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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 751st among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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customer care (188) customer service (104) customer support (65)
Thumbnail of user vikask40
1 review
0 helpful votes
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June 9th, 2020

I ordered kokum for 99
While billing it was charged 264
It is cheating
Refund my money
Same thing for 3 other items

Thumbnail of user malavikadeconda
1 review
0 helpful votes
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July 29th, 2023

Will not deliver in given on shown time
They will just postponed the dates
Worst service
Not at all acceptable
Have you choose other online hopiings

Thumbnail of user mukeshk80
1 review
0 helpful votes
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August 4th, 2022

Maine OnePlus 10R purchase kiya Flipkart se but mere ko sabun mila aur Flipkart me complain krne ke baad v kuch nhi ho rha. Ye fake company hai. Yaha se koi kuch mat purchase kro.

Products used:
Phone

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Thumbnail of user anjalih
7 reviews
2 helpful votes
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May 22nd, 2020

Got very bad product. I immediately threw it. There was very bad smell from the product is Poha & Murmura.

Thumbnail of user rahuls235
2 reviews
5 helpful votes
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March 17th, 2020

I had purchased many products form filpkart, still now Iam not satisfied with their products. Duplicate products with duplicate seller.

Products used:
marQ micorwave

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Thumbnail of user adhunikas
1 review
0 helpful votes
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May 14th, 2020

Maine "Bolivian Arabica Green Coffee Beans Powder"order Kiya tha, but mere pass Jo product Aaya Hai usme real mfg data- NOV-2018 Deya Hai, but Flipkart ne uski mfg date change kar ke MAR 2020 kar ke product deliver kar Deya, aur ab uski Exp date- MAR 2023 dikha raha Hai, corona ke chalte Flipkart humare health se khilwad kar raha Hai, Flipkart Jaise brand se hume ye umeed Nahi the, wo hum logo ke Sath aisa karenge, SHAME ON U FLIPKART

Thumbnail of user kmrnshaikh
1 review
0 helpful votes
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July 26th, 2023

Third class service,third class delevery boy,third class call centre person,entire flipcart team third class

Products used:
third class delevery boy,third class call centre person,entire team flipcart third class

Thumbnail of user chanchalr1
1 review
0 helpful votes
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September 23rd, 2021

I was bought bata loaffer shoes from Flipkart they delivered duplicate products sole pastin is 1week after used or shoes is looking like rabish

Thumbnail of user navnitk
1 review
0 helpful votes
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August 20th, 2022

അയച്ച =*******_. *******. ഈ ഫോട്ടോയിൽ കാണണ ചപ്പകർ ഫതളർ 4-5 വയസ് jomput അയച്ചത് ചെറുതാണ് എനിക്ക് വേണ്ടത് വലിയ dress 10 വയന്റെ ജയും ട്ട അയച്ചു തരണം നിഷെ തന

Products used:
അയച്ച =70618. 80908. ഈ ഫോട്ടോയിൽ കാണണ ചപ്പകർ ഫതളർ 4-5 വയസ് jomput അയച്ചത് ചെറുതാണ് എനിക്ക് വേണ്ടത് വലിയ dress 10 വയന്റെ ജയും ട്ട അയച്ചു തരണം നിഷെ തന

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Thumbnail of user vindk
1 review
0 helpful votes
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October 26th, 2019

Flipkat customer care number *******3727. Google pay customer care number *******3727. Google pay customer care number *******3727. Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727Google pay customer care number *******3727

Thumbnail of user sachinm11
1 review
0 helpful votes
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August 24th, 2017

My brother ordered a Phone with them on 7th August which later he cancelled due to more good offers on other sites. Its been a 20 days after that no refund has been issued yet. Upon chasing many a times, what strange got to know that the seller has not issued refund so flipkart can't do anything in that Really? What it mean sellers on Flipkart are on Top and the Boss and Flipkart is just a kind of shoe to them which they can easily wore and remove. Come On Flipkart, be responsible and accountable.

The Seller IndiFlashMart is the one I am talking about. We were told last time that we will get our refund by 20th August 9Pm but now its 25th August no response yet. Customer care people are even worse and they copy and paste always. From the system they sitting. They have learn one thing to say" Sorry but your refund will be initiated soon and we have no more Information". Really a worse shopping experience. A big co. Like Flipkart how playing with customers money.

Even though tried to speak with Seniors who never be available on phone to speak as they never have time for answering questions about where is people money? The bank has even started charging EMI for the same Item which never bought originally. Still chasing with Flipkart but no answer yet.

