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Flipkart

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Overview

Flipkart has a rating of 1.4 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 752nd among Marketplace sites.

  • Service
    401
  • Value
    384
  • Shipping
    380
  • Returns
    369
  • Quality
    364
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
38
489
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How would you rate Flipkart?
Top Positive Review

“My experience with flipkart”

jagwinder s.
9/5/22

I wanted to buy a good torch, with a good battery back up, long range light and of course a durable one. As I put my search on web, Amazon, flipkart and indiamart appeared to be hijacking the entire search. To be brief, I short listed on a torch with 8000 mah battery, steel body, 1 km to 1.5 km of light range and 150 watt power consumption available at flipkart. It took me hours to finalise all this. My consignment reached me within seven days. I paid the delivery boy as COD and he left my place. As I was busy with some guests, I opened the parcel after a few hour. The torch in the packing was much inferior to the specifications. It was from a different company. Of course they say that they will take back the item, but I will have to wait for at least a week to get my money back into my account. It costs a lot of time, energy and attention. It takes away your peace of mind. You also get late in getting the things you need. All this courtesy flipkart.

Top Critical Review

“Bad experience in BBD SALE”

Mukesh G.
10/3/24

Necessarily delivery is getting delayed logistics for no reason. Flipkart makes lots wrong commitment and this is not the first time happening from Flipkart. Discription on the portal is completely different from reality. Also, i have been trying to call customer care number since 3 days and the numbers are inactive. There is no proper customer care service or team.

Reviews (991)

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Reviews that mention popular keywords

customer care (188) customer service (104) customer support (65)
Thumbnail of user georgek404
1 review
0 helpful votes
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March 20th, 2020

I have ordered a Bata brand canvas loafer which has a MRP of 249 but they billed me 410 which too high. Even if they take a delivery charge it should not be more than 300. I am very disappointed in the way they did this and i feel cheated.

Thumbnail of user abhaykyadav73
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

I purchased loreal x tenso shampoo@999.
Flipkart send expired shampoo and I raise complain but I'm waiting response from Flipkart support team for last 10 days but they didn't help or didn't provide good service.

Tip for consumers:
Flipkart service is very bad never recommended some to shopping form Flipkart.

Products used:
loreal x tenso shampoo combo pack

Service
Value
Shipping
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Thumbnail of user adarshv3
1 review
0 helpful votes
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July 1st, 2022

All customer should notice this matter. The cash order will come fast and online payment if you done for a product they will make it pending or delaying the order. Very bad idea Flipkart. It's not the fault of delivery boys who is giving the product.

Tip for consumers:
Only do by cash order only

Products used:
More than 3 order pending

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Thumbnail of user kirtant
1 review
0 helpful votes
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April 22nd, 2020

Even though I have a Plus membership, I don't recommend to use it. Deliveries are turtle slow. Concept of coins is a trick to keep you in maze. You can be banned from their Game Zone at their will. No doubt it has received chinese parents.

Thumbnail of user vijubajalli
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Waste of money... there is No In-time delivery.
They simply give messages everyday, sorry that your order delayed... If called costumer care they even don't no what is our issue...Very strange... Third class flipkart app and web... They looting public Money...

Tip for consumers:
Waste third class flipkart ...

Products used:
Skin care

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Value
Shipping
Returns
Quality
Thumbnail of user janakiramanp
1 review
0 helpful votes
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October 21st, 2022

Totally unhappy with the flipkart service and the customer care people as everyone is providing a different information and after a delay of 1 month they themselves have cancelled the order without even intimating me. Totally unprofessional and not up to the standard

Products used:
Gold

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Value
Shipping
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Quality
Thumbnail of user hukmaramc
1 review
1 helpful vote
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November 6th, 2021
Verified purchase

I have place order on 20 oct 2021 luminous battery. Delivery date 24 Oct 21
After date we didn't receive products and it's showing deliver and I try to contact with care. They just keep postponing... And one receives vendor. They saying u have to collect from there shop later no response from anybody
Today also they postponed to 24 Nov 2021
Almost one month going to over but no products
So bad and third class experince with Flipkart.

