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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user sabiham3
1 review
0 helpful votes
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July 17th, 2022

3rd class cheaters. Amazon is very very good. In flipkart they show something and send something else. Big cheaters

Tip for consumers:
More specific of the item

Products used:
Vegetable

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Thumbnail of user vishalp34
1 review
0 helpful votes
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August 9th, 2020

Very bad service by flipkart and all staff members yet my products not slove. Fack resolution by flipkart staff.
Below is my products details.

Thumbnail of user jayants10
1 review
0 helpful votes
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December 29th, 2021

Really a nice product. And value for mone and best product for middle budget byer. Good sound quality.

Thumbnail of user mandeeps62
1 review
0 helpful votes
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June 28th, 2022

Very fuddu site Flipkart... all service fake... fake product with service... please don't purchase anything from flipkart

Tip for consumers:
Please don't purchase anything from flipkart...very fake and cheap site.

Products used:
Supplement

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Thumbnail of user shailus
3 reviews
1 helpful vote
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March 9th, 2016

I really appreciate your services. Such a fabulous system. I really appreciate your work and support. Thanks alot. Keep it up.

Thumbnail of user rjeetkumar567
1 review
0 helpful votes
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June 11th, 2023

Flipkart is a totally fraud company don't waist your money and your valuable time.
Dont trust on flipkart.
Flipkart like a Choor company

Products used:
Car toys

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Thumbnail of user maxmaxm
1 review
0 helpful votes
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May 24th, 2022

Not refund not return your order. Please biacort flipkart. Not by to Flipkart. Very bad experience with flipkart.

Products used:
Shose

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Thumbnail of user krishnakumarp
1 review
0 helpful votes
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August 7th, 2020

My below complaint case regarding N95 masks is just closed without any solution. They just marked it as SOLVED. This is really suicidal for Flipkart and only harm Flipkart. With such unprofessional attitude and unethical business practices how flipkart will survive? Flipkart will always remain a local company without any business ethics that can never ever match the higher standard same as AMAZON. I also had one issue with Amazon but they solved it even before becoming an issue in only one chat. Why should we order on Flipkart henceforth? With my ongoing issue and after going through so many cases on customer care portal I am wondering why did I place even a single order to such an unethical/unprofessional company. Sorry Flipkart. BYE BYE. I am not so stupid that I will ever order anything on Flipkart. Mark my words you will not survive with this attitude in long run.

My case is as below:

'This is in public interest. I am wondering how well renowned company like Flipkart can indulge in fraudulent activities. Because It is very dangerous for society in this way they are promoting serious frauds.

I ordered Venus V4400 N95 masks(NIOSH approved) on 2nd July. The Order ID is OD[protected]. They delivered fake KN95 maks(Not from any approved manufacturer with CE/FDA/ NIOSH). They are similar to KN95 (Not even authentic KN95) not Venus V4400 N95 respirators(NIOSH approved)'

Tip for consumers:
Unethical,unprofessional company which promotes frauds.

Products used:
N95 Respirator and so many

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Thumbnail of user vishnuc1
1 review
0 helpful votes
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May 20th, 2021

Very bad coustomer service and very bad product packaging, product are open in delivery. Dear friends don't order in filpkart

Tip for consumers:
Very had coustomer service and very bad product packaging. My all'friends don't order filpkart. Please order other site

Products used:
Ledis leggings

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Thumbnail of user kirang29
1 review
0 helpful votes
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May 21st, 2021

Worst experience, it's been 2 weeks and still my order is pending and my order is OD**************

Service
Thumbnail of user gauravs81
1 review
0 helpful votes
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February 24th, 2020

Nice Offers. Nice Service. Owesome Product Quality. Very Nice Experience From. Flipkart. All Offers Are Very Nice.

