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  • Floryday

Floryday

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Overview

Floryday has a rating of 3.9 stars from 1,048 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality, and online shopping. Floryday ranks 2231st among Women's Clothing sites.

  • Service
    78
  • Value
    80
  • Shipping
    78
  • Returns
    62
  • Quality
    78
59
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How would you rate Floryday?
Top Positive Review

“Заказывайте, все там хорошо!”

Marina C.
3/13/19

Одежда там хорошего качества, сама заказывала пару раз. Думаю на лето заказать купальник, несколько платьев и топов. С доставкой не было никаких проблем тоже. / The clothes I ordered several times were of a good quality. I consider buying some other stuff for summer (swimsuit maybe two or three dresses and tops). There were no problems with delivery.

Top Critical Review

“Terrible company”

Nancy G.
8/30/21

I ordered and returned two dresses in June. One didn't fit and the other was the cheapest material ever. I returned them following their directions, and within the time frame. You can ignore their claim that return shipping is free, it's not. You will pay it. Ten weeks and several phone calls later they finally credited my account for ten dollars less than they should have. I'm so glad to be done with this company! Do not order from them! Take pictures of your orders and emails from them and all correspondence re conversations.

Reviews (1,048)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (99) return address (24) order number (16)
Thumbnail of user mohammede15
Egypt
1 review
0 helpful votes
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February 16th, 2017

Nothing went wrong
Every thing is just perfect
And the website was easy to handle
A nice customer service

Thumbnail of user abeern
PS
1 review
0 helpful votes
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August 24th, 2016

I love your dresses.
YOUR DRESSES WOOOOOOOOOOW.
I have bought three dresses, they are very elegant, nice color, and very good qualties.
Thanks very much Floryday!

Thumbnail of user stuarth58
Poland
2 reviews
4 helpful votes
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July 19th, 2018

We are all quick to judge especially when the majority of us do not read further than the first few words in the first line.
My first connection with Floryday was in the beginning of July 2018 after seeing an advert with a really exciting collection of clothing which would suit our coming business trip.
I must say that wherever I am in the world the shopping centers sell all the same brands and it was refreshing to see something other than the usual stuff on the Floryday site.
It has never been questionable for me to order goods from anywhere in the world but the only concern is really how long is the delivery time and will I receive my goods in time for my deadline if I have one.
Before I placed my initial order I was in polite contact with Floryday regarding my concerns regarding return policy and delivery times and received clear and precise response from them usually within a day.
Free Standard delivery with orders over the value of 110 is stipulated from 6 to 13 business days seems to me little from Asia to Europe including order processing form 1 to 7 days. Personally I was not expecting such fast delivery as the amount stipulated is possible without and delays.
My order ended up being stuck in Amsterdam for over 14 days and of course pushed delivery time over the recommended 13 business days through no fault of Floryday as customs department in Europe is beyond their control, but they made a serious attempt to speed up the process and the delivery is just around the corner.
I am able to follow every move of my order from the link provided with the order confirmation enabling me to see where the possible problems are and question the service department at Floryday as to why and if they can help or have a solution. This is always met with fast precise response.
I am yet to receive my order and am looking forward very much to feel the quality, sizes and cut.
I will then post a new, serious review regarding my findings.
I can only say to all who have written a review, or consider buying from Floryday that they are a company of their word and do everything in their power to respond professionally to their possible challenges. I would suggest a polite and reasonable approach to their professional team will return an excellent and quality response.

Tip for consumers:
I would always suggest a polite and reasonable approach to thier professional team which will return quality and excellence

Thumbnail of user rhondab162
Australia
1 review
3 helpful votes
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August 2nd, 2019
Verified purchase

I am extremely happy with all the items I have purchased that is why I keep coming back to FloryDay.

Thumbnail of user mariap1919
Florida
1 review
1 helpful vote
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November 27th, 2021

I orderd a dress size 16 fallowing the company chart, insted I got like size 20 and it looks nothing like the picture

Tip for consumers:
Do not order from this company,SCAM

Products used:
lady dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user noushina1
California
1 review
3 helpful votes
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May 8th, 2021

I returned most of the stuff reciced within 24 hrs and no refund after 6 weeks. Sent multiple emails but no respond. DO NOT BUY FROM THIS WEBSITE

Tip for consumers:
Do not use this website, no refund of my money after 6 weeks of returning merchandise and no follow-up on my emails

Products used:
One pair shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user alenet
GB
1 review
14 helpful votes
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April 15th, 2020
Verified purchase

I ordered this dress and am very happy with it. It's very true to the photos.

Thumbnail of user christined105
AE
2 reviews
76 helpful votes
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January 5th, 2018

This is an update on the review posted below:
After I posted the review below, FloryDay offered me a full refund on condition I
Remove or edit the negative review. This was after over 40 messages back and forth, and god knows how many man hours emailing them and calling the courier company. This is interesting - previously they had offered me paltry amounts like 10 or 20%, discount vouchers etc. They had said they would refuse to take the package back off the courier etc. Clearly the only thing that matters to FloryDay is negative reviews not making customers happy. They blocked me from their online chat! I told them I would 'consider' deleting my review. Well, I considered it and came to the conclusion it would be morally reprehensible for me to do so. I do not want to collude in this terrible company's game. I truly believe that the majority of positive reviews on here and other sites are made up. They all address the issues that the negative reviews complain about (e.g. "the clothes were exactly as described" - you don't see that kind of thing about a legitimate website do you! It's a given. "I received my items very quickly", "Shipping charges were low" etc etc.) They are all written in a very similar style too. Anyway, I don't believe they are genuine reviews - have a read and make your own mind up. FloryDay has made me wary of any company that advertises on FB now. I would not EVER go near them again. Btw, I don't even know where my order is now. And FloryDay don't seem to care about getting it back so I think that tells you a lot about the quality of their clothes. So, my advice is this: Don't order from this company unless you want to waste a huge amount of time trying to return your order/get your money back - they may have refunded the cost of the order but have not offered me any recompense for the amount of time I have wasted. Or, if you're unfortunate enough to have ordered and are not happy with the service you're receiving, post a negative review. It seems that's the only thing they actually respond to.

