FragranceNet

I ordered from this site as it had plenty of good reviews. I contacted customer service because my shipment was delayed by 2 weeks in which they responded in a rude manner telling me I have to wait a certain about of days to contact them. My package said delivered but I could not find it anywhere, I went to my neighbors and they didn't receive it either. I emailed customer service once more and all they said was " Your tracking number is xxxxxx and it showed delivered. Thank you for shopping with us." I wasted over 150$ and now I will have to dispute with my credit card company due to their lack of customer support.

For years I never had a problem with them. Tried ordering a perfume and after placing the order received a notice they were out of what I wanted and to try again. A few days went by and in my email a new notification came up. Ordered again. Same problem. Went through this numerous times. Will be telling all my friends whom I told about this website that they have the most difficult Customer services and to be careful when they place an order! I am DONE with them! When the time comes to order again Ill go back to previous places Ive ordered from before.

This company uses FedEx AND the Post Office. It takes well over their estimates for the products to arrive. In addition, they do not care. I tried to call their customer service and got a recording stating they were too busy! Stay away from this company! Oh yes, and by the way check the return policy... it's full of exceptions and stringent rules. In other words, don't return anything if you know what's good for you! STAY AWAY from Fragrance.net. There' plenty of others out there who DO give a hoot.

I like shopping on fragrancenet because the prices are so cheap compared to the department stores, and the fragrances are authentic. But the shipping could be faster, that's my only complaint. Other than that I'd give 5 stars!

I am writing this while i am on hold from last 35 min on the phone, Worst customer service i have ever experienced. Now i have a doubt if they are selling fake or original products. This is so UN professional. I checked my order status and its showing
That product was delivered 2 days ago, but i have never received it. Now i don't know
How to reach them. They are not answering the phone or replying e mail, and my hard earning money $71 dollars are gone. I never received my order. No more buying perfume online. The best place to buy perfume is Macy! S they are bit expensive but 100% original. I would never ever buy on this site again. Don t trust them anymore.

I purchased Light Blue by Dolce Gabbana. Pure water & alcohol. The fragrance is nothing like the original that I have purchased in the past at Macy's. Fake product. I will never purchase anything again from this website. Save your money people. I am very disappointed.