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  • Floryday

Floryday

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Overview

Floryday has a rating of 3.9 stars from 1,048 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality, and online shopping. Floryday ranks 2231st among Women's Clothing sites.

  • Service
    78
  • Value
    80
  • Shipping
    78
  • Returns
    62
  • Quality
    78
59
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How would you rate Floryday?
Top Positive Review

“Заказывайте, все там хорошо!”

Marina C.
3/13/19

Одежда там хорошего качества, сама заказывала пару раз. Думаю на лето заказать купальник, несколько платьев и топов. С доставкой не было никаких проблем тоже. / The clothes I ordered several times were of a good quality. I consider buying some other stuff for summer (swimsuit maybe two or three dresses and tops). There were no problems with delivery.

Top Critical Review

“Terrible company”

Nancy G.
8/30/21

I ordered and returned two dresses in June. One didn't fit and the other was the cheapest material ever. I returned them following their directions, and within the time frame. You can ignore their claim that return shipping is free, it's not. You will pay it. Ten weeks and several phone calls later they finally credited my account for ten dollars less than they should have. I'm so glad to be done with this company! Do not order from them! Take pictures of your orders and emails from them and all correspondence re conversations.

Reviews (1,048)

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Reviews that mention popular keywords

customer service (99) return address (24) order number (16)
Thumbnail of user maxinep4
California
2 reviews
6 helpful votes
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June 29th, 2016

I purchase a beautiful dress, it is all that I hoped for with the exception that it is to small. I wear a size 10 and I ordered a large. I would like to exchange for a larger size and advise on what's my Floryday size? How do I make the exchange, the package did not have return or exchange information? Order# **************. Thanks, Maxine P.
I am more than Happy to report Floryday Customer Service reached out and resolved my exchange issue immediately. 5 Stars for Floryday!

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Dear Maxine,

It is a shame to know that the dress is small. We've sent you an email and will help you with the problem. Please have a check and give us a reply.

Floryday Service Team

Thumbnail of user sallyl155
California
1 review
17 helpful votes
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October 3rd, 2020

I received my order and I was not happy with it. I tried to follow online directions and it just keeps telling me I do not have an order even though I am providing the order number. The website sends you around and around. Does not let me contact by email and provides no phone number. I have been trying to this for 2 hours and am no closer to a resolution. I will not order from this company again and will probably not get my refund.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Sally,

We sincerely apologize for the inconvenience. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user kareemm8
Egypt
1 review
0 helpful votes
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May 11th, 2017

I ordered a dress for my girlfriend's birthday and my girlfriend was dazzled when she saw the dress and its wonderful design. I was surprised by the fast delivery, the quality of the materials and the cheap price compared to other places

Thumbnail of user zarlynd
Philippines
1 review
0 helpful votes
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June 8th, 2017

I really like this shopping site cause they gives a good quality with a standard clothing in very affordable price. This shopping site gives me confident to choose fashion design clothing i really love the design. I highly recommended this site to my friends and family. Great job!

Thumbnail of user celester9
Philippines
1 review
0 helpful votes
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August 23rd, 2018

Great Customer Service and good quality dresses! The quality exceeded my expectations and the dress looked exactly like how it looked on the model on the website. I will be ordering again soon! Highly recommended!

Thumbnail of user angelan73
Florida
1 review
33 helpful votes
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June 15th, 2018

Never order off this company! They should be shut down. They had my money for 8 weeks before the tatty made clothes arrived. Numerous of emails to them, I have never come across a company as bad as this. The clothes arrived and I just laughed when I saw them. £110 and I wouldnt even give them to a charity shop, they went straight in the bin.

Thumbnail of user juditht315
California
1 review
2 helpful votes
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December 5th, 2020

I bought several dresses
Returned 4 of, them. I bought them from my us direct express card. Told them they cannot add money to the card. Asked them to issue my refund $135 by check. Now 6 weeks and they have refused to refund my money. *******755

Thumbnail of user arield7
Japan
1 review
11 helpful votes
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May 31st, 2016

I bought dresses and shoes on the Floryday recently. I found its product price is cheap, what's more, the quality is very good. But l am very like the service and shipping from Floryday, I will continue buy product on the website in the future.

Thumbnail of user susans2492
New York
1 review
1 helpful vote
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October 10th, 2020

I would not recommend this company. They strive not to refund. I decided to cancel my order just after I placed it, so they would not yet have charged my card (perfectly within my rights to do). I started the online process, and "customer service" got back to me to ask if I am sure I want to cancel. I replied that I definitely did want to cancel. The next email said they had shipped my order. That is not the right way to behave. They refuse to acknowledge that they did this knowingly. I am considering cancelling the payment. From other reviews below, I think it will be very hard otherwise, to get a refund, when I try to return the items. Be very careful. This is not the way to do business.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Susan,

We are sorry for the miscommunication you experienced. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user satriaw
Indonesia
2 reviews
0 helpful votes
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June 2nd, 2017

Its an absolutly satisfying experience with FloryDay. My Girlfriend really like the dress we bought here. The color is cute and comfortable to wear, because the size fit with her. The customer service really communicative. Also, the dress came really fast and in nice package too. Everyone should try shop in FloryDay.

Thumbnail of user janetb344
Colorado
1 review
0 helpful votes
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July 26th, 2019
Verified purchase

I have ordered several things from Floryday. The fit is great as well as the garments are well made. It take a while to receive the items, but well worth the wait. The prices are half the price in the store. I love the clothes.

