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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 753rd among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user ashishj30
1 review
1 helpful vote
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September 14th, 2021

If u r planing to buy products from Flipkart bases on reviews then caution the reviews will be fake. I m talking u because I trapped by Flipkart and his brand ( realme). I purchased c11 with rs. 8800 bases on reviews (I found 90 percent positive reviews) but when I received then found it have poor quality of camera, battery hitting etc.

Now Flipkart said we can not refund instead replacement as per our policy.

Thumbnail of user kamalr13
1 review
17 helpful votes
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May 27th, 2020

We ordered television 2 months back, we paid the full amount for that. We can understand that during lockdown period any company can not deliver the product. But after Permitting the e-commerce services Flipkart people has confirmed the shipment and delivery date through a message, but nothing is materialised. When I was trying to contact the customer care over phone they are disconnecting the call. And they never respond for our mails. Pl pl don't trust Flipkart.

Thumbnail of user jasmina38
1 review
0 helpful votes
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November 27th, 2021

During BBD, I have received an offer wherein I will get an air fryer at Rs. 1. However, after making multiple complaints, multiple calls, multiple emails, and what not? Those are experts for mental torcher and harassment. I will never recommend Flipkart to anyone. Their customer representative is also very rude. They have nothing to do with your hard-earned money. They just want their profit and boost sales in any condition. If you will see social media and consumer forums, they are flooded with complaints of Flipkart.

Tip for consumers:
Please never choose online shopping.

Products used:
Livepure waterpurifier

Thumbnail of user shashankg18
1 review
0 helpful votes
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February 18th, 2022

I have ordered 02 Split AC, in both AC received copper tubing & wiring missing, then Harassment & torture started by flipkart, no solution, customer support pathetic, just buying time and me list completely, finally purchased missing components from market. To Hell with Flipkart. Its a nightmare for me

Tip for consumers:
Never never purchase costly n electronic item from Flipkart, in case of return your life will become hell

Products used:
Split AC 2 ton & 1 ton

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Value
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Thumbnail of user daneshkapse
1 review
2 helpful votes
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November 20th, 2023

Avoid buying through flipkart.com, if you want to stress free buying experience. I ordered the headphone and received wrong product. Requested to return and refund the money. Flipkart refused refused to take back and refund the money even after rigorous follow up with their Call Centre, very bad experience and very unethical company.

Tip for consumers:
avoid purchasing through Flipkart. fraud and feeling being cheated.

Products used:
headphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user lijorappai1995
1 review
1 helpful vote
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May 24th, 2023

Flipkart is totally fraud online shopping website. Why I am telling that. I have order one product car phone holder on 13 may they have given me the timing on 14 may but it has extended on 16 may. Still I have not receive my product yet I call the customer care they on 17th may they have give me 48 to 24 hr but still I have not receive. I call many times there customer support team disconnected the call. I talk to senior after listening my problem they also disconnected the call. Now my money also with them and product also with them. Flipkart is website is full of scam. So i request to all consumer not to buy any product from flipkart other my case will be happen.

Down I am uploading the image of product delivery

Thumbnail of user chinn8
1 review
1 helpful vote
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May 26th, 2022
Verified purchase

Avoid flipkart and go with any other service if possible.
The terms and conditions mentioned on the website are not even communicated to their own delivery agents and they are very much idiotic in their behavior. The whole system runs on their delivery agents and customer service is there only to give you pathetic answers. They would even marked your issue to be resolved even though they have done nothing regarding it.
All the steps given in terms and conditions were followed by me. The steps given by customer care also were followed by me but end result was negligence and their utter disregard for customer
Their customer service also disconnects the call after hearing the issue and telling you to hold till they find their solution. Ending the call is solution offered by flipkart

Tip for consumers:
its worst site ever if you face any problem. just take the problem and go cry and sleep. flipkart customer care is excellent at dodging customers

Products used:
phones, laptops, clothes, sweets, etc

Service
Value
Shipping
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Thumbnail of user malcolmr15
5 reviews
10 helpful votes
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August 27th, 2014

Last week I have ordered a new lenovo A680 model dual sim android phone through Flipkart website. Actually i thought as it is online shopping, there might be some damages in the product. But i am really amazed on seeing the packaging done for the product. Really the product looks like a new one which we would buy in a show room. So, I have decided to guide all to buy the products from the flipkart itself as the cost is also very low comparing to the showroom price and quality of products are remarkable and absolutely outstanding.

