This website seems to be closed. Find similar businesses
  • Flipkart

Flipkart

Is this your business?
Write a Review

Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
See all photos
How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user mathewc42
1 review
0 helpful votes
  • Send Message
August 2nd, 2017

I bought a mobile from Flipkar which was defectice. Upon requesting many times, they exchanges but the 2nd mobile also defective. When informed, they said the replacement is only once and suggested me to go to nearest service center to get it repaired. Please think twice to make business with such fraud company.

Thumbnail of user narayanank6
2 reviews
4 helpful votes
  • Send Message
June 14th, 2023

I have been in the net for the past so many years approximately more than 25.
Flipkart journey and access started in the period when the names Bansal and Ayyappan was there and I have a great attachment to this brand of E- Commerce. Particularly in the recent days I came across the Pay Later system which is a highly laudable system and it helped me a lot when my purse and the bank balance were bare minimum. This will help many small business owners like me who bill their customers to the bare minimum or who receive their business returns in piece masalas. Thank you Flipkart team for giving me this opportunity to be here.Hope you will Keep it up and set right any shortcomings in your app.

Thanks & Regards,

K Narayanan.
Global Digital Governor.

Tip for consumers:
"Keep it Up..."
"Save Digital India".

Products used:
All the products which I have bought from flipkart were analysed by me ..so before placing an order i will have a confidence in the product and that coupled the brand made me use all which I have bought.

Thanks Flipkart Team
Keep it Up..

K Narayanan
Global Digital Governor

Service
Value
Shipping
Returns
Quality
Thumbnail of user aijazm2
1 review
0 helpful votes
  • Send Message
December 7th, 2020

I ordered 3 "Toy Joy Stunt360" through Order ID OD**************, amount to Rs. 1275/-. A package was delivered which had face masks instead of the 3 toys ordered. I reported "Wrong item delivered". A Flipkart delivery agent came back with the 3 toys but insisted to return 3 toys (already delivered according to him) and refused to take the face masks, and left without delivering. Now I get a notification on flipkart.com stating "Return not possible by Seller as per Return Policy". I have been a loyal flipkart customer since it's inception and feel sorry to see their quality deteriorate to such an extent. I couldn't even go past their call center executive to a senior person. Would flipkart except me to order again!

Thumbnail of user ishank5
1 review
1 helpful vote
  • Send Message
October 21st, 2020

Ordered product (Tablet PC) on 16th of October. Promised delivery 19th October. No updates from customer service and the product has been dispatched to wrong city, then rerouted to Mumbai after that package untraceable.

Funny thing 2 other products originating from same warehouse in Mumbai delivered at my doorstep 1 on time other with 1 day delivery.

I have purchased big ticket items worth lacs from flipkart and recently they are getting consistently bad maintaining promised delivery dates.

Not shopping again from flipkart.

Thumbnail of user seerats4
1 review
0 helpful votes
  • Send Message
March 27th, 2022

Useless customer service, unprofessional people always on the chat. I tried to tell every almost same issue. Still no body no what they need to do. They didn't resolve the issue. I suggest never order through this flipcart website. Extremely useless website.

Tip for consumers:
Disaster

Products used:
Gold facail kit I didn't not receive

Service
Value
Shipping
Returns
Quality
Thumbnail of user priyankac24
1 review
1 helpful vote
  • Send Message
June 9th, 2020

Please don't buy any expensive products from flipkart. On the name of extra charging on services through so called jeeves, they never provide any Services and replacement. By chance you received the products then you can't do anything because they will never answer you on mail and their customer executives will never help. On the name of indian company they are doing their business by making fool of cosumer.

Tip for consumers:
Please don't buy any expensive products from flipkart because they playing with their rubbish strategy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anithas20
1 review
0 helpful votes
  • Send Message
June 16th, 2022

I'm Order and the order was cancelled any confirmation of me... Bt they are cancelled without any information and not refunded my cash. Yeah it's a last order of flipkart and uninstall tha app also very worst experience ever

Thumbnail of user sunils121
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

I order man smart watch on Facebook messanger they deliver me ladies watches through flipkart and flipkart not giving me mobile number of these elligal peoples who book my order and not replace my watch it's a punishable act once I talk with messanger Facebook people they said wrongly they send order and they want to take refund amount in there account which is a crime and flipkart team telling me this Facebook lady book hundreds of watches they are not shairing her full mobile number with me her mobile last digit 6369 flipkart team told me as a responsible indians. They should share us the criminal lady or man full number in detail that's a huge crime which I face today be careful never buy any product from fraud website company of india known as flipkart they are protecting elligal peoples

Thumbnail of user anubhar
1 review
0 helpful votes
  • Send Message
March 23rd, 2023

Flipkart playing scam now a days by itseleves, they dont share delivery boy contact details and dont deliver the product,,,,and in app they show product delivered,,but product dont delivered to customer...by this scam they are earning money...shame on flipkart...

