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  • Floryday

Floryday

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Overview

Floryday has a rating of 3.9 stars from 1,048 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality, and online shopping. Floryday ranks 2234th among Women's Clothing sites.

  • Service
    78
  • Value
    80
  • Shipping
    78
  • Returns
    62
  • Quality
    78
59
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How would you rate Floryday?
Top Positive Review

“Заказывайте, все там хорошо!”

Marina C.
3/13/19

Одежда там хорошего качества, сама заказывала пару раз. Думаю на лето заказать купальник, несколько платьев и топов. С доставкой не было никаких проблем тоже. / The clothes I ordered several times were of a good quality. I consider buying some other stuff for summer (swimsuit maybe two or three dresses and tops). There were no problems with delivery.

Top Critical Review

“Terrible company”

Nancy G.
8/30/21

I ordered and returned two dresses in June. One didn't fit and the other was the cheapest material ever. I returned them following their directions, and within the time frame. You can ignore their claim that return shipping is free, it's not. You will pay it. Ten weeks and several phone calls later they finally credited my account for ten dollars less than they should have. I'm so glad to be done with this company! Do not order from them! Take pictures of your orders and emails from them and all correspondence re conversations.

Reviews (1,048)

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Reviews that mention popular keywords

customer service (99) return address (24) order number (16)
Thumbnail of user loish172
New Jersey
1 review
9 helpful votes
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August 7th, 2020

Sent wrong item and wrong size. Would not accept return of item and offered only very small refund. In addition, by the time order was delivered, return window had closed.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Lois,

It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.

You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user michellem1782
GB
1 review
12 helpful votes
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October 2nd, 2020

EDIT: Floryday have now refunded my money with no expectation of returning the item. They have asked me to remove the review in return. The size, quality and data gathering still stands. Customer service has earnt them an extra star.

Ordered Harem Pants (baggy hippy trousers) in a 3XL, as I'm a size 18 (waist 38.5", hips 50", thigh 30")
They arrived measuring 28" waist without stretching, and fully stretched achieved 44".
They are made of non stretchy Nylon (I presume as there's no label) with a thigh space of 24", there was no way they were going up, and I can't imagine them being comfortable or looking nice if they did!

They really looked like they'd be stretchy cotton style from the photo (stolen and used around the internet)

I requested a refund 10 minutes after my order, and it still arrived a week later. So shipping-wise, great service - compliments to Royal Mail!

Also I have just tried to sign in to their site with an incorrect email and it sneakily makes you a new account this capturing another new email address! Great, more spam:(
Correct email address wouldn't let me in, change password consistently failed. This is a joke surely!

Service
Value
Shipping
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Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Michelle,

Thank you for taking the time to write a review about your shopping experience. It helps us to improve and provide every customer an enjoyable shopping experience. Please take our deepest apologies for all the problems you encountered.

For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.

Best Regards,
Floryday

Thumbnail of user dellat5
GB
2 reviews
2 helpful votes
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July 9th, 2020

I ordered shoes they arrived eventually but were poorly made & wrong size so I wanted to return them-that's when the fun started(NOT) after WEEKS of pleading grovelling begging imploring they would NOT GIVE UP A RETURNS ADDRESS! After waiting DAYS in between emails & offering me stupid "discounts" that I wasn't interested in because as I had stated several times I WANT MY REFUND & RETURNS ADDRESS they will not let me have it! WHY? What is wrong with these INCOMPETETENT ROBOTS? It's not as if I'm asking for the CEO's personal address! The frustration I feel is palpable talk about wanting to bang your head against a brick wall! I sincerely applaud those reviewers who managed to get a returns address PLEASE POST IT ONLINE & I feel most happy for anyone that has been able to get a refund all I can say It must have taken so much dedication & perseverance such a pity FLORYDAY robots don't operate in the same humane way.

Thumbnail of user laragarald209
Ukraine
2 reviews
0 helpful votes
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October 7th, 2023

A discount visually attracts its consumer. And already for a year, I have been a regular customer of Floryday who is completely satisfied with the service methods and the goods that I bought.

Service
Value
Shipping
Quality
Thumbnail of user janetr57
GB
1 review
0 helpful votes
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December 7th, 2016
Verified purchase

This a beautiful dress. A little late ariving but worth it, Floryday was very helpful in answering my quaris, happy withe my purchase I shall shop there again

Thumbnail of user sigridc
Thailand
1 review
5 helpful votes
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August 7th, 2016
Verified purchase

I ordered 4 dresses and I choose all of them in size M, but one runs small. I am not happy and contact customer service and then I realize that I need to check each size chart for each dress. They offer me satisfy solutions and I am happy now. Highly recommend this site as they have nice dresses and good price, but CHECK SIZE CHART FOR EACH DRESS!

Thumbnail of user adriannab1
Australia
1 review
29 helpful votes
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July 13th, 2017

It has been 3 months now since I brought 3 dresses from the FloryDay website. This would have to be the worst online experience I have ever had. Firstly it took over a month to receive the dresses only to find that they were the worst quality I have seen, incorrect sizing and one was even a different colour to the one I had seen on the website. I sent countless e-mails trying to return them and had absolutely NO RESPONSE! I went into their chat room and was told I would get a response in 24hrs and AGAIN NOTHING! After all this time I got an e-mail from them, asking me to take down my review. They said if I take down my bad review they would give me a full refund. It has been 21 days and my money is still not in my account. Moral of the story this is a TOTAL SCAM! Any good reviews have been paid for or put up buy flory workers as the good reviews are so far from the truth. DO BUY FROM FloryDay! TERRIBLE CLOTHES, NO CUSTOMER SERVICE, NO REFUND, SCAM...

