• FragranceX

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FragranceX

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Overview

FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.

  • Service
    504
  • Value
    2532
  • Shipping
    2539
  • Quality
    5769

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 83.8%
Positive
207
Neutral
4
Negative
36

Instant Feedback

106,565 reviews

71
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How would you rate FragranceX?
Top Positive Review

“Never any Probs with FragranceX”

Jeff C.
10/12/24

If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!

Top Critical Review

“Dented and broken”

Anna g.
10/12/24

Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!

Reviews (6,245)

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Reviews that mention popular keywords

shopping experience (1131) customer service (577) web site (257)
Thumbnail of user charleeng3
Maryland
1 review
0 helpful votes
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December 15th, 2020
Verified purchase
• Updated review

I appreciate the variety of selections & that most of your fragrances have different sizes. The delivery time was about a week plus, not too bad. However, one of my products was damaged. I'm unable to spray the fragrance. So that's going to be a return.

Reason I chose this business:

Saw great reviews about your product.

Reason I chose this product:

They were on sale and on my wish list.

Value
Shipping
Quality
Lots of options to choose from
December 3rd, 2020
Verified site experience
• Previous review

Lots of options to choose from. I would like to see more samples. Good price points.

Reason I chose this business:

They had a lot of what I wanted

Reason I chose this product:

Lots of fragrances on sale

Thumbnail of user dorothyb531
South Carolina
1 review
0 helpful votes
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April 27th, 2021
Verified purchase
• Updated review

My signature sent is white shoulders. The price is beyond believable. I ordered a 4.6 Oz bottle and the price was much less than when I would ever pay in a drugstore, department store, etc. Fragrances are easy to find and you can't beat the pricing.

Reason I chose this business:

Because I was pleased with it in the past.

Reason I chose this product:

This is the only place I can find my White Shoulders Perfume; and, it's been my signature scent for at least 35 years.

Quality
Fragrances are easy to find and you can't beat the...
April 17th, 2021
Verified site experience
• Previous review

Fragrances are easy to find and you can't beat the pricing.

Reason I chose this business:

Because I was pleased with it in the past.

Reason I chose this product:

This is the only place I can find my White Shoulders Perfume; and, it's been my signature scent for at least 35 years.

Thumbnail of user charitya22
Indiana
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

When I purchased the items I thought that they would be placed in the mini spray bottles described. Instead, they came in a form in which you dab it on the skin and I had to transfer the liquid into refillable perfume bottoms. Some scents smelt elderly and more mature rather than fresh and lighthearted.

Reason I chose this business:

I saw the prices and the reasonable selection.

Reason I chose this product:

From recommendations and out of curiosity.

Quality
Thumbnail of user lucilleh10
Texas
1 review
0 helpful votes
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March 24th, 2021
Verified purchase
• Updated review

I found what I wanted quickly as usual. Chloe is a new fragrance for me and I like the floral theme with some roses. It does last 5 hours on me right now. Fragrance X had fairly quick delivery and the box was well sealed and intact The price was extremely reasonable.

Reason I chose this business:

Good price on Chloe.

Reason I chose this product:

I like fragrances with roses in them. I guess I have been "an old lady" since I was 25. Reference to the current idea that roses are "old lady".
There are other elements of course but Chloe has roses.

Value
Shipping
Quality
I found what I wanted quickly as usual
September 19th, 2019
Verified site experience
• Previous review
Reason I chose this business:

Good price on Stella

Reason I chose this product:

I like rose fragrances

Thumbnail of user trishat38
New Mexico
2 reviews
0 helpful votes
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July 5th, 2021
Verified purchase
• Updated review

Not having a cap on the perfume in order to save money on one of my very favorite fragrances Jimmy Choo, was OK with me! Now i have a nice big bottle and won't have to order more so quickly. Delivery was in good timing too and well packaged.

Reason I chose this business:

The 15% off coupon with free shipping and they offered a TESTER at a lower price.

Reason I chose this product:

I LOVE Jimmy Choo parfum and with you offering the tester I was able to save more.

Quality
Love the discounts and free shipping!
June 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The 15% off coupon with free shipping

Reason I chose this product:

I LOVE Jimmy Choo parfum and with you offering the tester I was able to save more.

Thumbnail of user lorid420
Rhode Island
1 review
0 helpful votes
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July 4th, 2021
Verified purchase
• Updated review

Great! An easy way to get your perfumes without the hassle or the added expenses. You can smell the perfumes at the store, see the price, then come here and save tons! I love Eternity Air. At Kohl's it was $75! No thank you. Paid less than $30 here.

Service
Quality
Great!
June 24th, 2021
Verified site experience
• Previous review

Great! An easy way to get your perfumes without the hassle or the added expenses. You can smell the perfumes at the store, see the price, then come here and save tons! I love Eternity Air. At Kohl's it was $75! No thank you. Paid less than $30 here.

