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  • Floryday

Floryday

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Overview

Floryday has a rating of 3.9 stars from 1,048 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality, and online shopping. Floryday ranks 2236th among Women's Clothing sites.

  • Service
    78
  • Value
    80
  • Shipping
    78
  • Returns
    62
  • Quality
    78
59
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How would you rate Floryday?
Top Positive Review

“Заказывайте, все там хорошо!”

Marina C.
3/13/19

Одежда там хорошего качества, сама заказывала пару раз. Думаю на лето заказать купальник, несколько платьев и топов. С доставкой не было никаких проблем тоже. / The clothes I ordered several times were of a good quality. I consider buying some other stuff for summer (swimsuit maybe two or three dresses and tops). There were no problems with delivery.

Top Critical Review

“Terrible company”

Nancy G.
8/30/21

I ordered and returned two dresses in June. One didn't fit and the other was the cheapest material ever. I returned them following their directions, and within the time frame. You can ignore their claim that return shipping is free, it's not. You will pay it. Ten weeks and several phone calls later they finally credited my account for ten dollars less than they should have. I'm so glad to be done with this company! Do not order from them! Take pictures of your orders and emails from them and all correspondence re conversations.

Reviews (1,048)

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Reviews that mention popular keywords

customer service (99) return address (24) order number (16)
Thumbnail of user kirstend4
Qatar
1 review
6 helpful votes
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August 13th, 2016

I am amending this review. Generally I have had only positive experiences of internet shopping for years, but this company was initially difficult to deal with. I paid a BIG FEE for a 3-5 day delivery as I was leaving within 10 days. 7 days later had no goods, attempted to contact the company on 24 hours email response, as I was only going to be at the address for 3 more days. Received no reply to my email, I found out later it had gone to spam which I hadn't looked at because the original confirmations came straight to my address Tried online chat service but they told me they had no access to check and I had to continue emailing. However - proof that review sites work, after posting reviews on 4 sites I received a telephone call explaining that one of the items was not immediately available so the whole order was on hold. They did offer me a full refund which I have now received, and asked me to remove the review. I confirmed that I would edit it. This is the truth

* Floryday attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Dear Kirsten,

Thank you for your feedback. It is a shame to know what happened. We've sent you an email with the solution. Please check it. If you did not find it, please check your spam box or junk folder.

Please be assured that we'll help you solve the problem as soon as possible.

Floryday
service@floryday.com

Thumbnail of user tessb10
Philippines
1 review
0 helpful votes
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June 8th, 2017

The dress is authentic. First of all, it tailored fit to my body and hugs to my figure. The color is perfect, comes with the latest fashion color trends. It has a good workmanship, affordable price and fast shipment. You cant ask for more.

Thumbnail of user misseyw1
California
3 reviews
39 helpful votes
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September 30th, 2020

My items were shipped from China, and were slow to arrive. They were poor quality - shapeless styles and low quality material. The returns website and chat "help" rerouted me back again and again to the same form which could not be submitted. Apparently they do not accept returns in actuality. Why else would I get this hopeless run-around? I will be donating my unusable items with tags still on to charity and hope this review will caution others away from this business.

Tip for consumers:
My tip for you is to run the other way!

FloryDay contacted me about my review and offered to refund all my money (including purchases I was keeping!) if I would delete my review. I responded that I had stated the facts, and if things changed, I would update my review. They did contact me with a revised proposal, which I have accepted as reasonable.

Products used:
*******6020) color block short sleeve blouse
*******6020) floral long sleeve blouse

Service
Value
Shipping
Returns
Quality
Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Missey,

Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user pamelac222
Canada
1 review
1 helpful vote
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March 27th, 2019

I purchased a few items from this site and I had no problems. Three different items and they were very nice quality and fit just fine. Maybe because I am really tiny but I had no complaints! I was quite impressed and will be checking out more stuff soon!

Thumbnail of user laurav276
Washington
1 review
13 helpful votes
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June 20th, 2020

I ordered a couple shirts today and a couple hours later had to cancel. Only then did I see these reviews. So we will see if the money gets promptly returned to my account. If it does I'll change my rating and place my order again. Will follow up.