Thumbnail of user manishahlawat19
1 review
0 helpful votes
  • Send Message
July 5th, 2023

I bought a boat Rockerz headset from filpkart.But the product had some connectivity issues.Customer care were not ready to replace it.After 3 days,they accepted the replace request & after 4 days (on delivery day),they cancelled the replace request themselves.Even they were not giving any valid reason. That is the behaviour and value that filpkart give to their coustomer.Even they are not giving return or exchange policy.A very very bad experience.Now Flipkart lost its valuable coustomer

Service
Value
Shipping
Returns
Quality
Thumbnail of user kajalm7
1 review
0 helpful votes
  • Send Message
May 21st, 2022

I ordered 2 products recently and I didn't recieve the product but it's showing delivered in flipkart app and I am facing problems last 20 days. The customer service is not able to solve the issue they are giving the extended dates. I will not recommend the flipkart in anyone. Very poor service, worst person there is not any responsible person who solve the issue. I really tired for this worst service

Service
Value
Shipping
Returns
Quality
Thumbnail of user vishalm23
1 review
0 helpful votes
  • Send Message
October 30th, 2019

Flipkart used to cheat individual customers... No service provided... No resolution... I have received a wrong product but no one cares... No solutions given by flipkart... They will feel sorry and blames only other department. Always a concern raise but no proper resolution provided to me... I just wanted to know how a wrong product packed by these reputated companies...? They used to make fool to the customers...

Thumbnail of user seelamn
1 review
0 helpful votes
  • Send Message
March 24th, 2022

Flipkart portal fraud... No one can't buy flipkart... U can amzon
I buy nerzo 5i mobile. It not working and technician not visit my office but order is closed
I will go to consumer court against flipkart

Thumbnail of user bhawanis6
1 review
2 helpful votes
  • Send Message
February 29th, 2020

Using Flipkart since long, but first time service goes worst to worst... no one taking ownership to solve costomer problem... blem on delivery guy... even they don't give the delivery guy details... only apologise and asked to wait... you don't believe promise date of delivery of 24th. Waiting till 29th than to they are not when the product will reach... some funny update on trace... attached pic..

Thumbnail of user yogeshd3
1 review
0 helpful votes
  • Send Message
June 24th, 2017

OD**************, delivered the wrong product and the one order showing unavailable immediately after the order was accepted, may be the product sent to me not getting sold so the use such practices and making customer foolish, when the issue raised simple answer was the actual order product is not available and can not be replaced, it has to be returned and the money will be given back after 9 days. The purpose of ordering product gone for toss and ruined.

#flipkart #onlineshopping don't trust

Any query contact me *******060

Thumbnail of user manus35
1 review
1 helpful vote
  • Send Message
September 2nd, 2020

I order Nissan key cover but it's came wrong product as well as different brand. Shame FLIPKART... I wait almost two weeks for this... still I don't understand why they are cheating customers like this. Please it's my humble request don't order FLIPKART

Thumbnail of user jigarp153
1 review
0 helpful votes
  • Send Message
September 25th, 2022

Guys do not but TV or extended service from flipkart and jeeves consumer service.

They took my TV for repait 2 month ago. Their return policy is maximum 30 days. But they still did not give my TV back. Everyday I call and only answer is we will call you back in 3 days.

Order ID: OD**************

Products used:
VU tv 50 inch smart android

Service
Value
Shipping
Returns
Quality
Thumbnail of user mcplptfile
1 review
0 helpful votes
  • Send Message
July 5th, 2023

I am buy 3fan from Flipkart.i am received good product and same day inform to Flipkart team and raise request for return but still pick-up not done.
Flipkart team not ready to return back product vand telling reason is time is over.
I am continuously follow up with Flipkart team over the mail and phone but not getting proper response.share two product picture that is received from the Flipkart
I think this my last shopping with Flipkart. I am star plus customer of Flipkart when plus customer getting this type of service then normal customer service god knows.
Special Thanks to Flipkart teach me special lesson of my life.
They are not responding after sales.
This is my last shopping from Flipkart.