Thumbnail of user kurniad
Indonesia
1 review
0 helpful votes
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August 10th, 2017

I had a great shopping experience with floryday.com, the site is easy to navigate and there are a lot of clothes to select. As per the items I never had a bad experience with all the items that I got. Keep up the good work!

Thumbnail of user essams1
Netherlands
1 review
0 helpful votes
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August 9th, 2017

Really i like this website very much and I hope I can see one day the Arabic version of it. Hope guys can translate this website to Arabic where Arabic women can shop and enjoy this wonderful products.
By the way :D if you are married i dont advice you to let your wife visit this website unless you are ready to buy most of these products.

Thumbnail of user tsegaba
Ethiopia
1 review
1 helpful vote
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October 27th, 2017

I only have good things to say about my experience with Floryday. Quality products, very good price and the best, guaranteed delivery in your home. Whenever I can, I will buy again and say that i can buy without fear.

Thumbnail of user mayh57
GB
1 review
1 helpful vote
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August 15th, 2020

I ordered a dress and when it arrived I found it was the wrong size and made from cheap material. I returned it and paid the postage. I have never received the refund. I have e mailed them a few time and just get an automated useless reply.

Tip for consumers:
Sites like this are hopefully helpful.

Products used:
I ordered a dress. Still no refund after returning it 2 weeks ago.

Service
Value
Shipping
Returns
Quality
Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi May,

Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.

If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.

Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user daliaa18
Canada
1 review
1 helpful vote
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July 5th, 2021

I bought 2 long sleeve capes and they came to me they look nothing like the pictures very bad quality and they are not capes they are like jackets I am so disappointed. I will not recommend it for anybody.

Tip for consumers:
Not recommend they deceive people by false pictures then send different stuff

Products used:
Capes and I will donate them as they are not the ones that I expected.

Thumbnail of user boskoj
Serbia
1 review
1 helpful vote
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March 14th, 2019

Bought dresses for my sister and my girlfriend, they bought got really exited when they got their gifts. Fast shipping and great service. Great site with great variety of items. The dresses look fantastic as the girls say. Their favorite site now.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohameds64
Egypt
1 review
1 helpful vote
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May 23rd, 2018

It was my first time buying from them, And It was a great experience.
I have got my selected dress in no time with a very good quality and very Reasonable price!. Will definitely deal with them Again!

Thumbnail of user elizac11
Philippines
1 review
0 helpful votes
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August 8th, 2018

Floryday showcase so much quality and unique items on their site. You will tend to shop and shop because your options are awesome and unlimited. Try to visit their site now, as you will totally love their dresses.

Thumbnail of user teresaa239
Georgia
1 review
3 helpful votes
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August 27th, 2020

Ordered dress... it came 7 inches too long. Tried to return... forget it. They make it impossible to return.
It should be called ANTI-RETURN policy.
Dress was $23 with $10 shipping. If you do get a refund they don't refund shipping. It costs you another $10 to ship it back to then... so it costs you $43 to maybe (a BIG maybe) get back $23.
This website should be banned!

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Teresa,

We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user maggiea16
Arizona
5 reviews
5 helpful votes
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August 20th, 2020

I placed an order with Floryday and then read the reviews! After reading about the poor quality of the items I attempted to cancel but was too late. I was very skeptical when I opened the package. However, I was surprised to see the quality of the items was better than I anticipated! Granted the items look better in the pictures but that's pretty typical. I am very pleased with my purchase. Shipping was very timely also!

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Maggie,

Thank you so much for taking the time to share your feedback with us. I am thrilled to hear that our clothes provides you with great satisfaction. I would like to thank you especially for your recognition of our high quality and fine craftsmanship.

For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.

Best Regards,
Floryday

Thumbnail of user fb72
California
1 review
3 helpful votes
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April 3rd, 2021

I hate people who rip people off literally hate that's such a company like this exist how dare you people rip people of! F that pretty mink/ faux coat with the hood that they're advertising looks like a stuffed fake bear coating. It's sheds by just blowing on it and let alone pulling the hair out with your fingers shed city if I had a giant size teddy bear that was about 5'9 in height wide and playful looking and I took all his stuffing out and tried to make a coat out of it, I'm talking about a big hairy Bigfoot Sasquatch looking faux coat it looked horrible something that you would get for your Barbie if it was made out of a coat and put it on her that's cute for a little doll like that with a hood on it but for a person? How dare you people send me a toy like that it was the most hideous piece of clothing I've ever come across!

Tip for consumers:
How fake you are and shouldn’t be in business

Products used:
Coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user amiem1
Egypt
1 review
1 helpful vote
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March 18th, 2017

5 stars is not enough to rate Floryday. I bought a dress and it was amazing. The material was wonderfull.
Also when the courier company could not reach my address the call center team
Checked my address through my history file and i got the address on time. My advice to buy from them and follow thier offers.

Thumbnail of user eslame1
Egypt
1 review
1 helpful vote
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November 24th, 2018

I had brought a dress for my sister from them. It was a great fit and very
Good quality. My sister likes it very much. It fitted her style very well. The delivery was on time and the packaging was very nice

Thumbnail of user syedas4
Pakistan
2 reviews
0 helpful votes
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June 3rd, 2017

Floryday is pretty cheap for the quality of clothing you get so that is great. I have always liked the clothing I buy from Floryday. But at the same time I always make sure that I like something before I buy it.

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From the business

Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.

Company Representative

Thumbnail of user flroydayf
Floryday F.

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