and shop there. Thanks.

Thumbnail of user richaj2
2 reviews
3 helpful votes
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August 18th, 2017

Good service and help to tracking and all thinks to lot. Thank you for supporting team, Flipkart best online shopping

Thumbnail of user ananyai
1 review
0 helpful votes
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July 16th, 2019

Thanks love the clothes. Nice fabric and Great fit. Even delivered right to my door.
Good quality and great service.

Thumbnail of user fayasf
1 review
0 helpful votes
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February 15th, 2021

I have order for realme6i it was cancelled by the seller after 16 days contacted to filpkart saying to re order
Worst service

Service
Value
Shipping
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Thumbnail of user shankr
3 reviews
1 helpful vote
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June 13th, 2019

The wwbsite of flipkart is good that it have much products but the prices are a little bit high than others and sometimes they are alow

Thumbnail of user darpanikap1
5 reviews
183 helpful votes
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December 17th, 2015

Flipkart is my all time favourite site as i loved its clothing as well as electronic things. Must visit. I had a nice experience..

Thumbnail of user samirb23
2 reviews
1 helpful vote
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February 21st, 2021

This platform is great. Here we can find anything which we need in our daily works and can order with great discounts upto 70%

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Value
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Thumbnail of user ishtis
1 review
0 helpful votes
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December 14th, 2021

Order ID - OD**************

I'm ordering my xperia XZ1 screen protector
But supplier send wrong product and in this order return policy also not available
What can i do now?
Second time this happened to me last time also I'm order DOMS Go To School Stationery Kit () KitWith Transparent Zipper
Order ID - OD**************
And supplier send wrong product but I'm not send back this product.

But this screen protector is very cheap quality and not matched with my phone

Service
Thumbnail of user dineshg20
1 review
0 helpful votes
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December 4th, 2022

Worst delivery service. The delivery boy misbehaving without reason.feeling mentally harassed.don't buy product from these site. Satyamey jayte.

Thumbnail of user gowthamp3
1 review
0 helpful votes
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March 20th, 2022

The T. Shirt quality and cloth is very nice. It arrives quickly. The dress is matched which I ordered.

Products used:
T.shirt

Service
Value
Shipping
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Quality
Thumbnail of user purvam
1 review
0 helpful votes
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November 1st, 2019

I'M TIRED OF LISTENING THIS USELESS & MEANINGLESS SORRY OF YOURS & ALSO TIRED OF READING THIS WORTHLESS MESSAGE. IT IS DOING NOTHING BUT JUST WASTING MY TIME. & HAS ALREADY WASTED MY MONEY & EFFORTS. THIS KIND OF WORTHLESS & NEGLIGIBLE UNPROFESSIONAL BEHAVIOUR IS HIGHLY BEYOND TOLERANCE. I HAVE ALREADY RAISED A COMPLAINT & CHARGED COMPENSATION AGAINST FLIPKART AT CONSUMER COURT THANE. NOW YOU WAIT & WATCH. IF MY MONEY DOESNT GETS REFUND BY 5-7th NOV I'LL BE TAKING ALL THIS MATTER, THE CONVERSATIONS, THE RECORDINGS & THE MAILS IBN LOKMAT & MAHARASTHRA MAZA OF HOW THE FLIPKART HAS BEEN UNABLE & INCAPABLE OF RESOLVING A SINLE SMALL ISSUE. & HOW THE CUSTOMER CARE HAVE THE UNPROFESSIONAL ATTITUDE OF TALKING TOWARDS THE CLIENT. I FEEL REGRET TO SHOP WITH USELESS ONLINE FLIPKART. VERY MUCH THANK YOU.

Thumbnail of user nasirl2
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

5 star review with very very good product
But don't revived my feedback. But feedback token gaveme this whatsapp no is not valid.

Thumbnail of user hardikb7
1 review
0 helpful votes
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September 2nd, 2023

Very much worts service by flipkart after 22 days product should not delivered by flipkart and not any support from customers care.

Products used:
Geyser

Service
Value
Shipping
Returns
Quality
Thumbnail of user anih4
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

I initially had a very bad experience with Flipkart, but after some years, I thought company would have changed and thought of giving them another chance. But seems like company has gone from bad to worse.

