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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 752nd among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user vikashk24
1 review
0 helpful votes
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June 7th, 2020

Their courier partners are thieve and lazy fraudsters. They will keep cancelling your order by their will and deny to reach your address. Flipkart is not doing anything about their delivery partner even if I complained a lot about them. But for cheap rate and cheap service flipkart keep using them

Thumbnail of user kuldeeps37
1 review
0 helpful votes
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February 3rd, 2021

This is to state that I ordered 3 shirts fr your company on 29th January'21 worth Rs 1099/-. I feel terrible to state that the products received were not the ones I ordered. So it's a request to either replace the order or refund the money.
P. S I am attaching the video file of the product received. Kindly look into that and oblige.
Regards
Kuldeep Singh

Thumbnail of user monishaa
2 reviews
17 helpful votes
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October 17th, 2015

Hi Team,
I am really disappointed with the way you deliver the products.
The delivery people always come during the daytime when we are in office and without asking us the product was delivered to or neighbours.
Also, Once I was asked to collect the product from the store if i am not available during the daytime.
This is really pathetic, working people can only receive the orders in the evenings or on weekends.If we would have time during the weekdays, we would have gone to outlets and did shopping.
This is a big concern

Thumbnail of user tusharn1
1 review
16 helpful votes
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May 10th, 2020

Ordered a phone and it got rescheduled to be delivered for 7 more days. As I customer no one would wait but I had to because the phone was only available for sale on flipkart. Their ekart logistics is to pathetic and incompetent, the phone reached the nearest hub and then was dispatched again as they did not want to deliver my Product on that date so they dispatched it again, I am so pissed off and really annoyed with flipkart.

Thumbnail of user reetav
1 review
15 helpful votes
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March 15th, 2020

I have to buy lahanga choli on flipkart, they delivered product at my door step but the product quality is not good as I aspect that is why I want to return it but they didn't picked up package. Flipkart just behave like unprofessional. Without people and customer they can't do anything. Flipkart going down day by day. It fall down and place on 65 position on e-commerce business.

Thumbnail of user viveks105
2 reviews
0 helpful votes
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October 28th, 2021

Prime member gives you free shipping/low shipping rate plus membership to prime videos, it's paid membership.

Flipkart plus now providing such free shipping facility to their customer by providing Flipkart plus, it is free now

Products used:
plus membership

Service
Value
Shipping
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Quality
Thumbnail of user ajayg39
1 review
0 helpful votes
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July 16th, 2022

Flipkart has one of the worst customer support, they give us a call and don't even acknowledge for our concern, they just read those inbuild/ready made statements and cut off the call without solving the issue and close ticket with status resolved

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user pavank55
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Flipkart is unable to solve a small issue with a product & executives are taking too long to understand the customer issues, I dono how Flipkart is recruiting these type of people & executives are providing wrong information about product without knowing the product details. Then how Flipkart will solve the major issues. So I don't prefer to use the Flipkart for future purchases. Waste of time in spending with Flipkart. Totally disgusting Flipkart.

Products used:
Refrigerator

Service
Value
Shipping
Returns
Quality
Thumbnail of user keerthanau
1 review
0 helpful votes
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November 29th, 2017

Had a pathetic experience by ordering from flipkart. Ordered a Kurti top from them. They delivered a wrong item and on top of that they deleted my account as well, so that I cant even create any return request for the same. Its a fraud company. Please dont buy from them and get fooled.

Thumbnail of user stever800
1 review
0 helpful votes
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October 21st, 2020

Never try to buy anything from Flipkart, i ordered washing machine during big billion days till now they have not delivered. When enquired delivery agent falsely communicated to Flipkart that i was unavailable.

Agent was rude and refused to delivery.

Thumbnail of user k.sureshkumar1717
1 review
0 helpful votes
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October 23rd, 2023

Worst application.worst service.worst customer care...I had called customer care today regarding refund of Order ID - OD**************. But improper response.I didn't get amount refund correctly.when asked they said I got...but I can see clearly in my application I not got. Called customer care 4 times...there response as this...1.told to reinstall application.2..disconnected my call in between 3. Who doesn't talk 4. Disconnected my call when unable to give resolution to problem..

Tip for consumers:
Worst application..worst service..worst customer care...I had called customer care today regarding refund of Order ID - OD*******93848100. But improper response .I didn't get amount refund correctly ..when asked they said I got...but I can see clearly in my application I not got.. Called customer care 4 times...there response as this......1 .told to reinstall application..2..disconnected my call in between 3. Who doesn't talk 4. Disconnected my call when unable to give resolution to problem..

Products used:
Worst application..worst service..worst customer care...I had called customer care today regarding refund of Order ID - OD*******93848100. But improper response .I didn't get amount refund correctly ..when asked they said I got...but I can see clearly in my application I not got.. Called customer care 4 times...there response as this......1 .told to reinstall application..2..disconnected my call in between 3. Who doesn't talk 4. Disconnected my call when unable to give resolution to problem..

