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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 753rd among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user vineetk10
3 reviews
3 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

Flipkart is a good E Commerce company.
No doubt but not for me.
My account is blocked due to only one genuine return. And am trying to resolve til now.
Sorry flipkart we will never buy anything from.
For your reference our mobility number is mention below
*******507

Tip for consumers:
Amazon

Products used:
Pillows

Service
Value
Shipping
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Quality
Thumbnail of user mayurik6
1 review
2 helpful votes
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June 13th, 2022

Worst service i have ever received. Paid money more than 15 days ago... No delivery done... Raised complaint several time but nobody contacts me. No resolution provided. Very bad customer service and delivery service. Very bad. Dont have any words to describe my anger... Frustration is next level because of Flipkart

Thumbnail of user sanjolm
1 review
1 helpful vote
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July 26th, 2022

I haven't seen such poor shopping, always have to call about the same issue. Delivery boys don't talk well, When you complain to customer care. Then they only say that you will get the issue resolved The customer care does nothing, and the delivery boy goes his own term And the seller would send anything, the parcel ordered is different, these people send anything. I will not order anything from this rubbish app from today. Better than this, Amazon takes care of its customers. Half star is too much for this app

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Thumbnail of user mohitk36
1 review
15 helpful votes
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August 7th, 2020

Its been 14 days our product is not returned.We ordered samsung AC form flipkart worth Rs *******.The product reached us 22 of July and the AC was having cooling issue.We requested a return on 27 and they give us date of 31 july for technician visit. Till now 8 of august technician has not visited us. They give another state technician no. So he was obviously not coming they keep on wasting the time. Worst return policy our product is not returned yet i think during winters they gonna return it. Kindly don't buy electronic products from flipkart.

Thumbnail of user vijayal21
1 review
1 helpful vote
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November 9th, 2021

I ordered lots of plants from #Flipkart on 5th Oct. All were packed shabbily and were dead when they reached. A guava plant I ordered was never delivered. I complained and today it's 10 th nov. And they have neither delivered the product nor provided a refund despite following up every day. Their customer care is a sham which can provide no help at all. Never never buy from a cheta like Flipkart.

Tip for consumers:
Never buy from this bogus website which cheats and harasses customers. No customer service support if you get a faulty product. I have been chasing them evryday for a month now and no resolution.

Products used:
Plants

Service
Value
Shipping
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Thumbnail of user syedi29
1 review
0 helpful votes
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December 20th, 2023

Worst service. Ordered Online 6 Sets but received only 1 set from Shopsy via Flipkart bill# FMPC*******184, the label on the parcel says 6 sets and the packet of the parcel is too small to pack only 1 set. I was expecting a quick delivery return and total refund as the quality of the product is worst like footpath products. Shopsy online shopping should be pushed to consumer court for such cases and I reached out to social media for creating awareness so that people will not fall as prey like me while shopping on Shopsy. Flipkart customer service team says this is no return policy product so they even can't refund for the missing 5 sets which i haven't received. This is only awareness message so friends please be careful while shopping online with Shopsy.

Tip for consumers:
Will never ever again shop online with Shopsy and FlipKart and will create awareness in people the worst experience I had

Products used:
Beanie Cap

Service
Value
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Thumbnail of user enquirynumber866
1 review
2 helpful votes
  • Send Message
July 18th, 2023

''''''''''''''(+) Flipkart customer care enquiry number +91.74,396,648,26 // order return policy payment refund request issue call now +91-74,396-648-26 solved,,,,, all shopping regarding and delivery issue solve (+I+)

Thumbnail of user rajeshg24
1 review
21 helpful votes
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August 14th, 2020

Stay away from Flipkart and avoid buying as thier customer service team sucks... Amazon is far better or i would say the best when it comes to buying and ease of business. I had ordered a chimney from Flipkart and to my surprise it was faulty and the within 2 days I had complained and requested to return since than thier team just close the issue stating resolved without even checking the comments or trying to understand the issue. I think they are just robots who try to maintain thier SLA. Every time you complained they don't respond upto 3 days and post that they will simply close the ticket stating issue resolved. I have been chasing thier team since last 2 months now... Avoid buying any product as its a nightmare to get support post sales. I really doubt if they have any senior manager who actually monitors or just college boys handling the customer service.