I ordered a product on 10-Sep-21 order id OD**************. It was supposed to be delivered by 17th. But they didn't deliver it even after a week. I raised an issue, and they told that issue will be resolved at any cost by 23rd. Means i had to wait for their leisure time. I did wait. But again product didn't arrive. 23rd night at 9 PM, when I chatted with their customer care, I was asked to wait till end of day. What the hell. I told then it was already 9 PM and not 9 AM. Did they expect me to wake up till 12 in the night as it was already 9 PM. Then with lots of difficulty I spoke to one of their supervisors. Obviously this guy refused to transfer to his supervisor.

The supervisor assured me of issue resolution in two days of time. I told her that I would prefer to wait rather than cancel the order and go through this painful process over again. Next day morning, I got an email stating that my order has been cancelled and my amount has been refunded on 01-oct. What the hell. How can my amount be refunded on 01-oct when mail came on 23-sep? And see they way they have manipulated their systems. I am unable to even reopen the issue. Shame on Flipkart.

Details of this order can be verified through order ID I mentioned earlier.

Now I am sure of never going back to Flipkart ever in my life. I am sure other customers too would have faced similar issue. That is the reason, even after having such a huge backing, Flipkart is loosing to Amazon in India. And I am sure with such an experience, Flipkart is soon going to run out of business in India.

So friends, please check for other marketplaces. They are much better than Flipkart.

Tip for consumers:
Please avoid buying from flipkart.

Products used:
I ordered, but never got the product delivered

Service
Value
Shipping
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Thumbnail of user preetio
1 review
0 helpful votes
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February 7th, 2021

Flipkart is not customer oriented... it is seller oriented company. Which give NO after sale service. Never buy from Flipkart... its fraudKart.

Products used:
Shirt

Service
Value
Shipping
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Thumbnail of user kumartss
1 review
0 helpful votes
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April 3rd, 2023

Waist site selling very poor quality as compared to rate very low quality. I never buy anything by this site in future.

Thumbnail of user vikashj6
1 review
0 helpful votes
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September 24th, 2021

5 ATTACHMENT

DEAR SIR

I HAD RECIVED THE COURIER FROM FLIPKART AND I PAID 1599 CASH THE COURIER IT WAS IN MY NAME THEN I HAD RECIVED THE COURIER BUT THE COURIER IS NOT MINE BUT THE ADDRESS WAS CORRECT IN BILL COPY AFTER CALLING TO FLIPKART THIS PARCEL IS NOT MINE I TOLD THE ORDER ID NO:- OD************** THIS ORDER IS IN THE NAME OF MUKTHAR AND MOBILE NUMBER ENDS WITH 5307
AND YOU BILLED IN THE NAME OF NIKITA JAIN CITY COIMBATORE PIN CODE ******* THIS MISTAKE WAS DONE BY FLIPKART COMPANY THE ORDER ID NUMBER ON THAT ADDRESS HAS NOT PRINTED IN THAT BILL WRONGLY YOU HAVE BILLED IN MY ADDRESS THIS IS WRONG WHAT YOU HAVE DID OTHERS ORDER ID NUMBER OTHER ADDRESS HOW YOU CAN BILLING IN MY ADDRESS THAT IS YOU MISTAKE AND I HAD ATTACHED THE BILL COPY ALSO PLEASE SOLVE THE PROBLEM AS SOON AS POSSIBLE.

CONTACT NAME VIKASH JAIN
CONTACT NUMBER - *******000

Service
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Thumbnail of user vbtharkar
1 review
0 helpful votes
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May 5th, 2023

Third class service by flipkart and not responding to any call request. Their agents not talking and saying not audible to you

Zero star rating

Products used:
mobile, mattress

Returns
Quality
Thumbnail of user sarathp2
1 review
0 helpful votes
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December 6th, 2019

Flipkart is an online shopping app. It will ensure you with guaranteed products. If you vist the site you won't be disappointed.

Thumbnail of user aniketj5
1 review
0 helpful votes
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November 28th, 2021

Worst delivery date, the dates givena are beyond 1 week and even after that the product isn't delivered on the right time

Tip for consumers:
Go for amazon

Products used:
Mobile phones

Service
Value
Shipping
Returns
Quality
Thumbnail of user saurabhj12
1 review
0 helpful votes
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September 14th, 2020

These guys are cheaters.
They charged a hefty amount for a product and sent INCOMPLETE ORDER.
Now they are not resolving the issue.
Their VENDORS and FLIPKART both are cheaters.

Thumbnail of user venkatar13
1 review
0 helpful votes
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October 23rd, 2022

One of the waste company and they are game with customer for returning items and they are always repeat same message

Service
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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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