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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user sandeepk191
1 review
0 helpful votes
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July 25th, 2022

My phone exchange offer was not fulfilled by your delivery guy. It was clearly written in the offer that the scratch phone will also be kept. If this is to be done, then why are the offers taken out? The order was not cancelled by me. It was a very bad experience for me. If the product is not sold properly, then why are the offers on the app? It was said by you that your wish will be resolved but it has not been done.

Thumbnail of user yaswanthk1
1 review
0 helpful votes
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July 24th, 2023

Want a worst services choose, 1 day will updated to 6 days for there self,for 50 km the delivery time is 6 days for logistics so want to waste time choose this and the flipkart dont proved you delivery to be fast they do it in delay it more

Tip for consumers:
place dont chose this request you

Products used:
mobile

Thumbnail of user amarp2
2 reviews
0 helpful votes
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July 9th, 2015

Flipkart being a big giant in the ecommerce market is expected to cater to the deliver the bundle of satisfaction along with quality and correct product to its customers. And the same was my belief... which however seems to be a myth after I got the delivery of my recent order. I had ordered this product on 25th may and after waiting for 7 days you send me a wrong product and your CC executives are saying that this product is out of stock. I got the order which enormously big for me and obviously of no use. This is something which is not expected from a brand which promises to deliver value for money to its customer.If this product was not available in your stock then why you send me a wrong product. You have wasted my 7 days

Thumbnail of user haleemas2
1 review
0 helpful votes
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August 14th, 2020

One of the worst service i have ever seen in online they don't stick to there words and have no value to the customer, don't buy any products from them and stay away from them support line is ridiculous

Thumbnail of user sureshk103
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

Flipkart's customer care department should be renamed as seller care department.
Whatever be the issue they would talk on behalf of the seller. They defend the seller always and not the intrest of the customer. If you face a problem, they will make you to run from piller to post.
This has been proved several times in my case. Hopeless and useless e com service especially it's customer care department.

Tip for consumers:
Do not go for Flipkart. My 3 Nov order has not been delivered yet. Flipkart has disabled the cancellation option for me. They are neither delivering the order not refunding the amount.

Products used:
Grocery

Service
Value
Shipping
Returns
Quality
Thumbnail of user dineshk59
1 review
0 helpful votes
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October 11th, 2020

I have purchased marq washing machine from flipkart 2019 with additional paid 1yr extended warranty, at the time of delivery the motor of washing machine making loud sound gave complaint, person came did some alignment and went, angain after some days it started making sound again then called flipkart customer care then they said your account is blocked and your is expired, customer support people tell to take any action if you can take.

Flipkart and marq both are from flipkart only but now they are not providing service, mail also no reply, warranty also they cheated where product warranty of marq 2 yr + 5 yrs motor + 1 yr additional paid warranty purchased and marq executed took money for visit home.

Near buy marq brand washing machine and from flipkart

Thumbnail of user kavitak17
1 review
0 helpful votes
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July 26th, 2020

I bought 4 pieces of curtains for 1400 and some change. I received my order in time but two of the curating were missing in the packet, I lost 623rs worth item. Tried all helpline nos. But no body provided any help.
Friends, I have decided not to buy anything from flipkart hereafter.

Thumbnail of user omiacool
1 review
0 helpful votes
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May 22nd, 2023

Cheater company. I have ordered material it shows delivered. But in actual condition not received yet. They mark as delivered without delivery, without otp confirmation nothing done. Not even delivery boy call us. I have complained many times not proper resolution given by them. They are cheaters. Don't use flipkart for online showing. Courier service is chor of this company.

Tip for consumers:
Cheater company .. I have ordered material it shows delivered. But in actual condition not received yet. They mark as delivered without delivery, without otp confirmation nothing done. Not even delivery boy call us. I have complained many times not proper resolution given by them. They are cheaters. Don't use flipkart for online showing . Courier service is chor of this company.

Products used:
Cheater company .. I have ordered material it shows delivered. But in actual condition not received yet. They mark as delivered without delivery, without otp confirmation nothing done. Not even delivery boy call us. I have complained many times not proper resolution given by them. They are cheaters. Don't use flipkart for online showing . Courier service is chor of this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sathishk33
1 review
2 helpful votes
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December 7th, 2020

Flipkart selling very Worst & Low quality products in the name of Marq. Recently i bought laptop on this brand which is dead within one month & they are not providing any kind of services. Flipkart Stolen *******rs from me and they are doing forgery in online market. Flipkart will do a scam in very short time. Flipkart doesn't know how to earn money with efforts they know only robbery from Poor peoples of India.

Thumbnail of user sachinp27
1 review
1 helpful vote
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October 1st, 2020

I had ordered fitbit charge 3 however received fitbit 2. Raised compalint and return all went asked me to sumit id and other photos of the product. Did that. Without any intimation they resolved the request
Again contacted customer care, instead of reopening the existing request they intiated nee request. Looks like planned with Rajasthan seller not to give refund.

Thumbnail of user kishorek8
1 review
0 helpful votes
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April 14th, 2017

My order id is:- OD[private info removed] and i am facing this problem from yesterday and i have received product missing box/Stone in box but flipkart company say to me this not my problem this is your problem so your request can not be proceeded. This company totally fraud. Don't trust this flipkart. Com site.

Thumbnail of user vijayg25
1 review
0 helpful votes
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August 6th, 2020

I have bought a Dell laptop battery and its more than 15 days they haven't deliver it. Initially they have promised to deliver in 7 days and then they keep on changing deliver date.
Poor Customer service!