Thumbnail of user adityan17
1 review
0 helpful votes
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January 20th, 2022

Bad product very bad service flipakrt all is very very bad product giving and not accepting replacement

Tip for consumers:
Give me refund

Products used:
Vr box

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Value
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Thumbnail of user sakshig2
2 reviews
1 helpful vote
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March 14th, 2016

Good marketplace to shop from. Cutomer complaints redressal mechanism really satisfactory.!. A good experience overall

Thumbnail of user waheedab
1 review
0 helpful votes
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September 29th, 2017

FLIPKART IS FRAUD COMPANY. DELIVER FAULTY PRODUCTS. DO NOT REFUND AMOUNT. NO RETURN/EXCHANGE AND DELAY REPLACEMENT MORE THAN THE LIMITED. TRICKERS,...

Thumbnail of user swatij11
1 review
0 helpful votes
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February 28th, 2020

They provide wrong information regarding Delivery... My product is deliver after 16 days of odered... Please never prefer this site

Thumbnail of user smithj40
2 reviews
3 helpful votes
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March 1st, 2017

I am extremely happy that they delivered my Vivo V5 plus within 24 hours.

Thanks and Keep doing best.

Thumbnail of user ramn20
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

Froud karta hai
Complaints no sunwai
Maine abhi oder book kiya tha jis k liy securty payment charj tha 30 rs. Jo duble charj ho gya complant bhi kr di lekin koi risponse nhi h

Thumbnail of user rohitg28
1 review
0 helpful votes
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February 28th, 2020

Fraud flipkart Chor flipkart cheatkart
Pathetic service from flipkart worst customer care of flipkart and whirlpool both... Refrigerator not installed after 25 days of delivery... Never buy this product and never ever buy anything from flipkart.
I have bought the product in exchange offer with my good working condition smaller size refrigerator but when they come to deliver the refrigerator they denied to exchange and demand for extra money, i refuse to pay them that time i called to customer care and they gave me assurance that it will get deliver in couple of days and do the exchange but again the courier partner denied to do the exchange i have ask him the reason for not exchanging the product he told me that the seller will not take the exchange and he asked me for extra money then i called to flipkart customer service they are also unable to give any specific reason for denying the exchange, they told me that they dont know the reason for not exchanging but they can not do the exchange and they also asked me to pay more money for delivering the refrigerator then i pay them some extra money for the delivery of that refrigerator.
After the delivery its almost 25 days past but nobody has come for the demo and installation of the refrigerator. I have called more than 15 times to flipkart and whirlpool for the installation every time they say that technician will visit in one or two days but nobody has visited us yet. Some times they disconnected the call and some of their customer care executive does not behave in a right manner.
I have tried to return the refrigerator on flipkart but they rejected my return request without any valid reason.

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Thumbnail of user ujjwals19
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Dear Sir,

I have purchased two Atomberg Ameza 5 star ceiling fans through the Flipkart website dt. 14-09-2023 Rs.5008/- and the fan delivered at my home dt. 15-09-2023 through Ekart Logistics delivery boy at 8:20 pm.

At the time of installation the Atomberg Company Fan is not working properly and I am shocked because Three Big Fraud Companies run in India - Flipkart / Atomberg / Ekart Logistics - Company provide me with used and defective items.

I have complained to flipkart and Atomberg to return this product and refund my amount. Fipkart and Atomberg Company said to me as per Company Policy new fresh items will be provided to you soon. Today Ekart Logistics Company delivery boy came to my home at 12:10 pm and provided me with a used and defective Atomberg Ameza 5 star ceiling fan and the delivery boy agreed this is a used and defective Atomberg Ameza 5 star ceiling fan.

All video and photos are available at the time of delivery and I have decided to register a Police Complaint for Three Big Fraud Companies run in India - Flipkart / Atomberg / Ekart Logistics - Company.

Enclosed: Flipkart Bill, Defected Products Photo, Delivery Boy Video.