I am actually loathe to have to give this company even one star - it actually deserves zero stars. After a complete debacle with the sending of the order over which i told them at least 5 times to cancel it, I am now in a fight with them about returning the order from the courier (I have refused to take delivery of it). I keep getting the same old completely useless message from them saying the package was shipped on such and such a date when it is clear from the tracking that it wasn't. I am on the verge of reporting them the the UAE's cyber crime unit to try to get their website blocked in the UAE. They are truly an awful company. I even got blocked from their Live Chat as i was clearly asking difficult questions! BTW, the phone number on their website is disconnected so you have no chance of getting them on the phone.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Thank you for sharing.

Please take our deepest apologies for all the problems you encountered. We want you to know that you are very important to us and we truly appreciate your feedback. We understand your frustration when we did not meet your expectations. We will try our best to improve ourselves. Hope can serve you better next time.

For more problems, you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Thumbnail of user adrianag91
Oklahoma
1 review
0 helpful votes
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August 16th, 2020
Verified purchase

It was slow to arrive but my purchase was fine was good choice buy with you

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Adriana,

We appreciate you take the time to review our products. We enjoy reading reviews on shopping experiences with our website, especially when they are as positive as yours. We take these very seriously.

For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.

Best Regards,
Floryday

Thumbnail of user jihanm
New York
1 review
0 helpful votes
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August 12th, 2016
Verified purchase

I love the dress that I ordered. I will be ordering again and will tell my friends about it.

Thumbnail of user chantall8
Suriname
1 review
0 helpful votes
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August 20th, 2016

It is the first time i did order and i do not regret it

Thumbnail of user corav10
Canada
1 review
1 helpful vote
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July 16th, 2020
Verified purchase

The dress is beautiful and was so affordable!
The dress fit perfect

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Cora,

We appreciate your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.

For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.

Best Regards,
Floryday

Thumbnail of user sallys205
GB
1 review
0 helpful votes
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July 26th, 2019
Verified purchase

Just perfect... that special outfit for my nephew's wedding in Crete (in August... hot, hot, hot!)

Thumbnail of user roxanat
Romania
1 review
0 helpful votes
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August 15th, 2016

I bought some shoes and I loved them! I recommend the items and the website!

Thumbnail of user paulac535
GB
1 review
0 helpful votes
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July 13th, 2020
Verified purchase

The shoes I bought from you are fab, lovely looking and comfy.

Thumbnail of user ralytsas
Suriname
1 review
1 helpful vote
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August 16th, 2016

The dresses are of very good quality and they do not lose there color after washing.

Thumbnail of user donaldd42
Massachusetts
2 reviews
1 helpful vote
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August 17th, 2016

From far away i/we are very happy and look forward to more:-)

Thumbnail of user nadiag7
Ukraine
1 review
0 helpful votes
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August 30th, 2016

Thank you! I`m very glad that I used your service, this dress is wonderful.

Thumbnail of user donaldd49
Massachusetts
1 review
1 helpful vote
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August 17th, 2016

From far away i/we are very happy and look forward to more:-)

Thumbnail of user liudmilt
Bulgaria
1 review
0 helpful votes
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August 24th, 2016
Verified purchase

I ordered 5 of the flory day dresses for my daughter. They are very sweet.

Thumbnail of user josieb4
GB
1 review
0 helpful votes
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August 7th, 2016
Verified purchase

Very happy with the service no problems what so ever

Thumbnail of user patriciat527
Ireland
1 review
5 helpful votes
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April 14th, 2020
Verified purchase

Sleeves a bit tight on dresses but good fit overall. Shoes very comfortable.

Thumbnail of user stellar13
Brazil
1 review
0 helpful votes
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January 21st, 2017

Simplesmente apaixonada pela variedade de roupas! Comprei 5 vestidos, todos de ótima qualidade! O atendimento no chat é excelente, fui atendida prontamente e não tive problemas para finalizar minhas compras! Os vestidos chegaram rápido! Amei!

Thumbnail of user laraa15
Brazil
1 review
0 helpful votes
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January 22nd, 2017

Foi uma experiência impressionante a compra com a FloryDay, roupas lindas que eu não pude acreditar quando vi o quão baratas eram. E não apenas elas tem produtos de altíssima qualidade mas também tem suporte ao cliente maravilhoso! Super recomendado, vocês estão de parabéns meninas, vou comprar mais vezes com certeza! Obrigada.

Thumbnail of user eduardor24
El Salvador
2 reviews
0 helpful votes
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May 24th, 2017

Ho comprato un paio di vestiti per la mia ragazza e veramente sono rimasto felice della scelta, hanno una varietà grandissima, il rapporto qualità/prezzo è eccezionale ed il tempo in cui sono arrivati è stato velocissimo, sicuramente torneró a far uso dei loro servizi!

Service
Value
Shipping
Returns
Quality

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From the business

Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.

Company Representative

Thumbnail of user flroydayf
Floryday F.

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