I would say one thing better not to buy with them if you also don't want to be involve in this type of Scam. Flipkart and their sellers are part of this Scam. They many a times sent wrong products and even soap for Phone which I heard and saw in news.

They have mentioned in account order page of Flipkart that " issue Resolved" but no money has been transferred yet.

Be Careful Guys. Save your Precious Money.

Thumbnail of user amanj17
1 review
0 helpful votes
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February 28th, 2020

3
MouthShut Logo

Flipkart.com
3.0
69% 2, 31, 593 Votes
318.9k Followers
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Summary
Summary
Flipkart.com
CUSTOMER SERVICE:

PRODUCT QUALITY:

DELIVERY TIMELINESS:

APP & WEBSITES:

RELIABILITY:

Sherry Sandhu
0 hrs 7 mins ago, 0 Views

Cheating and breach of trust
Don't ever purchase electronic items from flipkar. My brother purchased MI 8 mobile. It was mentioned that in case of any defect the mobile will be replaced within 10 days of delivery. Mobile was not working properly as motherboard had some problem as per MI service centre. He requested for replacement after 3-4 days. A person from flipkart came but refused to take back mobile. Complaint was made to flipkart, again person was sent but refused to take back the mobile, again same thing happened. Ultimately legal notice was sent. Thereafter they changed the mobile but in reply they stated they don't own any duty towards customers in view of certain clause. They are taking contradictory stand. On one hand they deal like agent of supplier, they themselves refused to take back the mobile, on the otherhand they say they are just middle man for supplying goods. Don't believe flipkart that they will support you in case of delivery of damaged goods. They try to cheat you by suppying cheap goods and then brushing aside their responsibility.

Thumbnail of user subrotos1
1 review
0 helpful votes
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May 13th, 2022

I have purchased wardboard and that product was damage and bad quality so I have applied return policy and it was done during that time after that time and then after when pickup date was coming they reject my return request without any reason or intimation then again I called to the flipkart customer care and they set pick up date again but again on pickup date the cancelled and it has been done more then 5 or 6 times and all the agents are fake who working behalf of flipkart and they lie to the customers and they delivered fake things so every agent are froud in flipkart and I will suggest to everyone not to purchase any product from flipkart go with different option like amazon and ect and for more refrences I have attached that msg which I have been received behalf of flipkart.

Pickup Rejected (product mis-matched): Pickup of Royaldeals ******* Polye... with tracking ID FMPR*******868 from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://ekrt.in/AeMoKxuuuN

Tip for consumers:
Flipkart is a fake website and all the agents are fake

Products used:
Wardboard

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Value
Shipping
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Thumbnail of user eshwarabharadwajab
1 review
0 helpful votes
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August 31st, 2020

I ordered 55inch iffalcon TV, On 14 Aug 2020, and expected delivery date was 27 Aug 2020. Rip Flipkart

Thumbnail of user vimleshk3
1 review
0 helpful votes
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May 31st, 2021

I am writing regarding order # OD**************. I have placed an order on 29th Apr 2021 for Wood Shoe Rack which was supposed to deliver on 10th May 2021 but delivered on 12th May 2021.

Thereafter installation was scheduled on 13th May 2021 but technician has not visited my home hence I started to follow-up with FlipKart support and they scheduled installation on 20th May 2021 but product found faulty during installation and technician placed return request from his end. Thereafter the product was picked on 22nd May 2021 by FlipKart delivery/pickup guy but they had not updated the status on the same date hence order was moved to canceled automatically(since product return day was valid only for 10 days i. E. till 22nd May 2021).

I started to follow-up with FlipKart customer support on 24th May 2021 and wasted at least 10 hours on 12-14 calls but every time they committed that your amount will be refunded in 2-3 days. Now FlipKart's management team responds like Indian political or judiciary system and provides a new date every time.

Such a pathetic Ecommerce company in India and that's why Amazon is on top. I will go to consumer court if I will not get my amount back in the next 48 hours.

Best Regards,
Vimlesh
Ph # +91-9968-362-921

Tip for consumers:
Never buy home furniture from flipkart

Products used:
Home furniture

Service
Value
Shipping
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Thumbnail of user dineshdhawane1981
1 review
0 helpful votes
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October 9th, 2023

It's Very Nice experience to productivity I just received today third itom so don't worry about quality.