Thumbnail of user tapankumarm
1 review
2 helpful votes
  • Send Message
July 21st, 2021

Dear flipkart service company please respond on my order it has been long time my order till now not deliver can anybody help me since 10 July till now I'm waiting for it. Also whatever date they are giving again they changing they have given date first 17 again 19 then 21st n all the date is over but my product is not deliver please don't cheating me it's rs 3000 items I'm very much unhappy your help God please help me

Service
Thumbnail of user jagwinders3
1 review
0 helpful votes
  • Send Message
September 5th, 2022

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Thumbnail of user suby1
1 review
0 helpful votes
  • Send Message
January 12th, 2024

The worst e Commerce site / app one can ever visit.They never meet the committed date and they give a time line as will be delivered by 11 PM we waste our time waiting for them and they shamelessly change it to next day without the permission and guess what;next day same story repeats. ANd you call the help desk the standard answer is we apologise and the other favourite response is we will check with back end team.the worst backend team they have got and the logistics partnrr ecart is another useless and inefficient cog in the wheel. DO not use this site if you are looking for a decent shopping experience or if you are looking for value for money or mental piece.All those are flipped in flip kart to the road

Tip for consumers:
do not use flip kart if you want your products in good quality and in time

Products used:
Geyser

Service
Value
Shipping
Returns
Quality
Thumbnail of user kadambarigunde
1 review
0 helpful votes
  • Send Message
October 19th, 2023

Pathetic service, i am gonna delete my account from Flipkart,not recommended. Since last 5 days waiting for parcel to be deliver. Daily give new dates. So many customers care calls but no one know why product is not delivering. Amazon is much better than Flipkart.

Products used:
Pathetic service, i am gonna delete my account from Flipkart,not recommended. Since last 5 days waiting for parcel to be deliver. daily give new dates. So many customers care calls but no one know why product is not delivering. Amazon is much better than Flipkart.

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Thumbnail of user manoranjanb1
1 review
1 helpful vote
  • Send Message
October 23rd, 2023
Verified purchase

I am writing to express my deep disappointment regarding my recent order. Unfortunately, I have had an extremely unsatisfactory experience with this order.

Tthe product was marked as "delivered," but it was not received at my specified address. Regrettably, neither my family nor I received any communication or notification from your delivery partner regarding the delivery status.

I kindly request your urgent attention to investigate this matter as a high priority. It is of utmost importance that this issue is resolved as swiftly as possible to restore my confidence in your services.

Please find my reachable contact details below:

Reachable Contact Number: *******042

Service
Value
Shipping
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Thumbnail of user naveen.chintamaneni
2 reviews
1 helpful vote
  • Send Message
January 9th, 2024

My aged parents are suffering because of Wakefit and Flipkart. The worst experience ever. They first cancel the order after the delivery date (>7 days). Then they ask you to reorder only to cancel again. The resolution this time is to order again, I order again the 3rd time and they cancel again. All this while the product is still in stock to purchase. Wasting 2 weeks waiting. They don't keep their promises. The seller Wakefit is a cheater, still selling products on Flipkart and Amazon and product is in stock even now. Even fk service can't promise me if they will deliver it this time.

Tip for consumers:
Worst experience

Products used:
Nothing

Service
Value
Shipping
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Thumbnail of user pujab12
1 review
2 helpful votes
  • Send Message
June 24th, 2022
Verified purchase

I have ordered Shoes from Flipkart worth rs. 3829 and they have send the used and dirty product and its been 20 days passed that i have requested them for return but they are not even ready to respond my calls. Interval of 3 days everytime they just raise new complaint but no action. Guys please stop shopping from Flipkart. It's better to move to Amazon. It's best

Tip for consumers:
Don't use Flipkart

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user santhoshk23
1 review
5 helpful votes
  • Send Message
June 27th, 2020

