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Floryday has a rating of 3.9 stars from 1,048 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality, and online shopping. Floryday ranks 2234th among Women's Clothing sites.
Одежда там хорошего качества, сама заказывала пару раз. Думаю на лето заказать купальник, несколько платьев и топов. С доставкой не было никаких проблем тоже. / The clothes I ordered several times were of a good quality. I consider buying some other stuff for summer (swimsuit maybe two or three dresses and tops). There were no problems with delivery.
I ordered and returned two dresses in June. One didn't fit and the other was the cheapest material ever. I returned them following their directions, and within the time frame. You can ignore their claim that return shipping is free, it's not. You will pay it. Ten weeks and several phone calls later they finally credited my account for ten dollars less than they should have. I'm so glad to be done with this company! Do not order from them! Take pictures of your orders and emails from them and all correspondence re conversations.
I find Floryday more reliable and prompt comparing to other online shops. Reasonable prices, choices, product guarantee and overall joy of online shopping.
Better than what's shown in picture. It's a very vibrant one and chose a size larger than u normally wear and delivery was right on time. Just marvellous.
I had an awesome experiences hen buying dress in FloryDay. Their promotion is great and the website is so simple to use. Very recommended buying clothes in here!
Stuck In Floryday Hell. I cannot believe that 6 months after they completely screwed up an order I am still being inundated with Marketing emails by this absolute joke of a company. It seems I just have to accept that they won't / can't remove me from any marketing lists... no explanation why, no explanation of what they are doing about it, no explanation of when this will be fixed... just an assurance that they will continue to harass me for as long as they want to. Surely there are laws about this? Be warned, it appears this relationship is for life, whether you want it or not. ABSOLUTELY AMATEURISH JOKE OF A COMPANY. Order - ************** and Ticket numbers - *******839 / *******106 / *******050
UPDATE: I am now receiving survey requests via surveymonkey.com and it seems they are in breach of the surveymonkey.com guidelines as there is no way to unsubscribe and no email address for communication. So, duly reported at my end and we'll see what happens. Also now receiving communications from Floryday telling me their managers are too busy to liaise with me regarding my complaint!
Tip for consumers:
Don't do it. Faceless organization who go missing when there is a problem.
Products used:
None. No package was ever delivered ..... only an empty package was received by the courier.
I bought my daughter and wife some fancy dresses and shoes from Floryday. I love the promo on certain items making it easier to buy from them.
Will definitely refer my colleges.
Ridiculous amount of time spent on emails trying to get a return address. Live chat sends automated messages and then stops responding. No phone number and no way to return! Buyers beware!
* Floryday attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought 2 dresses from FloryDay. The delivery time was good. The dresses are nothing less than perfect. Perfect fit, nice fabric and gorgeous! I will definitely shop much more at FloryDay.com
Positives
Website easy to use.
Clothes arrrived well made and as described
Choice of clothes are good and designs not usually seen on UK market which is very appealing
Negatives
Took a month for the order to be completed so if ordering from the UK do not order with an immediate requirement
Postage is high again I assume because there is no outlet in the UK you are paying for postage direct from China
Overall
Would use again if not in a hurry
Although the return proces of Floryday orders is quite complicated. You do not find a return adres on the website, and cannot download a form on the site, but have to contact customer service. Once I had contact with costumer service and got the UK adres to return the order everything went very quick and smoothly. I sent the items back and recieved the full refund only 2 working days later. The customer service replied all my emails and also promissed that they are working on improving the procedure.
On the 5th of July I placed an order for a couple of t shirts and dresses, the order arrived on the 24th July ( three weeks later) - all items are very cheap quality and do not fit. I want to return them, but that does not go as easy as usual internet stores. You have to contact custom services first, wait 24 hours for their reply... well I hope I can get rid of this worthless fabrics soon and get my refund
I did get an offer of a full refund and to keep the goods too but my conscience wouldn't allow it, I simply wanted the goods so very happy they arrived.
After spending £96 I could ill afford as a single parent - the goods arrived and were of extremely poor quality and did not resemble florydays description. The returns policy is almost impossible - I'm sure this is deliberately made so by the company so that they can keep your money. Despite going through the rigmarole of their returns policy to the letter I have still not received a refund or a reply to my numerous emails to them and have not received a refund. DO NOT SHOP WITH THIS COMPANY - YOU WILL RECEIVE SHODDY GOODS AND LOSE YOUR MONEY
Hi Christine,
Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
This is a joke. It's not even a real business. They dont respond back and your stuck with items. It's a computerized company. Please I beg you dont get caught up in this goat rodeo.
I was mislead with shipping dates, have not received my order. I have requested a refund twice and am still waiting. They do not respond back as promised. I will never order from them again.
Really Thank you about your products and actually high quality with low price and thanks for cooperation team and customer service and fast responding on the problems.
I am more than satisfied. I love the quality of the dresses, excellent fabric quality, fits perfectly.
Great customer service and very fast delivery.
Thank you! I will definitely buy again.
When ever i have an important event. I immediately visit this website where i found both best quality and new fashion. The service is excellent and timely. I strongly recommend it.
Very easy to make purchase, honestly its really hard to choose if only i can buy all those. I love all the designs of their clothings it boosted my confidence!
Warning if you order from Floryday and want to return items. (1) There is NO paper work inside your package for returning any items.(2) When you try to get information on your computer there is no place to even put your account number. THEY HAVE YOUR MONEY and YOU HAVE very poor product..
They charged me 15 shipping, gave me an order # and tracking information, and today there is nothing being tracked, no records and it is 10 days later. Will NEVER order again. Disputing charge.
Quality of product is very good - BUT one item is too small - tried using their return guidelines and they are saying I have no order to return - funny - they confirmed order - charged me for it - and sent it to me - yet I have no order to process a return for? Tried 3 times -of course, now the 14 days is over -- VERY DISAPPOINTED because I would have been ordering additional items - now FORGET IT!
I am just drooling over these beautiful dresses. I'ts just fun to be a girl and dress up. Floryday is a must visit website. What you see on their website is what you get in real life.
Sent wrong item and wrong size. Would not accept return of item and offered only very small refund. In addition, by the time order was delivered, return window had closed.
Hi Lois,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Everything on this website has drove me crazy, such amazing prices, amazing fabrics, and a whole lot of different options. Enjoying floryday more and more everyday!
FloryDay has everything to offer when it comes to trendy, fashionable, casual and formal dresses for every occasions.
It is highly recommended for everyone. Happy shopping!
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Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.
Hi Doreen,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday