FragranceNet

I have been a pretty loyal customer of a certain skin care line bought at reduced pricing at Fragrance.net…rarely if ever checking grams or mls & instead making purchasing decisions based on need and PRICE.
My last order included a bar of soap which was priced according to previous purchases made. ( $30 USD).When it arrived I almost fell over. Yes they stated it was 17 grams in the fine print. ( hindsight IS 20/20) but the cost was pretty much the same as a regular bar. This thing wouldn't keep a mouse's arse clean for more than a week…absolutely tiny! It's appalling to me that they would even have this item priced as a big bar never mind having it in stock at all. I'm sure I'm not the only one who made this purchase based on price without checking the size. Massive rip off!

Worst experience ever!
I placed my order in early December as a new year gift and never received it.
Neither FragranceNet nor the shipping carrier ( landmark global) customer service have been responsive.
Will never shop from them again.

Past orders were without issue but my recent purchase for a quality niche perfume arrived well packaged with no shipping damage or damage observed on the products box however the spray head was found broken off, likely as it was received by this vendor. One phone call to customer service and they sent label for return shipping with a replacement quickly sent and received in good order. While the problem appeared beyond their control, their customer service response could not have been better! Thank you Fragrance.net.

I ordered something weeks ago to avoid the Christmas rush and it was delayed a good week after it left fragrancenet.com's warehouse. Turns out a company ontrac does the shipping. When it finally arrived 2 weeks later we have on video the driver putting it at our office door, going back in his car (an unmarked minivan), then coming back out and taking it back, but the driver marked it as delivered. Ontrac started an investigation but I obviously don't have my product. I waited on hold for 25 min with fragrancenet.com for them to send me a replacement product. While on hold I emailed them asking the same question and they cancelled my order. So now I was was stuck finding the product elsewhere. Would not recommend or buy again regardless of price.

Bought over $700.00 of mens cologne and all were authentic. I know this because of checking dates of manufacture and bar code. Returned on bottle and had no problem. Packing could be a little better but worked. Read hundreds of bad reviews mostly women and over seas. Maybe something in customs for oversea products. All the women complaining haven't got a clue. Very happy with customer service and products. Hope this review helps men who want a quality product at great price. Will buy more.

We've been ordering perfumes through Fragrancenet several times, but lately very horrible customer service. Chat takes 15 mins to get a representative and phone it takes 30 mins to talk to an agent. I ordered perfumes on 10/3, the funds taken from my bank but over a week now the order status still same as "order received". They do not even take the time to send an email to let the customer know if there's a delay due to what reason etc. Even just that would have been suffice. We will not purchase from this online store ever again! Horrible customer experience.

They only shipped 2 of 3 bottles of Bosley Hair Shampoo that I ordered. I'm on hold now (15 minutes and counting) to talk with someone to make this right. With all companies do to push people off onto their websites you'd think they have more time to answer the damn phone!

I've bought a parcel in December 14th to be shipped to Canada. No information provided, tracking number doesn't work and customer service not helpful. No information provided.and vague email without no content at all. Last time I buy from this
Site. Awful!

I ordered 4 jars of visible difference.
I have used it all my life. All 4 arrived in a timely fashion but they are missing the inside seal that is always on every jar!
Feels different, more greasy than usual!
Has a different fragrance too?
Maybe I didn't get such a great deal after all!
Hard to choose a star because not sure?