Thumbnail of user divyak30
1 review
0 helpful votes
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September 10th, 2020

I would give -5 if there is an option.
Fed up with complaining to customer care which is totally waste time.
27 th AUG night i ordered my IphoneXR
As mentioned within 11 am of 31st Aug product is gonna dlvr.
Even i requested foa faster delivery. Leave abt faster deliver i have not evn rcvd my phone on 31st aug also. Evn after TEXTING(need help) sooooo mny times. Calling, complaining to so called "customer care" which is no use at alll...
on next day. Dlvy date is extended to 5th Sep, again called, texted and complained as allways no use again
N yeah ofcrse 5th Sep. I have not even rcvd any msg. From ua dlvry partner
Again Extended to 9th Sep. Ha ha. As always not recvd
This time when i called support team said "The problem is from Seller and logistic team as they have not updated any details"
And They have no idea where the product and with whom it is.

No wonder in this. Happns when we Shop with flipkart
N best part is customer team is now(11 th sep) asking me to cancel my order if i can't wait for 24 to 42 hours.

Thumbnail of user robinm576
1 review
0 helpful votes
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October 17th, 2020

It is more conveniable tha amazon.
And it is the most amazing online shopping app i have ever seen so i recomend u to buy products from this app.

Thumbnail of user sharadmcp2022
1 review
0 helpful votes
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June 7th, 2023

Urgent Grievance: Poor Service and Request for Compensation Dear Flipkart Customer Care, I hope this message finds you well. I am writing to bring your immediate attention to an extremely distressing experience I have had with Flipkart's service. I placed an order on 28th May 2023, expecting next day delivery as advertised on your website. However, what followed has been a series of disappointments and a complete lack of satisfactory customer service. Firstly, on the day after placing the order, I received a call from one of your representatives. To my surprise, they were unsure about my delivery address, despite providing it during the order placement process. After providing the correct address, I was assured that the delivery would be arranged promptly, either by evening or the following day. However, since that call, it has become nearly impossible to contact Flipkart's customer service for any meaningful assistance. Every attempt to connect with a live person has been met with a frustrating cycle of automated responses and unhelpful IVR menus. This lack of accessible customer support has left me feeling neglected and cheated as a valued customer. To exacerbate matters, I received a message stating that I am unable to cancel the order. This situation has caused immense distress, as my elderly parents are currently without a refrigerator during the scorching summer of June. They are forced to travel long distances daily to purchase essential items such as fruits, vegetables, milk, and cold water, which subsequently become stale due to the lack of refrigeration. Considering the inconvenience, mental anguish, and financial burden caused by Flipkart's inadequate service, I am left with no choice but to request immediate compensation for the harrowing experiences my parents and I have endured. Moreover, I insist on a refund of the full payment made for the order. I implore you to treat this matter with utmost urgency and address it promptly. Kindly arrange for the immediate resolution of the delivery issue and provide a satisfactory compensation for the distress caused. It is my sincere hope that Flipkart values its customers and takes the necessary steps to rectify this situation promptly. I expect a prompt response to this grievance, outlining the steps being taken to resolve the issue and the compensation being offered. I hope that we can find a satisfactory resolution and restore my faith in Flipkart as a reliable and customer-centric platform. Thank you for your attention to this matter. I trust that you will handle this complaint with the utmost urgency and professionalism.

Tip for consumers:
Flipkart sucks, switch to only amazon

Products used:
I purchase dthe regrisgrator with next day delivery assurance, its been 10 days didnt recove they are not answering calls

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Thumbnail of user mitchelll25
1 review
0 helpful votes
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April 28th, 2018

Maximum seller of the Flipkart are cheater and froud. Flipkart not taken any action against their seller so avoid online shoping on flipkart.Com...

Thumbnail of user venuv2
1 review
0 helpful votes
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September 26th, 2022

Flipkart Worest service, product delivery not doing properly, they own desition cancel the product...

Service
Shipping
Quality
Thumbnail of user anamicak
1 review
0 helpful votes
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April 23rd, 2023

Bul$#*! company, not fallowing promise date not supporting for customer
My rating 0
All customer supporter telling laying

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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