Thumbnail of user andradad1
Italy
1 review
4 helpful votes
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November 29th, 2017

I am happy with Floryday customer service. I had a problem with the dress I have ordered and wrote them. They answered straight away but not sure why, their email went in my Spam folder, so I wrote them again on the chat they have on their website and I was told to check my spam folder because it is frequent that it goes there. I did, and indeed I found it there. They solved my problem within few days and I got a full refund for my dress that was too small. So, fortunately my experience with them is good!

Thumbnail of user claireh118
Malta
1 review
3 helpful votes
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April 29th, 2019

I purchased this dress for a wedding and was a little worried it might not fit. When the dress arrived I was stunned by the quality of the fabric and the fit. It fit like a glove and was perfect for the occasion.

Thumbnail of user sherryh132
North Carolina
1 review
2 helpful votes
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July 15th, 2019

I ordered three dresses, one of them had been all over Pinterest, and it was super cute and cheap. I ordered that and two others. After a few weeks, the website was showing my order had still not shipped.

I emailed them, and they did get back to me right away. They said that one dress, the cute cheap one, was on back-order. They offered to cancel the order for that and send the other two, which I ended up agreeing to. So, I did get my refund on the one dress, and the other two finally arrived about a month later. I do like both of them very much and I wear them all the time.

So, I still kind of feel like they did the old bait and switch with that cute dress I didn't get. Also, they made it seem like they were an American company, they are based in China. They did respond to my email right away and refund my money, and I eventually got some cute clothes.

Thumbnail of user allisong46
New York
1 review
20 helpful votes
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March 4th, 2018

Unfortunately, I did NOT read reviews of this website prior to ordering from them. I placed an order online on 2/10/2018, and within hours, I emailed the company to cancel my order. I did this via their website, but did not receive any return email saying that they would cancel. I have subsequently emailed them multiple times, and still have not heard from them. I am going to seek legal counsel if I do not receive confirmation that they have cancelled my order, and returned the purchase price to my account

Thumbnail of user natalien10
Ukraine
1 review
0 helpful votes
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March 18th, 2017

FloryDay offers a wide range of high quality products and ultimate level of service.
I am totally happy with my new chic dress I bought here. I love the design, the quality and fast delivery, of course.
I will recommend this amazing site to my friends.

Thumbnail of user honors4
GB
1 review
79 helpful votes
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August 20th, 2020

Here's an update on my experience with Floryday. Guess what, still no refund! I recommend to everyone not to buy ANYTHING from this crooked, scumbag of a company. The quality of their clothing is shocking, their delivery time is months and they NEVER give refunds, even though they send you false bank transfer records. They're hoping you'll just go away and keep your
Money. They are thieves!

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Honor,

Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.

If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.

Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user dejanag
Serbia
2 reviews
8 helpful votes
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June 7th, 2017

Because I am very picky it is hard for me to find the right dress but when I purchased a dress from this brand I was amazed how good the dress is and how I feel while having it on me. I was afraid that size would not be correct, but I am glad I was wrong. It was perfect. Also, the colour is exact the same as it is in the picture. Saying this dresses are very affordable so for sure in the future I will purchase. I highly recommend to everyone as I recommended to all of my friends.

Thumbnail of user mohamedr18
Egypt
1 review
0 helpful votes
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May 18th, 2017

I was so excited to receive this dress! I am very satisfied with my order. Good quality and lovely dress. It looked great and was made well. I received compliment from my girlfriend. I will definitely tell my sister and my friends that FloryDay is a trustworthy company with great products. Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user moniqued12
Jamaica
2 reviews
0 helpful votes
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June 1st, 2017

I was a bit hesitant to make my purchase because I was afraid the dress would not be as perfect as in the picture. I just received my order and I'm simply blown away! It fits so perfectly! I'm wearing it to a get together and I can't wait! Will definitely order again & recommend!