Thumbnail of user kg252
Massachusetts
1 review
1 helpful vote
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October 8th, 2021

The dresses looked nice online. I eagerly awaited mine. When I took it out of the package, it had deodorant stains under the arms and waist! Ick! Not acceptable!

Tip for consumers:
The clothes are nice looking, but go to a store and check them out. Don't trust online ordering here.

Products used:
Didn't gave to the goodwill. I saved this until the week of my event. When I opened and saw it was already worn I looked at my receipt and it was over 30 days so didn't bother.

Value
Shipping
Quality
Thumbnail of user junel26
New York
1 review
7 helpful votes
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August 3rd, 2016

I have received my dress. Order number ************** size is medium but I cannot zip it closed. I would like to return it and get the next larger size. June Laughlin email *******@gmail.com

* Floryday attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi June,

Thank you for your feedback. It is a shame to know that the dress does not fit. We've sent you an email with the solution. Please kindly check it and give us a reply.

If you did not receive it, please check your spam box or junk folder. Please be assured that we'll do our best to help you with your order.

Thank you again for your order.

Floryday
service@floryday.com

Thumbnail of user yesibelm
VE
1 review
0 helpful votes
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July 15th, 2017

I love all its products, excellent quality and service. Excellent page where you can find all the products necessary to look beautiful at any occasion

Thumbnail of user shaymaam1
Egypt
1 review
0 helpful votes
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August 11th, 2016
Verified purchase

I got my dress finally it's amazing and like the picture exactly, however next time i will chose standard shipping as super saving took a lot of time but i do like the dress. Best of luck guys

Thumbnail of user joanc274
New Hampshire
1 review
0 helpful votes
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November 27th, 2019

I have to say I've ordered twice from this company a beautiful dress and a top the quality is amazing the size is very true fabric beautiful can't say enough I will be a recurring customer for life!

Thumbnail of user annaa99
Armenia
1 review
0 helpful votes
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July 28th, 2017

I just want to say thanks for your great job and high quality of your products.
It's really easy to find and buy something good without going to shops.
Very Commendable!
Thanks!

Thumbnail of user jenniferj161
Mexico
1 review
0 helpful votes
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December 7th, 2017
Verified purchase

I have received almost all the dresses except one. However I got my money back and thanks for that.
In general you are really good and you have very very beautiful clothes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hakand2
1 review
0 helpful votes
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September 12th, 2018

I am absolutely delighted with my purchases on this site. I got a trustworthy shopping experience and customer service was very helpful. I will recommend this site to my friends as well.

Thumbnail of user marys2850
Pennsylvania
2 reviews
5 helpful votes
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March 18th, 2021

The items I've received from floryday are hit or miss. I keep the hits and donate the other items to a local women's shelter because it's impossible to return them especially without a return label.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammada76
Egypt
1 review
0 helpful votes
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February 17th, 2017

I bought a dress for my wife and she loved it!
Great design, fabric and very reasonable price

I want to give a shout out to customer service team, very professional indeed
Very satisfying experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user dhananjayaw
Sri Lanka
1 review
0 helpful votes
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July 1st, 2017

I ordered a dress for my wife on Floryday.com and it arrived super fast to Sri Lanka. For the price I paid, the dress was super quality. I'm very happy with it. Thank you floryday.

Thumbnail of user maries409
West Virginia
1 review
4 helpful votes
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July 28th, 2020

I ordered from this company and it took 3 months to get my order! I asked for a refund and they would not refund. Will never order from them again. Very cheep material and service.

Thumbnail of user asrhelym
Kenya
1 review
0 helpful votes
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July 1st, 2017

I love this store. This is because of two things basically, they have fair prices, and two because they have amazing dresses. Also they deliver fast meaning you can buy your dress while on vacation.

Thumbnail of user victoriap44
Virginia
2 reviews
22 helpful votes
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July 29th, 2017

This company return policy and customer service is horrible! You have 14 days to return an item but you can not communicate with the customer service number they post and they will never sent you a return label! It is an oversea company so you will have to pay for the INTERNATIONAL SHIPPING COST The sizes are three smaller times than the average USA size.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Thank you for your sharing.

We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply?

Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Floryday

Thumbnail of user branislavm
Serbia
1 review
0 helpful votes
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June 10th, 2017

I'm so satisfied with FloryDay. To much clothing and accessories with reasonable price! All in all I had a very good experience, and I will definitely buy again.

Thumbnail of user rinav1
Philippines
2 reviews
0 helpful votes
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June 2nd, 2017

I bought a dress for my Mom. She loves the color and the comfort when she wears it. Hassle free transaction and the delivery was fast. Highly recommended!

Thumbnail of user danab597
Austria
3 reviews
1 helpful vote
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May 11th, 2022

Han a bad experience in terms of the purchaisment but the refund was quick and efficient. Everyone could have a right for a mistake so i decided not to rate em bedly

Thumbnail of user dulcieb
GB
2 reviews
1 helpful vote
  • Send Message
August 24th, 2016
Verified purchase

Bought it for a special occassion" Ladies Day at the Races". I received compliments all day. I liked the quality, design and price. Worth having in your wardrobe

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From the business

Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.

Company Representative

Thumbnail of user flroydayf
Floryday F.

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