Flipkart service is very bad It will respond after 100 complaints nobody will respond properly please guys dont install this flipkart better to go in Amazon their service is very good.
They sold one defective product of ******* rupees i kept return but till now they didn't come daily I'm giving so many complaints but nobody is responding

Thumbnail of user celinakatty87
1 review
0 helpful votes
  • Send Message
October 9th, 2023

I ordered hair serum but instead I got body lotion...wow just wow!
And there's no return policy...like wth m I suppose to do with the body lotion!
Very disappointed...
Won't purchase anything from now.
Sorry

Thumbnail of user atharvashinde1910
1 review
1 helpful vote
  • Send Message
October 28th, 2023

They already delays my every delivery and this time even after the last delivery date I haven't received my product it's already 2 days late the delivery boy didn't pickup any call keeps rejecting and luckily once he picked and tell my he will come till 12 noon and now it's night still he didn't reached and not picking up calls

Tip for consumers:
This will take Flipkart nowhere

Products used:
Earbuds

Service
Value
Shipping
Returns
Thumbnail of user abhishek.oracle.dba
1 review
0 helpful votes
  • Send Message
October 23rd, 2023

If you need product based on your schedule or emergency. Don't order from Flipkart their customers care is not good. They will give you fake promises and lose comments. Amazon customer care is getting better day by day

Service
Value
Shipping
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Thumbnail of user karanm51
1 review
0 helpful votes
  • Send Message
June 11th, 2023

When I decided to buy a new bed, I naturally turned to Flipkart, assuming that their reliable cash on delivery option would be available. Cash on delivery has always been a convenient payment method, offering the flexibility to pay only after receiving the product and inspecting its quality. It provides a sense of security and trust between the customer and the seller.

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Thumbnail of user shaiki5
1 review
0 helpful votes
  • Send Message
December 15th, 2022

Don't buy Mi TV online because online stores are irresponsible for its service.My tv issue is not cleared since 3months.Mi stores too don't respond responsibly in this regard.Worst services ever from Mi and Flipkart.

Tip for consumers:
Don't buy Mi TV online because online stores are irresponsible for its service.My tv issue is not cleared since 3months.Mi stores too don't respond responsibly in this regard.Worst services ever from Mi and Flipkart.

Products used:
Don't buy Mi TV online because online stores are irresponsible for its service.My tv issue is not cleared since 3months.Mi stores too don't respond responsibly in this regard.Worst services ever from Mi and Flipkart.

Thumbnail of user durgadevisivam
1 review
1 helpful vote
  • Send Message
January 8th, 2024

Firstly, the delivery service was extremely unreliable. My order was delayed multiple times without any prior notice, causing inconvenience as I had scheduled my day around the expected delivery time. This lack of punctuality was disappointing and disrupted my plans.
Last 3 months were worst, few items were missing or the entire order is delivered to some other person, so raised complaints every time, now its 3rd time.one product out of 23 was missing. After the complaits raised they locked my account and i couldn't login into Flipkart app itself.

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Thumbnail of user dipaks21
1 review
0 helpful votes
  • Send Message
March 7th, 2022

The customer service is very rude. They close the ticket without solution and even block the customer so that he could not write any review.
The product quality are very poor. They just polish the old product and sell it at new price.
I am never gonna buy using flipkart again.

Tip for consumers:
Never use this site to purchase anything. They just polish or repair the old products and sell it on market price.

Products used:
Dining table cherry wood

Service
Value
Shipping
Returns
Quality
Thumbnail of user bharatb14
1 review
1 helpful vote
  • Send Message
May 22nd, 2021

I have order cooler on flipkart and it got delivered on 9 May. Cooler stop working on same day. I try return product but it give some technical error from flipkart. We contacted flipkart and everyday they ask us to wait 24 hrs but no resolution. Today is 22 May still they are asking 24 hrs and I am not sure when my issue resolve. From this we can see how is flipkart service.

Returns
Quality
Thumbnail of user rahuld54
3 reviews
0 helpful votes
  • Send Message
November 6th, 2020

Been shopping on flipkart for many years now. Never had bad experiences. Returns are also hassle free. I would avoid buying electronic goods from flipkart though, they have no return policy, only exchange.

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Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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