Thumbnail of user hariomp4
1 review
0 helpful votes
  • Send Message
August 7th, 2021

Guys it's a humble request don't purchase anything from Flipkart. Its a pathetic website. They take decision on behalf of customer and doesn't even consult a customer once... it is worest shoping website i have purchase a smart phone from hear but at same day of dilivery product stop working
And when i use to replace than they make excuses at the place of replacement, when i force to replacement than te make my product fail during replacement... highly disappointed... my first and last order from this third class website... I request you all ( who is reading my reviews) please don't purchase anything from here rather switch to Amazon or Myntra...

Products used:
Smartphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user shivanis73
1 review
0 helpful votes
  • Send Message
November 15th, 2022

I am Shivani Sharma, one of your customers. I have ordered one mobile phone - Vivo Y22 (Metaverse Green, 128 GB) order ID is OD************** from Flipkart but received a boy's lower. I have been complaining since yesterday but nobody solved my issue and today they held my call for 10 minutes. I returned the product from my side but it is showing Return Rejected. It's my humble request to kindly refund my money as soon as possible. I have to buy my phone.
Below please find the attached photos for your reference what I received. I have attached an invoice of the phone which I didn't receive.
I trusted you the most and you broke. Now tell me how I can give you positive feedback?
I have talked with your team of approx 5-6 people but still seeking my refund, kindly solve my query ASAP.
Yesterday on 12-11-2022, my pickup delivery boy came and took that lower and cancelled pickup order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavishq
1 review
0 helpful votes
  • Send Message
June 24th, 2021

Order ID - OD**************

I ordered 1 ton marq ac. First of all they almost took 8 days for delivery and before i placed order they showed me next day delivery but after i place order they send me order after 8 days, after delivery i almost 50 times called them for installation but they always did fake promised and still my ac is not install,
Worst company worst delivery worst staff... Please dont go with Flipkart..

Tip for consumers:
Don't use Flipkart..

Products used:
Marq 1 ton ac

Service
Value
Shipping
Returns
Quality
Thumbnail of user dhanesht1
1 review
0 helpful votes
  • Send Message
February 4th, 2021
Verified purchase

I have placed an order for Redmi 9 (Nature green, 64 GB) and the proposed delivery date was 04.02.2021. I have been waited for the item till yesterday (04.02.2021) after that I have seen the status like order cancelled. When I check with the customer care they told me that due to logistic issue order was cancelled also asking for the new order. When I have placed that order its rate was 7999, Now it is Rs 8299. So this is clear case of cheating by providing an offer to the cutomer and finding some idiotic reason for not delivering the item. Such a platform like flipkat this is not the good deal. I do furnish my dissatifaction against your poor customer delivery service and wrong committment.

Products used:
Mobile

Service
Value
Shipping
Returns
Thumbnail of user saravanank5
1 review
0 helpful votes
  • Send Message
January 31st, 2022
Verified purchase

Totally worst service. I have bad experience with flipkart because I have ordered a material from flipkart on the 9th Jan 2022. Original expected date is 18 Jan 2022. But until today (31 Jan 2022) that material was not delivered. On the 14th Jan one of delivery guy called me and asked the OTP without delivering the material. I have told when i receive the material then only I can share the otp. After that no body call me for deliver. I have raised compliment through customer service but they also not solved the issue. So I will recommended to all try to avoid use of flipkart for purchase any product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user selvak12
1 review
0 helpful votes
  • Send Message
August 18th, 2022

One of the worst ecom company. Supplies their own inferior product than the ordered one. Replacement took their own time after paid online. None of the customer service executive can help, every time you have to explains the complain history from the scratch for every executive.

Thumbnail of user mohammedalia2
1 review
0 helpful votes
  • Send Message
July 29th, 2023

Very Bad Service. I was purchased a try cycle from flipkart.thedelivery the item one day late.the are delivery to me a defective try cycle. I was complaint the same day. The are sending message every day. And the say we will come today to take back the item. But not coming. Until 7 days the not came. After 7 days the are saying. Only 7 days the return policy period. It is finished you cannot return the item.the cancelled my return policy. Then i send again messages. The are replay for every messages. We will call you. But until now i didnt get a call. I t was one of the bad experience from flipkart.

Tip for consumers:
i was purchased a try cycle from flipkart.thedelivery the item one day late.the are delivery to me a defective try cycle. i was complaint the same day. the are sending message every day. and the say we will come today to take back the item. but not coming. until 7 days the not came. after 7 days the are saying. only 7 days the return policy period. it is finished you cannot return the item.the cancelled my return policy. then i send again messages. the are replay for every messages. we will call

Products used:
Try cycle

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

How do I know I can trust these reviews about Flipkart?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Flipkart?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business