Thumbnail of user robing850
1 review
0 helpful votes
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July 11th, 2023

Damaged product is sold in Flipkart and cheats people. They told me to take the damaged product return and did not take it. I defaulted on the payment and because of the delay in payment, I had to pay interest on it.This is the second time I have been scammed.I will never buy anything from Flipkart again

Thumbnail of user subhomoym
1 review
0 helpful votes
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October 28th, 2021

Very disappointed with Flipkart's service. I ordered one home theatre which is of very poor quality but I can not return it, they are providing only replacement of the same product the sound of which just sucks.

I want to order another product of the same brand at a higher price but I can't because of the stupid return policy of the seller & Flipkart. As if I will have to listen to poor quality music the rest of my life because Flipkart doesn't have the refund in their Return Policy.

Very poor service and this happens only in India, they do not care about their customers. I will suggest every customer out there move to Amazon from Flipkart for a better experience. Flipkart sucks.

Thumbnail of user neurylf
1 review
0 helpful votes
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September 8th, 2022

Worst cosmetic products please don't buy they show something and send different items please have refund policy for all items or else don't sell if you'll are taking money from the customer wherein the customer can't use for what's paid.

Products used:
Cosmetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user chandnid4
1 review
0 helpful votes
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July 17th, 2022

Purchased Vox MObile from Flipkart on June 22 and the speaker problem was there and after that I placed return request they assured me that the purchase amount i. E 699 will be refunded in my account but that they rejected that and said no refund only replacement option I agreed with that but that also they didn't replaced and after few days they called me and said that we will refund the purchase amount provide your account details I again provided that but again they did the same. So please don't use this site its not at all genuine.

Tip for consumers:
Please don't purchase from Flipkart

Products used:
VOX MOBILE

Service
Value
Shipping
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Quality
Thumbnail of user milans34
1 review
0 helpful votes
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September 7th, 2019

Flipkart order id (OD**************) - I ordered a macbook air on exchange and the order got cancelled because of a very nominal scratch in the corner, How can flipkart expect an old laptop without even a single scratch? I am sure flipkart is cheating with this program as the delivery boy was desperately looking to get something, and when I said I would talk to customer care he was very confidant that they won't accept my request and would ask to pay the additional amount. It's a clear case of cheating, that they are showing good exchange amount on the product and them simply rejecting it and asking for more money.

Thumbnail of user vinuthah
1 review
0 helpful votes
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May 5th, 2022

Flipkart is the worst website. They do scam fo customers. Please dont buy anything costly with like phones and electronic items. They will never help u with refunds. There application is worst. They will block u in a way where u cant talk to talk to them and also they freeze u from sending emails. I lost my money by placing order with them. Flipkart is fraud

Tip for consumers:
DONT EVER ORDER WITH FLIPKART ..

Products used:
VERY BAD

Service
Value
Shipping
Returns
Quality
Thumbnail of user prasadd8
1 review
2 helpful votes
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March 15th, 2020

Only Partial product is delivered, and not taking the return request, and prolonged the time to take return request till the policy is over. One of the fraud company, i am not going to order any product in future. And requesting everyone seriously consider the same. If i get a option to provide negative star i should have been given -100.