Service
Value
Shipping
Returns
Quality
Thumbnail of user aarvim
7 reviews
269 helpful votes
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December 15th, 2015

I like their services just because of the delivery service. As i had a bad experience with some of the companies. But flipkart is what i can rely on. Services are good, my dress fabric is also good and its worth it for me. Flipkart is a good shopping destination

Thumbnail of user abik2
1 review
0 helpful votes
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September 17th, 2020

Dont know why flipkart making fool to poeples by showing product available and getting cancelled by them.
I have tried many times to purchase different mobile but after receiving order they always cancelled them

Thumbnail of user sachitp1
5 reviews
5 helpful votes
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October 21st, 2022
Verified purchase

For all the hype u tend to generate for yourself you seem to have neglected the very core of your business... your customers! Wrong items are being sent, returns takes days and any exchanges, if any, are generally goofed up! I had ordered a pair of tan suede loafers, which was defective and had requested an exchange. What I got in exchange was a black pair. Which I had to return and ask for a refund.

Tip for consumers:
think twice!

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheenam18
15 reviews
264 helpful votes
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December 10th, 2015

Flipkart is good for electronic gadgets. I highly love their electronic gadgets but if i come up to apparels i am little disappointed. I did not get which they displayed. I have complaint against the quality of the product... design was nice. Suit look nice but quality is not much good. So its ok but it worth it for me as i got many compliments from my friends and specially my boyfriend.

Thumbnail of user yogendrar1
1 review
0 helpful votes
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May 27th, 2019

Don't purchase from flipkart... rating "0" for after sales service
Don't purchase from flipkart... rating "0" for after sales service
Don't purchase from flipkart... rating "0" for after sales service
Don't purchase from flipkart... rating "0" for after sales service
Don't purchase from flipkart... rating "0" for after sales service
Don't purchase from flipkart... rating "0" for after sales service

Thumbnail of user tejashwinib
1 review
0 helpful votes
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November 28th, 2023

Flipkart is such big platform with pathetic customer care. I purchased few items through EMI & I have cancelled it... From Nov 3rd I'm in following they just say wait fir 2days problem will be solved. But here from bank end uts popping up to pay EMI, but still this blady accounts team has not been made a payment to the bank. For this I. Trying from Nov 3rd. But $#*! blade idiots not resolved. What the they are doing customer service I really fed up. Why flipkart of each department team managers are not noticing? Why the flipkart is in encouraging the department if it's cannot be solved. It's really $#*! & nonsense

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruksanam3
1 review
0 helpful votes
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July 14th, 2020

I ordered a headphones and it had a issues and I didn't like the sound quality I wanted to return but they said that I cannot return the product. My 7000 is wasted and you have to call them all the time to know the status. Please don't ever order from Flipkart

Thumbnail of user kritikak
7 reviews
146 helpful votes
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January 29th, 2016

I visited this flipkart.com site. Best part of this site is lot's of brand and no. Of variety. I order Nikon camera from flipkart and within a few days It got delivered. Delivery time is faster than other sites and the packaging is also very good. Customer service good. All in all its a good site...

Thumbnail of user divyac24
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

I have placed grocery items on 30th of August expected delivery date was 1st September but today it is 10th sep till today the items have not delivered nor refunding the money. When we raise the issue the people response is very poor out of 10 I can give 1. Very bad way of handling customer.

Thumbnail of user amitn7
14 reviews
18 helpful votes
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November 1st, 2015

Seen one of the best services from flipkart. My son ordered a watch but the color in actual was different from what it seemed on site. Contacted their ccare and within 3 hrs an executive took the watch back and within same day I got the transfer back in my account. Very good and courteous service.

Thumbnail of user rohik1
1 review
0 helpful votes
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July 16th, 2022

Among all the e-commerce sites, I must say that Flipkart is the worst of all. The service providers are highly unprofessional and all the sellers mentioned on Flipkart are literally cheats and frauds. Ordered a television worth 35K and instead got a TV box full of crap. Raised refunds concerns but customer care just turned other ear and paid no attention. Later Flipkart locked my profile too and I couldn't login anymore. My case is now pending in consumer forum court.

I'd recommend all, if you have no love for your hard earned money and if you love stress, humiliation and disappointment from online shopping. Even then don't choose Flipkart. This is the worst fraud company of all times.

With respect,
From a frustrated customer.

Thumbnail of user rahuln38
1 review
2 helpful votes
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August 18th, 2022
Verified purchase

I bought A Micromax note in1 a mobile.

The front camera does not work within a month from purchase. Received used mobile from Flipkart (warranty screw stickers are damaged) so unable to repair it under warranty.

Dissatisfy with the product and service by Flipkart.

Adding feedback after 4 months- Full battery also getting a discharge in 2hrs.

Don't buy any products on Flipkart, very bad experience with customer support, they directly denied accepting the defective product.

Tip for consumers:
The front camera does not work within a month from purchase. received used mobile from Flipkart (warranty screw stickers are damaged) so unable to repair it under warranty.

dissatisfy with the product and service by Flipkart.

Adding feedback after 4 months- Full battery also getting descharge in 2hrs.

Don't buy any products on Flipkart, very bad experience with customer support, they directly denied accepting the defective product.

Products used:
Mobile Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user pragatia
1 review
0 helpful votes
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October 5th, 2022

It been a week that I have ordered earbuds & still not yet delivered... very very poor service. Worse.! Infact i should suggest stop dis service. If u wouldn't helpful for public! Cause it's happened many times

Thumbnail of user sandeepk191
1 review
0 helpful votes
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July 25th, 2022

My phone exchange offer was not fulfilled by your delivery guy. It was clearly written in the offer that the scratch phone will also be kept. If this is to be done, then why are the offers taken out? The order was not cancelled by me. It was a very bad experience for me. If the product is not sold properly, then why are the offers on the app? It was said by you that your wish will be resolved but it has not been done.

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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