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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user maheshvarmaprocurement
1 review
0 helpful votes
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August 12th, 2023

Actually I want to give 0 rating as I don't find I am giving one. The worst customer care and delivery services

Thumbnail of user vasug3
1 review
0 helpful votes
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July 8th, 2020

Hello guys plz flipkart se koi product purchase na kara aur specially koi mehhanga product yeh delivery nhi karega kyoki inka pass woh product nhi hota hai.
Aur order yeh advanced mein le leta hai aur phir apka credit card late payment bhi lagta rehega aur jab aap payment ko kahega toh 1 week ka tym dega. Inka Customer care k pass bhi koi solution nhi hai woh apka call bhi disconnect kar dega. Yeh mera product order I'd hai od**************. Agar apko product koi lena hai amazon is best.

Thumbnail of user aditis8
5 reviews
151 helpful votes
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December 16th, 2015

I loved their services. I had ordered a watch from here and within a one day it delivered to me. Its great a site for accessories shopping..

Thumbnail of user rashmis15
1 review
2 helpful votes
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May 26th, 2018

Several times I ordered many things from Flipkart and they were all nice but I don't know why people are getting problems?

Thumbnail of user devia3
1 review
0 helpful votes
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September 1st, 2017

Good product and fast delivery and it has a really long lasting golden glow very good products compared to other online apps

Thumbnail of user manim10
4 reviews
26 helpful votes
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May 21st, 2019

This is such a website we cannot expect. I am using last five years and never i had a problem or misunderstanding.

Tip for consumers:
100% good site

Products used:
Mobile phones & watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user vidyeshd
1 review
0 helpful votes
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July 31st, 2020

They are thugs! Looting people... faking the info on their products and the customer service is a cherry on top... worst... suckers

Thumbnail of user pradeepkumarg
1 review
0 helpful votes
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May 2nd, 2023

Giving wrong product again and again and leak data to fraud people and they try to empty your bank account customer care not worried

Service
Value
Shipping
Returns
Quality
Thumbnail of user aijithk
3 reviews
1 helpful vote
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July 13th, 2015

I purcased one watch. Get what you pay for I had it on a day and it broke :/ real shame it looked really nice but leather strap just gave in

Thumbnail of user ankurb15
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

@flipkartsupport

Hello Flipkart,

I am totally dissatisfied with your service and processes. Firstly I ordered this product (Little's baby diapers) on 7th Oct and the delivery date was 14th Oct and that was delayed by your side.
Which was again rescheduled on 21st Oct and now you have cancelled the order by your side without any clear reason.
And also you will be going to refund my money on 29th Oct as you mentioned. So you just make me fool for around 15 days for a single product to deliver and also returning my money after 23 days. If you are not able to deliver the product timely or you cancel the delivery by your choice then please don't take the orders. This is totally pathetic and disappointing. I Will not buy anything from Flipkart. Such a disappointment from Flipkart. If Amazon were there then surely they were gonna escalate and compensate with this kind of issue. For Your service I will give you ZERO star rating.
Also when I was trying to connect to your customer care then my calls were disconnected by your customer care team side, your customer care executives names were Richa and Adarsh who were disconnected my call without giving me any resolution. They had not even listen to me properly and just disconnected the call from their side without giving any proper solution.
If you are running your company with this kind of team members and services then surely you will loose your valuable customers.
Again I am rating ZERO for your customer service and delivery services.

Thankyou for your disappointing services and dissatisfaction.

Your Disappointed Customer,
Ankur

Tip for consumers:
Just wait for the delivery for a long time.

Products used:
Grocery

Service
Value
Shipping
Returns
Quality
Thumbnail of user rohitk56
1 review
0 helpful votes
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June 14th, 2019

My name rohit kumar, my father name Harish kumar, my Mather name kunti devi. We are living at hadrabad, My family is happy family. I read in J. D. Memorial Public School.

Thumbnail of user moulieshj
11 reviews
32 helpful votes
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June 8th, 2015

The overall buying performance is too good but the price in flipkart is not good compared to snapdeal, amazon

Tip for consumers:
I would reccomend flipkart to buy electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user tyagineetu16
1 review
0 helpful votes
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April 17th, 2023

Flipkart has provided the forged product. I will never recommend anyone to buy from Flipkart. This is the worst experience from Flipkart

Service
Value
Shipping
Returns
Quality
Thumbnail of user bhaveshp15
1 review
0 helpful votes
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October 4th, 2021

Flipkart ka customer care support sabse third class hai, agar ye log customer ki problem resolve nahi kar sakte to support ke liye baithe hi kyo hai. Aur vo bhi aisi problem jo unke hi side se huiii hai, muze karna tha dusra product cancel aur unke side se dusra ho gaya. Vo bhi jo product shipped huaaa tha vo cancel kiya aur badme bolte hai ab cancel ho gaya abhi hum kuch nahi kar sakte, aur msg pe bata rahe hai aapka product shipped nahi huaa. Kya chutiyappa laga rakha hai. Sabse faltu customer support hai Flipkart ka.