It is bullish and $#*!ing business don't order

Products used:
Very poor in quality, showing one product and delivering another product and return request will be rejected and prolonged till the policy and time line over

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenwinnie1031
1 review
0 helpful votes
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July 13th, 2023

I frequently use this site, and ever since I made my first transaction in 2009, trying to contact their customer care has been a headache. Every customer support agent is unpleasant, haughty, and has little to no understanding of their job. They won't arrange a callback if I ask for a manager; I'll have to make another call. What is the outcome of my initial call or the time I invested in it, then? Why do customers need to call back so frequently? To the clients' great surprise, they do not have an email address or nodal office information. I will need to call the customer service number again for anything. I doubt that the proprietors of Flipkart even give a damn if users cease using their website. Many of our problems remain unresolved. Absolute crap. Very, very, very unhappy customer.

Tip for consumers:
Rubbish

Products used:
Sandals that didnt fit me at all

Service
Value
Shipping
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Thumbnail of user pranavs19
0 reviews
0 helpful votes
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January 10th, 2022

Flipkart experience is very disappointing. Would use it only if Amazon is not able to offer the required product. Would had been happier if Flipkart was as customer centric as Amazon allowing two equally good options to us as customers. Really disappointing!

Tip for consumers:
More prominent listing in Google search

Products used:
Supplement

Service
Value
Shipping
Thumbnail of user ayushib
6 reviews
119 helpful votes
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January 29th, 2016

Flipkart is one of the best online website. Brand is very good, and I mostly choose fliapkart.com for online shopping. Because price is very well in this site. I was order "Red-me Mi" mobile last week. But I got my phone within 2 days. So that is quite impressive..

Thumbnail of user pankaj11291
1 review
1 helpful vote
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October 21st, 2023
Verified purchase

Ordered different colors and got different - very pathetic service as it was no return policy so at least send the correct color items which we have ordered - this is fraud - unable to contact flikpart only showing product is under no return policy - quality of the product is worst so don't buy anything under no return policy from flipkart - deleting flipkart account as its very pathetic service given

Products used:
undergarment worst quality - ordered different colors and got differently - at least deliver colors which we have ordered - no return means you can send anything cheap.

Service
Value
Shipping
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Thumbnail of user sanjayv16
1 review
0 helpful votes
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August 16th, 2021

FlipKart cheated me on this product. Seller didn't set the Rakhi that was shown and after complain they again sent the wrong product. I order two at two different addresses both places they sent wrong rakhi. For one order flipKart refuse to return or replace for the other order they replaced but replaced order also was wrong.
NOTE: flipKart fully backed the seller for sending wrong product and refuse to refund my money.

Service
Value
Shipping
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Thumbnail of user takshashils
1 review
0 helpful votes
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October 2nd, 2020

Flipkart has proved that it's a fraud company. They have sent another used/second-hand product in the name of replacement so that they won't have to refund the amount. It's been almost a month and the issue is still not resolved. Flipkart doesn't care about customer's money. They care about their own. They keep sending used products.

Thumbnail of user blg2
1 review
0 helpful votes
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March 24th, 2023

I ordered one item they delivered wrong item waisted my lit of time. I asked for return.there automatic system decides return date without asking customer and at help section they are just useless. Now when on their fix date of customer is not there at home then how return will be effective

Tip for consumers:
Never buy from Flipkart. Now it has become bad site for purchase better to buy from nearby market. At least you will get the same product what you want

Products used:
Medical type

Service
Value
Shipping
Returns
Quality
Thumbnail of user shareenam
1 review
0 helpful votes
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October 8th, 2020

I had ordered 2 products via flip kart and payed using my debit card. But I recieved only one product. When I contacted flipkart their response was very bad. I have been contacting them for past 2 weeks but still my issue is not attended

Thumbnail of user noorj1
1 review
0 helpful votes
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April 22nd, 2020

They promised saying that they will deliver to my doorstep this lock down but delivery boy refused to come instead he asked me to come n collect n started speaking arrogantly, never expected such a bad experience early morning from tjis

Thumbnail of user shivania16
2 reviews
0 helpful votes
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August 24th, 2020

Flipkart services reaching lowest levels. Screenshots attached for further details where even after 10 days of promised delivery date customer service not able to provide updated delivery date and only applogising. Name of company should be changed from flipkart to sorrykart

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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