Thumbnail of user svetlanag21
1 review
0 helpful votes
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September 26th, 2020

Use to shop from Flipkart many years…
I use to shop from Flipkart many years and was really good customer... but at the end way how I was treated from Flipkart is bad and show that they don't give vallue of thier customer and customer help is pathetic and horrible.
I got delievery and was asked to pay. I did my payment via pay link provided from Flipkart courier service instakart. Paiment was successful ( I did it many times and it's routine, nothing new) and coruier saw my paiment but start ask me for OTP which k didn't get and I cannot generate myself of course. So he was very rude with me as well as his manager ( I asked to call to my moble as due covid situation I don't want come near courier and speak from his mobile). So at the end courier left took money from my account and didn't give me my orders. I complain many times to customer care but I got only sorry from them and no action. Money debited from my account. They not accept it and I said I can give u prove and screed shoot or my bank statement... but they believe unprofessional courier and really no vallue of customer. It's horrible and pathetic.
They not accept that they took money from me and don't want to clean with thier coruier, which see my money but unprofessional don't do any action to refund

I have never such isse with Amazon or Myntra.

Thumbnail of user viveky12
1 review
1 helpful vote
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February 13th, 2023

Sar yah back kab tak a sakta hai mujhe ya chahiya please help me sir it's beg is my life, my world. Please sir.

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Thumbnail of user khushis4
1 review
0 helpful votes
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November 25th, 2018

The flipkart has cheated us. Pehle sab messeges bhejte hai ki aapka order confirm hai fir wo log baadme khud order cancel karte hai... kisne dia unko aaise rights k wo log confirmed orders ko cancel kar sakte hai. I have all the proofs, screenshots all the messeges that flipkart send us. Pehle messege aata hai aapka order confirm hai fir 2 baar call karke confirm karte hai fir aase order khud se cancel karke cheat karte hai customers ko this is injustice with the customers. They are telling that there is miscommunication between us then why are they sending the messeges like"YOUR ORDER IS CONFIRMED AND IT IS OUT OF DELIVERY". I want a perfect ans by flipkart. Give us our product as our price or otherwise You all are cheaters.we cant trust you anymore... PLZ SHARE AND SUPPORT BECAUSE THIS CAN HAPPEN TO YOU ALSO... Proofs are also ready with me.

Thumbnail of user deepakkumar666287
1 review
0 helpful votes
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June 5th, 2023

Bahut bekar sarvice hi same date par to koi order dete hee nahi Mene ak order Kiya Jo delivery date 5 June ko delivery honi thi Apne aap hee date aage kar Dee jab mere ko order Nahi de pa rhe to order pik up mat Karo or cencal Kiya to 50 rupye kat liye

Thumbnail of user dipakmuduli89
1 review
0 helpful votes
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April 15th, 2023

In a couple of week before I have saw that in my flipkart Paylater showing 4001 due and the due date is 5th of April and If I am not paid this amount that will affect my credit score as well as additional charge will be added. Actually am not using any single amount yet from the flipkart paylater.So I am calling to flipkart service desk for the same and service desk person first check my order for checking like is there any amount found in the order list or not but they not found any such order list and they told me that might be there is some technical issue in our end so I will raised an incident on behalf of you and please wait Max to max 12th April and the issue will get resolved on or before deadline.Flipkart Paylater team also calling me every day as well as every 1 to 2 hr difference for a day and they told first you make the payment and if you are not using the same then the amount will be refunded.So i have also make the payment with additional 200 charge as for late payment.Then I call to flipkart team but team told me that as idfc first bank provide the service for flipkart pay later you can contact with service desk of idfc first bank and I also call to idfc first bank but the customer care told me that we are only provide the transaction details and we are not aware of this so please call to flipkart for the same.Actually what ever the order I have done yet that is in the mode of cash on delivery or online transaction and yet am not using any single amount for the flipkart Paylater.If I am not using any amount from the flipkart then why it shoh like 4001 due.Still i have also paid the amount.I just want my money refund.

Thumbnail of user nitins71
1 review
0 helpful votes
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December 16th, 2021

Worst Company and Fraud Company, Total Non- Professional People from lower level to Management. Zero Star.

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Thumbnail of user rajup3
1 review
0 helpful votes
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October 26th, 2019

Helpline number *******696Helpline number *******696Helpline number *******696Helpline number *******696

Thumbnail of user rajendram10
1 review
0 helpful votes
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August 19th, 2022

I purchased moto g5 71and used 7 days after sound problem I informed to Flipkart but Flipkart is helpless for contact to Motorola

Tip for consumers:
You give me Motorola mobiles number and why today closed jalgaon service centre om services

Products used:
Mobile Moto g5 71

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Value
Shipping
Returns
Quality
Thumbnail of user sandeshk3
1 review
0 helpful votes
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August 31st, 2021

Very bad sirvice my order is not refundable 3time my call disconnected not helpful very poor qualty item is not refund

Products used:
Not refund

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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