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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Overall was very good. The only issue was the waiting time for repacking Al thought I didn't even ask for it but was forced to.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
I always appreciate your quick response, and package is well repacked and shipping is very fast. Awesome!
Date of experience: March 20, 2023
Joyce is a pleasure to deal with in her interactions. Always goes above and beyond, and that's what makes this company so reliable and a pleasure to deal with. A big thanks to the team A++++
Date of experience: October 19, 2022
I had a good experience specially with 'GIRLIE' he helps.a lot to get better and forward my package as soon as possible
Thanks a lot
Date of experience: August 23, 2023
Hi Seifeddine,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that GIRLIE provided you with helpful and professional support.
We will make sure to pass on your kind words to GIRLIE and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Combine and repack has become expensive and the selection of courier has to be done before combine and select option is selected.
Date of experience: October 2, 2022
Hi Robin,
Thank you for your feedback. We understand your concerns about the cost of our combine and repack services, as well as the need to choose a courier before selecting the combine and select option.
Please note that you can always contact our customer service team to explore alternative shipping costs with different couriers.
Since you have multiple packages, it's best to combine them for better shipping rates. Your recent shipment with UPS had an actual weight of 3.00 kg but a volumetric weight of 7.39 kg. Shipping costs are based on volumetric weight, not actual weight on this occasion. If the packages weren't combined and repacked, your shipping costs would be higher based on the original boxes from the seller.
I hope this clarifies.
Many thanks,
Forward2me
As usual forward2me services is fast and safe package, the teem is very understanding and very kind.
Date of experience: October 7, 2022
I needed assistance with my package today and REGILYN was wonderful. Thank you so much for your help.:-)
Date of experience: August 22, 2023
Hi Leah,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Delivery was damaged already by forward2me, poor repacking, delivery was damaged when received.
Bad complaint management
Date of experience: November 5, 2022
Hi SV
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
As always good service. NICA from Customer Support is professional and very helpful. I will use Forward2me in the future.
Date of experience: January 5, 2023
I used transport service that impossible direct sending from Amazon.de.But it was possible due to this sirvice.
Date of experience: February 20, 2023
Customerservice is obtuse, never really responding to the problem at hand, leave you struggling with customs.
Date of experience: February 12, 2023
This process couldn't be any easier! It's uncomplicated and a very fast turnaround. I literally have no complaints! Thank you!
Date of experience: January 4, 2023
Shipped a large electronic item from Italy to Forward2me Germany - all worked seamlessly! Thanks so much for your help Nica! :): ) :)
Date of experience: December 12, 2022
Hi Peter.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Trusted company, many thanks for REGILYN customer service Forward2me Preston for helping me more than expectation. Thank you!
Date of experience: December 12, 2023
HI Nopemwan,
Thank you so much for your kind words and positive feedback! We are happy to hear that you had a great experience with REGILYN and our customer service team at Forward2me Preston.
Our goal is to exceed expectations and provide top-notch service, and it's truly rewarding to know that we've achieved that for you.
Many thanks,
Aimee
Service works well and the customer service rep, Jane, I talked to responded instantly and clearly when I needed help.
Date of experience: October 4, 2023
Hi Claire,
Thank you for your feedback! We take pride in providing efficient and responsive customer service, and it's wonderful to know that Jane was able to assist you promptly and clearly. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Many thanks,
It took a little while to figure everything out, but now that I have the hang of it I will be using Forward2Me again!
Date of experience: February 13, 2023
Great repacking for a massive but delicate shipment. Great protection and labeling on the packaging allowed a safe overseas delivery.
Date of experience: December 2, 2022
I like to ship with forward2me its easy and nice but another time also i want to delivery whith dhl also do the amount for dhl less olease
Date of experience: December 16, 2022
The issue was skillfully and promptly resolved by Nica, and her exceptional service left me feeling thoroughly content and pleased with the outcome.
Date of experience: September 25, 2023
Hello Yanneke,
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee
An issue with a package at the US address was resolved quickly by Nica and Aimee with timely updates.
Date of experience: September 26, 2023
Hi Perry,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank You. Looking for more Forwards with You;-) Great comunication and very fast shipping. Great service after brexit.
Date of experience: April 17, 2023
Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.
Date of experience: November 5, 2022
Hi Edward
Many thanks for your feedback.
We are sorry that you can only provide us with a 4* rating.
If you are shipping from our Germany warehouse to UK then DHL is the more reliable and cost effective courier service. DHL shipping prices are calculated based on volume which means it it usually more cost effective for you to ship more items together under 1 shipment rather than sending single light weight items. I have done some calculations based on your recent package that you shipped from our Germany warehouse to UK and a shipment (single or multi piece) sent with DHL Economy or Express from our Germany warehouse with a total chargeable weight up to 1 kg would be the same shipping price excluding any additional repack charges if you did choose to consolidate. Therefore, the more low weight packages that you process for shipping together as a multi piece with DHL, as long as the total overall chargeable weight (actual or volumetric weight) of the goods in each package does not exceed 1 kg, the better the value to you for the shipping costs. In conclusion, to make the shipping price more cost effective for you we would advise that you order some additional items to your Germany inbox and have these shipped alongside your 1 single electronics package as this would have ensured you would get the very best overall shipping cost for your goods and you would have received more items to your address in UK for the exact same shipping price as 1 package.
We hope this clarifies this matter and you will consider your current rating of our service.
Please do let us know if you have any further questions.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Amit
Thanks for your feedback.
There are 2 reasons why we mark packages received as 'Repacking Required'.
1.We have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping
2. We feel there would be a sufficient amount of excess space to save you by repacking.
The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance, please contact our Customer Experience team.
Kind Regards
Hayley