Thumbnail of user davida2881
California
3 reviews
0 helpful votes
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May 13th, 2021
Verified purchase

Great to do business with. L love English Leather and your company usually have it discounted enough that I can by one or two bottles. Always loved the scent all the way back to high school (1962) the only ones that could afford it were the well to do teens. I vowed that someday I would make enough to buy my own.

Reason I chose this business:

Price and availability.

Reason I chose this product:

Loved the scent almost all my life. You make them affordable and usually have them in stock.

Quality
Thumbnail of user gracielav9
Colorado
2 reviews
0 helpful votes
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March 24th, 2021
Verified purchase
• Updated review

Love fragrancex... It seems like this fragrance has ran out of stock in stores but when I do see one I grab it at a price of $12.00 now that is a bargain it also seems to last longer. I wish I could get a better price since I order always 6 or more and different fragrances...

Reason I chose this business:

Fast delivery! I will find here what is no longer or hard to get in stores (old school perfumes) over all satisfied! Great job Fragrancex!

Reason I chose this product:

Old time favorites and always get great compliments about the smell and I can spray a whole on me for much less than one of higher & pricier brands.

Value
Shipping
Quality
So far it has been a great shopping experience with...
September 23rd, 2020
Verified site experience
• Previous review

So far it has been a great shopping experience with this particular perfume Chill Liz Claiborne it is an okd time favorite everywere I go and I wear this perfume I get so soo many good compliments it is cery similar to thee Light Blue Dolce Gavanna it is great for an all year every day wear... Fragrance X

Reason I chose this business:

Chill Liz Claiborne old rime favorite it is very hard to get at Department stores now.

Reason I chose this product:

Chiil and Curve are my everyday go too perfumes I get so many compliments when I waer them out

Thumbnail of user eduardol200
Washington
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Bad service and good fragrance………………………………………………..

Quality
Thumbnail of user malgorzatal
Ireland
1 review
1 helpful vote
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August 25th, 2015

I was very happy with my order placed with FragranceX.com and would recommend to any friend. I was kept updated on the progress of my items and they arrived well within time. I don't think I could have got much cheaper anywhere else and know and trust this site. Thank yo

Thumbnail of user meshal1
Texas
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

I heard about this website and wanted to give it a try. I ordered the small samples of a few fragrances, they smelled really nice and I'm glad they actually shipped my order. I will purchase again to see if I'll continue using this site.

Reason I chose this business:

I heard mixed reviews about this website, so I wanted to give it a try myself. So far I am satisfied, will be purchasing again.

Reason I chose this product:

I wanted to smell the products before buying a big size. I wanted to make sure I like the smell.

Quality
Thumbnail of user marym4322
Kentucky
1 review
0 helpful votes
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September 8th, 2021
Verified purchase
• Updated review

Not real sure actually. First on this site. Hope I found the original scent of Charlie. Some have a powdery scent and that's not it at all. I really don't like buying something I can't smell first hand.

Quality
Not real sure actually
August 29th, 2021
Verified site experience
• Previous review

Not real sure actually. First on this site. Hope I found the original scent of Charlie. Some have a powdery scent and that's not it at all. I really don't like buying something I can't smell first hand.

Thumbnail of user vickic2
Australia
1 review
1 helpful vote
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November 9th, 2013

I take back the 5 stars I gave a while back. After using the perfumes for some time I realise they're FAKES! There's something off about them. Who knows what kind of harmful chemicals they put in them?!

Thumbnail of user michellem1824
Washington
2 reviews
0 helpful votes
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June 23rd, 2021
Verified purchase
• Updated review

As usual my perfume came quickly, and packed well. No issues. I've not had issues with selections even my "guesses" due to great descriptions. But if I did I would have confidence that things would be handled well

I have asked about using my Loyalty Points, and have yet to receive a response. It has been a couple of weeks. I know that this is probably an easy fix but I was hoping to at least receive a canned response

Reason I chose this business:

Have used in the past

Reason I chose this product:

Came avoid by chance

Service
Quality
Such a great selection!
September 14th, 2020
Verified site experience
• Previous review

Such a great selection! I've been to this site numerous times and will continue to do my shopping here!

Reason I chose this product:

Ones of them I have tried before, the other of of the scents in tones in the perfume

Thumbnail of user kimberlys1751
Texas
1 review
0 helpful votes
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January 5th, 2022

My shipment arrived damaged. There was very little packing in the box to protect the bottles of perfume. One bottle had slid out of the box. I asked for a refund or replacement for the bottle of perfume that was not what I ordered and that was shown in the photo online. The said it was just packaged different and would not refund or replace my purchase. I suspect counterfeit as it smells foul like pee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacobb410
Georgia
1 review
0 helpful votes
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May 11th, 2021
Verified purchase
• Updated review

Easy and simple to navigate but most importantly the prices couldn't be beat pair that with the fast shipping (arrived before expected date) you simply cannot find better. Love it keep up the outstanding work!
VR,
Lifelong customer

Reason I chose this product:

Purchased before

Quality
Easy and simple to navigate
May 2nd, 2021
Verified site experience
• Previous review
Reason I chose this product:

Purchased before

Thumbnail of user lindat1307
Alabama
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

I love shopping for fragrances. Alrhough the selections today are vast, very few are original or different. Each time over 50 years I have found what I wanted to be my signature fragrance it has been discontinued in a short window.