When I will get products. I don't know

Products used:
Luminous battery

Service
Value
Thumbnail of user shuhaibm
1 review
0 helpful votes
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February 14th, 2021
Verified purchase

I am purchased a catwalk ladies sandal, that's really duplicate product, then I was open the parcel product looking very well. So I threw all packages including bill, after two days, I was just trial the sandel inner my home, The skin on the top of it was all gone.
When I called the company about this, they said they could take it back. But repeated two or three times, but they did not recover. Later they said that it could not be recovered. I can prove anywhere that this is really a duplicate item

Tip for consumers:
Brother s. Family all members.

Products used:
Sandel

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Value
Shipping
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Thumbnail of user aanchalj4
1 review
10 helpful votes
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September 24th, 2020

Guys it's a humble request don't purchase anything from Flipkart. Its a pathetic website. They take decision on behalf of customer and doesn't even consult a customer once... it takes more than 10 days to deliver a product... highly disappointed... my first and last order from this third class website... I request you all ( who is reading my reviews) please don't purchase anything from here rather switch to Amazon or Myntra...

Thumbnail of user pratikp22
1 review
0 helpful votes
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September 29th, 2022

Big Billion Fraud. Pathetic service. Bought Dizo fitness watch in which calories burn function is not working. Flipkart team is not supporting to return the product though within return policy norms.
Keep on sending technicians who could not understand the problem

Products used:
Watch Dizo

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Value
Shipping
Returns
Quality
Thumbnail of user manikandan.
1 review
2 helpful votes
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June 18th, 2022
Verified purchase

This is bringing to your notice that, I have ordered mobile on 16th June -2022 to gift to my brother on his special day, which plan was totally ruined because of your bad service. Mobile supposed to be delivered on very next day which is not yet delivered, this would be the my first and last order with the Flipkart and am not going to leave this simply getting all the documents are ready to file a case against your esteemed company in consumer court.

Same thing will be posted in Google review also

Tip for consumers:
Simply waste pls don't buy any product from Flipkart pls pls

Products used:
Mobile

Service
Value
Shipping
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Quality
Thumbnail of user ashoks54
1 review
1 helpful vote
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June 10th, 2021

Trash products not only one product in general Flipkart itself is trash company who is looting poor people of India, I ordered 3 oximeters for my different family members, all of them were defective and i scheduled return for the same the day i received it but it was never picked up by flipkart. I contacted flipkart they opened case and closed it 5 times in rows but it was never picked up for return. I lost around Rs 5000 in this defective products. Flipkart complaint is complete fraud they open case and close it without any explanation.

I suggest everyone in general please stay away from Flipkart because they are even worst than local sellers who don't not accept return in a day or two. Flipkart return policy is total scam. Ideally all the consumer should make a group who were defrauded by Flipkart and lost money and should file joint consumer complaint against them. I am open for to file consumer complaint against Flipkart.

Tip for consumers:
Stay away from flipkart

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Thumbnail of user joydeepb
2 reviews
5 helpful votes
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November 11th, 2012

The site provides some good options for shopping online. The products are genuine and affordable. I would really like to recommend that the delivery should be done in a more professional manner and every item ordered should be packed on one parcel, instead of shipping every item separately.

Thumbnail of user vikranty1
1 review
0 helpful votes
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May 17th, 2021

To i am calling to totally 10:30 hours to E com service for my product delivery but delivery boy using bad language i am saying him regularly this is very urgent shipment for me please deliver it today any how but he had said me i am can't deliver this today because we have heavy load he said to me if you want call anybody so call him but I can't deliver it today and that he send me notification on my registered contact number delivery not possible due to customer refuse to accept this material why? Notification image add for reference to all flipkart customer.
Note: i am call 3 time on Flipkart help line number but shipment is not hand over to me at that time

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Thumbnail of user midhuns
1 review
16 helpful votes
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March 8th, 2020

I purchased a mobile Samsung S9 plus through fipkart. And I send it to Australia. Once they insert the SIM card it says. Network locked sim card. I really disappointed with that. No where it's mentioned that only Indian SIM card to be inserted while ordering. This is my request to all customers that do not by any electronic items through Flipkart..

