FlipKeyReviews 139

Was renting my villa in Phuket through TripAdvisor/ Flipkey. Needed to cancel ne rental because my villa was being sold. Could not pay their cancellation fee online: their app was turning down my payment and systematically ask me to call their customer service. I tried to pay more than 12 times on different devices: mobile, ipad, computer. Same results. In the end spoke to their customer service. Asked me to give my credit card confidential code over the phone which for obvious safety reasons, I refused to do. Then asked me to make an international bank transfer: they were unable to give the proper bank details (no account number, no full name of beneficiary). In the meantime, they were not canceling the rental which mean that their client deposit was not refunded, and the client was prevented to make other arrangement.
In the end, they terminated my access to the app, ending a multi year relationship with no incident so far, for the non payment of a cancellation fee which I was very willing to pay if their system add allowed me to proceed online.
Useless. I would have rated them below 0 if it had been possible.
Owners and renters: avoid them!

Don't waste your time on this site. The site appears to have available rentals, but the 24-hour time period lapses without the hosts bothering to respond. Are these real rental possibilities? It seems doubtful when the same thing keeps happening over and over again. And each time you loose 24 hours in which to find lodgings. I'm not sure what their game is, but the result is to string you along.

I will never book with FLIPKEY. We had to cancel nearly 5 weeks in advance due to my daughter being too sick to travel due to contracting Covid. We are receiving $0 back, despite your extremely misleading and disingenuous message on your site about being "flexible with travelers due to Covid". We couldn't even get the owner to defer our trip to a future date. He said "only if I can rent it out for your dates". Completely unacceptable. Every other reputable rental company is modifying their cancellation policies if covid-related.
The owner DID rent it for 2 of the 5 nights. Heard nothing from him about getting even a partial refund, even though he promised to if he rented the place. He is ignoring my messages. We lost over $1000 because my daughter got Covid and is still sick. I filed a complaint and didn't hear back from FLIPKEY. It has so far been 5 days.
Why even bother having this "Covid" message so prominently on every page of the website if it means absolutely nothing. I will continue to fight this and try to get my money back. This is the worst booking company I have ever encountered. I used to own a rental condo for 16 years and would never have treated someone this way with a family illness or emergency. Keeping $1100 of someone's money like this is greedy.

I just went through 3 properties, that indicated that my dates were available! In reality, NONE of them were available. It seems pretty easy to me to update calendars when house are booked! Will go back to VRBO!

Great deal and easy to search. Thank you for the simplicity of finding a vacation location. Just go for it.

I have just read some of the negative reviews about FlipKey and feel that most of them are very, very unjustified.
In case some of the reviewers had not noticed, there is a global pandemic underway and this is impacting ALL companies to a

Greater or lesser degree.

I have successfully rented out a holiday home with FlipKey for over 3 years now and yes, some of the payments are delayed

Currently.
This is not the end of the world.
They used to pay out to us on the day after the guests had arrived. Now if can take up to 7-10 days.
THIS IS NOT A PROBLEM...
Especially since FlipKey announced this early enough for all to be aware of.

FlipKey - keep doing the great job that you are doing. I and my guests are VERY happy with you.

Flipkey always worked for me. Honoured all agreements. I have stayed in 2 diff. Private Flipkey apartments in Barcelona, 1 in Vienna, and 1 in Bordeaux. I have stayed in someone's home (house or apartment) in seven different Flipkey's England (in one of them three times in three years) and in houses that were part or all rooming houses in 4 locations in England. In Canada, 7 times in someone's home (Toronto, Calgary, and Vancouver) and four times in an apartment in Toronto or Victoria. They have all been as advertised. When I left early due to dissatisfaction, I was refunded the amount (the host agreed to my leaving). When I lost a key to a lock, the host wanted $700 to install a new lock. Flipkey paid him $350 and didn't expect me to pay anything.

I had read many bad reviews and reports on people's experience of trying to obtain a refund from FlipKey as a result of COVID-19. I just wanted to say that I completed the ‘extenuating circumstances' refund process on Saturday and within 3 hours I had confirmation from FlipKey that my refund had been approved. Today I have received the money back into my bank account - 4 days including a bank holiday! Thank you for dealing with my request so quickly and positively.

Booked a house in Florida with flipkey. It was confirmed and deposit paid. A few days later a change was issued by the owner at three times the agreed upon amount of money. Tried to say house was not ready then said flipkey must have screwed up the amount asked for and last stated that the rates were not set for when I wanted the rental. Smells a lot like a scam and when I did not bite he cancelled the rental. I will see if my deposit is returned promptly. But not real happy as there is no way to contact flip key listed on their site. Won't use flipkey again.

I cancelled a London res. Due to Covid and the inability to travel there. The record on the res. Clearly says it was cancelled, but their phone recording says it wasn't cancelled. I paid $386 deposit and need it to be credited on a different VISA ‘cause I had to close the original one due to fraud. Flip Key is holding my $$, no matter how many emails or phone call attempts. If Flip Key reads these reviews, it's res. BR*******. London property owner has been very nice, but he doesn't have the deposit and he'll also get fined if he cancels the res. - Obviously, we can't travel there and Flip Key will not respond.

Not always satisfied with a room or apartment, but they are always willing to return you money even if policies are strict and they see appropriate testament.

People here were amazing. I have traveled with Flipkey like 20 times, last time in July and I love it when I can make a choice If I wanna be alone and have privacy like the entire home apt or I want somebody to tell me insights about the area around. People there are kind and sometimes even make you breakfast.;)

Pictures are usually the same, the reality is and price is the best on the market.
Go here rather than any other similar website.

I've been using the page for a while. Never had any issues after booking confirmation. I used them last week for a booking in Atlantic City, everything was great, from the owner to the FlipKey services.

Sometimes hosts cancel but you can't blame FlipKey for that. Money is always returned within minutes.

Pros: *Available everywhere
*Easy to book
*Funds Protection

Cons: *Can be a bit pricey in some cities (2x hotel price), yet very cheap in others.
*The customer service can have delays.

In general I recommend FlipKey to everyone.

Not saying Flipkey is perfect, but compared to other rental websites, Flipkey is way better.

We have used Flipkey for a long period of time, in June was our latest experience with a booking in New York. The best of all is with the least amount of trouble. And even when there's a problem we could always solve it with help from FlipKey smoothly and professionally. Plus, there has never been any payment issue. As a result, we are very confident using FlipKey to rent our properties in the future.

Why is Flipkey the best? Our guess is because Flipkey handles everything from the beginning to the end with a proven system. Their customer service representatives, at least the ones we talked with so far, speak perfect English, are professional and a pleasure to deal with.
I recommend Flipkey!

I have read positive and negative comments on this site. All I can tell you is that Flipkey is for the person who would like to save money and experience something other than a hotel and it also is good for the person renting who has the extra space and can earn some income. It may not perfect, as hotels/motels are not either. But if you are adventurous and want a place for less than you would usually pay for a hotel/motel, then Flipkey is for you. Do Not expect the Ritz Carlton if you are paying a minimal rate. This company is an A in my book.

Giving FlipKey 5 stars because I am impressed by how quickly they responded to 2 queries that I sent them recently regarding cancellation of my booking and request for full cash refund because of my flight being cancelled thanks to COVID-19. I imagined that it would be a headache because of the stories I had heard with other hotel and travel agents e.g. extremely slow or no replies at all. However, within 2 days of submitting my request for full cash refund together with the required documentation, I received FlipKey's reply that I would be receiving full cash refund. The first time round when I contacted FlipKey to ask some questions, I received a helpful and pleasant reply in less than one day. Thank you and great job FlipKey! :)