Reason I chose this business:

I was hoping that I would be able to finally find a signature fragrance by affording the opportunity to order several fragrances at once.

Reason I chose this product:

In my first order I chose a small grouping of fragrances by their descriptive top middle and bottom notes. I know what I want, just haven't found it again.

Quality
Thumbnail of user anthonyb690
Massachusetts
1 review
0 helpful votes
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December 25th, 2020
Verified purchase
• Updated review

Never had any issues. Thanks for being a great discount website! People always tell me to use fragrancenet but I prefer fragx lol only thing that gets me down sometimes is the lack of getting some things back in stock, this was before Corona but I understand the situation now.

Reason I chose this business:

Becuase they are quick with their orders

Reason I chose this product:

Most of them are blind buys and I'm not too picky so I'm sure I'll like them. Iv looked them up.

Service
Value
Shipping
Quality
Never had any issues
May 2nd, 2020
Verified site experience
• Previous review

Never had any issues. Thanks for being a great discount website! People always tell me to use fragrancenet but I prefer fragx lol only thing that gets me down sometimes is the lack of getting some things back in stock, this was before Corona but I understand the situation now.

Reason I chose this business:

Becuase they are quick with their orders

Reason I chose this product:

Most of them are blind buys and I'm not too picky so I'm sure I'll like them. Iv looked them up.

Thumbnail of user chriso555
Wisconsin
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

I'll admit at first I was leary about ordering from FragranceX. Was certain I'd receive a watered down counterfeit. Couldn't of been more wrong! 100 percent authentic products received with a better price tag than the other online vendors. Definitely worth it!

Reason I chose this business:

Many online reviewers of men's cologne would mention FragranceX...

Reason I chose this product:

1. Authenticity
2. Selection of products is vast!
3. Better price than others

Quality
Thumbnail of user chrism920
Chris M.
South Carolina
1 review
0 helpful votes
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March 9th, 2019

Bought some samples from FragranceX. 2 Boss and 1 Dolce. paid $2+ each only to read the packaging that clearly states FREE SAMPLES!!!! In addition one sample was half empty... They're cutting corners!

Thumbnail of user kamyz
New York
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

Very quick delivery, less than 2 days. The products were correct and all authenthic. The prices not the cheapest around. I was able to buy cheaper on other websites. But overall a nice, pleasant experience

Value
Shipping
Quality
Thumbnail of user nicolam5
Ireland
2 reviews
19 helpful votes
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November 26th, 2013

Having previously ordered twice from this site I had a good experience so decided to order again. Even though I used the same details for my two previous orders they put my order on hold pending verification of my address and phone number. I provided them with this and my order was still on hold. Rang long distance from Dublin Ireland only to be greeted by a rude lady who had no interest in resolving my issue telling me to reply via email. I explained to her I had emailed three times she told me that it was the holiday season and they were busy. I emailed them again and got an email back asking for a copy of the front and back of my card, my ID and AND this is were it gets ridiculous a copy of my current bank statement? I have never ever been asked for this in my life. What is going on with this company and why is trading standards not getting involved.

Thumbnail of user alizaj
Saudi Arabia
1 review
2 helpful votes
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February 26th, 2014

I've ordered 5 or 6 times from them over the years and everytime I'm very satisfied with the service and products. The free shipping would sometimes takes longer but I don't mind as somehow it always eluded custom taxes. But the merchandise always arrived intact. My husband just loves Rocabar by Hermes which we could get here if it is in stock. Have never found that particular one in retail shops

Thumbnail of user hunterl54
Colorado
1 review
1 helpful vote
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February 11th, 2021
Verified purchase
• Updated review

FragranceX have great prices, but I will almost certainly purchase elsewhere after vainly attempting to contact customer service on exactly four occasions, both by phone and email, regarding a terribly overpromised delivery time. The website stated that my order, purchased on December eighteenth, would arrive in time Christmas of 2020. It arrived January seventh.

Service
Value
Shipping
Quality
Good Price, Inaccurate Delivery Estimates, Nonexistent Customer Service
February 11th, 2021
Verified purchase
• Previous review

Price was great, but I will almost certainly purchase elsewhere after vainly attempting to contact customer service on several occasions, both by phone and email, regarding a terribly overpromised delivery time. The website stated that my order, purchased on December eighteenth, would arrive in time Christmas of 2020. It arrived January seventh.

Service
Value
Shipping
Quality
Apple Pay does not work
December 18th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Great prices, reputation, & shipping rates.

Thumbnail of user williamb3363
Florida
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

I've been using Paul Sabastian for years and years. If you would please give me something to go on. Did I get a bad batch. Maybe Quality control let us down. Why would it change after all these years?

Reason I chose this business:

The Fragrance.

Quality

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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.

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Fragrance T.
Typically responds within 2 days

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