Thumbnail of user ritar11
6 reviews
119 helpful votes
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January 29th, 2016

Flipkart is most popular site for online for shopping you can easily buy any things, like you can buy mobiles and electronic and kitchen items. I ordered Olive ware lunch box just 299 /- with 40% discount. Quality is very good and promising price on this website. Delivered my product within 2 days. Customer service is very good and nice..

Thumbnail of user msharley.1987
1 review
1 helpful vote
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October 23rd, 2023

Worst customer care, they will provide the proper solution ask us to reorder the product. Which is not a solution. Once you deliver the product in big billion day sale they will cancel the order from back end or delivery us the damage product twice I have faced this. Worst experience with Flipkart. Then they will update made this many more sale all data manipulation.

Thumbnail of user sais28
1 review
0 helpful votes
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September 29th, 2018

The flipkart website definitely $#*!ed up with this type of service providing to me. U just blamed me that I am a reseller just listen this audio that the wrong from your side. And make that executive to punish its not my mistake worst flipkart service, customer support is very worst with providing wrong information and blaming customers. Reply on mail I will sent that audio it's a $#*!ing service

Thumbnail of user kimc50
2 reviews
1 helpful vote
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May 15th, 2014

I love to buy books but hate to go to bookstores, which are mostly faraway from my home. So I browsed net for my favorite ones, and found all of them in a discounted price in flipkart.com, what a surprise! I started shopping for books a year ago, and made quite a few purchases throughout this period. Later also I bought a few cosmetics, and I must say, they are too good about delivery timing.

Thumbnail of user hh110
1 review
0 helpful votes
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October 3rd, 2020

It's worst company. Not any one responsible for deliver product.It is given only promise and says your product is delivered but it's totally fake. Product has been cancelled by company without asked you and if you inquiry then he told totally don't buy any product.it's cheating company.

Thumbnail of user tapass
1 review
0 helpful votes
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January 17th, 2021

I have just received the product only three days back. I just checked it for whether it is functioning or not, and it was working fine. I found it quite decent and user friendly on first look. Though I have not checked its accuracy, my readings are matching with my general readings. Let's see how long it works fine. Good thing is this comes with 5 yrs warranty. So u can use it with peace of mind.

Thumbnail of user jashmeenk
4 reviews
143 helpful votes
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January 8th, 2016

Flipkart is one of the best online shopping better than other e commerce websites. I usually buy products from flipkart. Flipkart's customer service is very good, all the time supportive and client attentive. The amazing service and resolved all my queries. Nice quality product with good packaging and fast delivery within few days.

Thumbnail of user rajj41
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

Very bad delivery, many times items delivered to other people, when ask about the delivery details, customer care agreed about fraudulently but we can't help you. Very bad and never want to purchase from flipkart.

Products used:
Kurta

Service
Value
Shipping
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Thumbnail of user ktkid
1 review
4 helpful votes
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May 13th, 2022
Verified purchase

Its been more than a week that I have ordered the product on Flipkart. Still its not delivered. Everyday they reschedule the delivery saying they looking into concern and the customer care executive also ask to wait for another 48 hours to get the delivery. There is no update or even on the Ekart logistic site every day they just update the expected delivery date to next two days. The worst service ever!. My money is stuck and product is not delivered till date.

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Value
Shipping
Thumbnail of user rahulk257
1 review
0 helpful votes
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July 7th, 2020

In many of my orders through flipkart I received either different color it different item altogether. How can they are so irresponsible. It is very frustrating to keep returning the item for these kind of silly mistakes. Also the return is too slow.

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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