Unfortunately I don't have option to give 0 star.
Amazon is better choice than Flipkart to customer service/

Thumbnail of user kumars15
3 reviews
3 helpful votes
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June 19th, 2016

I placed an order for mobile phone from Flipkart on 12/5/2016. Order reached and when I checked the phone, the speaker was not working propertly. So contacted CS to resolve the issue and change the phone. But, due to changed policy they are not allowing. No trust in buying online. Its better to buy from offline after checking the product

Thumbnail of user anoopk10
1 review
1 helpful vote
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October 21st, 2020

I had ordered a samsung galaxy f41 mobile through credit card, But ther have canceld my order without any reason three times, and also credited cedited my cash from my credit card, this is cheating and bad service, contacted customer care and asked this is rejected by seller, then why them keep these like stupid sellers.

Thumbnail of user rimpab
1 review
0 helpful votes
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July 31st, 2021

Very worst thing is. If mistakenly any order placed, they don't bother to respond or not give a chance to cancel the order. Not yet come my money to my bank account. Very worst service. It's more than 6k. I didn't get it back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vandanam15
1 review
0 helpful votes
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August 13th, 2022

Ordered a geyser for my 80 year old dad. It was supposed to be delivered on 4th August but has not been delivered till now(13th August 2022). Nothing being done by Flipkart. They wrote on 7th that they will resolve within 3 days but nothing was done.

Thumbnail of user travisn41
1 review
0 helpful votes
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November 10th, 2020

I ordered two products costing ( 746) at a time but got only one, when I returned it, half money was only refunded in gift card, I called to costumers care and they said rest of the money will be refunded soon, but after few days validity expired, if suffered totally loss my money had gone to hell, worst aap. I suggested not to use it.

Thumbnail of user debasism
1 review
0 helpful votes
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August 9th, 2019

I ordered a new K20 redmi mobile in exchange of an old Moto M mobile offer in flipkart.
There is no head phone present with the new phone with the accessories provided, And flip kart made our experience really bad.

About Flip kart:
They did not take the phone that i had for exchange because there was a small scratch in the one corner of the body. No dent no other damage. Really flip kart? You want us to buy new phone and offer you for exchange? I am not ordering anything from you again. I am disappointed with your exchange policy. Nor I will recommend any one to use your service. They are just a bunch of cheaters

Thumbnail of user somdevs
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I booked shoes asics ff2 tanis to 19th of January that was delivered on date 23 of January. I was not there.my brother picked the delivery. Than I came after 5 days than open the box.shoes was missing during opening the box I shoot the vedio. Then I complained there is no action. N my request rejects. Hear is the vedio n photos. Then u decide what rating I give to flipkart

Tip for consumers:
Nothing

Products used:
Nothing

Thumbnail of user jatinderd2
1 review
2 helpful votes
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July 7th, 2020

This is the most $#*!all experience of my life with flip kart and
Jeevas.
I am facing the problem from the day one, and now my tv is
Not working and both of them are not helping me.
Not taking calls no technician visit
Seriously horrible experience
I got replacement of the product after the network issue
Problem now they sent me a defective TV again with Backlight
Color Bleeding. I also shared the picture have a look.
And they are taking so many days for the refund.
Seriously Never Trust Online Purchase.

Thumbnail of user pinkyc11
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

I am a plus user and I have purchase iphone from flipkart on 2nd oct and they gave me delivery date of 4th oct but till today I didn't received my product. On 4th expected delivery date changed to 6th oct and today is 8th oct. Called many times to customer care but they always says sorry for delay will get my product ASAP but I am keep on waiting till today. I don't know when will I receive my product. If they cant deliver on given date they don't need to mention that date because it's like playing with hopes. Whole day we are waiting for the product and eod we received message for not deliver. Really upset.

Thumbnail of user balanr1
1 review
1 helpful vote
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September 15th, 2020

I have ordered matig make medium size nitrile gloves. But I received local supply and different size. Totally useless for me. Flipkart cheated me. Totally unhappy. Do not buy any such s product. When call customer care, they said it s non returnable.

Thumbnail of user kayj96
1 review
0 helpful votes
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October 21st, 2020

Worst services of all. Been ordering things from Amazon all these years, thought to give Flipkart a try this time and I regret it already. Ordered a Redmi 9i in an exchange offer, after a delayed delivery of 2 days, an arrogant delivery guy comes to our place, checks the phone (which is supposed to be exchanged at a rate of 3200) and tells us that there's a crack(which is actually just a minor removal of colour) and then instructs us that we need to remove the toughen (nothing being mentioned while placing the order). After a struggle of an hour, we removed the toughen and he comes again tells us that we have to pay 1900 rs. Just because he doesn't believe that it is a removal of colour. And finally, we gave up and had to pay the full amount for the phone which was supposed to be bought at an exchange rate. It is just another scam by Flipkart to full customers, don't trust it at all. Never gonna order from Flipkart again, will also not recommend to anyone else.

Thumbnail of user muralidhars
1 review
0 helpful votes
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April 25th, 2020

As many students across the country preparing for different entrance and competitive examinations and have opportunities to prepare intensively during the lock down period, books my be included in the essential list for the betterment of the students.

Thumbnail of user madhankumarm
1 review
0 helpful votes
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November 16th, 2022

Do not buy any phone in flipkart... I was bought f23 Samsung last week phone was hanging and screen comes out automatically and now a line in display raised complaints many times but no response from flipkart. And they won't replacement device. Its a smart theif and scam online purchase from flipkart

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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