Thumbnail of user yesodhap
India
1 review
0 helpful votes
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June 7th, 2017

This is my First time shopping at Floryday.
I bought the dress for my daughter as her Birthday Gift. The color and design is very accurate as i seen on the website. The fabric is also excellent and i am very much satisfied. Good packing, prompt shipping and very good customer service. Definitely eager to place my next order.

Thumbnail of user judys146
Canada
1 review
40 helpful votes
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February 25th, 2018

I bought 3 coats recently (January 2018). The quality of all 3 coats was substandard (tattered hems, not finished properly, flimsy material) and not at all like the website pictures. Based on the return policy - I tried to return the items and had to pay shipping back to China.

Shop elsewhere where you can return faulty and substandard clothing.

Thumbnail of user danaa140
Louisiana
2 reviews
1 helpful vote
  • Send Message
September 30th, 2020

It's a legit place but I am very very very disappointed in the product I ordered a purse and it was a set of four the very cheaply made... Looks a lot nicer in the picture then it does in person also looks a lot bigger and a picture than it does in person it's small will not order from them again

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Dana,

We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user dianan139
GB
1 review
1 helpful vote
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September 30th, 2020

The order was supposed to arrive by 9 days latest, it did not. Weeks later I finally cancelled the order. They sent a stalling email "are you sure you want to cancel?". I immediately replied YES CANCEL IT. The next day they ship it to me! I am speechless with rage! I strongly advise you not to shop here.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Diana,

We are sorry to hear about the cancellation of your order due to delivery time. Currently the total delivery time includes processing time and shipping time.

Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.

Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).

Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user rafatq
India
1 review
1 helpful vote
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August 30th, 2016

I have bought a dress from floryday.com it was exactly the kind I was looking for after searching through different websites for days. I was really happy with the item I received from them. It met all my expectations the color, design, fabric and price. The price range is affordable and great customer support is given!. I would recommend my family and friends to buy from this site. Really thankful to floryday for desiginig a masterpiece which I was in search of!

Thumbnail of user raduj
Romania
1 review
0 helpful votes
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July 7th, 2017

Customer satisfaction is guaranteed by the high quality materials used for their clothes and the good prices. Website is user and mobile friendly, definitely one of the best clothing websites online at the moment.

Thumbnail of user denised82
Philippines
2 reviews
2 helpful votes
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May 20th, 2017

I'd say my experience was generally excellent. The dresses have been well made as far as I can tell. I really like what Floriday.com offers. Quick and efficient service and items exactly as as described. I love it! Love all the clothes on here and are reasonable, The dress is really cost effective, and the stitching was well done. The dress arrived quickly but you can also have it expedited. Unlike dress shops that make you wait months to get your dress, then you still have to pay a few hundred to tailor it from an off-the-rack size.

Thumbnail of user shahzadk3
Pakistan
1 review
1 helpful vote
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November 5th, 2018

I bought this dress for my wife and we are in love with it! It fits beautifully on her and is very flattering and is the perfect length, sitting just below her knees. It's a gorgeous quality, as are all dresses on this site, and feels beautiful on.

Thumbnail of user sk564
Egypt
2 reviews
0 helpful votes
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May 27th, 2017

This is my first time to buy anything online so i decided to buy a dress from FloryDay and it arrived in time as they told me, also, the size was so fit. The color and shape are the same as the original dress in the photo which made me so happy and the real deal is its reasonable price really recommended them

Thumbnail of user riyadh7
Bangladesh
2 reviews
0 helpful votes
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June 3rd, 2017

I bought a dress from Floryday.com for my girlfriend. I received the dress on Friday and its absolutely gorgeous. It is a high-quality dress and perfect size. They provided the dress in accurate time. When I gave the dress to my Girlfriend she was very happy.
Thank you so much Floryday.com for Your Good service. I will definitely buy again.

Thumbnail of user catherinem81
Philippines
2 reviews
0 helpful votes
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May 26th, 2017

This is the best ever that I used. Such a great quality with the cheapest price. I can't imagine buying a dress as good as this. I will definitely shop in floryday.com again. The delivery is fast and the dress sizes fits me perfectly. Very good job, I'm really satisfied.

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From the business

Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.

Company Representative

Thumbnail of user flroydayf
Floryday F.

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