Thumbnail of user gupta.madhur1988
1 review
0 helpful votes
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July 8th, 2023

Flipkart has worst customer support, customer support is unable to provide support...Worst e market.

Products used:
Mobiles

Service
Value
Shipping
Returns
Quality
Thumbnail of user vikashy3
1 review
0 helpful votes
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January 17th, 2023

I love this beg but it's not available please sir help me and by this beg i hate Flipkart... Please please please

Tip for consumers:
www.flipcart.com

Products used:
Beg

Service
Value
Shipping
Returns
Quality
Thumbnail of user abhayc9
1 review
0 helpful votes
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February 22nd, 2022

My order is not place properly my payment is successfully but my payment is not return bad experience with me

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardw291
1 review
0 helpful votes
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May 3rd, 2018

Flipkart is online shopping site, In this you can anything to buy.and Good service provide to cutomer... Daily lots of offer to buy products..

Thumbnail of user noory
2 reviews
6 helpful votes
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February 25th, 2017

Gerat product at a cheap price. Its really good and reliable for over 6 months now with me. I like the product and service.

Thumbnail of user anjup7
1 review
0 helpful votes
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August 12th, 2021

I don't want to give 1 star they didn't deserve even 1 star but their is no other option so, Guys do not book any flight tickets from this app they r money minded people I had book a flight from KTM to New Delhi month of July 18th 2021 but due to lockdown flight got canceled through the airline I had called to airline people they refused my money to flipkart but this flipkart people still didn't refund my money I send so many mails they r not responding nor they will receive our calls by chance if they receive call also they ll tell they ll resolve my problem with in 24 to 48 hours but its being 1 months they r not doing any thing... I thought Flipkart is a very good company but I was wrong I can say they proved me wrong coz they r makeing people fool...

My Tickets details r giving below
PNR NO. *5QOLWB*
*Tkt no.*********651

Thumbnail of user sonara
1 review
0 helpful votes
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June 8th, 2020

Aaj tak kitni bhi products buy ki he sab good condition me thi.its very nice. Thank you I hope age bhi achhi products ahe. Complain Karne Ka chance na mile.

Thumbnail of user rameshy1
1 review
0 helpful votes
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June 13th, 2020

I order refrigerator they not deliver on time and when they come they ask extra money delivery charge very bad service

Thumbnail of user rahuln20
1 review
0 helpful votes
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July 11th, 2020

Don't do the payment before delivered Product not delivered and there were not refund yet pls take care of it guys

Thumbnail of user ashishm47
1 review
0 helpful votes
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November 22nd, 2021
Verified purchase

I ordered two phones from Flipkart and my order was delivered on 31st of October. Now to my surprise there was only one phone in the pack and both of them were marked delivered. So I raised an issue with customer support and approached their social media team on twitter on 1st of November. They first promised me that issue will be resolved on 13st of November. Then they emailed me and asked for my Id proof which was weird but I provided it to them. I submitted my Aadhar card via email to them but mail got bounced back. After that I again approached them over social media and submitted my id proof over there. From 9th of November to 22nd of November they never updated themselves on the issue. It was me who approaching them everytime to ask for update and in response their social media team would call and ask the same stupid questions like weather the package was tampered or not? And I have answered these questions more than 10 times and I received promises that I will get update in 24 hours but nothing even happened. I am fed up and I just want to share my review so that other people dont get scammed by them. I shall be posting my formal complaint in consumer forum as well but if a company is doing such scam then people in general should know about it. Their support is very poor and they may take an entire life to go on second stage in resolving the issue. The first step will always be 'was your order packed properly?'! Doesnt matter how many times your answer that question but they will never have it in their records.
Order Id - OD**************

Tip for consumers:
Never order anything from flipkart and in worse case if you are ordering, make sure that you dont order two units of same products ! They will deliver one and scam you for other

Products used:
Mobile Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user navneetg4
1 review
0 helpful votes
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September 23rd, 2020

I ordered a bed from Omnitech Retails on 13th Sept was supposed to get it by 19th Sept I HAVE STILL NOT RECEIVED THE PRODUCT & it's 23rd today. When I made a complaint Flipkart told me they will get back to me by 29th that means FLIPKART wishes me to keep paying for the installments BUT THEY WON't DELIVER THE PRODUCT. What they will do is they will JUST UPDATE ME ON OR BEFORE 29th September. Highly unprofessional & they are together in this cheat fraud with Omnitech. They are not even CANCELING the order as THEY CAN'T IGNORE THE POLICY but they can IGNORE THE DELIVERY TIME. Then they don't know any policy. Please don't ever PRE-PAY flipkart they are just here to LOOTO YOUR MONEY. They think we are NOT EARNING they think our money is just to be wasted on their fraud sellers & them.
SHAME IN YOU FLIPKART!

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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